I Spoke with [redacted] today, and I'm not 100% sure what happened with his lease buyout and why he was billed for the mileage The best I can figure out, when the manager was grounding the car for [redacted] to purchase it, if he inadvertently hit the incorrect button on the screen, it would show the vehicle just turned in, and the leasee would get billed for any excess mileage.In the interest of customer satisfaction, I informed [redacted] that Generation Kia would be sending a check to Kia Finance in the amount of $tomorrow to pay the amount he was billed in full I have also checked with his credit union, TFCU, and his loan is active at this time.If I can be of further assistance, please feel free to call me at ###-###-#### Thank youRon S*Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has been no contact from the dealership, at my home, work or cell phone number I am happy to provide phone records verifying this fact In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never signed anything stating that I would cover the over mileage payments The dealer only sent you an image with the check they sent to cover the remaining lease payments, which was less than what is actually due the leasing company When I spoke with the manager over the phone on Tuesday January ***, his only offer was to go down to the dealership so he could cancel my existing contract and add the over-mileage payments into a new contract which would increase my monthly payments That is not what was agreed upon when I purchased the new car, and I am not incurring additional cost due to their misrepresentation, fraudulent finance paperwork and generalized dishonest practices I explained to the manager that I am a single mother, I work full time and I have a father who is battling metastatic bladder cancer, and as such, my time is significantly constrained; he was disinterested in resolving the issue over the telephone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
the manager of the business did get in contact with me and told me the check is on the way to the bank , but I cannot verify as yet if that is true due to the fact that the same thing was told to me months ago when they were suppose to send the check and cancel the warrantyso until I don`t get a verification from the bank that the warranty was cancelled then I would say it is not yet resolvedthank you kindly [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I accept the $good will toward my $bill which I have not received or the written contract I would like to cancel the premier dealer service contract and not have any more dealings with them This pro-rated refund will be used to pay my credit card bill and the $tow bill which was not covered thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Spoke to this customer a few days agoInformed him that his warrantee would be canceled and his refund would be sent directly to the bank where he has his car loanCheck is on its way
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I had to remove the tints immediately at my own personal cost The cost included a $steamer, $worth of razor blades/razor blade holder, $worth of cleaners and cleaning supplies, a $car wash and several hours of my time purchasing items and doing manual labor I called back the business prior to reading this message, at which time the manager, Jamal, was unable to speak to me He called me at 4:46, I returned his call approximately one hour later I would like to reiterate that part of my complaint was that they never initially got back to me until the Revdex.com contacted them Thank you very much for your help as I am sure that I would never have received any correspondence without you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I spoke to MrsB [redacted] yesterday and informed her that if the payments she said she owned (copy of check attached) was short for some reason we would certainly send the balanceAlso I informed her that she signed a document stating exactly what the dealership was responsible for and what the dealership wasn't responsible for ( see attached)Unfortunately she hung up on me and I was unable to resolve the issueI was trying to convince her to come down to the dealership and we will go over the paper work and resolve the issueBut she hung up on meI hope she calls again so I can resolve
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not yet returned my phone call They said they would remove the tints and they are too late for that as I had to remove them personally which cost me between $140-$ I can obtain receipts/prices for the items purchased to prove how much I had spent to remove the tints [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the response is incorrect The checks were not mailed in a timely fashion which resulted in extra fees The payoff quotes which were provided expired and did not match the partial payments made I would not be attempting a resolution if the payments were made on time in full I have attempted to call the general manager several times and have not heard back after leaving messages
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was contacted by one of the sales managers who did apologize, he is going to try to call the banks to have this issue resolved if possibleHe told me that he is not sure how fast this would happen from the banks end but would contact me back towards the beginning of next week or sooner if this gets taken care of by the banks right awayI will give him the few days to have this issue resolved but KIA and its employees have not always stuck to their word and most times say they will get back to you but then never doSo once I receive confirmation from banks and credit companies that this has been taken off my credit report only then will this case be resolvedI would also like to be advised and shown proof that this fraudulent issue has been brought to the attention of all the higher up managers and corporate. I would like the person who did this to be reprimanded for falsely submitting loan applications to banks without the permission , request or knowledge to the customer being this is a very serious issueI am also requesting that when it is time for me to bring my car in to decide to lease another or buy out my car that I speak directly with a supervisor, I do not want any dealings with the person who did this and who was very arrogant and rude and took this issue so lightly as it was a jokeOnce this issue is finally resolved then and only then will this case be resolvedThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Spoke to customer told him we would give him a credit of $towards fixing the vehicle for himHe said the vehicle is off the road right now but he would let us know
I Spoke with [redacted] today, and I'm not 100% sure what happened with his lease buyout and why he was billed for the mileage The best I can figure out, when the manager was grounding the car for [redacted] to purchase it, if he inadvertently hit the incorrect button on the screen, it would show the vehicle just turned in, and the leasee would get billed for any excess mileage.In the interest of customer satisfaction, I informed [redacted] that Generation Kia would be sending a check to Kia Finance in the amount of $tomorrow to pay the amount he was billed in full I have also checked with his credit union, TFCU, and his loan is active at this time.If I can be of further assistance, please feel free to call me at ###-###-#### Thank youRon S
*Manager
We just left this customer a message on his phoneWhen he returns our call we will apologize and remove the tint at no charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has been no contact from the dealership, at my home, work or cell phone number I am happy to provide phone records verifying this fact In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never signed anything stating that I would cover the over mileage payments The dealer only sent you an image with the check they sent to cover the remaining lease payments, which was less than what is actually due the leasing company When I spoke with the manager over the phone on Tuesday January ***, his only offer was to go down to the dealership so he could cancel my existing contract and add the over-mileage payments into a new contract which would increase my monthly payments That is not what was agreed upon when I purchased the new car, and I am not incurring additional cost due to their misrepresentation, fraudulent finance paperwork and generalized dishonest practices I explained to the manager that I am a single mother, I work full time and I have a father who is battling metastatic bladder cancer, and as such, my time is significantly constrained; he was disinterested in resolving the issue over the telephone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This customer has a check waiting at our dealership for the agreed $for goodwill
the manager of the business did get in contact with me and told me the check is on the way to the bank , but I cannot verify as yet if that is true due to the fact that the same thing was told to me months ago when they were suppose to send the check and cancel the warrantyso until I don`t get a verification from the bank that the warranty was cancelled then I would say it is not yet resolvedthank you kindly [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I accept the $good will toward my $bill which I have not received or the written contract I would like to cancel the premier dealer service contract and not have any more dealings with them This pro-rated refund will be used to pay my credit card bill and the $tow bill which was not covered thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We canceled mr mattera's product and paid him the differenceHe is completely satisfied
Checks were sent out on time with the correct account numbers on them
Spoke to this customer a few days agoInformed him that his warrantee would be canceled and his refund would be sent directly to the bank where he has his car loanCheck is on its way
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I had to remove the tints immediately at my own personal cost The cost included a $steamer, $worth of razor blades/razor blade holder, $worth of cleaners and cleaning supplies, a $car wash and several hours of my time purchasing items and doing manual labor I called back the business prior to reading this message, at which time the manager, Jamal, was unable to speak to me He called me at 4:46, I returned his call approximately one hour later I would like to reiterate that part of my complaint was that they never initially got back to me until the Revdex.com contacted them Thank you very much for your help as I am sure that I would never have received any correspondence without you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I spoke to MrsB [redacted] yesterday and informed her that if the payments she said she owned (copy of check attached) was short for some reason we would certainly send the balanceAlso I informed her that she signed a document stating exactly what the dealership was responsible for and what the dealership wasn't responsible for ( see attached)Unfortunately she hung up on me and I was unable to resolve the issueI was trying to convince her to come down to the dealership and we will go over the paper work and resolve the issueBut she hung up on meI hope she calls again so I can resolve
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not yet returned my phone call They said they would remove the tints and they are too late for that as I had to remove them personally which cost me between $140-$ I can obtain receipts/prices for the items purchased to prove how much I had spent to remove the tints [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the response is incorrect The checks were not mailed in a timely fashion which resulted in extra fees The payoff quotes which were provided expired and did not match the partial payments made I would not be attempting a resolution if the payments were made on time in full I have attempted to call the general manager several times and have not heard back after leaving messages
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was contacted by one of the sales managers who did apologize, he is going to try to call the banks to have this issue resolved if possibleHe told me that he is not sure how fast this would happen from the banks end but would contact me back towards the beginning of next week or sooner if this gets taken care of by the banks right awayI will give him the few days to have this issue resolved but KIA and its employees have not always stuck to their word and most times say they will get back to you but then never doSo once I receive confirmation from banks and credit companies that this has been taken off my credit report only then will this case be resolvedI would also like to be advised and shown proof that this fraudulent issue has been brought to the attention of all the higher up managers and corporate. I would like the person who did this to be reprimanded for falsely submitting loan applications to banks without the permission , request or knowledge to the customer being this is a very serious issueI am also requesting that when it is time for me to bring my car in to decide to lease another or buy out my car that I speak directly with a supervisor, I do not want any dealings with the person who did this and who was very arrogant and rude and took this issue so lightly as it was a jokeOnce this issue is finally resolved then and only then will this case be resolvedThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
we have left several messages for *** *** and shes not returning our callsDont know what else to doTell us why here
Dmv was forwarding the lien release directly to the customerWe assume they received it.
Best Regards Joseph C*** President & CEO *** *** * *** ***
Spoke to customer told him we would give him a credit of $towards fixing the vehicle for himHe said the vehicle is off the road right now but he would let us know