Initial Business Response /* (1000, 11, 2014/10/28) */
Received response via email:
I have requested that the refund for this operator be processed ($750.00 back to him) and I am just waiting for confirmation that it was processed. I sent a follow up request for that confirmation...
today.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2014/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/12/24) */
We were not notified that the Operator could not service Ms. [redacted]'s ride until very near her pickup time. We did call all other operators in her area but were not able to locate an alternative provider at such short notice.
We...
experienced an internal error which caused the delay of part of Ms. [redacted]'s refund, however as of today she has been refunded all her funds (total $425.04) and I have requested a check be mailed to her in the amount of $787.24 to cover the cost of the last minute taxi's she had to hire to transport her party.
I have been in direct contact with Ms. [redacted] and I believe she will contact me if she has any further concerns.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO PARTIALLY ACCEPT HER RESPONSE; HOWEVER, I HAVE NOT RECEIVED REIMBURSEMENT FOR THE TWO TAXIS I HAD TO HIRE AT THE LAST MINUTE. THE COMPANY HAS REIMBURSED THE $425.04 WHICH WAS THE PRE-PAY FOR THE LIMO. THE COST OF THE TAXIS HAS NOT BEEN REIMBURSED. WHEN I RECEIVE THAT CHECK, I WILL BE COMPLETELY SATISFIED. TO DATE, THE COMPANY HAS BEEN RESPONSIVE BUT THE ISSUE IS NOT SETTLED UNTIL I RECEIVE THE CHECK. I WILL LET THE Revdex.com KNOW WHEN THAT CHECK ARRIVES. THANK YOU.
Final Business Response /* (4000, 10, 2015/01/05) */
Check XXXXX was mailed to Ms. [redacted] on 12/30/14. It was delayed slightly from when it was expected to be mailed due to the winter holidays, with several members of our staff out of the office at various times.
Final Consumer Response /* (2000, 12, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Limos.com has sent complete reimbursement for our expenses due to their limo not showing up. I am completely satisfied.
Initial Business Response /* (1000, 5, 2014/04/28) */
Dear Revdex.com,
Per our internal notes, [redacted] decided to partake in our upgraded marketing services program on May 20, 2013. On May 29, 2013, [redacted] decided to cancel the services.
On 12/11/2013 we refunded $550 ($90.03 of which was...
originally applied to their marketing services program) but was never taken out of the original balance in the account.
On 4/25/14 another month charge was refunded for $550. The client should see that credit shortly.
The last charge of $550 was valid as the client decided to upgrade their plan and then had buyer's remorse nine days into the new plan. In good faith, we have decided to refund this charge as well though. This final credit was put in today.
Thanks,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I don't accept it, because I have emails proving that I have never accepted to upgrade my account! I want my the full amount of $550 back. Again mr. [redacted] knows that I told them that I would not continue advertising with them if they were going to increase the monthly fee from $200 to $550, the amount was to much for me. I received the $550 deposited in my account on 04/29/14. I don't care if they want to keep the $90.03, but I want to receive the balance of $550 ASAP. They know they are at fault. Thank you!
Final Business Response /* (4000, 9, 2014/05/05) */
Dear Revdex.com,
I apologize for any confusion on this resolution. We processed the final $550 refund on 04/28 and it does take 3-5 business days for the refund to appear on their account.
Just to summarize, there have been a total of 3 refunds (1 in December and 2 in April), for $550 each, totaling $1650.
Thank you,
[redacted]
Final Consumer Response /* (2000, 11, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 9, 2014/10/27) */
Our finance team was able to confirm that the charge back was recovered and payment has been released to this operator.
Initial Consumer Rebuttal /* (3000, 11, 2014/11/02) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
We have received $4,568.60, according to my statement is not the full amount. We have asked them to send us a statement to see which rides they are paying and which are missing to reconcile my books, and we still have not received the statement. Again, Limos.com is very unresponsive and unprofessional. I need a statement, the amount is not complete.
Final Business Response /* (4000, 13, 2014/11/11) */
I emailed Mr. [redacted] a list of all rides included in his recent payment (to [redacted]@gmail.com) and I verified that I do not show any further rides outstanding for payment. I have asked Mr. [redacted] to let me know if he finds a discrepancy that needs to be addressed.
Initial Business Response /* (1000, 5, 2014/10/16) */
Mr. [redacted] was refunded all overages on 10/4/14 ($63.84 each for two rides, total refund $127.68), funds were returned to the card charged for each ride, respectively. He was notified of this action via email on the same day (10/4/14)....
He was not refunded the full difference on his rides because each ride incurred tolls during the trip. Tolls are always assessed at real cost after the ride has occured, if they are incurred. This information is disclosed via the Terms of Service at the time of booking.
Initial Business Response /* (1000, 5, 2014/04/21) */
Dear Mr. [redacted],
We are very sorry for the difficulty you encountered during your ride [redacted] For future use of our service please be aware that you can always call us collect from your cell phone or dial XXX-XXX-XXXX on any US...
based phone toll-free to connect with us without incurring charges.
Because of the difficulty you had with this reservation we have issued the requested refund in full. Please allow 3-5 business days for this to process. If there's anything else I can do to assist you, feel free to reach out.
Thank You,
Initial Consumer Rebuttal /* (2000, 8, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much appreciated.
Initial Business Response /* (1000, 11, 2014/10/28) */
Received response via email:
I have requested that the refund for this operator be processed ($750.00 back to him) and I am just waiting for confirmation that it was processed. I sent a follow up request for that confirmation...
today.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2014/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/12/24) */
We were not notified that the Operator could not service Ms. [redacted]'s ride until very near her pickup time. We did call all other operators in her area but were not able to locate an alternative provider at such short notice.
We...
experienced an internal error which caused the delay of part of Ms. [redacted]'s refund, however as of today she has been refunded all her funds (total $425.04) and I have requested a check be mailed to her in the amount of $787.24 to cover the cost of the last minute taxi's she had to hire to transport her party.
I have been in direct contact with Ms. [redacted] and I believe she will contact me if she has any further concerns.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO PARTIALLY ACCEPT HER RESPONSE; HOWEVER, I HAVE NOT RECEIVED REIMBURSEMENT FOR THE TWO TAXIS I HAD TO HIRE AT THE LAST MINUTE. THE COMPANY HAS REIMBURSED THE $425.04 WHICH WAS THE PRE-PAY FOR THE LIMO. THE COST OF THE TAXIS HAS NOT BEEN REIMBURSED. WHEN I RECEIVE THAT CHECK, I WILL BE COMPLETELY SATISFIED. TO DATE, THE COMPANY HAS BEEN RESPONSIVE BUT THE ISSUE IS NOT SETTLED UNTIL I RECEIVE THE CHECK. I WILL LET THE Revdex.com KNOW WHEN THAT CHECK ARRIVES. THANK YOU.
Final Business Response /* (4000, 10, 2015/01/05) */
Check XXXXX was mailed to Ms. [redacted] on 12/30/14. It was delayed slightly from when it was expected to be mailed due to the winter holidays, with several members of our staff out of the office at various times.
Final Consumer Response /* (2000, 12, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Limos.com has sent complete reimbursement for our expenses due to their limo not showing up. I am completely satisfied.
Initial Business Response /* (1000, 5, 2014/04/28) */
Dear Revdex.com,
Per our internal notes, [redacted] decided to partake in our upgraded marketing services program on May 20, 2013. On May 29, 2013, [redacted] decided to cancel the services.
On 12/11/2013 we refunded $550 ($90.03 of which was...
originally applied to their marketing services program) but was never taken out of the original balance in the account.
On 4/25/14 another month charge was refunded for $550. The client should see that credit shortly.
The last charge of $550 was valid as the client decided to upgrade their plan and then had buyer's remorse nine days into the new plan. In good faith, we have decided to refund this charge as well though. This final credit was put in today.
Thanks,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I don't accept it, because I have emails proving that I have never accepted to upgrade my account! I want my the full amount of $550 back. Again mr. [redacted] knows that I told them that I would not continue advertising with them if they were going to increase the monthly fee from $200 to $550, the amount was to much for me. I received the $550 deposited in my account on 04/29/14. I don't care if they want to keep the $90.03, but I want to receive the balance of $550 ASAP. They know they are at fault. Thank you!
Final Business Response /* (4000, 9, 2014/05/05) */
Dear Revdex.com,
I apologize for any confusion on this resolution. We processed the final $550 refund on 04/28 and it does take 3-5 business days for the refund to appear on their account.
Just to summarize, there have been a total of 3 refunds (1 in December and 2 in April), for $550 each, totaling $1650.
Thank you,
[redacted]
Final Consumer Response /* (2000, 11, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 9, 2014/10/27) */
Our finance team was able to confirm that the charge back was recovered and payment has been released to this operator.
Initial Consumer Rebuttal /* (3000, 11, 2014/11/02) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
We have received $4,568.60, according to my statement is not the full amount. We have asked them to send us a statement to see which rides they are paying and which are missing to reconcile my books, and we still have not received the statement. Again, Limos.com is very unresponsive and unprofessional. I need a statement, the amount is not complete.
Final Business Response /* (4000, 13, 2014/11/11) */
I emailed Mr. [redacted] a list of all rides included in his recent payment (to [redacted]@gmail.com) and I verified that I do not show any further rides outstanding for payment. I have asked Mr. [redacted] to let me know if he finds a discrepancy that needs to be addressed.
Initial Business Response /* (1000, 5, 2014/10/16) */
Mr. [redacted] was refunded all overages on 10/4/14 ($63.84 each for two rides, total refund $127.68), funds were returned to the card charged for each ride, respectively. He was notified of this action via email on the same day (10/4/14)....
He was not refunded the full difference on his rides because each ride incurred tolls during the trip. Tolls are always assessed at real cost after the ride has occured, if they are incurred. This information is disclosed via the Terms of Service at the time of booking.
Initial Business Response /* (1000, 5, 2014/04/21) */
Dear Mr. [redacted],
We are very sorry for the difficulty you encountered during your ride [redacted] For future use of our service please be aware that you can always call us collect from your cell phone or dial XXX-XXX-XXXX on any US...
based phone toll-free to connect with us without incurring charges.
Because of the difficulty you had with this reservation we have issued the requested refund in full. Please allow 3-5 business days for this to process. If there's anything else I can do to assist you, feel free to reach out.
Thank You,
Initial Consumer Rebuttal /* (2000, 8, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much appreciated.