Lindsay Chrysler Dodge Jeep Ram

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Lindsay's response to my complaint is as dishonest as their advertising for the following reasons: 1) Lindsay representative stated that "customer told Fino that we didn't disclose our pricing had rebates." This is incorrect I knew that the Love It Price of $23,advertised (and previously attached to this complaint) included rebates, as the dealer's website stated that the Love It Price includes "current manufacturer rebates and factory incentives." At the time of my visit to the dealer, the manufacturer rebate and incentive available to ALL consumers for Dodge Grand Caravan R/T was $2,000, which I understood as being factored into the price that was being advertised by Lindsay The dispute, however, was that the advertised Love It Price, as Lindsay calls it, included ALL of the rebates, factory incentives, and promotions, which are not available to ALL consumers Those may include military discounts, recent college graduate rebates, first time buyers’ incentives, and many others Lindsay lumped all of those incentives into the advertised Love It Price of the vehicle without proper and necessary disclosure Furthermore, Lindsay's disclosure, as advertised on their website and as presented in their response, states to "contact the dealer for additional manufacturer rebates that may be available and could further reduce your price!" Those rebates include and may be available to "first time buyers, recent college graduates, veterans and/or active members of the military, owners of competitive makes, loyalty rebates etc." Thus, Lindsay states that additional rebates may be available, even though those same rebates are already part of the Love It Price thus misleading potential consumers 2) Lindsay representative stated that "Fino pulled up our website to the exact Caravan that the customer wanted and read it to him in front of salesperson." Yes, that is true Fino did pull up the website after I test drove the vehicle in question and after there was a discrepancy in vehicle pricing presented to me After I test drove the vehicle, the sales person took my information and took my printed vehicle ad She went to the management and came back a few minutes later with a price that was approximately $2,more than what was advertised When I asked to speak with a manager, Fino arrived and told me that the price of the vehicle (for me) will be approximately $26,500, not $23,as advertised, as I do not qualify for rebates, such as military discount, lease buyback, etc I stated that those rebates are just additional rebates that may be available, as per the disclosure on their website (see item# above for reference) Fino then proceeded with going online and reading the disclosure to me, which is / was exactly as provided by the respondent Lindsay's response to this complaint was dishonest in that they failed to mention that Fino found the pricing disclosure, which stated that the "additional factory rebates from certain manufacturers, such as first time buyers, recent college graduates, veterans and/or active members of the military, owners of competitive makes, loyalty rebates etc, may be available" to purchasers in addition to the Love It Price, NOT part of the Love it Price 3) Lindsay representative stated that I said that "none of (our) competitors sold cars that way." I never said that none of the competitors sold cars by employing these dishonest bait-and-switch tactics What I said, however, was that Lindsay's competitors advertise low vehicle prices, but most of them disclose what rebates, if any, contribute to the pricing Lindsay advertises the low Love It Prices, says that there may be additional rebates available, yet those additional rebates are already figured into the advertised price Thus, when the consumer arrives at the dealership, he finds out that he does not qualify for those additional rebates, the actual vehicle’s price goes up even though the advertisement implies that the Love It Price is the price prior to application of such rebates 4) Lindsay representative stated that "Fino pulled up a website from a different dealer and showed (me) that it was the same." This is yet another deceptive statement in Lindsay’s response to my complaint Fino did pull up a local dealer's website, Ourisman Chrysler Jeep Dodge Ram of Alexandria (http://www.ourismancdjalexandria.com), to check their disclosures He searched for a Dodge Grand Caravan R/T with similar MSRP and showed me that the price was similar to that of Lindsay’s advertised Love It Price of the vehicle in question However, I pointed it out to him that Ourisman does specify what rebates are part of their advertised price and what would be any additional fees associated with purchasing the vehicle For purposes of illustration regarding disclosures in this response, I found a similar Dodge Grand Caravan R/T to that of the one I was interested in purchasing from Lindsay a) Website address: [redacted] b) Dodge Grand Caravan R/T, Billet Silver in color, MSRP: $35,115, Dealer Discount: $11, Ourisman Price: $23, c) Disclosures: “Price excludes taxes, tags, freight ($995), and processing fee ($589)Price does include the following rebates from Chrysler LLC: $1,- Minivan Owner Loyalty RETAIL Bonus Cash 39CFSExp02/02, $1,- USAA Member CertificateExp 01/04, $1,- MA BC Retail Consumer CashExp02/02, $- Mid-Atlantic Owner Appreciation Bonus CashExp02/02, $1,- 14/Returning Lessee Exp03/31, $- Mid-Atlantic Chrysler Capital BonusExp02/02, $1, - Conquest Lease to Retail/Lease 39CFAExp03/31, $- 2014/mp 1/L Military ProgramExp06/d) Additional Disclosures: “Internet/adjusted Pricing includes all factory rebates, a recent graduation discount for college graduates ($factory rebate from Chrysler), and a Military factory rebate ($500) but does not include a destination charge ($750-$995), tax, tags, processing fee ($589) or other chargesYou must qualify to receive the college grad and military rebates and/or discounts.” 5) Lindsay representative stated that “customer disagreed and stated that he use to work at a car dealership.” Yes, it is true that I used to work at a car dealership, but I do not know what the respondent refers to regarding my supposed disagreement There was no disagreement, as I pointed it out to Fino that other dealers, including Ourisman, do advertise that their prices include several rebates that not all individuals would qualify for Whereas, Lindsay advertises the Love It Price, states that there may be additional rebates due to the customer, yet those same additional rebates are already part of the Love It Price When the customer visits the dealership, Lindsay than states that the customer does not qualify for any of those additional rebates and increases the Love It Price by an exponential amount This is a textbook case of advertising bait-and-switch 6) Lindsay representative stated that “(I) was offered Love It Price, (I) wanted to negotiate lower and said (I) wouldn’t pay $processing fee or freight of $995.00.” This is perhaps the most flagrantly dishonest and deceptive statement of the entire response The reason why I travelled miles (each way) and why I arrived at the dealership was due to the advertised Love It Price of $23,for the Dodge Grand Caravan R/T in question I was prepared to purchase the vehicle for that price as I understood it to be a great deal However, as stated in Lindsay’s disclosure (also submitted in their response), the dealership encourages consumers to inquire within the dealership as to what other rebates or incentives may further reduce the price of the vehicle That is exactly what I did understanding the fact that I may or may not qualify for further incentives Regardless of my qualification, I was prepared to purchase the vehicle for the advertised Love It Price of $23, However, this sale never came into fruition, as I was never offered the Love It Price, as depicted in the advertisement Instead, I was offered a price that was approximately $2,higher than advertised due to the fact that Lindsay’s Love It Price includes rebates and incentives that only select few consumers can obtain (without disclosing) Thus Lindsay’s response that I was offered the Love It Price is not only dishonest, but a blatant lie Furthermore, Lindsay’s flagrant deceit continues with suggesting that I would not pay “$processing fee or freight of $995.00.” Although I do not know what these fees entail as they were not disclosed to me before, whether on the website or in person, we never had an opportunity to discuss these fees due to the disagreement on the vehicle’s price As such, any attempt on Lindsay’s part to suggest that I was not willing to pay a superficial fee is based solely on conjecture alone 7) Lindsay representative stated that I decided “to purchase (the vehicle) at another dealership.” Although it is true that I ultimately purchased a Dodge Grand Caravan R/T at another dealership for a significantly higher amount than Lindsay's advertised price of $23,642, this was not my intent or motivation that day That day, my intent was to purchase the advertised Dodge Grand Caravan R/T from Lindsay Chrysler Jeep Dodge Ram in Manassas, VA However, since the dealership tried to deceive me by almost $2,(plus, what I now realize, additional fees of $processing fee and freight of $995), I reluctantly left the dealership and drove 160-mile trek home with feelings of being duped and immense disappointment I left Manassas, VA thinking that I would not be able to trust another dealership again due to this dishonorable experience It was not for several weeks afterwards that I entered the showroom of another dealership Thus that day and many others afterward, I did not think nor did I vocalize any intent to purchase this vehicle from another dealership Therefore, I find Lindsay’s suggestion that I chose to pursue other dealerships on my own accord to be, at the very least, distasteful, if not utterly insultingBest Regards, [redacted]

May 30, 2014I am responding to your letter dated May 27, 2014-ID [redacted] regarding ** [redacted] complaint and concern regarding his Pennsylvania tags and legistration that we have not been able secure for him yetWe regret the inconvenience that ** [redacted] is experiencing while we process his paperwork in Pennsylvania to secure him his tags and registration.** [redacted] paperwork was lost in route to our out of state tag serviceWe had not been able to recover those documentsSo our Title clerk, [redacted] started the process of applying for duplicates of the missing documents-titles in order to replace the file and submit the paperwork to our out of state tag service again for expedited processingThis packet is being sent out via [redacted] today 05/30/They will receive that packet Monday 06/02/14.| spoke with ** [redacted] today and he had been told that his original title papers had been lost and that a resolve was in the works** [redacted] was issued another set of temporary tags that will cover him for another days while we get this matter handled entirelyI confirmed with ** [redacted] that he has in fact received those temp tags.I gave ** [redacted] my name and direct number for further contact in this matterWe will continue to monitor the delivery and processing of his tag work through the State of Pennsylvania and keep ** [redacted] informed along the way

I wanted to respond back to the complaint letter that you received from our customer, [redacted] .Our corporate administrator, MsCarney L***, has been in touch with [redacted] and has agreed to fix both passenger side door locks and also the door handle The parts have been ordered and the repairs will scheduled with [redacted] as soon as they arrive.We feel that this matter will be resolved completely upon completion of the agreed to repairs.Kindest Regards:Lisa [redacted] N***Controller

My apologies for not responding to this matter in writing earlier The resolution of this matter occurred on October 7, and I thought that a response had already been sent to update this file.On October 7, the customers returned the vehicle that they had purchased and their vehicle that was traded in on their sale was retrieved and returned to them as well We absorbed the expense of the maintenance repairs that we had performed on their traded vehicle.The customer had stopped payment on their down payment; so there were no other funds to return to them.The customer was not charged any fees for mileage and use of the vehicle that they had purchased.Please see the attached document that the customer and our finance director signed on October 7, indicating full resolution of this matter.Regards,Lisa *N***Controller

August 10, 2015Dear [redacted] :I regret that [redacted] arrived at our dealership and that the vehicle of his interest was soldHowever as this happens from time to time, we cannot and will not hold vehicles for customers that are not entirely committed to buying the vehicle of interestMrC [redacted] attempted to contact the client to tell him it was no longer availableAs to not letting him see the vehicle in question, we spot deliver 99% of the vehicles that we sell and the vehicle was not here as it had been deliveredWith all our vehicles online to millions of buyers, we received inquiries from clients all along the eastern Seaboard and beyondMrC [redacted] attempted to show him a like vehicles as he should but in no way did we perform a bait and switch tactic as was claimed in his complaint, Sometimes multiple clients call on a specific vehicle, we in turn may sell to one client and another arrives at a later timeUnfortunately, thishappened in this situation.Sincerely,Paul S General Manager

I am writing in response to [redacted] ***'s complaint filed (ID# [redacted] ) dated Sept15, We are constantly working to keep our prices on each unit accurate and up to dateUnfortunately sometimes our computer software or vendors software gets out of line with actual pricing and we runinto these soft of situations; unfortunate for all of us indeedWe do have a Legal Site Disclaimer on our website that specifically addresses this type of issue that arises from time to time when systems are updatingWe do make every effort to provide the most accurate pricing and current information or our units(Copy is included)We Apologize for any inconvenience this matter has caused [redacted] ***We would be happy to work with [redacted] to find another unit that he would be happy with and at the price point that he is interested in

Dear Sir or Madam, id="yiv [redacted] 2yui_3_16_0_1_1419981043216_15134"> I have received a message yesterday requesting a copy of the actual advertisement from LINDSAY CHRYSLER JEEP DODGE RAM dealership pertaining to the vehicle and pricing complaint I have submitted Attached, please find the requested copy of the advertisement Please do not hesitate to contact me should you have any questions or need further informationThank you, [redacted] Tel.: ###-###-####

January 30, 2015Dear [redacted] ***, We would first like to apologize for any inconvenience that [redacted] experienced while trying to purchase the Dodge CaravanWe value all of our customers and strive to make all buying experiences memorable in a positive wayI did investigate [redacted] 's concern with all partiesWith that being said, (As you can clearly see from our disclosure which I am enclosing for your review.) If he indeed qualified for any of the applicable manufacturer's rebates or incentives for the vehicle he was trying to purchase they wouldhave been applied to the sale price of that vehicleIf you should have any questions pertaining to this matter, please contact me at ###-###-####.Sincerely, Paul S General Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am not responsible for the dealerships past transactions with the previous ownerI acted in good faith when purchasing the vehicle, and believed that all equipment installed on the vehicle would be fully functioningNo mention of the vehicle being a soft top from the factory was ever disclosed to usNor was the fact that the previous owner had a hardtop added without connecting the wiper and defrosterThis information was only disclosed after we found the wiper did not function Regards, [redacted] ***

December 24, Revdex.comKSTNW, 10" FLOORWashington, DC 20005-Re: ID [redacted] Dear [redacted] : This is to notify you that the complaint from our customer, [redacted] ***, was resolved amicably between both parties the day before we received your notice[redacted] ***'s cancelation required special handling within the Finance and Accounting department, thus delaying the processing time of her request [redacted] ***'s pro-rated refund check was overnighted to her home earlier this weekKindly close this file as both parties have been satisfied in this matter.Kindest Regards:Lisa [redacted] N***Controller

I am writing to you RE: [redacted] regarding Mrs [redacted] * [redacted] and the issues that she encountered while trying to purchase her second vehicle from us in less than one monthWe certainly appreciate the repeat business and will resolve this matter to the best of our ability to her satisfaction.| also left you a voice message today letting you know that our Corporate Administrative Liaison, MsCarney L***, is working with the [redacted] 's to resolve this matterWe still have the vehicle they wished to purchase and we are working out the details in writing with the [redacted] 's to be able to take delivery of this vehicle at the price they had been quotedThe initial conversation with the [redacted] 's has been greatly appreciated by them and they thought the efforts that were being made to remedy this situation were sounding acceptableOnce everyone is comfortable with the numbers the [redacted] s will come to take delivery of this vehicle—probably the week after next at a date and time that is convenient for them.| will send you a follow up letter when the matter has completely been resolved for your records.Kindest Regards:Lisa K N***CC:Carney L***

I am responding to your notice of Complaint from a perspective customer, dated May 31, ID#***.Our internet pricing and website for this unit was correctly listed; it was apparently incorrectly priced on the *** website that he pulled his data from, The vehicle in question was a
Dodge Ram Truck with 28,miles on itThe vehicle was for sale for $ $23,400.00.The price he refers to in his letter from the *** website he went to of $3,is very obviously not a correct price and was never the price listed on our Lindsay website.We would be happy to assist this customer with finding an excellent vehicle for him if he is still in the market for a vehicle. Kindest RegardsLisa * N***Controller

*** *** vehicle was brought to us originally due to an aftermarket shop attempting to modify his vehicleThe aftermarket shop damaged his crankshaft and pulleyLindsay CDJR attempted a repair to his vehicle with both the owner and the aftermarket shop aware and knowing that this repair may
or may not hold and the only way to repair properly was to replace the crankshaftThe repair attempt was made, per agreement from the aftermarket shop and *** ***, but unfortunately, this repair did not last longThe aftermarket shop paid for the repair attempt knowing the vehicle may need additional repairsThe crankshaft pulley had come loose and the crankshaft was deemed not structurally sound to be reused, and a replacement crankshaft was recommendedUpon further research the crankshaft was not available separately, which meant the engine would need to be replaced.*** *** was pursuing litigation with the aftermarket shop, and we were instructed to hold on his decision*** *** found listings for his crankshaft, but when attempting to order, he then found out it was not availableHe and I discussed options of using non oem parts, which I did not recommendFinally, It wasn't until I contacted *** * *** *** about storage charges for the vehicle being on the dealership property, that *** *** decided to proceed with the repairs of the vehicleInitially he asked us to order an engine, then he immediately changed his mindHis father, coowner, had located a machine shop to attempt a repair, which was not a permanent fix*** *** had the vehicle removed from the premises.*** * *** *** sat in my office and told us how much they appreciated our patience with them while they were pursuing litigation with the aftermarket shopThe repairs were discussed with our Chrysler's field engineer that their best option was to replace the engine instead of a repair attemptThere were over $in storage fees for the vehicle sitting on our lot for month, which I did not pursueI spoke to the other dealer in *** and was informed that *** *** wanted them to make another attempt, knowing this may or may not hold againThe vehicle warranty would not cover the repairs because this originated from a non-certified technician at an aftermarket shop that was attempting to alter the original specifications.Should you need anything further please do not hesitate to contact me.Sincerely,Michael W***

I am writing in response to the complaint from our customer, *** *** Mr *** did purchase a preowned *** *** from us with a hard top that was traded in from the previous ownerThat customer had an after market hard top installed on this ***-the *** had come from the factory
with a factory installed soft top(All hard tops come with rear wiper and heated glass installed but no wiring set in the *** unless it came that way from the factory when it was built.)We would be happy to arrange for Mr*** to have the wiring installed on this aftermarket hard top; however, this would be at his expense.If we can be of further service to Mr*** we are happy to do so. Regards, Lisa K N***Controller

I took my Jeep Cherokee to repair a common issue Jeep have had with wiring issues in the driver side vanity mirror which have caused fires for other ownersI took my vehicle to Lindsay Chrysler Dodge Jeep Ram or Manassas to get it repaired because the power to that part of the vehicle stoppedThe service took twice as long as indicated without any updates subsequent from the original date of service as promisedUpon initiating contact with the service department, I talked to several representatives to get a status of my vehicleEach time I was informed they would have to call back but didn't receive oneAdditionally, when I asked if I could retrieve my vehicle, I was lied to saying it was not drive-ableNoticing the delay and the violation of their integrity I decided to retrieve my vehicle and tow it home if necessaryOnce my vehicle was returned to me it was plainly obvious no technician had assessed/diagnosed my vehicleThis not only reflects poorly on staff lying to a customer but also show a lack of management structure from Mike ***I hope this review is used to removed individuals who have integrity issues and instill principles and structure to improve their business at Lindsay Chrysler Dodge Jeep Ram or Manassas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. From: *** ***Date: Thu, Jan 12, at 2:PMSubject: Re: Ms***,Their financial compensation of half the cost of their repair is sufficientI would not be in need of the rental car, since the repair was previously completed.Thanks for your help,***
Regards,
*** ***

I am following up to my letter of August 20, 2015-RE: *** file number regarding Mrs*** *** and her husband Mr*** ***.We have resolved this matter with the ***'s as they have taken delivery of the vehicle they were interested in and at the original price they were quotedThey also were able to talk directly with MrTim L**, our GSM, in an effort to establish where the communication went off trackWe are happy that we were able to take care of the ***'s and have them purchase their second car in two months from us.Please see the attached email that Mr*** sent to our Corporate Administrator, MsCarney L***.Kindly update the ***'s file with this closing letter on our behalf.Kindest Regards,Lisa K N***ControllerCC:Carney L*** From: *** *** [mailto***] Sent: Tuesday, September 08, 7:AM To: Carney L*** Co: *** ***; *** ***; David W*** Subject: Letter StatusHi Carney,Hope all is wellI did not get a chance yet to write the complementary letter we spoke of, due to some other commitmentsI will do so and send it as we discussedIn the meantime, please let this email serve as conformation that *** and are very satisfied with the outcome at LindsayWe sincerely appreciate all your effort to restore the deal and Dave's kind assistance during the purchase of the new ***As discussed, I will send letters to close this matter out with the Attorney Generals Office and Revdex.com.Thanks again.*** and *** ***

Deceptive buisness pracitce with the use of threatening to garnish funds before starting a lease is not good buisness ethic

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response for the following reasons: We went through the mobile site with the manager and the only disclaimers that are on the mobile site are in my original response (please review my pictures, as I took a snapshot with my phone and along side your manager and sales rep)I am sorry if your disclaimer doesn't show on your mobile site, although it should as you describedWe spent hours at your location as you knowingly (per your managers words) had the incorrect pricing on your website yet waited until we confirmed the price with two people and went through the paper work to tell us in hoping we would just go with itI feel this is a complete scam and advertisingI will be moving forward with thisI will also be contacting the news stations in the area to make sure this cannot and will not keep happening to customers like myselfLuckily I was at a point I could walk away Additionally, this has now been over a month and yet your prices still reflect the same on your websiteBut, when you contact the online sales rep they won't confirm the priceYou know for a fact what your doing is unethical and wrongI don't feel saying, "There is a disclaimer I cannot find.", makes it ok that your prices keep showing wrongI'll make sure the word gets out to the massesI'll be sure to tell everyone I know in search of a vehicle to not use an dealership associated with your brandI am sending this on to every news station in the DC area I am sure one of them will pick it up.
Regards,
*** ***