Good day, You can view your account detail including payment history and billing charges at https://spectrumam.com/You will need to register if you have not already done soThe collection policy is established by the BoardYou are welcome to write a letter to the board Thank
you,*** ***Homeowner Services Manager***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meConsidering I've been told numerous times this was corrected, I doubt the legitimacy of their responseNevertheless, you may close this complaint and if unresolved next month I'll open a new complaint and reference this case numberThank you for your assistance as I was never to get any response in writing only verbal messages stating I would have to call back at another time.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Spectrum will defer to the Board of Directors for the association to make a final decision on this accountThere is no way for us to have corrected the problem if the county records reflected the same information that we haveThe homeowner is the responsible party for all fees owed to the association per the governing documents whether any mail correspondence or otherwise was receivedThe balance is not a negotiation, but rather an execution of the governing documents and legally filed resolutions for the associationIf the Board of Directors would like to make an exception for the policies put in place by them for Spectrum to execute, then they can make that decisionSpectrum stands that the balance is owed per governing documents and Texas property code
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have spoken to the homeowner and addressed her concerns. A change in ownership delayed our ability to enforce the issue, but expect closure by May 5. She was grateful for our contact with her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe CEO contacted me directly yesterdayI had no way to communicate this with you but it was taken care of quicklyI cannot thank Mr *** enough.
Regards,
*** ***
Contact was made with Ms*** on 3/4/at approximately 4:15pm*** *** spoke with Ms*** on the phone and apologized for Ms*** struggles in contacting us via phone. Ms*** reviewed Ms***'s account with her and agreed to waive her fees While neither party
can say what happened to her original payment the offer to waive the fees was made in good faith and consideration for Ms***'s postive account history with SpectrumMs*** accepted Ms***'s apology for the difficulties she encountered with our phone system and responsesMs*** stated she feels the issue is now resolved to her satisfaction Ms*** also followed up via email after the phone conversation
Complaint: ***
I am rejecting this response because:the information the company gave you is incorrect We originally received only remotes, not We could not get them to work after just using them one timeAfter weeks of trying to use them and frequently calling the company and being told they were going to fix them we decided to ask for new onesAt this time they gavery us new onesOne of the new ones worked oncePresently neither work againI too too spoke with the subdivision manager an she was aghast that they didn't work and said I should complain to the HOA to get my money backSo I complained again and nothing wworked againI asked the HOA to come out and demonstrate how to get them to work, but they refusedI emailed the HOA again today because they still don't work and again was told how sorry they were that they were going to try again to fix them and that they would give my money back I'm waiting to see if that really happens as they often placate residentshere in our neighborhood.
Regards,
*** ***
I appreciate your inquiryIt is very important to us to provide excellent customer service, and in this situation we have fallen shortThe mailing address listed on your account upon move in to our system was incorrectThis was an error on our partWe apologize for any inconvenience this
error may have caused, as it did result in your July and October statements going to the wrong mailing addressThe correct address was discovered during the past due billing process, which resulted in you receiving past due billing statements. After review, I have removed all additional amounts owed as this was our lapse, and not yoursI hope to demonstrate the value that our brand has to offer in the management of your Homeowner's Association, and better serve you in the futurePlease see attached corrected ledger for your records
Good day Mr. [redacted], The associated account has been updated with the current information. A new statement has been generated for the current property owners. There has been no action taken with any reporting agencies. We apologize for all inconvenience.
Good Day,At the request of the Homeowner's Board all communication must go through the legal contact below. We are not able to take any action at this time. ATTORNEY: [redacted] effective 10/12/16[redacted]Homeowner Services Manager
Complaint: [redacted]
I am rejecting this response because:I have been dealing with Spectrum and not the 'association'. It appears the right hand doesn't know what the left hand is doing on this situation. There has not been any response from the attorney representing them with the correct offer. I don't believe you send an email stating the $100 fines have been approved to be removed, then they don't adhere to that email and begin adding administrative collection fees because the $100 has not been paid.If the attorney representing them will contact my attorney and provide the correct amount to zero out my account, I will sign a release and agreement. Their attorney will not respond, after many attempts and that's why I have made this complaint.I received an email from Spectrum's new Community Mgr today stating 'they still have not come to some sort of agreement'. She is asking for some additional information regarding the 'stalled communication'.This could be an easy situation to fix and finish up, but the lack of communication from Spectrum, their attorney and apparently the 'association' is the issue currently taking place. It's not my problem that someone on their behalf sent me an email stating the $100 would be removed and then not do that and begin adding in fees. I got nowhere in trying to remedy this myself because of their lack of response. So I contacted an attorney for help and still having the same problem only on a bigger level. That's a poor way to conduct business and shouldn't become my burden to fight. The former community manager also said the $100 would be removed but that was on the phone and after I received the email. Please let me know what else is needed. Thank you for your time looking into this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good Afternoon, We have reviewed Mr. [redacted]'s account. His annual assessment was due on January 1, 2018. As Mr. [redacted] stated he did not make his payment until April. At that time, we sent Mr. [redacted] several statements reminding him to pay this assessment. Any additional fees associated with...
attempting to recover this delinquency are directly associated with this bill being paid late. I have attached the March Statement for Mr. [redacted]'s review. The statement clearly says that if payment is not received by March 29, 2018 the account would be subject to additional costs associated with recovering this assessment. By Mr. [redacted]'s statement, he issued payment after that date. Spectrum followed the established policies of Mr. [redacted]'s Association and have not detected on error in the billing process. Mr. [redacted] can view the association's policies at www.spectrumam.com and signing into his account.Regards, Homeowner Services
I apologize for any inconvenience this situation has caused. After reviewing the account, I found the annual billing statement was sent out on 12/2/17 to the property address ([redacted]) as did the 30 day, 60 day, and 90 day past due notices sent in February, March, and April...
respectively. Please see statements attached for your reference. It’s our policy to provide these notices and alert homeowners of their obligation to pay HOA assessments and fees. We did not find there to be any discrepancy or missing statements as part of your file. Please let us know if there is a different address we should be using to send statements and correspondence. The balance on the account remains past due and will result in additional charges if not paid. Again, I apologize for any inconvenience this may have caused.
Tell us why here...The developer of the community has been working with the contractors to follow all protocols for installing an easement/Strom drian. The two homeowner board members have been asked by a Spectrum representative to contact Mr. [redacted] in regards to his complaint. We are unsure if...
that contact has been made. A Spectrum representative has a meeting next Wednesday with the Board and developer to determine the completion time frame.
Tell us why here...Homeowner is in legal status with the attorney, he states he moved to his address in August 2014. He states that he closed out his Colorado offsite PO box mailing address the same time. We are showing that the previous management gave us the Colorado PO Box mailing address. While...
researching the Midland CAD it shows that the county has the same offsite mailing address that we do to where we have been sending statements. Homeowner submitted the complaint to just pay the dues he owes and not the additional charges. There was no error on associations or Spectrum's end it is solely homeowners error for not updating the County with his correct mailing address or updating us.
Good Day, We certainly understand the frustration and we can forward a request to have fees waived to the Board for approval. I am happy to work with the Community Manager to get the issue reviewed. Please forward an email to me directly [redacted]. Once submitted to can work on...
getting the auto pay reset.[redacted] Regards,[redacted]
There was an error in the original input of the address upon transfer from previous management. The fees assessed were accurate according to the collection policy filed by the association with the county and were high due to the length of the delinquency. We have waived the fees due to the original...
error of the mailing address, and have sent a letter of apology to the homeowner.
Good day, You can view your account detail including payment history and billing charges at https://spectrumam.com/You will need to register if you have not already done soThe collection policy is established by the BoardYou are welcome to write a letter to the board Thank
you,*** ***Homeowner Services Manager***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meConsidering I've been told numerous times this was corrected, I doubt the legitimacy of their responseNevertheless, you may close this complaint and if unresolved next month I'll open a new complaint and reference this case numberThank you for your assistance as I was never to get any response in writing only verbal messages stating I would have to call back at another time.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Spectrum will defer to the Board of Directors for the association to make a final decision on this accountThere is no way for us to have corrected the problem if the county records reflected the same information that we haveThe homeowner is the responsible party for all fees owed to the association per the governing documents whether any mail correspondence or otherwise was receivedThe balance is not a negotiation, but rather an execution of the governing documents and legally filed resolutions for the associationIf the Board of Directors would like to make an exception for the policies put in place by them for Spectrum to execute, then they can make that decisionSpectrum stands that the balance is owed per governing documents and Texas property code
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have spoken to the homeowner and addressed her concerns. A change in ownership delayed our ability to enforce the issue, but expect closure by May 5. She was grateful for our contact with her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe CEO contacted me directly yesterdayI had no way to communicate this with you but it was taken care of quicklyI cannot thank Mr *** enough.
Regards,
*** ***
Contact was made with Ms*** on 3/4/at approximately 4:15pm*** *** spoke with Ms*** on the phone and apologized for Ms*** struggles in contacting us via phone. Ms*** reviewed Ms***'s account with her and agreed to waive her fees While neither party
can say what happened to her original payment the offer to waive the fees was made in good faith and consideration for Ms***'s postive account history with SpectrumMs*** accepted Ms***'s apology for the difficulties she encountered with our phone system and responsesMs*** stated she feels the issue is now resolved to her satisfaction Ms*** also followed up via email after the phone conversation
Complaint: ***
I am rejecting this response because:the information the company gave you is incorrect We originally received only remotes, not We could not get them to work after just using them one timeAfter weeks of trying to use them and frequently calling the company and being told they were going to fix them we decided to ask for new onesAt this time they gavery us new onesOne of the new ones worked oncePresently neither work againI too too spoke with the subdivision manager an she was aghast that they didn't work and said I should complain to the HOA to get my money backSo I complained again and nothing wworked againI asked the HOA to come out and demonstrate how to get them to work, but they refusedI emailed the HOA again today because they still don't work and again was told how sorry they were that they were going to try again to fix them and that they would give my money back I'm waiting to see if that really happens as they often placate residentshere in our neighborhood.
Regards,
*** ***
I appreciate your inquiryIt is very important to us to provide excellent customer service, and in this situation we have fallen shortThe mailing address listed on your account upon move in to our system was incorrectThis was an error on our partWe apologize for any inconvenience this
error may have caused, as it did result in your July and October statements going to the wrong mailing addressThe correct address was discovered during the past due billing process, which resulted in you receiving past due billing statements. After review, I have removed all additional amounts owed as this was our lapse, and not yoursI hope to demonstrate the value that our brand has to offer in the management of your Homeowner's Association, and better serve you in the futurePlease see attached corrected ledger for your records
Good day Mr. [redacted], The associated account has been updated with the current information. A new statement has been generated for the current property owners. There has been no action taken with any reporting agencies. We apologize for all inconvenience.
Good Day,At the request of the Homeowner's Board all communication must go through the legal contact below. We are not able to take any action at this time. ATTORNEY: [redacted] effective 10/12/16[redacted]Homeowner Services Manager
Complaint: [redacted]
I am rejecting this response because:I have been dealing with Spectrum and not the 'association'. It appears the right hand doesn't know what the left hand is doing on this situation. There has not been any response from the attorney representing them with the correct offer. I don't believe you send an email stating the $100 fines have been approved to be removed, then they don't adhere to that email and begin adding administrative collection fees because the $100 has not been paid.If the attorney representing them will contact my attorney and provide the correct amount to zero out my account, I will sign a release and agreement. Their attorney will not respond, after many attempts and that's why I have made this complaint.I received an email from Spectrum's new Community Mgr today stating 'they still have not come to some sort of agreement'. She is asking for some additional information regarding the 'stalled communication'.This could be an easy situation to fix and finish up, but the lack of communication from Spectrum, their attorney and apparently the 'association' is the issue currently taking place. It's not my problem that someone on their behalf sent me an email stating the $100 would be removed and then not do that and begin adding in fees. I got nowhere in trying to remedy this myself because of their lack of response. So I contacted an attorney for help and still having the same problem only on a bigger level. That's a poor way to conduct business and shouldn't become my burden to fight. The former community manager also said the $100 would be removed but that was on the phone and after I received the email. Please let me know what else is needed. Thank you for your time looking into this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good Afternoon, We have reviewed Mr. [redacted]'s account. His annual assessment was due on January 1, 2018. As Mr. [redacted] stated he did not make his payment until April. At that time, we sent Mr. [redacted] several statements reminding him to pay this assessment. Any additional fees associated with...
attempting to recover this delinquency are directly associated with this bill being paid late. I have attached the March Statement for Mr. [redacted]'s review. The statement clearly says that if payment is not received by March 29, 2018 the account would be subject to additional costs associated with recovering this assessment. By Mr. [redacted]'s statement, he issued payment after that date. Spectrum followed the established policies of Mr. [redacted]'s Association and have not detected on error in the billing process. Mr. [redacted] can view the association's policies at www.spectrumam.com and signing into his account.Regards, Homeowner Services
I apologize for any inconvenience this situation has caused. After reviewing the account, I found the annual billing statement was sent out on 12/2/17 to the property address ([redacted]) as did the 30 day, 60 day, and 90 day past due notices sent in February, March, and April...
respectively. Please see statements attached for your reference. It’s our policy to provide these notices and alert homeowners of their obligation to pay HOA assessments and fees. We did not find there to be any discrepancy or missing statements as part of your file. Please let us know if there is a different address we should be using to send statements and correspondence. The balance on the account remains past due and will result in additional charges if not paid. Again, I apologize for any inconvenience this may have caused.
Tell us why here...The developer of the community has been working with the contractors to follow all protocols for installing an easement/Strom drian. The two homeowner board members have been asked by a Spectrum representative to contact Mr. [redacted] in regards to his complaint. We are unsure if...
that contact has been made. A Spectrum representative has a meeting next Wednesday with the Board and developer to determine the completion time frame.
Tell us why here...Homeowner is in legal status with the attorney, he states he moved to his address in August 2014. He states that he closed out his Colorado offsite PO box mailing address the same time. We are showing that the previous management gave us the Colorado PO Box mailing address. While...
researching the Midland CAD it shows that the county has the same offsite mailing address that we do to where we have been sending statements. Homeowner submitted the complaint to just pay the dues he owes and not the additional charges. There was no error on associations or Spectrum's end it is solely homeowners error for not updating the County with his correct mailing address or updating us.
Good Day, We certainly understand the frustration and we can forward a request to have fees waived to the Board for approval. I am happy to work with the Community Manager to get the issue reviewed. Please forward an email to me directly [redacted]. Once submitted to can work on...
getting the auto pay reset.[redacted] Regards,[redacted]
There was an error in the original input of the address upon transfer from previous management. The fees assessed were accurate according to the collection policy filed by the association with the county and were high due to the length of the delinquency. We have waived the fees due to the original...
error of the mailing address, and have sent a letter of apology to the homeowner.