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Lily Ann Cabinets

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Reviews Lily Ann Cabinets

Lily Ann Cabinets Reviews (25)

I have picked up the Shaker Cinnamon cabinets todayOur order was ready and the man from the warehouse was very helpful and pleasantHe made sure there was no damage to any of the boxes and loaded the car quickly [redacted] has been in manufacturing all his professional lifeHe is quite surprised that the cabinets are made to such close tolerancesWe assembled cabinets this afternoon in about hours, they are glued and clamped and ready for installationSo far we have had no damage and are very pleased with the ease of assemblyNow that we know how the cabinets go together, we will be quicker with each oneThe quality, craftsmanship and sturdiness of the cabinets exceeded our expectationI am thrilled to be able to remodel our kitchen with an outstanding product at an outstanding priceWe will be placing the rest of our order soon, the assembly is going so quickly we will be ahead of scheduleThank you for your help

It has been almost a year since I purchased the York Antique White cabinetsWe got everything...the crown, decorative ends, the worksWe spent about $5k totalFirst let me say they are not that easy to put together (I have rebuilt most of my house), Im pretty handySome of the pieces didn't match up so I could either reorder or take my chances squeezing them inI overall I had about drawers, only of them fitThe others were a different model so they had to resend themof the boxes, of the doors, piece of crown, and the touch up kit were damaged pretty good, they had to resend themI had lazy susans and they were different typesThe instructions to put them together were not an exact match of what I got so it was pretty confusingFor the lazy susans the instructions were photocopied and half way on the page so you couldn't even read it at allThey sent you screws for everything and there were several packages that were short screws then others that had or more than what you neededNothing matched up and was very confusing and frustratingIn the end I hung them and built my kitchen and they look beautifulThe actual construction is pretty good and solidSo that is why I have mixed reviewsI could not believe how many screw ups there were on one order

+1

Got got 1st and maybe last order One box was shirked wraps with writing stating "Missing Drawer Rails" and it was true upon opening Can't believe they would ship a KNOWN INCOMPLETE product Hopefully nothing else has problems Guess I will get to review their customer serves process, but not looking forward to it based upon other peoples feedback

+1

I would like to recommend Lily Ann cabinets with no problems so farGreat job!! Affordable price with good quality cabinetsCustomer support was awesome

My husband and I designed our kitchen remodel on our own, and wanted a "professional" feedback, so we also submitted the plans to Lily Ann to have one of their experts design it for usAfter weeks, we heard nothing back and decided that we liked our plans anyway(Mistake #1) We ordered cabinets on June The company website says they ship in 1-weeks, so that gave us plenty of time to get the space ready We received an email from Lily Ann after weeks asking if we got our shipmentWe responded that no, we had no idea about any shipmentLily Ann's reply was that we shouldn't have gotten that emailOur order was "sitting in the warehouse waiting to ship"The next week we called, and the person had no idea what was going onAnother call and we were told that they would go check and get back with usNo returned call On July we still had no clue what was going onWe called and spoke with [redacted] (the first polite and helpful person we encountered) [redacted] listened to what happened and got us pointed in the direction of the owner, *** [redacted] said our order must have "slipped through the cracks" and that the cabinets we ordered weren't in stock anywayHe offered to upgrade us from Shaker White to Shaker White Elite (fine with us)He said they would ship that day, maybe be here the nextNothing shipped until the following Monday, and we only got that notification because we asked what was happening A note on ***- not a nice guyRudeNot concerned with his customers at allClearly doesn't care if he gets your business Our cabinets arrived the friday after they shipped Everything looked ok (not great, minor imperfections, but ok for the price I guess)The corner cabinet came without a door or hardware We filed a missing part report, sent pics, and that week the door was sent outWe had to email again to remind that we needed hinges as wellThose came a few days laterSo as of Aug 5, we got our whole order from Lily Ann that was placed on June Overall, our experience was awful If you are inclined to purchase from Lily Ann, make sure you don't just do the shopping cart yourselfGet a salesperson to complete your order, because then they get commission and 'care' about the orderOtherwise you [redacted] 'fall through a crack' and be in kitchen remodel [redacted] with no cabinets

We ordered, assembled, and installed approximately Charleston Saddle cabinets in a high-end new build and were delighted with the quality of Lily Ann's cabinetsThey are gorgeous and extremely well made and easy to assembleWe had one small issue with one cabinet and replacement pieces were delivered within days--no hassle, no costAnd speaking of cost, we could not find a better deal for this quality cabinet, anywhere

I had a number of issues with my order starting with a lost shipment, then a delayed and incorrect replacement, followed by a damaged replacement The initial shipment loss was not the fault of LilyAnn, but the customer service, timeliness, and the fact that I had to constantly call and email them in order to get anything to happen was the reason for this review Not only that but I pushed to get a refund due to the damage and delays, and then had to wait another 3+ weeks to get that Based on the fact that LilyAnn sells cabinets that are available from other sellers, I would recommend avoiding them and purchasing elsewhere

I ordered Lily Ann cabinets for my kitchen remodel after pretty extensive research on-line and in-store. Based on what I read, the Lily Ann cabinets were better quality and a better price for that quality. I knew I wanted real wood, and either little or no pressed board, and I wanted something in dark cherry. It was risky to make such a big order sight-unseen, but I couldn't be happier. The cabinets are beautiful, and they are of such great quality that I know they'll last a long time. The color is rich, and the design of the doors is beautiful; inside, the wood is completely finished and smooth. It's been two years since the remodel was finished, and I haven't had a single problem or concern. I continue to get compliments, even from folks who've seen my kitchen many times. Would I buy these again -- absolutely!

Very nice people to deal with had an issue but they fixed the problem very quickly!! I am satisfied with my expereinceI would and probably will order from them againadded cabinets onto my existing cabinets

We ordered a whole kitchen (cabinets) from this company and were beyond excited! When they arrived out of boxes were damagedWhen the replacements arrived many were also damagedWhen I attempted to get yet another set of replacements, I was told that my order was cancelled because "there was just no pleasing me!" I don't know how wanting UNDAMAGED products that I PAID FOR is being hard to please
After months of this hassle I had to get a lawyer involvedWe finally got the 3rd set and all but doors were damagedThe entire thing is well documentedThe driver(s) witnessed the damage and photos of ALL of the damage have been providedAfter the 3rd set was no good, the owner of the owner of the company actually told my LAWYER that I was being UNREASONABLE! This company has the TERRIBLE quality products and the most HORRIFFIC customer service I have ever know a company to have! Completely unprofessionalDO NOT WASTE YOUR TIME AND MONEY DEALING WITH THESE SS! I honestly have no idea how a company like this can even stay in business!
p.sI still do not have and am never going to get undamaged replacements!

I have bought cabinets from Lilyann Cabinets for my own homeThey were easy to put together, very high quality with an amazing low pricesI did have an issue with a scratched door and they directed me to the replacement department.*** was very well understanding to my problem and within days I had my replacement door that was perfectThank you Lilyann for such wonderful customer service from beginning to the endWill highly recommend them to everyone

We are very pleased with the excellent customer service and great response from the staffWe will recommend Lily Ann Cabinets for anyone looking for quality cabinets at great prices with excellent customer service

We recently remodeled our kitchen and we were referred to Lily Ann Cabinets by a friend who found their site onlineI was at first skeptical to purchase cabinets online, but it turned out to be a good decisionNot only were they affordably priced, but they were beautifulThere was only one issue with the shipment, we received the wrong hood rangeHowever, we also wanted to return the crown molding because we decided not to install it, and they accepted the return without an issueTheir customer service is excellent!

We were on a strict budget for our kitchen remodel I looked into Lily Ann cabinets as a solution to our budget challenges*** helped me every step of the wayI submitted drawings to him to give him a sense of what were were looking forHe turned it into a beautiful and helpful image that helped us with our projectHe revised the sketch each time I altered the designHe did this quickly and was always positiveOur cabinets arrived via freight and it went off without a hitchI will say that it is more challenging to put the cabinets together than I thought; it took about an hour per cabinet, especially the cabinets with drawersThat being said, you cannot beat this priceAnd the cabinets are of high quality The drawers are dove-tailedThey have smooth-close hinges and sliders, and the wood is solid We ordered the shaker white cabinets The finish looked great, but we did have a problem with the finish cracking on three of our cabinet doors I emailed ***, and he walked me though the process of getting replacemnet doorsThese doors were sent to me free of cost within the weekI have to say, I have been impressed with the customer service and quality and value of the product throughoutI would not hesitate to buy Lily Ann cabinets in the future

It has been almost a year since I purchased the York Antique White cabinets. We got everything...the crown, decorative ends, the works. We spent about $5k total. First let me say they are not that easy to put together (I have rebuilt most of my house), Im pretty handy. Some of the pieces didn't match up so I could either reorder or take my chances squeezing them in. I overall I had about 9 drawers, only 2 of them fit. The others were a different model so they had to resend them. 2 of the boxes, 2 of the doors, 1 piece of crown, and the touch up kit were damaged pretty good, they had to resend them. I had 2 lazy susans and they were different types. The instructions to put them together were not an exact match of what I got so it was pretty confusing. For the lazy susans the instructions were photocopied and half way on the page so you couldn't even read it at all. They sent you screws for everything and there were several packages that were short screws then others that had 4 or 5 more than what you needed. Nothing matched up and was very confusing and frustrating. In the end I hung them and built my kitchen and they look beautiful. The actual construction is pretty good and solid. So that is why I have mixed reviews. I could not believe how many screw ups there were on one order.

Got got 1st and maybe last order. One box was shirked wraps with writing stating "Missing Drawer Rails" and it was true upon opening. Can't believe they would ship a KNOWN INCOMPLETE product. Hopefully nothing else has problems. Guess I will get to review their customer serves process, but not looking forward to it based upon other peoples feedback.

I have picked up the Shaker Cinnamon cabinets today. Our order was ready and the man from the warehouse was very helpful and pleasant. He made sure there was no damage to any of the boxes and loaded the car quickly. [redacted] has been in manufacturing all his professional life. He is quite surprised that the cabinets are made to such close tolerances. We assembled 3 cabinets this afternoon in about 3 hours, they are glued and clamped and ready for installation. So far we have had no damage and are very pleased with the ease of assembly. Now that we know how the cabinets go together, we will be quicker with each one. The quality, craftsmanship and sturdiness of the cabinets exceeded our expectation. I am thrilled to be able to remodel our kitchen with an outstanding product at an outstanding price. We will be placing the rest of our order soon, the assembly is going so quickly we will be ahead of schedule. Thank you for your help.

I would like to recommend Lily Ann cabinets with no problems so far. Great job!! Affordable price with good quality cabinets. Customer support was awesome.

My husband and I designed our kitchen remodel on our own, and wanted a "professional" feedback, so we also submitted the plans to Lily Ann to have one of their experts design it for us. After 2 weeks, we heard nothing back and decided that we liked our plans anyway. (Mistake #1)

We ordered cabinets on June 21. The company website says they ship in 1-2 weeks, so that gave us plenty of time to get the space ready.

We received an email from Lily Ann after 2 weeks asking if we got our shipment. We responded that no, we had no idea about any shipment. Lily Ann's reply was that we shouldn't have gotten that email. Our order was "sitting in the warehouse waiting to ship". The next week we called, and the person had no idea what was going on. Another call and we were told that they would go check and get back with us. No returned call.

On July 17 we still had no clue what was going on. We called and spoke with [redacted] (the first polite and helpful person we encountered). [redacted] listened to what happened and got us pointed in the direction of the owner, [redacted] said our order must have "slipped through the cracks" and that the cabinets we ordered weren't in stock anyway. He offered to upgrade us from Shaker White to Shaker White Elite (fine with us). He said they would ship that day, maybe be here the next. Nothing shipped until the following Monday, and we only got that notification because we asked what was happening.

A note on [redacted]- not a nice guy. Rude. Not concerned with his customers at all. Clearly doesn't care if he gets your business.

Our cabinets arrived the friday after they shipped. Everything looked ok (not great, minor imperfections, but ok for the price I guess). The corner cabinet came without a door or hardware. We filed a missing part report, sent pics, and that week the door was sent out. We had to email again to remind that we needed hinges as well. Those came a few days later. So as of Aug 5, we got our whole order from Lily Ann that was placed on June 21.

Overall, our experience was awful. If you are inclined to purchase from Lily Ann, make sure you don't just do the shopping cart yourself. Get a salesperson to complete your order, because then they get commission and 'care' about the order. Otherwise you [redacted] 'fall through a crack' and be in kitchen remodel [redacted] with no cabinets.

I ordered Lily Ann cabinets for my kitchen remodel after pretty extensive research on-line and in-store. Based on what I read, the Lily Ann cabinets were better quality and a better price for that quality. I knew I wanted real wood, and either little or no pressed board, and I wanted something in dark cherry. It was risky to make such a big order sight-unseen, but I couldn't be happier.
The cabinets are beautiful, and they are of such great quality that I know they'll last a long time. The color is rich, and the design of the doors is beautiful; inside, the wood is completely finished and smooth.
It's been two years since the remodel was finished, and I haven't had a single problem or concern. I continue to get compliments, even from folks who've seen my kitchen many times.
Would I buy these again -- absolutely!

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