Lincoln Dental Family Center

As a matter of policy, the customer accepted the dealer’s $129.95
gesture of goodwill reimbursement for said detail services.  The dealer declines any further action toward customer
claims.

Thank you for contacting Customer Relations at Fred Haas Toyota Country regarding your concern.  Although it’s distressing to read of your concern, I appreciate your willingness to provide us with an opportunity to review and respond to your concern. It is our goal to meet or exceed our...

customers’ expectations and we apologize if on this occasion we were unable to meet your needs.  In this case, it appears a trade is involved and the Trade is worth less than what’s owed (upside down), therefore, the negative equity has to be absorbed by adding to the cost of the vehicle of interest.  It is my understanding when speaking to the sales and finance reps; they’re trying hard to match a vehicle to your needs.  Thus far your 1st vehicle choice, a pre-owned 2008 Toyota Sequoia was too high in miles.  2nd vehicle of interest, a Honda Pilot met your mileage requirements, however, not your budget.  I do believe with more effort we will be able to match a vehicle that best suits your mileage and budget needs.  If you would afford us with another opportunity to serve you I have spoken to your salesperson, Michael and finance, Tim reps and they are willing to work hard for you to meet your automotive needs.    Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The reasons being:1- They didn't "find" the cause of crack as they claim, they assumed it. Unless they can show the device that find that a rock not negligence is the cause.As a matter of fact, their method of determination was before even seeing the vehicle, as that was stated by the service person on the phone prior to us going to them the second day. In addition, it was said once we showed up. There was no process to identify what the crack was from except their assumption.2- From our findings that there was no crack when giving them our car, and taking it back with a crack, it was negligence from their service crew as they neglected the actual service and did a poor job on it.3- This is a total cover-up that their service personal accidently hit my windshield with one of their tools or something else inside the shop as we can confirm that we didn't get hit by any rock while driving. The crack was observed right after driving off from the service but couldn't drive back right away due to children pick appointments from school, thinking that we are dealing with an honest car service. Unless the business has proof on the scientific device method and time of checking the crack. After writing this review, I actually checked another review sites, the normal reputation of this place online is not even two stars, it was our misjudgment to go there from the first place before checking the reviews.Expected reply from them after they had already replied the same reply to the Toyota customer service. Unfortunate to find this kind of business.  
Regards,

Dear sir, Windshields Cracks are one of the top insurance claims and surprisingly, it doesn't take much to damage a windshield. All it takes is a rock impact the size of the dot of a pen or pencil tip makes on a piece of paper to cause a little nick then becoming a six inch crack a mere few hours or even several days later. Fred Haas Toyota Country is not responsible for the windshield damage. The windshield was inspected when Mrs. [redacted] brought it in to be inspected and it was determined windshield damage caused by road debris. It is certainly your prerogative to seek another opinion if you are not satisfied with our assessment.Kind regards, D. [redacted]Customer Relations Manager

Thank you for contacting Fred Haas Toyota Country regarding your recent Sales experience. Although it’s distressing to read I appreciate your willingness to provide us the opportunity to review and respond to your requests. First, please accept our sincere apologies for your recent Sales...

experience.  While I was pleased you chose Fred Haas Toyota to purchase your new/pre-owned Toyota, I was disappointed to read of the issues you encountered, and especially the cost error made by our Internet Sales Rep. We encourage each sales representative to maintain a professional level of performance at all times.  It is company policy for us to collect a valid [redacted] Driver’s License prior to any test drive; the Salesperson just missed returning it immediately.   Should customers contemplate a Trade; one of the first steps is to have the vehicle evaluated. The Salesperson must provide a master key to a Sales Manager.  The Salesperson was simply doing what was easiest and that was providing a Manager with a single key. His mistake, however, was like your Driver’s License; it should have been returned to you immediately. All Fred Haas Toyota Country personnel  that are selected must meet a stringent hiring process which includes 1-2 Interviews, references checks,  the applicant must also pass and go through an Employee Screening Company for background checks, drug testing etc. Please know we take matters of this nature seriously.  We have met with the Sales Rep and his Manager to discuss Internet Sales quote procedures and processes to avoid this from occurring in the future.   Fred Haas Toyota Country declines your request to sell you the 2017 [redacted] for $23,294 and declines your request to claim responsibility to re-key your home. Thank you for the opportunity to review and respond to your requests.

Mr. [redacted], as stated in my previous communication our Service Rep inspected your tires, and it was documented all tires measured 3/32nds and needed immediate replacement due to Tire damage / abnormal wear as noted on the multipoint inspection.   I apologize for any confusion or inconveniences this matter may have caused you, however, the inspection happened almost a year ago.  The dealer cannot provide you with anything more other than an additional copy of the repair order given to you February 17, 2017.  In the matter of customer satisfaction we may consider reimbursement of the [redacted] fee of $15.00 claim accessed at the time of your service. Please advise. Kind regards, Donna [redacted]Customer Relations Manager

Thank you for contacting Fred Haas Toyota Country regarding your paint  and tint wear on your 2006 Toyota Corolla.  As previously discussed in detail and further communicated on Wednesday, October 28th, Friday, October 30th,  Monday, November 2nd,  Wednesday, November 4th, and...

Monday,  November 9th. Please find the following list  of concerns reported by customer. Dealer discussed each of the following concerns along with a remedy, if applicable:
 1. Roof paint
flaking/peeling on Roof/Trunk Lid/Side Rear Panels:   Toyota offers 3 years/36,000 mile warranty. The
Dealer assumes no responsibility for Paint Oxidation, Acid Rain, Fading, Sun UV
and any chemical build-up or environmental elements contributing to the break
down and cause of peeling paint after 9 years 11+ months or 130,673+ miles.
2. Rear Windshield Tint:  Toyota offers 3 years/36,000 mile
warranty.  The window tint life span varies
5-7 years depending on tint mfr.  The
Dealer assumes no responsibility for rear Windshield Tint wear.  Dealer tint film product is used in high
volumes for all new/pre-owned vehicles in their inventory without incident.
3. Moisture inside cabin/mildew smell:  Vehicle delivered before interior completely
dry causing moisture and  an unpleasant odor.  Dealer inspected/treated vehicle and moisture dissipated after allowing time to completely dry.
4. Emergency Brake vinyl cover/Steering Wheel Wear: Dealer
inspected and found the brake stick and steering wheel showing normal wear and tear
on vinyl material.
5. Shift Knob is sticky:  Dealer remove luster enhancer/cleaning
product off  the shift knob.
6. Trunk cargo cover/Passenger front carpet area:  Sticky substance on felt cargo cover &
front passenger carpet.  Re-clean by
using pressure washer on front passenger carpet and release soapy residue on rear
trunk cargo carpet.In the matter of customer satisfaction the  dealer offered complimentary loaner rentals while the vehicle was returned, evaluated and remedied, customer accepted. A total of $129.95 for the costs of the detail was reimbursed and customer accepted. As conveyed to customer when meeting with customers early November; dealer assumes no responsibility for body paint nor rear window tint wear.  Dealer declines to reimburse $1014.31 for body paint and $120.00 for tint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12513271, and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
There was a question in my complaint.  It was not addressed.  I would have preferred an answer to it.  I brought my car in on that date (2/17) for the 40,000 mile service.  This was not a free service.  I paid [redacted] $500.00 to extend the warranty on my car beyond the warranty period in January 2014.  The tire rotation comes with the service.  The tire rotation was not performed.  Once again, I marked those tires before arriving there.  And why is it that I don't get the courtesy of knowing who is responding to my complaint?

Dear Sir, Thank you for contacting Fred Haas Toyota Country regarding your recent Service visit.  Although it’s distressing to read, I appreciate you providing us an opportunity to review and respond to your concerns. First please accept our sincere apologies for any inconvenience this matter...

may have caused.  I met with your Assistant Service Manager, [redacted] to discuss your concern associated with costs on the repairs performed and he duly noted the discrepancy.  We will immediately reimburse you for the Oil/Filter Change and the Tire Rotation maintenance.  The total reimbursement of $60.85 will be mailed to you at the address we have on file. Please allow 2 processing days and 5-7 days to mail.  [redacted] discussed the matter with you regarding the warning light illuminated [redacted]  [redacted] stated he could go ahead and have a Tech to perform a diagnostic and clear the code at a cost, however, to avoid any unnecessary expenses the Tech had found something in your vehicle (a cover) obstructing the vents and that may cause the warning light to illuminate. He gained your approval prior to delivering your vehicle.  If you are continuing to experience the warning light we’ll be happy to evaluate further. Fred Haas Toyota Country thanks you for giving us an opportunity to review and respond to your concern.

Thank you for contacting Fred Haas Toyota Country, although it’s distressing to read of your concern I appreciate your willingness to provide us an opportunity to review and respond to your concern. First, please accept our apologies for any inconveniences caused. While I was pleased you have been...

servicing your vehicle with us since December of 2014, I was disappointed to learn of your concern on Friday, February 17, 2017.  At 39,965 miles you brought in your vehicle specifically for a tire rotation and our Technician inspected the tires and reported to our Tire Specialist who conveyed to you that he recommends new tires along with an alignment as all tires measured 3/32nds tread depth.  Due to the wear and the recommendation to replace the tires I cannot confirm 9 months ago, which tires were worn more than the others to successfully complete a tire rotation. Please know upon reviewing your service history your 2014 Toyota Avalon came equipped with High Performance Tires with 18” Alloys P225/45R18. These tires look great and perform very nicely; however, you can expect High Performance Tires to last 25,000 to 30,000 miles as this is common.  You may choose to discuss with our Tire Specialist the possibilities or options for higher-scoring tires whose tread wear may possibly exceed 30,000 miles.  Fred Haas Toyota Country values you as a customer, and we appreciate this opportunity to review and respond to your concern.

Dear Ms. [redacted], Thank you for contacting us regarding your concern.  Although it’s distressing to read, we appreciate you providing us an opportunity to review and respond to your concern. First, please accept my sincere apologies as I was disappointed to learn that since your last visit with us...

in November of 2007 the services rendered recently on Saturday, April 22, 2017 did not meet your expectations.   Unfortunately, an inspection for noise concerns can be somewhat challenging to diagnose on Saturdays, as our staffing for Certified Master Techs are limited and  generally  these services are completed  Monday through Friday by appointment.  This should have been conveyed to you by our Service Call Center Rep.  We will be happy to schedule you an appointment Monday-Friday, 8am-3pm to further evaluate the noise condition on your vehicle.  In reference to a loaner vehicle it is dependent upon certain circumstances.  Toyota warranty will allow a loaner vehicle, however, on non-drivability/non-safety issues they may decline.  Our dealer does have an on-site Rental Center for our customer’s convenience.   Exceeding our customer expectations is a tradition at Fred Haas Toyota Country that dates back over 40 years, so I regret that we were unable to meet your expectations or ours.   We encourage our service personnel to maintain a professional level of performance at all times, and we were sorry to learn our Rep, did not meet with your satisfaction on the quality of the customer service provided.  We believe our customer’s comments make a difference in improving our processes.  Please know, we will meet with our service rep to discuss ways we may improve our processes to enhance our customers service experience in the future. Fred Haas Toyota Country appreciates your business as we know you have many [redacted] Thank you again for your valuable feedback and I do hope you will afford us the opportunity to welcome you back to Fred Haas Toyota Country.  Kind regards, Donna V**Customer Relations Manager     us why here...

Dear Sir, Thank you for contacting Fred Haas Toyota Country regarding your sales experience.  Although it’s distressing to learn, I appreciate your willingness to provide us an opportunity to review and respond. I was able to pull your file to gain an understanding of your purchase of your...

2017 Toyota Camry XLE on Wednesday, November 9, 2016.  The Motor Vehicle Buyer’s Order, agreement to purchase, disclosure bears your signature as per agreement. These documents stipulate the customer knows and understands said contracts and is satisfied.  According to the documents you have received all eligible  incentives #1) Toyota Rebate #2) [redacted] Discount were given.  The [redacted] savings noted as $4,446 off MSRP + a $2500 from Toyota Rebate.  We feel that the above incentives are an excellent price on an excellent product. We value your business and thank you again for allowing us to review your concern.   Sincerely, Donna [redacted] Customer Relations Manager

Thank you for contacting Fred Haas Toyota Country regarding your 2015 Toyota Tacoma A/C concerns. Although it's distressing to read I appreciate you providing us with an opportunity to review and respond to your concern. We are currently working with the customer on a resolution.

Dear Sirs,
Thank you for contacting Fred Haas Toyota Country regarding your concern.  Although it's distressing to hear of your concern, I appreciate your willingness to provide us the opportunity to review and respond. 
[redacted] Transmission concern was...

expressed to the Customer Relations Manager at Fred Haas Toyota Country on Monday, July 6th..  Due to the extent of the failure and finding [redacted] did not purchase an extended warranty at the time of purchase,   I suggested we call the manufacturer to determine if any outstanding Bulletins or Special Service Campaigns exists.  I phoned and inquired of known or current Transmission failure Bulletins or Campaigns and gave the GM Rep [redacted]s vehicle vin# and the symptoms he had described (failure of certain gears/not able to reverse etc). The Rep noted there is a campaign and proceeded to give a failure code #[redacted].  The Rep advised [redacted] to give the code info to the Service Dept. Rep at the [redacted] of choice.  I documented the info for [redacted] and he said he will arrange for the vehicle to be towed to the nearest [redacted] Dealer,   [redacted]. 
It was our understanding [redacted]’s transmission was repaired to his satisfaction.

Sir, again….I apologize, I cannot give you any more information that what you've already ascertained for services rendered back in February 2017 at 39,965 miles. The repair order indicated you came in for a tire rotation; we inspected all 4 tires and recommended you replace all 4 Tires due to tire tread wear @ 3/32nds and an alignment, you declined.  You claim we did not rotate the tires on the driver’s side… as you said you marked your tires previous to service. You have also stated you gained an agreement from a dealer rep. Now you're inquiring..... did we complete the passenger side tire rotation? You have made reference to some markings are gone on the right side? The repair order says [redacted] Tire Rotation. Please advise how we may move forward at this time.