Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe amount was corrected and payment is arranged to be sent
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The information/statements PRG is providing is falsified and not accurateOnce again please provide me with legal legible valid authentic data from your company that shows my obligations to your companyI will not take your word as proof but factual documentationAll responses PRG going forward will be presented to my attorney
Regards,
*** **
The consumer was made aware of their situation on three different conversations. We consider this matter resolved because the consumer signed the contract and is liable for the debt and we suggest for the consumer to have his daughter call us because until the balance is paid it will stay on his credit report as a valid debt.*** *** *** *** ***
I have thoroughly researched/reviewed Miss *** *** file with the application, lease and move out documentsAlso verified with the Reserve Apartments to make sure that they didn't miss sending the paperwork/orders to PRGThey do not have any notes or paperwork pertaining to the orders or a
notation that they remitted a check back to her for upon move outMiss *** needs to provide a copy of the orders or obtain a copy of those orders through the military personnel files departmentUpon her request I will email her copies of the docs that we have for her reviewShe can call *** *** at *** or myself *** *** ** *** and we would be more than happy to further assist herThanks, *** ***
It examining the debt that was placed in our office, it appears that MsJackson owes money for an apartment lease contract that was not fulfilled. There are various charges for unpaid rent and damages. Our offices are willing to try and resolve the debt and/or explain the charges.
We may possibly be able to offer a discount. We will mail out validation of the debt and marked the account "disputed" as per FCRA regulations on credit reporting
We have thoroughly researched our records and find no account listed under the name *** ***. We also checked with the credit bureau to see if there was a trade line being reported as a collection item under *** *** at the address provided and found that our company was not reporting
any debt due. With no account on our system there is nothing to validate. *** *** can contact me directly---*** *** * *** to provide her social security # or an account # to see if we can locate the account. Also, there are at least other companies with very similar names to ours. For example, there is a Phoenix Recovery Group, Incthat is headquartered out of Georgia and we often get confused with them because our company name is easy to find on the internet but we have no affiliation with these other similarly named companies
This account was placed with PRG on 12/1/& debtor spoke to several of our agents on 11/23/as she said she was trying to get a place & was given a previous offerOn 1/23/she promised to pay on the 30thShe also again spoke to an agent on 2/18/where she promised to pay
this debtThen on 3/22/individual said she wasn't going to pay anythingWe have emailed all her signed lease for her reviewThis is a valid debt placed through our client *** *** ***We can be reached at ###-###-#### to assist her with a payment plan
Please provide copies of the notices to *** as we are handling the collection account for our clientThese notices that the individual has will be presented to our clientFurther communications needs to come to *** so that we can assist to bring closure to this matter
We have reviewed the above complaint involving *** *** Our company has decided not to hold her responsible for the debt due to our determination of ID fraud. We have cleared her of any debt liability and removed the item from her credit report
I have thoroughly investigated this customer service call for quality assurance by reviewing our agent notes and I listened to all the recorded messages made by our agent and incoming messages from Miss ***I found no yelling by our agent as Miss *** claimsMiss *** was patient
in the beginning of the call, listened to our agent as she read the other charges due besides the judgement that the court appointed to her as owed rentThe 2nd phone call that my agent made to Miss *** was one sided as Miss *** was angry that our agent had reached her again to offer a payment solutionMiss *** used profanity words to our agent and asked to speak to a supervisor however did not let the supervisor speak and hung up before we could propose a payment planSince Miss *** confirmed that she only owed the judgement amount that the court appointed as she said it was for 559.00, I called our client and received a last statement of deposit formThe final amount is for $1,I can assist Miss *** with a proposal on a payment plan that can work for herPlease call *** *** at *** or *** *** at ***
Complaint: ***
I am rejecting this response because:Mr*** did have a good contact number for me, but he chose to continue to call me at work, also after I filed the complaint I received another call from the company and a message was left, but there was only silence on the other endI was considering filing a complaint with the police department because I felt as if I was being stalked.
Regards,
*** ** ** ***
After reviewing your paperwork, it is clear that you gave a day notice instead of a day notice which is required under paragraph #therefore you are responsible for the rent for January + late charges
You also have past due utility bills in the amount of $and
throughout time interest as accrued
Your last statement of deposit has been emailed to you at ***Please contact PRG at ###-###-####, refer to account #*** as soon as possible so we can set up payment arrangements
The apt manager must have given Miss *** a concrete document that she was released from the signed lease contractShe needs to provide this document in order to be released from the lease contract requirementsWe need a working phone# to reach her because at this point she has not reached out to PRG to go over the lease and the requirements that are set within the agreementWe will also email her all the attachments that pertain to the contract however we have only had communications with Miss *** through the Revdex.comPlease call *** at *** to further discuss. Sincerely, *** ***
It is not part of our company policy to discuss client relationships over the internet. This account is being properly credit reported and the balance remains unpaid for over years. Any payments or settlement arrangements are binding and will be credit updated. Please call
our offices to resolve this matter
Dear Mr*** ***,I have reviewed all the docs that were originally sent to PRG by our clientTheir last statement of detail states that you left early because of a conflict with their management and we have recently re-emailed you the statement for your review and clarification of
those feesIn reviewing the lease I do not see a pet deposit fee so I have removed the pet feesWe would like a return phone call from you to re-visit the settlement offer that was proposed to you by several of our agentsWe are prepared to update the collection tradeline to reflect as required by the FCRA as "account settled for less than full balance." Please reach out to Miss *** *** at *** or *** *** at *** or myself *** *** at ***Sincerely, *** ***
Our notes reflect that *** *** is disputing this collection account and our system has been flagged consumer is disputingOur online credit bureau reporting monthly method should reflect the dispute in to days, however we also completed a manual universal data form # *** to include
the consumer dispute language, should take less than days to completeThe docs/paperwork from our client *** *** ** were emailed on 12/16/to *** *** at *** and were also mailed to herWe would like Miss *** to call *** *** floor supervisor to further discuss any questions or concerns she may have about the account at ***Thanks, *** ***
We have validated, coded the account disputed and we have also emailed him per his request a copy of his itemized statement and lease contractIf he has additional documents to show that the debt is not valid please email them back to usWe have had no contact with individual since May when we asked us to cease and desist. PRG is a legal agent of the original client and as such we can act on their behalf for purposes of collections, credit reporting, and other pertinent purposes to resolving the charged off debt. This mutual relationship is commonplace in the collections industry and is granted further by our bonding and registration as a third party collection agency in the State of Texas. Please email *** to resolve or if there are further questions regarding this matterThank you
Complaint: ***
I am rejecting this response because:I was not aware of being the only tenant.They have all of jesssica's information and I did send them a certified letter and requested all documents.Go after ***you have her information.Tracking # *** *** *** *** *** disputing this and I gave them all of Jessica's information
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe amount was corrected and payment is arranged to be sent
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The information/statements PRG is providing is falsified and not accurateOnce again please provide me with legal legible valid authentic data from your company that shows my obligations to your companyI will not take your word as proof but factual documentationAll responses PRG going forward will be presented to my attorney
Regards,
*** **
The consumer was made aware of their situation on three different conversations. We consider this matter resolved because the consumer signed the contract and is liable for the debt and we suggest for the consumer to have his daughter call us because until the balance is paid it will stay on his credit report as a valid debt.*** *** *** *** ***
I have thoroughly researched/reviewed Miss *** *** file with the application, lease and move out documentsAlso verified with the Reserve Apartments to make sure that they didn't miss sending the paperwork/orders to PRGThey do not have any notes or paperwork pertaining to the orders or a
notation that they remitted a check back to her for upon move outMiss *** needs to provide a copy of the orders or obtain a copy of those orders through the military personnel files departmentUpon her request I will email her copies of the docs that we have for her reviewShe can call *** *** at *** or myself *** *** ** *** and we would be more than happy to further assist herThanks, *** ***
Complaint: ***
I am rejecting this response because:Can you please provide proof of a signed contract I signed with your company?
Regards,
*** ***
It examining the debt that was placed in our office, it appears that MsJackson owes money for an apartment lease contract that was not fulfilled. There are various charges for unpaid rent and damages. Our offices are willing to try and resolve the debt and/or explain the charges.
We may possibly be able to offer a discount. We will mail out validation of the debt and marked the account "disputed" as per FCRA regulations on credit reporting
We have thoroughly researched our records and find no account listed under the name *** ***. We also checked with the credit bureau to see if there was a trade line being reported as a collection item under *** *** at the address provided and found that our company was not reporting
any debt due. With no account on our system there is nothing to validate. *** *** can contact me directly---*** *** * *** to provide her social security # or an account # to see if we can locate the account. Also, there are at least other companies with very similar names to ours. For example, there is a Phoenix Recovery Group, Incthat is headquartered out of Georgia and we often get confused with them because our company name is easy to find on the internet but we have no affiliation with these other similarly named companies
This account was placed with PRG on 12/1/& debtor spoke to several of our agents on 11/23/as she said she was trying to get a place & was given a previous offerOn 1/23/she promised to pay on the 30thShe also again spoke to an agent on 2/18/where she promised to pay
this debtThen on 3/22/individual said she wasn't going to pay anythingWe have emailed all her signed lease for her reviewThis is a valid debt placed through our client *** *** ***We can be reached at ###-###-#### to assist her with a payment plan
Please provide copies of the notices to *** as we are handling the collection account for our clientThese notices that the individual has will be presented to our clientFurther communications needs to come to *** so that we can assist to bring closure to this matter
We have reviewed the above complaint involving *** *** Our company has decided not to hold her responsible for the debt due to our determination of ID fraud. We have cleared her of any debt liability and removed the item from her credit report
I have thoroughly investigated this customer service call for quality assurance by reviewing our agent notes and I listened to all the recorded messages made by our agent and incoming messages from Miss ***I found no yelling by our agent as Miss *** claimsMiss *** was patient
in the beginning of the call, listened to our agent as she read the other charges due besides the judgement that the court appointed to her as owed rentThe 2nd phone call that my agent made to Miss *** was one sided as Miss *** was angry that our agent had reached her again to offer a payment solutionMiss *** used profanity words to our agent and asked to speak to a supervisor however did not let the supervisor speak and hung up before we could propose a payment planSince Miss *** confirmed that she only owed the judgement amount that the court appointed as she said it was for 559.00, I called our client and received a last statement of deposit formThe final amount is for $1,I can assist Miss *** with a proposal on a payment plan that can work for herPlease call *** *** at *** or *** *** at ***
Complaint: ***
I am rejecting this response because:Mr*** did have a good contact number for me, but he chose to continue to call me at work, also after I filed the complaint I received another call from the company and a message was left, but there was only silence on the other endI was considering filing a complaint with the police department because I felt as if I was being stalked.
Regards,
*** ** ** ***
After reviewing your paperwork, it is clear that you gave a day notice instead of a day notice which is required under paragraph #therefore you are responsible for the rent for January + late charges
You also have past due utility bills in the amount of $and
throughout time interest as accrued
Your last statement of deposit has been emailed to you at ***Please contact PRG at ###-###-####, refer to account #*** as soon as possible so we can set up payment arrangements
The apt manager must have given Miss *** a concrete document that she was released from the signed lease contractShe needs to provide this document in order to be released from the lease contract requirementsWe need a working phone# to reach her because at this point she has not reached out to PRG to go over the lease and the requirements that are set within the agreementWe will also email her all the attachments that pertain to the contract however we have only had communications with Miss *** through the Revdex.comPlease call *** at *** to further discuss. Sincerely, *** ***
It is not part of our company policy to discuss client relationships over the internet. This account is being properly credit reported and the balance remains unpaid for over years. Any payments or settlement arrangements are binding and will be credit updated. Please call
our offices to resolve this matter
Dear Mr*** ***,I have reviewed all the docs that were originally sent to PRG by our clientTheir last statement of detail states that you left early because of a conflict with their management and we have recently re-emailed you the statement for your review and clarification of
those feesIn reviewing the lease I do not see a pet deposit fee so I have removed the pet feesWe would like a return phone call from you to re-visit the settlement offer that was proposed to you by several of our agentsWe are prepared to update the collection tradeline to reflect as required by the FCRA as "account settled for less than full balance." Please reach out to Miss *** *** at *** or *** *** at *** or myself *** *** at ***Sincerely, *** ***
Our notes reflect that *** *** is disputing this collection account and our system has been flagged consumer is disputingOur online credit bureau reporting monthly method should reflect the dispute in to days, however we also completed a manual universal data form # *** to include
the consumer dispute language, should take less than days to completeThe docs/paperwork from our client *** *** ** were emailed on 12/16/to *** *** at *** and were also mailed to herWe would like Miss *** to call *** *** floor supervisor to further discuss any questions or concerns she may have about the account at ***Thanks, *** ***
We have validated, coded the account disputed and we have also emailed him per his request a copy of his itemized statement and lease contractIf he has additional documents to show that the debt is not valid please email them back to usWe have had no contact with individual since May when we asked us to cease and desist. PRG is a legal agent of the original client and as such we can act on their behalf for purposes of collections, credit reporting, and other pertinent purposes to resolving the charged off debt. This mutual relationship is commonplace in the collections industry and is granted further by our bonding and registration as a third party collection agency in the State of Texas. Please email *** to resolve or if there are further questions regarding this matterThank you
Complaint: ***
I am rejecting this response because:I was not aware of being the only tenant.They have all of jesssica's information and I did send them a certified letter and requested all documents.Go after ***you have her information.Tracking # *** *** *** *** *** disputing this and I gave them all of Jessica's information
Regards,
*** ***