Individual paid on 12/20/2017, days ago and the standard deletion process takes days to in order to complete through the credit bureausIndividual has been emailed letters for confirmation of this requestShe must wait for the credit bureaus to process
We researched & reviewed the internal collection account for *** * *** and the account was settled for less than full balanceThe collection tradeline for *** * *** is being credit reported accurately to all credit bureaus as account settled/paid for less than full balance
Complaint: ***
I am rejecting this response because: If we pretend for a minute that you are the most truthful person in this worldHow is it that the rental office NEVER gave me receipt for rents paid for the thirteen months I rented with them? Secondly, I will like to point out that the text of my complain message was ignoredThat letter was in the same envelop with the rent for that monthThey acknowledged receipt of money but denied letter. By the way why are is this collection agency trying to distance themselves from the rental office whereas they are one and same? The rental office need to tell themselves the truth they never sign or give receipts but just cash money
Regards,
*** ***
Our company has reviewed this account. The consumer switched jobs in a period of about months. After not responding to calls to her personal phone line as promised our representative was successful in locating her at her new place of employment. At that point, the consumer notified our company not to contact her at her new job which we honored in accordance with the federal laws regulating our industry. Her employment # has been removed and it has not been called again. The consumer is not trying to resolve the actual issue which is the repayment of a debt arising from a bona-fide contractual obligation and is not returning calls to our company to resolve the matter when messages are left on her personal phone line. We are willing to help her resolve this matter but she will need to call our company to initiate this action is she is not going to respond to message and letters left to her personal phone number and address. Our company phone number is ***
Complaint: ***
I am rejecting this response because:Please remove this account from my Report on all credit bureaus.In the US law encyclopedia, American Jurisprudence, Am Jur 2dSections 90-93; it says that one cannot subrogate onto a contract that they were not originally on, did not have any interest to protect, and then claim successor in rights and interestsThus, when an original credit sells the debt, they give up their rights to collect on the debt, BUT they do not give those same rights to the collection agencyThe collection agency cannot act as a substitute for the original creditor
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I never entered into a legal binding agreement with this company and only found out about them when I checked my annual credit report. They still haven't validated the account showing a contract between myself and Phoenix Recovery Group. Just because they have a contract with the original creditor doesn't mean that I owe the debt.
I am rejecting this response because:I already provided all of the documents you are referencing. Please contact your colleagues - REF ID #[redacted]. Again, I have been through all of this three separate times with three different phoenix group employees - "[redacted]" originally contacted me to collect the debt. This is when I first found out I was an ID theft victim. After a couple weeks of correspondence - he said that the debt would not be turned into the collection agency. After I found out that it was still turned in without contacting me, I called the phoenix group and spoke with "Ms. [redacted]" said [redacted] was fired and then asked for the documents you are referencing. I sent them in, still nothing. Called back and spoke with "[redacted]" who said the Ms. [redacted] never received them. IO forwarded the email to him where I sent the documents and he said that he notified Ms. [redacted] that she did receive them. Since then - they have both told me to pretty much go away with it and it is not coming off. I understand that it is not the phoenix groups fault that they received this collection - it is your fault for lying to me and not correcting an obvious case of id theft.Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: My Name is [redacted] - NOT [redacted]. The actual name used on the application was [redacted] - which you would know, if you actually checked your records - which again points to the careless and unprofessional business practices of the Phoenix Group. Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Adequate notice was given to the complex along with the rent for the month of March which placed in their drop box 03/02/2017 at 8pm. They could not receive the rent in the same envelope and claim the letter was not received. If the letter was not received why did they accept their set of keys? the and when I had some doubts about taking the job in Atlanta and asked the complex, if they will let me stay one more month. there response was that I will be required to sign another lease after May 31st. That same day I requested a copy of all the complaints I made about the complex and it was printed out and given to me. They should check their facts well.
Regards,
[redacted]
Adjustment on the balance has been made by our client, individual has processed payment and deletion from the credit bureaus has been requested and please allow 30 days to complete. ED
Complaint: [redacted]
I am rejecting this response because: I already provided all of the documents you are referencing. Please contact your colleagues - REF ID #[redacted]. Again, I have been through all of this three separate times with three different phoenix group employees - "[redacted]" originally contacted me to collect the debt. This is when I first found out I was an ID theft victim. After a couple weeks of correspondence - he said that the debt would not be turned into the collection agency. After I found out that it was still turned in without contacting me, I called the phoenix group and spoke with "Ms. [redacted]" said [redacted] was fired and then asked for the documents you are referencing. I sent them in, still nothing. Called back and spoke with "[redacted]" who said the Ms. [redacted] never received them. IO forwarded the email to him where I sent the documents and he said that he notified Ms. [redacted] that she did receive them. Since then - they have both told me to pretty much go away with it and it is not coming off. I understand that it is not the phoenix groups fault that they received this collection - it is your fault for lying to me and not correcting an obvious case of id theft.
Regards,
[redacted]
We show that we previously sent out validation of the debt in March of 2015. However, we will mail out another validation package to include the documents which support the debt. Our company has also been credit reporting that the debt is "disputed to the credit bureaus. The...
Complaint: [redacted]
I am rejecting this response because: I have never spoken to anyone about this. I have no contract with Pheonix Recovery Group, which is listed on my credit report. Please remove this.
Regards,
[redacted]
We recently on May 26th apologized to you via your email and addressed the calling for the inconvenience that these calls are causing. I have done extensive researching on our data base for the phone # you referenced that we called and the 2 people that you said our company has asked for and...
have not yet been able to locate. Hopefully anyone calling that 3198# has erased it from our system and it does not generate anymore phone calls. Our phone records also do not show a call to this # but no data search is 100% full proof. If anyone should call you from PRG, please see if you can get the name of the person that called you and any reference # so I can locate the account and stop any possible future calls. I realize you are very upset and apologize for the inconvenience. I am hoping you do not receive another call but if you should please email the information (email address is below) I mentioned above to me or call me and I will do everything possible to make sure the # is completely removed and blocked. Thank you for calling this to our attention. You can reach [redacted] or [redacted].
Please provide your email address as we are prepared to send you a copy of your itemized statement. We will negotiate a settlement for the past due rent plus collection fees per contract. Also contact our floor supervisor [redacted] or email her at [redacted]...
as she is familiar with your account. Thanks, [redacted]
According to the Fair Credit Reporting Act we must credit report accurate data to the credit bureaus and this account was updated & reported correctly as account settled/paid for less than full balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This apartment complex requires a 60 day notice and they claim individual skipped without proper notice with several months rent due, water and for trash removal. I have coded the account as disputed. Our client [redacted] has validated the collection items and balance. Individual...
needs to call [redacted] so that we can assist him on a payment plan. The account has been validated and credit reporting will continue. Further communication from the individual will need to come here to [redacted] at ###-###-####.
The binding apt lease contract that was executed by Mr. [redacted] has been emailed to him at the most recent email that he provided to the Revdex.com. We would like to assist Mr. [redacted] in understanding the documents that were submitted to our company (The Phoeinix Recovery Group for...
collections and he can reach [redacted] or [redacted]. Thank you, [redacted]
In doing research on this account I noticed that Miss [redacted] made a payment in December 2015. We have been able to communicate with her by the email she provided through the Revdex.com system. A payment arrangement has been made and Miss [redacted] has agreed to make 100.00 monthly payments until...
balance is paid in full. What we hope for is a working phone # as we have tried reaching her by phone and received no answer. We do thank Miss [redacted] for emailing us and confirming her commitment to PRG. I can be reached at [redacted] Thank you. [redacted]
Individual paid on 12/20/2017, days ago and the standard deletion process takes days to in order to complete through the credit bureausIndividual has been emailed letters for confirmation of this requestShe must wait for the credit bureaus to process
We researched & reviewed the internal collection account for *** * *** and the account was settled for less than full balanceThe collection tradeline for *** * *** is being credit reported accurately to all credit bureaus as account settled/paid for less than full balance
Complaint: ***
I am rejecting this response because: If we pretend for a minute that you are the most truthful person in this worldHow is it that the rental office NEVER gave me receipt for rents paid for the thirteen months I rented with them? Secondly, I will like to point out that the text of my complain message was ignoredThat letter was in the same envelop with the rent for that monthThey acknowledged receipt of money but denied letter. By the way why are is this collection agency trying to distance themselves from the rental office whereas they are one and same? The rental office need to tell themselves the truth they never sign or give receipts but just cash money
Regards,
*** ***
Our company has reviewed this account. The consumer switched jobs in a period of about months. After not responding to calls to her personal phone line as promised our representative was successful in locating her at her new place of employment. At that point, the consumer notified our company not to contact her at her new job which we honored in accordance with the federal laws regulating our industry. Her employment # has been removed and it has not been called again. The consumer is not trying to resolve the actual issue which is the repayment of a debt arising from a bona-fide contractual obligation and is not returning calls to our company to resolve the matter when messages are left on her personal phone line. We are willing to help her resolve this matter but she will need to call our company to initiate this action is she is not going to respond to message and letters left to her personal phone number and address. Our company phone number is ***
Complaint: ***
I am rejecting this response because:Please remove this account from my Report on all credit bureaus.In the US law encyclopedia, American Jurisprudence, Am Jur 2dSections 90-93; it says that one cannot subrogate onto a contract that they were not originally on, did not have any interest to protect, and then claim successor in rights and interestsThus, when an original credit sells the debt, they give up their rights to collect on the debt, BUT they do not give those same rights to the collection agencyThe collection agency cannot act as a substitute for the original creditor
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I never entered into a legal binding agreement with this company and only found out about them when I checked my annual credit report. They still haven't validated the account showing a contract between myself and Phoenix Recovery Group. Just because they have a contract with the original creditor doesn't mean that I owe the debt.
I am rejecting this response because:I already provided all of the documents you are referencing. Please contact your colleagues - REF ID #[redacted]. Again, I have been through all of this three separate times with three different phoenix group employees - "[redacted]" originally contacted me to collect the debt. This is when I first found out I was an ID theft victim. After a couple weeks of correspondence - he said that the debt would not be turned into the collection agency. After I found out that it was still turned in without contacting me, I called the phoenix group and spoke with "Ms. [redacted]" said [redacted] was fired and then asked for the documents you are referencing. I sent them in, still nothing. Called back and spoke with "[redacted]" who said the Ms. [redacted] never received them. IO forwarded the email to him where I sent the documents and he said that he notified Ms. [redacted] that she did receive them. Since then - they have both told me to pretty much go away with it and it is not coming off. I understand that it is not the phoenix groups fault that they received this collection - it is your fault for lying to me and not correcting an obvious case of id theft.Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: My Name is [redacted] - NOT [redacted]. The actual name used on the application was [redacted] - which you would know, if you actually checked your records - which again points to the careless and unprofessional business practices of the Phoenix Group. Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Adequate notice was given to the complex along with the rent for the month of March which placed in their drop box 03/02/2017 at 8pm. They could not receive the rent in the same envelope and claim the letter was not received. If the letter was not received why did they accept their set of keys? the and when I had some doubts about taking the job in Atlanta and asked the complex, if they will let me stay one more month. there response was that I will be required to sign another lease after May 31st. That same day I requested a copy of all the complaints I made about the complex and it was printed out and given to me. They should check their facts well.
Regards,
[redacted]
Adjustment on the balance has been made by our client, individual has processed payment and deletion from the credit bureaus has been requested and please allow 30 days to complete. ED
Complaint: [redacted]
I am rejecting this response because: I already provided all of the documents you are referencing. Please contact your colleagues - REF ID #[redacted]. Again, I have been through all of this three separate times with three different phoenix group employees - "[redacted]" originally contacted me to collect the debt. This is when I first found out I was an ID theft victim. After a couple weeks of correspondence - he said that the debt would not be turned into the collection agency. After I found out that it was still turned in without contacting me, I called the phoenix group and spoke with "Ms. [redacted]" said [redacted] was fired and then asked for the documents you are referencing. I sent them in, still nothing. Called back and spoke with "[redacted]" who said the Ms. [redacted] never received them. IO forwarded the email to him where I sent the documents and he said that he notified Ms. [redacted] that she did receive them. Since then - they have both told me to pretty much go away with it and it is not coming off. I understand that it is not the phoenix groups fault that they received this collection - it is your fault for lying to me and not correcting an obvious case of id theft.
Regards,
[redacted]
We show that we previously sent out validation of the debt in March of 2015. However, we will mail out another validation package to include the documents which support the debt. Our company has also been credit reporting that the debt is "disputed to the credit bureaus. The...
validation will be mailed out within 48 hours.
Complaint: [redacted]
I am rejecting this response because: I have never spoken to anyone about this. I have no contract with Pheonix Recovery Group, which is listed on my credit report. Please remove this.
Regards,
[redacted]
We recently on May 26th apologized to you via your email and addressed the calling for the inconvenience that these calls are causing. I have done extensive researching on our data base for the phone # you referenced that we called and the 2 people that you said our company has asked for and...
have not yet been able to locate. Hopefully anyone calling that 3198# has erased it from our system and it does not generate anymore phone calls. Our phone records also do not show a call to this # but no data search is 100% full proof. If anyone should call you from PRG, please see if you can get the name of the person that called you and any reference # so I can locate the account and stop any possible future calls. I realize you are very upset and apologize for the inconvenience. I am hoping you do not receive another call but if you should please email the information (email address is below) I mentioned above to me or call me and I will do everything possible to make sure the # is completely removed and blocked. Thank you for calling this to our attention. You can reach [redacted] or [redacted].
Please provide your email address as we are prepared to send you a copy of your itemized statement. We will negotiate a settlement for the past due rent plus collection fees per contract. Also contact our floor supervisor [redacted] or email her at [redacted]...
as she is familiar with your account. Thanks, [redacted]
According to the Fair Credit Reporting Act we must credit report accurate data to the credit bureaus and this account was updated & reported correctly as account settled/paid for less than full balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This apartment complex requires a 60 day notice and they claim individual skipped without proper notice with several months rent due, water and for trash removal. I have coded the account as disputed. Our client [redacted] has validated the collection items and balance. Individual...
needs to call [redacted] so that we can assist him on a payment plan. The account has been validated and credit reporting will continue. Further communication from the individual will need to come here to [redacted] at ###-###-####.
The binding apt lease contract that was executed by Mr. [redacted] has been emailed to him at the most recent email that he provided to the Revdex.com. We would like to assist Mr. [redacted] in understanding the documents that were submitted to our company (The Phoeinix Recovery Group for...
collections and he can reach [redacted] or [redacted]. Thank you, [redacted]
In doing research on this account I noticed that Miss [redacted] made a payment in December 2015. We have been able to communicate with her by the email she provided through the Revdex.com system. A payment arrangement has been made and Miss [redacted] has agreed to make 100.00 monthly payments until...
balance is paid in full. What we hope for is a working phone # as we have tried reaching her by phone and received no answer. We do thank Miss [redacted] for emailing us and confirming her commitment to PRG. I can be reached at [redacted] Thank you. [redacted]