Lincoln Dental Family Center

Dear Ms***, Thank you for contacting us regarding your concern Although it’s distressing to read, we appreciate you providing us an opportunity to review and respond to your concernFirst, please accept my sincere apologies as I was disappointed to learn that since your last visit with us in November of the services rendered recently on Saturday, April 22, did not meet your expectations Unfortunately, an inspection for noise concerns can be somewhat challenging to diagnose on Saturdays, as our staffing for Certified Master Techs are limited and generally these services are completed Monday through Friday by appointment This should have been conveyed to you by our Service Call Center Rep We will be happy to schedule you an appointment Monday-Friday, 8am-3pm to further evaluate the noise condition on your vehicle In reference to a loaner vehicle it is dependent upon certain circumstances Toyota warranty will allow a loaner vehicle, however, on non-drivability/non-safety issues they may decline Our dealer does have an on-site Rental Center for our customer’s convenience Exceeding our customer expectations is a tradition at Fred Haas Toyota Country that dates back over years, so I regret that we were unable to meet your expectations or ours We encourage our service personnel to maintain a professional level of performance at all times, and we were sorry to learn our Rep, did not meet with your satisfaction on the quality of the customer service provided We believe our customer’s comments make a difference in improving our processes Please know, we will meet with our service rep to discuss ways we may improve our processes to enhance our customers service experience in the futureFred Haas Toyota Country appreciates your business as we know you have many [redacted] Thank you again for your valuable feedback and I do hope you will afford us the opportunity to welcome you back to Fred Haas Toyota Country Kind regards, Donna V**Customer Relations Manager us why here

Sir, again .I apologize, I cannot give you any more information that what you've already ascertained for services rendered back in February at 39,milesThe repair order indicated you came in for a tire rotation; we inspected all tires and recommended you replace all Tires due to tire tread wear @ 3/32nds and an alignment, you declined You claim we did not rotate the tires on the driver’s side as you said you marked your tires previous to serviceYou have also stated you gained an agreement from a dealer repNow you're inquiringdid we complete the passenger side tire rotation? You have made reference to some markings are gone on the right side? The repair order says [redacted] Tire RotationPlease advise how we may move forward at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12513271, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, There was a question in my complaint It was not addressed I would have preferred an answer to it I brought my car in on that date (2/17) for the 40,mile service This was not a free service I paid [redacted] $to extend the warranty on my car beyond the warranty period in January The tire rotation comes with the service The tire rotation was not performed Once again, I marked those tires before arriving there And why is it that I don't get the courtesy of knowing who is responding to my complaint?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Dear Sir/Ma'am, I appreciate your willingness to fulfill the responsibility of sending a check on your overcharge mistake via mail however, I am not happy in receiving a "paper check" when I did not cut a "paper check" to fulfill my end of obligation for payment of your service departments work but I will accept it considering this is the only option availableMy reasons for continuing this mediation through Revdex.com is that this was not the first time I've had this vehicle in for the [redacted] warningsI originally leased this vehicle on the 7th of March less than days ago and I had brought it back immediately after due to two warning notices appearing days after signing the lease agreementI never had a chance to use the vehicle except to drive it from Fred Haas Toyota Country to my house nearby in [redacted] less than miles away before the warning notices popped upIncidentally, there was never anything covering the [redacted] vents or even remotely placed in the back area of this vehicle at all during this timeThe trunk cover that was supposedly covering the vent was not placed inside this vehicle until days before bringing it in for service on the 3rd of April, Furthermore, I prefer not to continue dealing with [redacted] or his service department due to the numerous and countless issues I've been through in the last days of problems I've encountered at this specific locationWe have two new Toyota's with the other being a [redacted] and never had many issues with a [redacted] dealership since our first [redacted] back in which was with us for years before leasing my wife's [redacted] in December of 2016.I have until Friday to decide if I want to keep the vehicle or not however, if it falls under the [redacted] I am making a notice and statement in this counter-complaint at this timeIf it's under " [redacted] The relief available to used motor vehicle buyers is limited to repairs only, if the vehicle is still under the original factory warranty, at the time the defect is found" I am asking for those repairs now and with no cost to myselfTo conclude, I do not wish to speak with [redacted] again and I was not comfortable with his attitude towards myself or my wife, he was very overbearing and I felt he was invading my personal space when interacting with myself and my wifeSincerest regards, [redacted]

Thank you for contacting Fred Haas Toyota Country regarding your Toyota Tacoma A/C concernsAlthough it's distressing to read I appreciate you providing us with an opportunity to review and respond to your concernWe are currently working with the customer on a resolution

Dear Sirs, Thank you for contacting Fred Haas Toyota Country regarding your concern Although it's distressing to hear of your concern, I appreciate your willingness to provide us the opportunity to review and respond [redacted] Transmission concern was expressed to the Customer Relations Manager at Fred Haas Toyota Country on Monday, July 6th Due to the extent of the failure and finding [redacted] did not purchase an extended warranty at the time of purchase, I suggested we call the manufacturer to determine if any outstanding Bulletins or Special Service Campaigns exists I phoned and inquired of known or current Transmission failure Bulletins or Campaigns and gave the GM Rep [redacted] ***s vehicle vin# and the symptoms he had described (failure of certain gears/not able to reverse etc)The Rep noted there is a campaign and proceeded to give a failure code #*** The Rep advised [redacted] to give the code info to the Service DeptRep at the [redacted] of choice I documented the info for [redacted] and he said he will arrange for the vehicle to be towed to the nearest [redacted] Dealer, [redacted] It was our understanding [redacted] ***’s transmission was repaired to his satisfaction

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sir, Thank you for contacting Fred Haas Toyota Country regarding your concernAlthough it’s distressing to read, I appreciate your willingness to provide us the opportunity to review and respondFirst, please accept my sincere apologies for your recent experience at Fred Haas Toyota
Country. While I was pleased to see you selected Fred Haas Toyota Country to purchase your Toyota 4-Runner, I was disappointed to read of the issues with Registration / License Plates you encountered Regretfully, the dealers Receptionist in error dispensed another customer with the same first and last name as yours to F&I Please accept our apologies for any inconveniences this error may have caused. Once the Title Clerk was alerted she immediately cancelled / corrected and will expedite and issue the correct Registration / License Plates as soon as possibleFred Haas Toyota Country values you as a customer, and we appreciate this opportunity to review and resolve your concern. Sincerely, Customer Relations Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me but I would like to keep this complaint open until my truck is returned to me with the AC fixed. In the event that they can not fix the AC on this attempt (which is the 6th or 7th attempt), I would like the dealership to work on an exchange for another vehicle or a other options. I believe at this point this issue falls within the stipulations of the lemon law. Please advise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I strongly believe that when an item is brought in for service, the customer should receive it back in the same condition or better than before In this case, my car was returned in worse condition and no one said a thing If I took dry cleaning into the cleaners, it would not be acceptable for them to return my clothes with stains and holes The dealership is claiming due to my car being older, it is okay for them to ruin the paint I do not understand how this is an acceptable or reputable way of doing business If there was a problem with my paint, they should have stopped the process immediately and I should have been notified Instead, the technician proceeded to remove sealant and primer on the entire car, this is what I do not understand And after nine years of doing business with the company, this is how they treat their customers And offering a good deal on a trade in is not an act of good faith It's an act of making money due to their mistake, but trying to turn the situation around to look like it was my fault This is about being a shady business and not taking responsibility for destroying someones property The dealership offered to replace tinting at their cost, but turns out "their cost" is higher than other vendors in the area That's why I declined the offer, and taking my business elsewhere I have attached pictures of the property damage caused by the dealerships detailing department
Regards,*** ***

Dear Sir, Thank you for contacting Fred Haas Toyota Country regarding your *** *** *** noise concernAlthough it’s distressing to read of your concern we appreciate you providing us an opportunity to review and respond to your concern First, please accept my sincere apologies for any inconveniences c**sed. While I am pleased you chose Fred Haas Toyota Country to purchase your new vehicle, we regret to hear of your dissatisfaction with the noise you hear while on an idle mode in your *** *** ***. Our Services Department reviewed your situation on three separate occasions Monday, October 16, 2017, Friday, October 20, and our parent company Fred Haas Toyota World evaluated the noise concern on Monday, November 6, Your vehicle was thoroughly inspected and tested for an abnoise condition you described. It was determined that no abnoise could be duplicated, your vehicle was within all proper specifications and all components are functioning properlyAs your *** *** meets Toyota’s manufacturer’s specifications, there are no repairs or action to be taken at this timeFred Haas Toyota Country values you as a customer, and we appreciate this opportunity to further review your request Kind regards, Donna V** Customer Relations Manager

Please
ignore the previous message sent Updated information was obtained The dealer and Toyota are working for a resolution to the customers A/C concernsAt this time several A/C components are being replacedSome of these parts are on Back order and pending shipment We currently do not have an estimated time of completion due to the parts availability and shipment

Mrs***, Due to the scheduling error and in the matter of customer satisfaction we will approve a vehicle for you to use while we inspect your noise concernAn apptis necessary Mon-Fri 8am-3pmPlease provide me with a date/time it will be convenient for you or Mr*** Kind regards, Donna V**

Sir, On Monday, April 3rd the service diagnostic cost given by *** was to determine the cause of the *** *** Maintenance illumination*** states you refused to pay for the diagnostic and the service was never completed. I’ll be happy to schedule you an appointment with another Assistant Service Manager if you’d like, however, there will be a charge for the service. The vehicle does not meet the *** *** due to the *** is used as a *** *** ***

[A def**lt letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bure**:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
I understand the Revdex.com sent the information to the wrong companyThe dealership I went to is the one in *** ** on IH I still would like for them to be contactedThank you

Sir, This matter was evaluated directly after your your complimentary oil/filter change, tire rotation and multi-point inspection service was performed early October. The Dealer inspected your 2015 Toyota Sienna and found the source of impact. The Dealer is not responsible for rock chip...

damage found on your windshield; as this is due to a road hazard.  If you have a Windshield Protection Warranty we will be glad to assist in filing a claim for you.  A cracked or damaged Windshield beyond repair is also covered by most Auto Insurances (Comprehensive).  The customer is required to pay a deductible and as with most insurances this incident should not affect increase your rate. The cost to replace a windshield with a factory part is $1,071.84.  The cost to replace the windshield with an (aftermarket) is $350.00. Both options require an appointment and you may plan on 1.5-2 hours to replace and customers must refrain approx. 48 hours before taking it to an automated car wash.Fred Haas Toyota Country values you as a customer, and we appreciate this opportunity to review your request.Kind regards, Donna [redacted]Customer Relations Manager

Thank you for contacting Fred Haas Toyota Country regarding your recent visit. Although, it’s distressing to read I appreciate your willingness to provide us an opportunity to review your concern. The Shop Charge (environmental fees, supplies such as nuts, gaskets, bolts, solvents, cleaners,...

topping off fluids for multi-point inspections etc.) for $2.01 is disclosed and located on your repair order #[redacted] and on your previous services rendered on RO# [redacted] in March 2016 for $1.32. We believe this is a reasonable charge for shop charge and is common practice for Automobile Dealers throughout the Houston area.  In an effort to remain competitive with other reputable dealers in our industry we will continue to assess Shop Charge fees.   We value you as a customer, and we appreciate this opportunity to review and respond to your concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12513271, and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Ms. [redacted],At least now I know who I'm communicating with.  Again, you chose to ignore my question to Fred Haas Toyota.  Were the passenger side wheels rotated and I also wanted to know what degree of certainty you would have attached to your answer, had the answer been "yes".

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Sir/Ma'am, I appreciate your willingness to fulfill the responsibility of sending a check on your overcharge mistake via mail however, I am not happy in receiving a "paper check" when I did not cut a "paper check" to fulfill my end of obligation for payment of your service departments work but I will accept it considering this is the only option available. My reasons for continuing this mediation through Revdex.com is that this was not the first time I've had this vehicle in for the [redacted] warnings. I originally leased this vehicle on the 7th of March less than 30 days ago and I had brought it back immediately after due to two warning notices appearing days after signing the lease agreement. I never had a chance to use the vehicle except to drive it from Fred Haas Toyota Country to my house nearby in [redacted] less than 20 miles away before the warning notices popped up. Incidentally, there was never anything covering the [redacted] vents or even remotely placed in the back area of this vehicle at all during this time. The trunk cover that was supposedly covering the vent was not placed inside this vehicle until days before bringing it in for service on the 3rd of April, 2017. Furthermore, I prefer not to continue dealing with [redacted] or his service department due to the numerous and countless issues I've been through in the last 27 days of problems I've encountered at this specific location. We have two new Toyota's with the other being a [redacted] and never had many issues with a [redacted] dealership since our first [redacted] back in 2010 which was with us for 6 years before leasing my wife's [redacted] in December of 2016.I have until Friday to decide if I want to keep the vehicle or not however, if it falls under the [redacted] I am making a notice and statement in this counter-complaint at this time. If it's under "* The relief available to used motor vehicle buyers is limited to repairs only, if the vehicle is still under the original factory warranty, at the time the defect is found" I am asking for those repairs now and with no cost to myself. To conclude, I do not wish to speak with [redacted] again and I was not comfortable with his attitude towards myself or my wife, he was very overbearing and I felt he was invading my personal space when interacting with myself and my wife. Sincerest regards,[redacted]

To Whom It May Concern: I spoke with [redacted] and explained that I could not find a deal in our system under his name for a [redacted]. [redacted] then explained that he purchased at Fred Haas Toyota Country. I explained to customer that, although we have the same owner and Country is our...

sister store, we cannot look up the deals and business that they handle over there. I explained to customer that I would notify that in Revdex.com Case. Customer thanked me. Joseph S[redacted]Customer Relations Manager