Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ We do not post reviews (positive or negative) if we cannot substantiate that the individual writing the review booked (or, at the least, ran a quote for) their service via our siteIf we were not able to locate a booking or quote linked to the personal information provided on Mr [redacted] review then it would not have been postedAlso, if there is inappropriate language or personal contact information in a review, it is not postedUnfortunately we do not have the ability to locate a past review after is has been rejected so I cannot double check to see what was contained in a review that Mr [redacted] may have submitted Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have an account with this company and they allowed their service providers to contact me directly and bypass the system they are referring tooIf they allow this type of communication they have to accept the complications that arise from itA shortfall in their system does not mean they do not need to accept the problems created by their business partnersHonestly this has been one of the least professional service related experiences I have ever hadFrom both Limos.com and the service provider partner they suggestedI would recommend they be removed from Revdex.com since they clearly do not represent the professionalism that logo implies
Initial Business Response / [redacted] (1000, 5, 2014/02/03) */ Dear Ms***, On behalf of Limos.com I'd like to apologize for the confusion regarding your reservationWe have issued a refund in full.If there's anything else we can do to assist you, feel free to reach out Thank You, Limos.com Final Consumer Response / [redacted] (2000, 7, 2014/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I wanted from the gwas a refundMy account, as of yesterday, reflected this refundI appreciate the request fulfillment Thank you Revdex.com for assisting in this matter
Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ Mr [redacted] was refunded $based on the actual charges from his initial ride (Ride [redacted] on 12/8/14), not his estimated chargesIn the attached screen shot you can see the actual charge for the meet and greet (which was contested and refunded) was $and that charge has no fees or taxes associated with it The refund of $for his second ride (Ride [redacted] on 12/12/11) was processed on 12/19/(see attached screen shot)
Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ This customer booked a tour of London, did not inform Limos.com or the servicing driver ahead of time that they would be going well outside London Ultimately they had the driver take them over miles outside of London plus several stops in that areaAnytime a car service is taken this far it is considered outside the scope of use and is subject to fuel and/or distance charges at the rate set by the service providerThis is outlined in the terms of service which the booker agreed to at the time of booking The pricing details which were presented to this customer at the time of booking clearly state that they are allowed up to 80KM total on this base priceThis trip ended with close to 500KM total, greatly exceeding the 80KM allowance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not book a 'London Tour'Why would anyone book a tour of London for 8am on a Sunday? Nothing is open!!! We were very clear with the person we spoke with that we wanted to see the England countrysideThey did not ever mention a mileage charge for going outside the cityWe would not have chosen to do this if we had know it would cost us nearly $2000!!! The only thing we received from limos.com was an email confirming our reservation which does not indicate 'London Tour' only on itIt was booked as a 'just drive hourly' with no designated stopsI don't understand why this company can't accept the possibility that they made a mistake or that they were just so anxious to book the deal that they told us whatever they thought we wanted to hear figuring they would just deal with us later! In addition, we told the company they booked us with as soon as we got in the car where we wanted to go and the driver waited until we were in Dover, England (about miles out of London) to let us know this was an issueWe could have easily cancelled this before we left London as we had no desire to tour by car a city we had been touring for two days previouslyWhen our driver told us to call limos.com (who had left us a message), we called them immediatelyTo this day, they have never (including that day) returned our phone callThey just left us at the mercy of the local limo company to be harassed by constant phone calls, threats to drop us off on the side of the road with our luggage in the middle of England if we didn't pay them an additional $for miles!! Really? $for miles!!! Seems a bit excessive in my opinion but yet that is right about what limos.com added to our billI would think there would be some kind of satisfaction guarantee in this type of business but clearly limos.com does not care that we were harassed or that we didn't get to the destination that has created such discord until dusk because the driver was repeatedly told to slow down by his bossAnd because of all that, we had to RUN for our trainInitially I thought this company just made a mistake when they booked our reservation but by the way they are handling it, I now feel strongly that they lied to usThey knew what they were doingI do not accept their response and we are not going to let go of this and 'just go away' Final Business Response / [redacted] (4000, 9, 2015/02/12) */ I reviewed the booking call for this rideThe passengers [redacted] not provide an itinerary for the ride at the time of booking, however I did hear a quick mention made by the female caller that they may want to go as far as a location about an hour outside of London during their rideIn my opinion, the booking agent should have caught that mention and specifically reminded the passengers [redacted] review their full ride terms as soon as the ride was booked, rather than only reviewing the legal booking terms with them Due to this oversight I have refunded the passengers [redacted] all added time and distance charges from their rideThey should expect to see this credit back to their card within a few days They can contact me directly if they have any questions or further concerns [redacted] Limos.com Customer Care
Initial Business Response / [redacted] (1000, 5, 2014/05/28) */ Dear Ms [redacted] , On behalf of Limos.com I would like to apologize that the ride you requested was not able to be booked because of the high-demand of services on that dateWe did issue a refund in full on the date you received the email included in your complaint $was refunded to the Visa ending in on file on 5/These funds should be available to you nowIf you are still not seeing the funds in your account you should be in contact with your financial institutionAgain, we apologize for the delay in receiving your funds but please be aware we issued your refund in full immediately after the ride request was not complete Thank You,
Initial Business Response / [redacted] (1000, 9, 2014/10/27) */ Our finance team was able to confirm that the charge back was recovered and payment has been released to this operator Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have received $4,568.60, according to my statement is not the full amountWe have asked them to send us a statement to see which rides they are paying and which are missing to reconcile my books, and we still have not received the statementAgain, Limos.com is very unresponsive and unprofessionalI need a statement, the amount is not complete Final Business Response / [redacted] (4000, 13, 2014/11/11) */ I emailed Mr [redacted] a list of all rides included in his recent payment (to [redacted] @gmail.com) and I verified that I do not show any further rides outstanding for paymentI have asked Mr [redacted] to let me know if he finds a discrepancy that needs to be addressed
Initial Business Response / [redacted] (1000, 11, 2014/10/28) */ Received response via email: I have requested that the refund for this operator be processed ($back to him) and I am just waiting for confirmation that it was processedI sent a follow up request for that confirmation today Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/06/10) */ Hi [redacted] : Your account has been cancelled as of the 1st of JuneWe had received a chargeback for $(for services already rendered) and per our terms of service we had attempted to recoup monies owed to us Your account is now fully cancelled Thanks, [redacted]
Initial Business Response /* (1000, 5, 2015/01/07) */
I am not able to locate a limo ride or a quote (for a ride which may have then been booked directly with the affiliate) linked to this name or this email address
As this ride was not booked through Limos.com I am not able to address
the issues he had with the provider
Initial Business Response /* (1000, 5, 2014/10/06) */
Mr*** spoke with his affiliate account manager several times regarding his feeling that he was not making adequate profits via this relationshipHe was advised on every occasion that he had set his rates too low and needed to adjust
them in the system, rather than repeatedly calling and requesting more money for every ride booked with his serviceMr*** refused to do so, instead choosing to end his relationship with Limos.comAt that time, he was advised that since many rides already booked with his service were booked with the incorrect rates we would be sending those rides to alternate operators to service and he would be removed from our listingsNo rides that he had accepted with the published rate were re-assigned
Initial Consumer Rebuttal /* (3000, 7, 2014/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I completely disagree with all their points and I have emails and cancelations that I can provide that they canceled all the rides that were prearranged even before I reached cancelation due date I gave
First of all, they first said my prices were too high and I made it fairbut even with that with their additional hidden fee to the customer it was extremely high and I did not get that many customers so I reached out to them asking to see if there is any way they can put my advertising where they said they would when I signed upEven though my company had better rating and great reviews they continue to list me below othersCustomers would like to have lower rate I disagree with their comment that my prices were low and that is why I did not get enough customersdue to a privacy of the customers I will not be sending the rides they canceled but I can see over rides which some were booked about months in advance had been canceled
I clearly communicated with them over the phone and via email and we had no any issues in pricing as we review prices before we confirmPlease see below some of the email conversations between the limos.com staff and myself
On 9/8/I submitted a day cancelation request and To ***@limos.com
CC ***@limos.com Sep
Dear MrDermody,
this is *** at *** Towncar Service and I am writing you this letter as second notice for discontinuing my partnership with limos.comI have been paying $per month but not making that expenses back so I decided to reach out to cancel the partnershipWith the amount of business I am getting I will be happy to keep it for $a monthI emailed this request in the past and got no resolution so I will be blocking my bank to no longer authorize the payment
Thanks
The staff responded to my request as follows
Hi ***,
Here is more information about your recent cancellation request with Limos.comLimos.com requires a day cancellation noticeI've included a link to the terms of service, it's the 10th bullet point on the link:
http://www.limos.com/operators/terms_of_service
We received your cancellation notice on 9/8/
Enjoy the rest of your day
then ON the following day I received this email
limos.com
To Me Sep
Hi ***,
*** Towncar Service is in the process of being cancelled out in our systemThere are still upcoming rides that need to be serviced in your account
Are you still interested in servicing the rides in your account?
Or would you prefer that we farm them out to a different operator in our network?
Please let me know ASAP
Best Regards,
Dan Dermody
ROI Manager
Direct:
Email: ***@limos.com
Limos.com The Ride Revolution
I responded as follows
Reply, Reply All or Forward More
Me
To Limos.com Sep
I paid for them so I will serve what is already confirmedThanks
Sent from my iPhone
Show message history
Then all of a sudden I continue to get all cancelations come in and I reached out to my affiliate manager
Yalile Fajer
To Me Sep
Hi ***,
I was told by RF that you were not confirming rides or being unresponsiveDue to your days cancellation notice you should be able to service rides until the 20th, but since you were informing RF that you didn't want to work with Limos.com we had to start cancelling rides that you could not service the last week and rebook those who you are not able to service in the future monthsYou still have one ride for tomorrow to service ride# E3A21E at 10:45amand that one should be the last one you can service since you don't have any more comingThe reason why limos.com changed the password *** because you kept confirming rides for October and November and RF was not able to rebook the rides or farm them outLet me know if you have any more questionsHave a good afternoon
Best,
Yalile Fajer
Affiliate Support Manager
Direct Line:XXX-XXX-XXXX
General Support: XXX-XXX-XXXX ext
Fax: XXX-XXX-XXXX
Limos.com The Ride Revolution
Reply, Reply All or Forward More
Me
To Yalile Fajer Sep
Hi yalile,
I told dan that I would serve the rides that were confirmed since I paid for themIt is not fair for you guys to simply cancel rides and I had a driver on sight yesterday to pick up a customer but you guys canceled it last minutesIf that is the case I need immediate stop and will not pay for upcoming month
Thanks
Sent from my iPhone
Show message history
Reply, Reply All or Forward More
Yalile Fajer
To Me Sep
I understand that and I am escalating the issueI will review all the cases and see why the ride was cancelledregarding the reservations for the next months, I talked to management and what they told me is that you cannot service rides when you are not part of our network because you and the customer will not be cover under our insurance and that becomes a liabilityThey have book throughout our site and you being not part of our network make is illegal or not valid if anything happensDoes that make sense?
Best,
Yalile Fajer
Affiliate Support Manager
Direct Line:XXX-XXX-XXXX
General Support: XXX-XXX-XXXX ext
Fax: XXX-XXX-XXXX
Limos.com The Ride Revolution
Show message history
Reply, Reply All or Forward More
Me
To Yalile Fajer ***@limos.com Sep
Hi Yalile
If that is the case, I really don't want to pay for upcoming month and you can cancel all the trips if neededI can continue my partnership paying $monthlyIf not if I am not allowed to serve for reservations that I paid for I would not like to pay for any coming monthThanks
Sent from my iPhone
Show message history
Final Business Response /* (4000, 11, 2014/11/26) */
Mr*** submitted his cancellation notice on 9/8/and noted that he would service the rides he had already confirmed
His company had rides after 9/8/which were serviced and they were paid for
His company had rides which were cancelled, none of these rides had been confirmed at the time of cancellation:
rides were cancelled by the passenger
rides were cancelled because we were informed by his office that his pricing was not correct and the ride could not be serviced for the price quoted
rides were cancelled because we were informed by his office that the car requested was not available
rides were cancelled between 9/8/and 9/20/because they were not confirmed at the time he indicated he would "serve what is already confirmed" and we sent them to other companies to be serviced
No subscription payments were collected after we received his cancellation notice and he has no further payments scheduled
Thank you,
Final Consumer Response /* (4200, 13, 2014/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are unhappy with how they ended our partnership when we asked for monthly cost reduction especially when the collected 15-20% of our income
Initial Business Response /* (1000, 5, 2014/05/08) */
Dear Ms. [redacted],
I would like to apologize on behalf of Limos.com for any confusion regarding your ride and billing. We have issued the requested refund. Please allow 3-5 business days for this to process. If there's anything else we...
can do help, feel free to reach out.
Thank You,
[redacted]
Customer Care Lead
Limos.com
Initial Business Response /* (1000, 10, 2014/09/16) */
Received business response via email on 9/16/14:
The company is AA Trans Express, their operator ID is 2UN5.
AA Trans Express joined Limos.com on 6/2/2014. They put in their written cancellation notice on 6/12/2014. Limos.com...
has a 30 day written cancellation notice that we require from all operators if they would like to cancel out their account. This would mean that their final bill date would be on 7/4/2014 and that they would be live on the site until 8/4/2014. This operator's cancellation notice was not put into the system properly and as a result they were also charged on 8/4/2014, this charge was not valid. You can view the exact billing history under the billing summary and plan section in ground control.
AA Trans Express charged us back through their bank for both charges, the 7/4/2014 charge and the 8/4/2014 charge. The operator has already won the charge back case for the 7/4/2014 charge, and [redacted] is going to accept the charge back case for the 8/4/2014 charge as it was not valid.
In essence this operator would owe us $325 for the 7/4/2014 charge as it was a valid charge per the agreement. We have a cc authorization form for this operator that is signed and it's attached to the account in salesforce.
Initial Consumer Rebuttal /* (3000, 12, 2014/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
these people
they lied to me about their products
they committed a fraud on my american express
they generated a credit card authorization payment form with a fake signature as you will see in the attached file
they caused me health damage that I am dealing with now,
money damage
these people are not professional
they never responded to me when I tried to contact them
bad customer service
I need a full refund of my money + a compensation for the damage they caused me
Final Business Response /* (4000, 15, 2014/10/06) */
We have a credit card authorization form on file for this customer, and have provided it as proof of a valid charge. The customer claims that they have evidence that the form was forged. If they can provide that proof, we will investigate, as this is a very serious claim.
Regarding the request for a refund in the amount of $975, we are processing a credit in the amount of $325 only. In reviewing the case, we see there was an error in the account set up, and the customer did not in fact receive the service for which they paid. As a result, we are refunding the fees for the first month of service. This credit will be processed immediately, and they should be able to see the credit in their account in about 5 business days.
The remaining $650 is not being refunded as requested, because two of the three months billed (July, and August), were disputed through Discover Card, by the cardholder, and the charges were reversed by Discover card, therefore the customer was only billed a total of $325.
[redacted]
Senior Vice President, Operations
Final Consumer Response /* (4200, 17, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
thank you for the refund of the first month
I already furnished the form generated by you
and the form that I sent you
Yes you did charge my amex without having an authorization form for it
you already know that,
You should offer me a compensation for the damage, waist of time and stress that I had to deal with you.
So if you have an offer for compensation, you are welcome
regards
Initial Business Response /* (1000, 5, 2014/12/22) */
Mr. [redacted] was refunded $25.00 based on the actual charges from his initial ride (Ride [redacted] on 12/8/14), not his estimated charges. In the attached screen shot you can see the actual charge for the meet and greet (which was contested...
and refunded) was $25.00 and that charge has no fees or taxes associated with it.
The refund of $62.75 for his second ride (Ride [redacted] on 12/12/11) was processed on 12/19/14 (see attached screen shot).
Initial Business Response /* (1000, 5, 2014/12/02) */
Our affiliate operators set their own rates, we have no input into what they charge via our service nor over whether or not they offer a lower price for booking directly through them. If a consumer is concerned with pricing we will always...
encourage them to do their own independent research before booking. Customers booking through us are also paying for the service guarantees that we offer when booking through Limos.com, not just the basic service.
When Ms. [redacted] booked her reservation through Limos.com she agreed to Terms of Service which stated that upon cancellation her deposit was non refundable. Cancellation policies are set by the affiliate operators and the cancellation penalty has already been paid to the operator, it cannot be refunded. I would be glad to extend a credit towards a future ride booked via Limos.com in the amount of her deposit ($109.15).
Ms. [redacted] reservation [redacted] is currently cancelled and she will see no further charges to her card related to this ride.
Initial Business Response /* (1000, 5, 2015/02/04) */
This customer booked a tour of London, did not inform Limos.com or the servicing driver ahead of time that they would be going well outside London.
Ultimately they had the driver take them over 100 miles outside of London plus several...
stops in that area. Anytime a car service is taken this far it is considered outside the scope of normal use and is subject to fuel and/or distance charges at the rate set by the service provider. This is outlined in the terms of service which the booker agreed to at the time of booking.
The pricing details which were presented to this customer at the time of booking clearly state that they are allowed up to 80KM total on this base price. This trip ended with close to 500KM total, greatly exceeding the 80KM allowance.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not book a 'London Tour'. Why would anyone book a tour of London for 8am on a Sunday? Nothing is open!!! We were very clear with the person we spoke with that we wanted to see the England countryside. They did not ever mention a mileage charge for going outside the city. We would not have chosen to do this if we had know it would cost us nearly $2000!!! The only thing we received from limos.com was an email confirming our reservation which does not indicate 'London Tour' only on it. It was booked as a 'just drive hourly' with no designated stops. I don't understand why this company can't accept the possibility that they made a mistake or that they were just so anxious to book the deal that they told us whatever they thought we wanted to hear figuring they would just deal with us later! In addition, we told the company they booked us with as soon as we got in the car where we wanted to go and the driver waited until we were in Dover, England (about 90 miles out of London) to let us know this was an issue. We could have easily cancelled this before we left London as we had no desire to tour by car a city we had been touring for two days previously. When our driver told us to call limos.com (who had left us a message), we called them immediately. To this day, they have never (including that day) returned our phone call. They just left us at the mercy of the local limo company to be harassed by constant phone calls, threats to drop us off on the side of the road with our luggage in the middle of England if we didn't pay them an additional $700 for 150 miles!! Really? $700 for 150 miles!!! Seems a bit excessive in my opinion but yet that is right about what limos.com added to our bill. I would think there would be some kind of satisfaction guarantee in this type of business but clearly limos.com does not care that we were harassed or that we didn't get to the destination that has created such discord until dusk because the driver was repeatedly told to slow down by his boss. And because of all that, we had to RUN for our train. Initially I thought this company just made a mistake when they booked our reservation but by the way they are handling it, I now feel strongly that they lied to us. They knew what they were doing. I do not accept their response and we are not going to let go of this and 'just go away'.
Final Business Response /* (4000, 9, 2015/02/12) */
I reviewed the booking call for this ride. The passengers [redacted] not provide an itinerary for the ride at the time of booking, however I did hear a quick mention made by the female caller that they may want to go as far as a location about an hour outside of London during their ride. In my opinion, the booking agent should have caught that mention and specifically reminded the passengers ** review their full ride terms as soon as the ride was booked, rather than only reviewing the legal booking terms with them.
Due to this oversight I have refunded the passengers [redacted] all added time and distance charges from their ride. They should expect to see this credit back to their card within a few days.
They can contact me directly if they have any questions or further concerns.
[redacted]
Limos.com Customer Care
Initial Business Response /* (1000, 5, 2014/05/28) */
Dear Ms. [redacted],
On behalf of Limos.com I would like to apologize that the ride you requested was not able to be booked because of the high-demand of services on that date. We did issue a refund in full on the date you received the...
email included in your complaint.
$236.55 was refunded to the Visa ending in 8783 on file on 5/18. These funds should be available to you now. If you are still not seeing the funds in your account you should be in contact with your financial institution. Again, we apologize for the delay in receiving your funds but please be aware we issued your refund in full immediately after the ride request was not complete.
Thank You,
Initial Business Response /* (1000, 5, 2015/06/02) */
Ms. [redacted] was issued a full refund (and notified of such) for the added charges on 5/26/15 as the charges were found to be the result of a systems error.
Initial Business Response /* (1000, 5, 2014/10/16) */
We do not post reviews (positive or negative) if we cannot substantiate that the individual writing the review booked (or, at the least, ran a quote for) their service via our site. If we were not able to locate a booking or quote linked...
to the personal information provided on Mr. [redacted] review then it would not have been posted. Also, if there is inappropriate language or personal contact information in a review, it is not posted. Unfortunately we do not have the ability to locate a past review after is has been rejected so I cannot double check to see what was contained in a review that Mr. [redacted] may have submitted.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have an account with this company and they allowed their service providers to contact me directly and bypass the system they are referring too. If they allow this type of communication they have to accept the complications that arise from it. A shortfall in their system does not mean they do not need to accept the problems created by their business partners. Honestly this has been one of the least professional service related experiences I have ever had. From both Limos.com and the service provider partner they suggested. I would recommend they be removed from Revdex.com since they clearly do not represent the professionalism that logo implies.
Initial Business Response /* (1000, 5, 2014/02/03) */
Dear Ms. [redacted],
On behalf of Limos.com I'd like to apologize for the confusion regarding your reservation. We have issued a refund in full.If there's anything else we can do to assist you, feel free to reach out.
Thank...
You,
Limos.com
Final Consumer Response /* (2000, 7, 2014/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted from the get-go was a refund. My account, as of yesterday, reflected this refund. I appreciate the request fulfillment.
Thank you Revdex.com for assisting in this matter.
Initial Business Response /* (1000, 5, 2014/06/10) */
Hi [redacted]:
Your account has been cancelled as of the 1st of June. We had received a chargeback for $400 (for services already rendered) and per our terms of service we had attempted to recoup monies owed to us.
Your account is...
Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ We do not post reviews (positive or negative) if we cannot substantiate that the individual writing the review booked (or, at the least, ran a quote for) their service via our siteIf we were not able to locate a booking or quote linked to the personal information provided on Mr [redacted] review then it would not have been postedAlso, if there is inappropriate language or personal contact information in a review, it is not postedUnfortunately we do not have the ability to locate a past review after is has been rejected so I cannot double check to see what was contained in a review that Mr [redacted] may have submitted Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have an account with this company and they allowed their service providers to contact me directly and bypass the system they are referring tooIf they allow this type of communication they have to accept the complications that arise from itA shortfall in their system does not mean they do not need to accept the problems created by their business partnersHonestly this has been one of the least professional service related experiences I have ever hadFrom both Limos.com and the service provider partner they suggestedI would recommend they be removed from Revdex.com since they clearly do not represent the professionalism that logo implies
Initial Business Response / [redacted] (1000, 5, 2014/02/03) */ Dear Ms***, On behalf of Limos.com I'd like to apologize for the confusion regarding your reservationWe have issued a refund in full.If there's anything else we can do to assist you, feel free to reach out Thank You, Limos.com Final Consumer Response / [redacted] (2000, 7, 2014/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I wanted from the gwas a refundMy account, as of yesterday, reflected this refundI appreciate the request fulfillment Thank you Revdex.com for assisting in this matter
Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ Mr [redacted] was refunded $based on the actual charges from his initial ride (Ride [redacted] on 12/8/14), not his estimated chargesIn the attached screen shot you can see the actual charge for the meet and greet (which was contested and refunded) was $and that charge has no fees or taxes associated with it The refund of $for his second ride (Ride [redacted] on 12/12/11) was processed on 12/19/(see attached screen shot)
Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ This customer booked a tour of London, did not inform Limos.com or the servicing driver ahead of time that they would be going well outside London Ultimately they had the driver take them over miles outside of London plus several stops in that areaAnytime a car service is taken this far it is considered outside the scope of use and is subject to fuel and/or distance charges at the rate set by the service providerThis is outlined in the terms of service which the booker agreed to at the time of booking The pricing details which were presented to this customer at the time of booking clearly state that they are allowed up to 80KM total on this base priceThis trip ended with close to 500KM total, greatly exceeding the 80KM allowance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not book a 'London Tour'Why would anyone book a tour of London for 8am on a Sunday? Nothing is open!!! We were very clear with the person we spoke with that we wanted to see the England countrysideThey did not ever mention a mileage charge for going outside the cityWe would not have chosen to do this if we had know it would cost us nearly $2000!!! The only thing we received from limos.com was an email confirming our reservation which does not indicate 'London Tour' only on itIt was booked as a 'just drive hourly' with no designated stopsI don't understand why this company can't accept the possibility that they made a mistake or that they were just so anxious to book the deal that they told us whatever they thought we wanted to hear figuring they would just deal with us later! In addition, we told the company they booked us with as soon as we got in the car where we wanted to go and the driver waited until we were in Dover, England (about miles out of London) to let us know this was an issueWe could have easily cancelled this before we left London as we had no desire to tour by car a city we had been touring for two days previouslyWhen our driver told us to call limos.com (who had left us a message), we called them immediatelyTo this day, they have never (including that day) returned our phone callThey just left us at the mercy of the local limo company to be harassed by constant phone calls, threats to drop us off on the side of the road with our luggage in the middle of England if we didn't pay them an additional $for miles!! Really? $for miles!!! Seems a bit excessive in my opinion but yet that is right about what limos.com added to our billI would think there would be some kind of satisfaction guarantee in this type of business but clearly limos.com does not care that we were harassed or that we didn't get to the destination that has created such discord until dusk because the driver was repeatedly told to slow down by his bossAnd because of all that, we had to RUN for our trainInitially I thought this company just made a mistake when they booked our reservation but by the way they are handling it, I now feel strongly that they lied to usThey knew what they were doingI do not accept their response and we are not going to let go of this and 'just go away' Final Business Response / [redacted] (4000, 9, 2015/02/12) */ I reviewed the booking call for this rideThe passengers [redacted] not provide an itinerary for the ride at the time of booking, however I did hear a quick mention made by the female caller that they may want to go as far as a location about an hour outside of London during their rideIn my opinion, the booking agent should have caught that mention and specifically reminded the passengers [redacted] review their full ride terms as soon as the ride was booked, rather than only reviewing the legal booking terms with them Due to this oversight I have refunded the passengers [redacted] all added time and distance charges from their rideThey should expect to see this credit back to their card within a few days They can contact me directly if they have any questions or further concerns [redacted] Limos.com Customer Care
Initial Business Response / [redacted] (1000, 5, 2014/05/28) */ Dear Ms [redacted] , On behalf of Limos.com I would like to apologize that the ride you requested was not able to be booked because of the high-demand of services on that dateWe did issue a refund in full on the date you received the email included in your complaint $was refunded to the Visa ending in on file on 5/These funds should be available to you nowIf you are still not seeing the funds in your account you should be in contact with your financial institutionAgain, we apologize for the delay in receiving your funds but please be aware we issued your refund in full immediately after the ride request was not complete Thank You,
Initial Business Response / [redacted] (1000, 9, 2014/10/27) */ Our finance team was able to confirm that the charge back was recovered and payment has been released to this operator Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have received $4,568.60, according to my statement is not the full amountWe have asked them to send us a statement to see which rides they are paying and which are missing to reconcile my books, and we still have not received the statementAgain, Limos.com is very unresponsive and unprofessionalI need a statement, the amount is not complete Final Business Response / [redacted] (4000, 13, 2014/11/11) */ I emailed Mr [redacted] a list of all rides included in his recent payment (to [redacted] @gmail.com) and I verified that I do not show any further rides outstanding for paymentI have asked Mr [redacted] to let me know if he finds a discrepancy that needs to be addressed
Initial Business Response / [redacted] (1000, 11, 2014/10/28) */ Received response via email: I have requested that the refund for this operator be processed ($back to him) and I am just waiting for confirmation that it was processedI sent a follow up request for that confirmation today Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/06/10) */ Hi [redacted] : Your account has been cancelled as of the 1st of JuneWe had received a chargeback for $(for services already rendered) and per our terms of service we had attempted to recoup monies owed to us Your account is now fully cancelled Thanks, [redacted]
Initial Business Response /* (1000, 5, 2015/01/07) */
I am not able to locate a limo ride or a quote (for a ride which may have then been booked directly with the affiliate) linked to this name or this email address
As this ride was not booked through Limos.com I am not able to address
the issues he had with the provider
Initial Business Response /* (1000, 5, 2014/10/06) */
Mr*** spoke with his affiliate account manager several times regarding his feeling that he was not making adequate profits via this relationshipHe was advised on every occasion that he had set his rates too low and needed to adjust
them in the system, rather than repeatedly calling and requesting more money for every ride booked with his serviceMr*** refused to do so, instead choosing to end his relationship with Limos.comAt that time, he was advised that since many rides already booked with his service were booked with the incorrect rates we would be sending those rides to alternate operators to service and he would be removed from our listingsNo rides that he had accepted with the published rate were re-assigned
Initial Consumer Rebuttal /* (3000, 7, 2014/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I completely disagree with all their points and I have emails and cancelations that I can provide that they canceled all the rides that were prearranged even before I reached cancelation due date I gave
First of all, they first said my prices were too high and I made it fairbut even with that with their additional hidden fee to the customer it was extremely high and I did not get that many customers so I reached out to them asking to see if there is any way they can put my advertising where they said they would when I signed upEven though my company had better rating and great reviews they continue to list me below othersCustomers would like to have lower rate I disagree with their comment that my prices were low and that is why I did not get enough customersdue to a privacy of the customers I will not be sending the rides they canceled but I can see over rides which some were booked about months in advance had been canceled
I clearly communicated with them over the phone and via email and we had no any issues in pricing as we review prices before we confirmPlease see below some of the email conversations between the limos.com staff and myself
On 9/8/I submitted a day cancelation request and To ***@limos.com
CC ***@limos.com Sep
Dear MrDermody,
this is *** at *** Towncar Service and I am writing you this letter as second notice for discontinuing my partnership with limos.comI have been paying $per month but not making that expenses back so I decided to reach out to cancel the partnershipWith the amount of business I am getting I will be happy to keep it for $a monthI emailed this request in the past and got no resolution so I will be blocking my bank to no longer authorize the payment
Thanks
The staff responded to my request as follows
Hi ***,
Here is more information about your recent cancellation request with Limos.comLimos.com requires a day cancellation noticeI've included a link to the terms of service, it's the 10th bullet point on the link:
http://www.limos.com/operators/terms_of_service
We received your cancellation notice on 9/8/
Enjoy the rest of your day
then ON the following day I received this email
limos.com
To Me Sep
Hi ***,
*** Towncar Service is in the process of being cancelled out in our systemThere are still upcoming rides that need to be serviced in your account
Are you still interested in servicing the rides in your account?
Or would you prefer that we farm them out to a different operator in our network?
Please let me know ASAP
Best Regards,
Dan Dermody
ROI Manager
Direct:
Email: ***@limos.com
Limos.com The Ride Revolution
I responded as follows
Reply, Reply All or Forward More
Me
To Limos.com Sep
I paid for them so I will serve what is already confirmedThanks
Sent from my iPhone
Show message history
Then all of a sudden I continue to get all cancelations come in and I reached out to my affiliate manager
Yalile Fajer
To Me Sep
Hi ***,
I was told by RF that you were not confirming rides or being unresponsiveDue to your days cancellation notice you should be able to service rides until the 20th, but since you were informing RF that you didn't want to work with Limos.com we had to start cancelling rides that you could not service the last week and rebook those who you are not able to service in the future monthsYou still have one ride for tomorrow to service ride# E3A21E at 10:45amand that one should be the last one you can service since you don't have any more comingThe reason why limos.com changed the password *** because you kept confirming rides for October and November and RF was not able to rebook the rides or farm them outLet me know if you have any more questionsHave a good afternoon
Best,
Yalile Fajer
Affiliate Support Manager
Direct Line:XXX-XXX-XXXX
General Support: XXX-XXX-XXXX ext
Fax: XXX-XXX-XXXX
Limos.com The Ride Revolution
Reply, Reply All or Forward More
Me
To Yalile Fajer Sep
Hi yalile,
I told dan that I would serve the rides that were confirmed since I paid for themIt is not fair for you guys to simply cancel rides and I had a driver on sight yesterday to pick up a customer but you guys canceled it last minutesIf that is the case I need immediate stop and will not pay for upcoming month
Thanks
Sent from my iPhone
Show message history
Reply, Reply All or Forward More
Yalile Fajer
To Me Sep
I understand that and I am escalating the issueI will review all the cases and see why the ride was cancelledregarding the reservations for the next months, I talked to management and what they told me is that you cannot service rides when you are not part of our network because you and the customer will not be cover under our insurance and that becomes a liabilityThey have book throughout our site and you being not part of our network make is illegal or not valid if anything happensDoes that make sense?
Best,
Yalile Fajer
Affiliate Support Manager
Direct Line:XXX-XXX-XXXX
General Support: XXX-XXX-XXXX ext
Fax: XXX-XXX-XXXX
Limos.com The Ride Revolution
Show message history
Reply, Reply All or Forward More
Me
To Yalile Fajer ***@limos.com Sep
Hi Yalile
If that is the case, I really don't want to pay for upcoming month and you can cancel all the trips if neededI can continue my partnership paying $monthlyIf not if I am not allowed to serve for reservations that I paid for I would not like to pay for any coming monthThanks
Sent from my iPhone
Show message history
Final Business Response /* (4000, 11, 2014/11/26) */
Mr*** submitted his cancellation notice on 9/8/and noted that he would service the rides he had already confirmed
His company had rides after 9/8/which were serviced and they were paid for
His company had rides which were cancelled, none of these rides had been confirmed at the time of cancellation:
rides were cancelled by the passenger
rides were cancelled because we were informed by his office that his pricing was not correct and the ride could not be serviced for the price quoted
rides were cancelled because we were informed by his office that the car requested was not available
rides were cancelled between 9/8/and 9/20/because they were not confirmed at the time he indicated he would "serve what is already confirmed" and we sent them to other companies to be serviced
No subscription payments were collected after we received his cancellation notice and he has no further payments scheduled
Thank you,
Final Consumer Response /* (4200, 13, 2014/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are unhappy with how they ended our partnership when we asked for monthly cost reduction especially when the collected 15-20% of our income
Initial Business Response /* (1000, 5, 2014/05/08) */
Dear Ms. [redacted],
I would like to apologize on behalf of Limos.com for any confusion regarding your ride and billing. We have issued the requested refund. Please allow 3-5 business days for this to process. If there's anything else we...
can do help, feel free to reach out.
Thank You,
[redacted]
Customer Care Lead
Limos.com
Initial Business Response /* (1000, 10, 2014/09/16) */
Received business response via email on 9/16/14:
The company is AA Trans Express, their operator ID is 2UN5.
AA Trans Express joined Limos.com on 6/2/2014. They put in their written cancellation notice on 6/12/2014. Limos.com...
has a 30 day written cancellation notice that we require from all operators if they would like to cancel out their account. This would mean that their final bill date would be on 7/4/2014 and that they would be live on the site until 8/4/2014. This operator's cancellation notice was not put into the system properly and as a result they were also charged on 8/4/2014, this charge was not valid. You can view the exact billing history under the billing summary and plan section in ground control.
AA Trans Express charged us back through their bank for both charges, the 7/4/2014 charge and the 8/4/2014 charge. The operator has already won the charge back case for the 7/4/2014 charge, and [redacted] is going to accept the charge back case for the 8/4/2014 charge as it was not valid.
In essence this operator would owe us $325 for the 7/4/2014 charge as it was a valid charge per the agreement. We have a cc authorization form for this operator that is signed and it's attached to the account in salesforce.
Initial Consumer Rebuttal /* (3000, 12, 2014/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
these people
they lied to me about their products
they committed a fraud on my american express
they generated a credit card authorization payment form with a fake signature as you will see in the attached file
they caused me health damage that I am dealing with now,
money damage
these people are not professional
they never responded to me when I tried to contact them
bad customer service
I need a full refund of my money + a compensation for the damage they caused me
Final Business Response /* (4000, 15, 2014/10/06) */
We have a credit card authorization form on file for this customer, and have provided it as proof of a valid charge. The customer claims that they have evidence that the form was forged. If they can provide that proof, we will investigate, as this is a very serious claim.
Regarding the request for a refund in the amount of $975, we are processing a credit in the amount of $325 only. In reviewing the case, we see there was an error in the account set up, and the customer did not in fact receive the service for which they paid. As a result, we are refunding the fees for the first month of service. This credit will be processed immediately, and they should be able to see the credit in their account in about 5 business days.
The remaining $650 is not being refunded as requested, because two of the three months billed (July, and August), were disputed through Discover Card, by the cardholder, and the charges were reversed by Discover card, therefore the customer was only billed a total of $325.
[redacted]
Senior Vice President, Operations
Final Consumer Response /* (4200, 17, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
thank you for the refund of the first month
I already furnished the form generated by you
and the form that I sent you
Yes you did charge my amex without having an authorization form for it
you already know that,
You should offer me a compensation for the damage, waist of time and stress that I had to deal with you.
So if you have an offer for compensation, you are welcome
regards
Initial Business Response /* (1000, 5, 2014/12/22) */
Mr. [redacted] was refunded $25.00 based on the actual charges from his initial ride (Ride [redacted] on 12/8/14), not his estimated charges. In the attached screen shot you can see the actual charge for the meet and greet (which was contested...
and refunded) was $25.00 and that charge has no fees or taxes associated with it.
The refund of $62.75 for his second ride (Ride [redacted] on 12/12/11) was processed on 12/19/14 (see attached screen shot).
Initial Business Response /* (1000, 5, 2014/12/02) */
Our affiliate operators set their own rates, we have no input into what they charge via our service nor over whether or not they offer a lower price for booking directly through them. If a consumer is concerned with pricing we will always...
encourage them to do their own independent research before booking. Customers booking through us are also paying for the service guarantees that we offer when booking through Limos.com, not just the basic service.
When Ms. [redacted] booked her reservation through Limos.com she agreed to Terms of Service which stated that upon cancellation her deposit was non refundable. Cancellation policies are set by the affiliate operators and the cancellation penalty has already been paid to the operator, it cannot be refunded. I would be glad to extend a credit towards a future ride booked via Limos.com in the amount of her deposit ($109.15).
Ms. [redacted] reservation [redacted] is currently cancelled and she will see no further charges to her card related to this ride.
Initial Business Response /* (1000, 5, 2015/02/04) */
This customer booked a tour of London, did not inform Limos.com or the servicing driver ahead of time that they would be going well outside London.
Ultimately they had the driver take them over 100 miles outside of London plus several...
stops in that area. Anytime a car service is taken this far it is considered outside the scope of normal use and is subject to fuel and/or distance charges at the rate set by the service provider. This is outlined in the terms of service which the booker agreed to at the time of booking.
The pricing details which were presented to this customer at the time of booking clearly state that they are allowed up to 80KM total on this base price. This trip ended with close to 500KM total, greatly exceeding the 80KM allowance.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not book a 'London Tour'. Why would anyone book a tour of London for 8am on a Sunday? Nothing is open!!! We were very clear with the person we spoke with that we wanted to see the England countryside. They did not ever mention a mileage charge for going outside the city. We would not have chosen to do this if we had know it would cost us nearly $2000!!! The only thing we received from limos.com was an email confirming our reservation which does not indicate 'London Tour' only on it. It was booked as a 'just drive hourly' with no designated stops. I don't understand why this company can't accept the possibility that they made a mistake or that they were just so anxious to book the deal that they told us whatever they thought we wanted to hear figuring they would just deal with us later! In addition, we told the company they booked us with as soon as we got in the car where we wanted to go and the driver waited until we were in Dover, England (about 90 miles out of London) to let us know this was an issue. We could have easily cancelled this before we left London as we had no desire to tour by car a city we had been touring for two days previously. When our driver told us to call limos.com (who had left us a message), we called them immediately. To this day, they have never (including that day) returned our phone call. They just left us at the mercy of the local limo company to be harassed by constant phone calls, threats to drop us off on the side of the road with our luggage in the middle of England if we didn't pay them an additional $700 for 150 miles!! Really? $700 for 150 miles!!! Seems a bit excessive in my opinion but yet that is right about what limos.com added to our bill. I would think there would be some kind of satisfaction guarantee in this type of business but clearly limos.com does not care that we were harassed or that we didn't get to the destination that has created such discord until dusk because the driver was repeatedly told to slow down by his boss. And because of all that, we had to RUN for our train. Initially I thought this company just made a mistake when they booked our reservation but by the way they are handling it, I now feel strongly that they lied to us. They knew what they were doing. I do not accept their response and we are not going to let go of this and 'just go away'.
Final Business Response /* (4000, 9, 2015/02/12) */
I reviewed the booking call for this ride. The passengers [redacted] not provide an itinerary for the ride at the time of booking, however I did hear a quick mention made by the female caller that they may want to go as far as a location about an hour outside of London during their ride. In my opinion, the booking agent should have caught that mention and specifically reminded the passengers ** review their full ride terms as soon as the ride was booked, rather than only reviewing the legal booking terms with them.
Due to this oversight I have refunded the passengers [redacted] all added time and distance charges from their ride. They should expect to see this credit back to their card within a few days.
They can contact me directly if they have any questions or further concerns.
[redacted]
Limos.com Customer Care
Initial Business Response /* (1000, 5, 2014/05/28) */
Dear Ms. [redacted],
On behalf of Limos.com I would like to apologize that the ride you requested was not able to be booked because of the high-demand of services on that date. We did issue a refund in full on the date you received the...
email included in your complaint.
$236.55 was refunded to the Visa ending in 8783 on file on 5/18. These funds should be available to you now. If you are still not seeing the funds in your account you should be in contact with your financial institution. Again, we apologize for the delay in receiving your funds but please be aware we issued your refund in full immediately after the ride request was not complete.
Thank You,
Initial Business Response /* (1000, 5, 2015/06/02) */
Ms. [redacted] was issued a full refund (and notified of such) for the added charges on 5/26/15 as the charges were found to be the result of a systems error.
Initial Business Response /* (1000, 5, 2014/10/16) */
We do not post reviews (positive or negative) if we cannot substantiate that the individual writing the review booked (or, at the least, ran a quote for) their service via our site. If we were not able to locate a booking or quote linked...
to the personal information provided on Mr. [redacted] review then it would not have been posted. Also, if there is inappropriate language or personal contact information in a review, it is not posted. Unfortunately we do not have the ability to locate a past review after is has been rejected so I cannot double check to see what was contained in a review that Mr. [redacted] may have submitted.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have an account with this company and they allowed their service providers to contact me directly and bypass the system they are referring too. If they allow this type of communication they have to accept the complications that arise from it. A shortfall in their system does not mean they do not need to accept the problems created by their business partners. Honestly this has been one of the least professional service related experiences I have ever had. From both Limos.com and the service provider partner they suggested. I would recommend they be removed from Revdex.com since they clearly do not represent the professionalism that logo implies.
Initial Business Response /* (1000, 5, 2014/02/03) */
Dear Ms. [redacted],
On behalf of Limos.com I'd like to apologize for the confusion regarding your reservation. We have issued a refund in full.If there's anything else we can do to assist you, feel free to reach out.
Thank...
You,
Limos.com
Final Consumer Response /* (2000, 7, 2014/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted from the get-go was a refund. My account, as of yesterday, reflected this refund. I appreciate the request fulfillment.
Thank you Revdex.com for assisting in this matter.
Initial Business Response /* (1000, 5, 2014/06/10) */
Hi [redacted]:
Your account has been cancelled as of the 1st of June. We had received a chargeback for $400 (for services already rendered) and per our terms of service we had attempted to recoup monies owed to us.
Your account is...
now fully cancelled.
Thanks,
[redacted]