Lindy Property Management Company Reviews (%countItem)
Lindy Property Management Company Rating
Address: 207 Leedom St, Jenkintown, Pennsylvania, United States, 19046-3235
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on 1-9-2020 I was charged 50.00 for a cardboard box that I mistakenly left in the tenant trash room without any prior knowledge that this was a violation. At the time of the incident there were no signs posted concerning this nor are there any now. I have been a tenant here since 12-2018, I have never observed any signs or literature concerning this either. this was a one time occurrence.
TRe: Complaint, your ID# ***Dear ***,Thank you for your email which was forwarded to me for response, and
for giving us the opportunity to address the complaint filed by ***.
I am the Regional Manager overseeing the referenced property. I am responding
on behalf of Alan L and Lindy Communities.I have reviewed this matter with ***, the community
director. It is ***’s position that the guidelines concerning proper
disposal of trash have been clearly expressed and documented in both direct
communications and signs posted around the property. The community incurs
additional expenses in disposing and cleaning up after improperly discarded
trash and we cannot distinguish between the offenders. Therefore it is our
policy to assess these fees when we identify individuals improperly disposing
of their trash. On the other hand, we are
committed to serving our customers and seeking to bring them complete
satisfaction in their apartment homes and in the community. In this spirit, it
is our belief that first time offenders who are caught making minor infractions
should be given a pass and that hopefully they will not persist in this
conduct. *** has agreed to reverse the $50 charge as per ***’s
request. This credit should be reflected on the next rental statement. It is
our hope that *** will continue to reside at our community and to
derive much satisfaction from this arrangement. We also hope and believe that
in the future *** will dispose of his refuse in the properly designated
locations. If there is any confusion about where to dispose of an item he is encouraged
to contact the office to inquire as to the correct policy. Please feel free to contact me if you require anything further.Sincerely,Adam LSenior Regional Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
on 1-9-2020 I was charged 50.00 for a cardboard box that I mistakenly left in the tenant trash room without any prior knowledge that this was a violation. At the time of the incident there were no signs posted concerning this nor are there any now. I have been a tenant here since 12-2018, I have never observed any signs or literature concerning this either. this was a one time occurrence.
TRe: Complaint, your ID# ***Dear ***,Thank you for your email which was forwarded to me for response, and
for giving us the opportunity to address the complaint filed by ***.
I am the Regional Manager overseeing the referenced property. I am responding
on behalf of Alan L and Lindy Communities.I have reviewed this matter with ***, the community
director. It is ***’s position that the guidelines concerning proper
disposal of trash have been clearly expressed and documented in both direct
communications and signs posted around the property. The community incurs
additional expenses in disposing and cleaning up after improperly discarded
trash and we cannot distinguish between the offenders. Therefore it is our
policy to assess these fees when we identify individuals improperly disposing
of their trash. On the other hand, we are
committed to serving our customers and seeking to bring them complete
satisfaction in their apartment homes and in the community. In this spirit, it
is our belief that first time offenders who are caught making minor infractions
should be given a pass and that hopefully they will not persist in this
conduct. *** has agreed to reverse the $50 charge as per ***’s
request. This credit should be reflected on the next rental statement. It is
our hope that *** will continue to reside at our community and to
derive much satisfaction from this arrangement. We also hope and believe that
in the future *** will dispose of his refuse in the properly designated
locations. If there is any confusion about where to dispose of an item he is encouraged
to contact the office to inquire as to the correct policy. Please feel free to contact me if you require anything further.Sincerely,Adam LSenior Regional Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Moved into the property at ***, Philadelphia, PA *** in January of 2016 along with my Mother who is a senior citizen. Within a year severe noises begin. These sounds are extremely amplified such as loud stomping, conversations, moving of tables and chairs, drums beating. How this is being done I am not currently aware. In addition, excessive males surround the property or entering in or out making explicit comments referring to physical body shape, personal information about finances, educational backgrounds and how that relates to the whole act of sexual violence. Other additional statements such as "there about to get them a writer or a raca bum" are also being stated on a regular basis. Being called indirect names in order to have some agreed conversations in some consensus about possibly being set up for purposes that are violent within this property. Comments are also stated outside as people are walking by concerning (my specific situation) should be handled. I do not know anyone personally. The anyone within this apartment complex and I and or my mother only let maintenance in to do work tasks as needed. There are no other visitors to this apartment and I do have several cameras to record any instance of possibly violence in order for the safety and protection of me and my mothers life. Correspondence, to the leasing office dates are as follows: 09/07/2017; 01/18/2018; & (03/03/2020 this was sent to the regional and property managers) in - which I have not receive a response). I actually saw the property manager and she stated she did not receive a response so to send it again which I decided to just contact the Revdex.com. I have visited the apartment in question and each time there is someone either of African or Latino dialect speaking language within the apartment. The last visit was on 03/14/2020 the occupant opened the door I asked were they moving because of the loud noises and she stated that "I always ask them if they are moving" I have only seen this women one time. This is a really nice property but it seems that for some reason individuals here are controlled by agenda's that believe it is incredible comical to torture, harass and demean tenets. To reiterate, I do believe that the apartment above me is being used for predatory purposes. People should have the right to have a quiet, respectable atmosphere in the privacy of an apartment that they pay a nice sum of rent for. It is a shame that we cannot all get along with respect and that individuals in this apartment have serious issues that are possibly heinous in nature.
Re:
Complaint, your ID# ***Dear
***,Thank
you for your email which was forwarded to me for response, and for giving us
the opportunity to address the complaint filed by ***. I am the
Regional Manager overseeing the referenced property. I am responding on behalf
of Alan L and Lindy Communities.It
is difficult for me to know exactly how to respond to ***’s complaint
because so many of the underlying statements of fact seem on the surface to be
unverifiable. *** indicates that there are issues with noises emanating
from a neighboring apartment, and that this state of affairs has persisted for
many years. Yet over these same years *** has been gracious enough to
renew her lease year after year. *** suggests that she is being
systematically targeted and even objectified by the residents of the
neighboring apartment, but over the time period under discussion there have
been various residents in that apartment. The
present residents whom she suspects of targeting her for harassment spend most
of their time out of state and it is not clear they were even in the vicinity
on the dates of the more recent incidents described in ***’s letter. It
appears that the redress chiefly desired by *** is an opportunity to meet
with the Community Director, Nancy B. Certainly, this option was always
available to her and it was not necessary for her to appeal to the Revdex.com to
arrange such a meeting. Ms. B is glad to meet with *** as soon as
circumstances will allow. Unfortunately, at the present time, our offices are
closed due to the pandemic and Ms. B is not meeting in person with
residents due to the need for social distancing. Once the threat has subsided,
she will be glad to schedule a meeting. In the interim, if there is an
immediate need, *** is welcome to reach out to Ms. B by telephone or
email and to communicate the need. Ms. B will take any lawful and
appropriate measures that might be necessary to address the matters reported to
her. Finally,
if *** would like to terminate her lease at any time, without penalty, we
will permit this to happen. Please
feel free to contact me if you require anything further.Sincerely,Adam
L***Senior
Regional Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I contacted Nancy and Adam (whom is being spoken for in this particular response) and did not receive a answer and from either of them. I did see Nancy shortly after I sent the email on 03/02/20 and she stated for me to re-send however, I did not because I decided to contact the Revdex.com the noise started to be a real issue again. True our lease was renewed because A. hopes that the situation would get better. B. My mother who lives with me is a senior. And in terms of residents within this apartment there is a lot of back and forth activity in this apartment but that's not my business its just the noise is a nuisance which was never addressed because I never got a response. Tenets in this apartment have always been a problem every since we moved here. Since this seems like this has other agenda purposes that are pointing to (conspiracy of silence) in nature where individuals are targeted for harmful aims and everyone has agreed on who they want targeted what can I say but ok. When me and my mother is able to relocate specifically because of COVID - 19 quarantine we will do so. Now that we are to stay here I was hoping for a better humanly resolution since that's not the case no problem. There's no further response needed.
Thanks for your time and effort in this matter. Have a great day and rest of the week.
Regards
Moved into the property at ***, Philadelphia, PA *** in January of 2016 along with my Mother who is a senior citizen. Within a year severe noises begin. These sounds are extremely amplified such as loud stomping, conversations, moving of tables and chairs, drums beating. How this is being done I am not currently aware. In addition, excessive males surround the property or entering in or out making explicit comments referring to physical body shape, personal information about finances, educational backgrounds and how that relates to the whole act of sexual violence. Other additional statements such as "there about to get them a writer or a raca bum" are also being stated on a regular basis. Being called indirect names in order to have some agreed conversations in some consensus about possibly being set up for purposes that are violent within this property. Comments are also stated outside as people are walking by concerning (my specific situation) should be handled. I do not know anyone personally. The anyone within this apartment complex and I and or my mother only let maintenance in to do work tasks as needed. There are no other visitors to this apartment and I do have several cameras to record any instance of possibly violence in order for the safety and protection of me and my mothers life. Correspondence, to the leasing office dates are as follows: 09/07/2017; 01/18/2018; & (03/03/2020 this was sent to the regional and property managers) in - which I have not receive a response). I actually saw the property manager and she stated she did not receive a response so to send it again which I decided to just contact the Revdex.com. I have visited the apartment in question and each time there is someone either of African or Latino dialect speaking language within the apartment. The last visit was on 03/14/2020 the occupant opened the door I asked were they moving because of the loud noises and she stated that "I always ask them if they are moving" I have only seen this women one time. This is a really nice property but it seems that for some reason individuals here are controlled by agenda's that believe it is incredible comical to torture, harass and demean tenets. To reiterate, I do believe that the apartment above me is being used for predatory purposes. People should have the right to have a quiet, respectable atmosphere in the privacy of an apartment that they pay a nice sum of rent for. It is a shame that we cannot all get along with respect and that individuals in this apartment have serious issues that are possibly heinous in nature.
Re:
Complaint, your ID# ***Dear
***,Thank
you for your email which was forwarded to me for response, and for giving us
the opportunity to address the complaint filed by ***. I am the
Regional Manager overseeing the referenced property. I am responding on behalf
of Alan L and Lindy Communities.It
is difficult for me to know exactly how to respond to ***’s complaint
because so many of the underlying statements of fact seem on the surface to be
unverifiable. *** indicates that there are issues with noises emanating
from a neighboring apartment, and that this state of affairs has persisted for
many years. Yet over these same years *** has been gracious enough to
renew her lease year after year. *** suggests that she is being
systematically targeted and even objectified by the residents of the
neighboring apartment, but over the time period under discussion there have
been various residents in that apartment. The
present residents whom she suspects of targeting her for harassment spend most
of their time out of state and it is not clear they were even in the vicinity
on the dates of the more recent incidents described in ***’s letter. It
appears that the redress chiefly desired by *** is an opportunity to meet
with the Community Director, Nancy B. Certainly, this option was always
available to her and it was not necessary for her to appeal to the Revdex.com to
arrange such a meeting. Ms. B is glad to meet with *** as soon as
circumstances will allow. Unfortunately, at the present time, our offices are
closed due to the pandemic and Ms. B is not meeting in person with
residents due to the need for social distancing. Once the threat has subsided,
she will be glad to schedule a meeting. In the interim, if there is an
immediate need, *** is welcome to reach out to Ms. B by telephone or
email and to communicate the need. Ms. B will take any lawful and
appropriate measures that might be necessary to address the matters reported to
her. Finally,
if *** would like to terminate her lease at any time, without penalty, we
will permit this to happen. Please
feel free to contact me if you require anything further.Sincerely,Adam
L***Senior
Regional Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I contacted Nancy and Adam (whom is being spoken for in this particular response) and did not receive a answer and from either of them. I did see Nancy shortly after I sent the email on 03/02/20 and she stated for me to re-send however, I did not because I decided to contact the Revdex.com the noise started to be a real issue again. True our lease was renewed because A. hopes that the situation would get better. B. My mother who lives with me is a senior. And in terms of residents within this apartment there is a lot of back and forth activity in this apartment but that's not my business its just the noise is a nuisance which was never addressed because I never got a response. Tenets in this apartment have always been a problem every since we moved here. Since this seems like this has other agenda purposes that are pointing to (conspiracy of silence) in nature where individuals are targeted for harmful aims and everyone has agreed on who they want targeted what can I say but ok. When me and my mother is able to relocate specifically because of COVID - 19 quarantine we will do so. Now that we are to stay here I was hoping for a better humanly resolution since that's not the case no problem. There's no further response needed.
Thanks for your time and effort in this matter. Have a great day and rest of the week.
Regards
I moved out of the Lindy Property *** Apt *** on September 27, 2019. I received a letter dated October 17, 2019 indicating that I would receive my security deposit within 30 days of the end of the month minus $85 for cleaning. But after numerous calls and emails to both the Lindy Management and the local *** building management I have still not received my security deposit as of February 24, 2020.
Dear ***,Thank you for your email which was forwarded to me for
response, and for giving us the opportunity to address the complaint
filed by ***. I am the Regional Manager overseeing the referenced
property. I am responding on behalf of Alan L and Lindy Communities.I understand that *** was expecting a refund of his
security deposit after he vacated his apartment on September 27. However, under
the terms of the lease agreement signed by *** on October 15, 2018, rent
for the apartment was due and owing until October 31, 2019. This means that at
the time that *** vacated there was a balance of $1350 to be settled in
part by the remaining security funds. Furthermore, under the terms of that lease it was incumbent
upon *** to give notice of his intent to vacate before the 1st of
September, but we received notice of his intent sometime after that date.
Therefore, the lease technically renewed on September 1 and *** ought to
have been responsible for another year of ongoing rent unless and until the
apartment was rented to another party. As a courtesy to *** and in consideration of the
conversations he had with Ms. W, who is a salesperson and not a manager
but who was acting as an employee of the Company, we elected not to seek to
collect from *** this unpaid rent. Our accountants applied the balance
of the security deposit to the unpaid debt and to date we have not initiated
any communication for the purpose of satisfying the remainder. In the interest
of good customer service we are also not inclined to pursue this in the future
as it does not seem to be in ours or in ***’s interest to do so. In summary, *** is not owed any security deposit,
since the security deposit was offset against amounts that were owed. We are sorry if this was not adequately communicated to *** by Ms. W or by another representative of our company prior to this
communication. We do strive to provide better and clearer communication.
However, *** ought to have been aware of the obligations incumbent upon
him by reference to his lease agreement.Please feel free to contact me if you require anything
further.Sincerely,Adam LSenior Regional Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have not received the security deposit and read the email more closely. I would like *** to follow through and return my security deposit, consider it resolved and close the case.
Regards
Dear ***: We are sorry for the delay in sending the refund we promised. Due to the virus most of our staff is working from home.
We have mailed out your check today and have emailed you a copy of it.
Thank you for your patience. Tell us why here...
I moved out of the Lindy Property *** Apt *** on September 27, 2019. I received a letter dated October 17, 2019 indicating that I would receive my security deposit within 30 days of the end of the month minus $85 for cleaning. But after numerous calls and emails to both the Lindy Management and the local *** building management I have still not received my security deposit as of February 24, 2020.
Dear ***,Thank you for your email which was forwarded to me for
response, and for giving us the opportunity to address the complaint
filed by ***. I am the Regional Manager overseeing the referenced
property. I am responding on behalf of Alan L and Lindy Communities.I understand that *** was expecting a refund of his
security deposit after he vacated his apartment on September 27. However, under
the terms of the lease agreement signed by *** on October 15, 2018, rent
for the apartment was due and owing until October 31, 2019. This means that at
the time that *** vacated there was a balance of $1350 to be settled in
part by the remaining security funds. Furthermore, under the terms of that lease it was incumbent
upon *** to give notice of his intent to vacate before the 1st of
September, but we received notice of his intent sometime after that date.
Therefore, the lease technically renewed on September 1 and *** ought to
have been responsible for another year of ongoing rent unless and until the
apartment was rented to another party. As a courtesy to *** and in consideration of the
conversations he had with Ms. W, who is a salesperson and not a manager
but who was acting as an employee of the Company, we elected not to seek to
collect from *** this unpaid rent. Our accountants applied the balance
of the security deposit to the unpaid debt and to date we have not initiated
any communication for the purpose of satisfying the remainder. In the interest
of good customer service we are also not inclined to pursue this in the future
as it does not seem to be in ours or in ***’s interest to do so. In summary, *** is not owed any security deposit,
since the security deposit was offset against amounts that were owed. We are sorry if this was not adequately communicated to *** by Ms. W or by another representative of our company prior to this
communication. We do strive to provide better and clearer communication.
However, *** ought to have been aware of the obligations incumbent upon
him by reference to his lease agreement.Please feel free to contact me if you require anything
further.Sincerely,Adam LSenior Regional Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have not received the security deposit and read the email more closely. I would like *** to follow through and return my security deposit, consider it resolved and close the case.
Regards
Dear ***: We are sorry for the delay in sending the refund we promised. Due to the virus most of our staff is working from home.
We have mailed out your check today and have emailed you a copy of it.
Thank you for your patience. Tell us why here...
On January 28, 2020, a fraudulent check was cashed on my account in the amount of 950.00. There were 7 checks stolen from the back of my check book by a member of the maintenance crew(ahmad t***) in which he deposited in his account. The checks were stolen during a mandatory check of my apartment in which I wasnt there. I have reached out to the property manager several times through email and phone calls and have yet to recieve a response. This has cause me to be late.on several of my bills including rent. The back says I have to wait ten days before I can reimbursed. But im accruing late fees and penalties on several accounts be cause a member of the property managers staff. I have file a police report already. But what else can I be doing because this is causing hardships in my personal and financial life
Dear Ms..Thank you for your
email which was forwarded to me for response, and for giving us the opportunity to
address the complaint filed by ***. I am the Regional Manager
overseeing the property where the incident was reported. I am responding on
behalf of Alan L and Lindy Communities.We were very
disturbed to hear of the events described by Mr. in his complaint. We
are eager to learn more about the specific circumstances and have pledged our
full cooperation with the bank and with the Philadelphia Police in their
investigations. We have already advised Mr. that we would not charge any
fees or penalties for late payment of rent while the investigation is ongoing.
We did not hesitate to make this assurance and this was our initial response to
Mr. once he made us aware of the allegations contained in this
complaint. Therefore, we do not really understand why this complaint has been
made at all, we believe that we have been very accommodating to and considerate
of Mr.’s situation. The theft and any resulting damage is a
criminal matter which will properly be addressed by the police and by the
District Attorney’s office. Should the thief be apprehended and convicted then
we hope that full restitution will be made to Mr. of any and all losses
he has suffered as a result of this incident. Lindy Communities did not steal
Mr.’s checks nor are we knowledgeable of the specific circumstances
under which Mr.’s checks were stolen. Lindy Communities will not be making
restitution for losses or damages caused to Mr. in the course of a crime
which was allegedly committed against him, but not by us. We have agreed
not to hold Mr. responsible for any payments that are presently due to
us until such time as the bank and police conclude the investigation. We will
not charge any penalties or fees for the resulting delay.Please feel free to
contact me if you require anything further.
Adam L
On January 28, 2020, a fraudulent check was cashed on my account in the amount of 950.00. There were 7 checks stolen from the back of my check book by a member of the maintenance crew(ahmad t***) in which he deposited in his account. The checks were stolen during a mandatory check of my apartment in which I wasnt there. I have reached out to the property manager several times through email and phone calls and have yet to recieve a response. This has cause me to be late.on several of my bills including rent. The back says I have to wait ten days before I can reimbursed. But im accruing late fees and penalties on several accounts be cause a member of the property managers staff. I have file a police report already. But what else can I be doing because this is causing hardships in my personal and financial life
Dear Ms..Thank you for your
email which was forwarded to me for response, and for giving us the opportunity to
address the complaint filed by ***. I am the Regional Manager
overseeing the property where the incident was reported. I am responding on
behalf of Alan L and Lindy Communities.We were very
disturbed to hear of the events described by Mr. in his complaint. We
are eager to learn more about the specific circumstances and have pledged our
full cooperation with the bank and with the Philadelphia Police in their
investigations. We have already advised Mr. that we would not charge any
fees or penalties for late payment of rent while the investigation is ongoing.
We did not hesitate to make this assurance and this was our initial response to
Mr. once he made us aware of the allegations contained in this
complaint. Therefore, we do not really understand why this complaint has been
made at all, we believe that we have been very accommodating to and considerate
of Mr.’s situation. The theft and any resulting damage is a
criminal matter which will properly be addressed by the police and by the
District Attorney’s office. Should the thief be apprehended and convicted then
we hope that full restitution will be made to Mr. of any and all losses
he has suffered as a result of this incident. Lindy Communities did not steal
Mr.’s checks nor are we knowledgeable of the specific circumstances
under which Mr.’s checks were stolen. Lindy Communities will not be making
restitution for losses or damages caused to Mr. in the course of a crime
which was allegedly committed against him, but not by us. We have agreed
not to hold Mr. responsible for any payments that are presently due to
us until such time as the bank and police conclude the investigation. We will
not charge any penalties or fees for the resulting delay.Please feel free to
contact me if you require anything further.
Adam L
I had a package that was said to be delivered to Lindy Properties *** Apartments on Monday, December 2 at 9:38 am according to ***. Upon returning home from work to receive the package around 6 pm that same day, I was told that there was no package for me. After the staff searched for it through their mailroom, I called *** who said they would look into the matter. The next day, *** reports that it was signed off by someone named Less from ***’s staff. Although there is not a person named Less that works there, ***’s manager confirmed that the staff member who signed off on packages received that day has a name that is very close to Less when abbreviated. I believe that this person possible signed her name and it was misinterpreted as Less though the electronic reader or when told to the delivery person. Nevertheless, I called *** again to confirm that the package was delivered and they told me it was and sent me a link to their website with Proof of Delivery. Upon presenting this to ***’s manager and then to her direct supervisor (their Regional Community Director) I was told that I was lying because there staff aren’t supposed to sign off for packages. That explanation makes no sense for two reasons. One, if a company delivers a bunch of packages to a front desk, they are required to have someone sign for it. And since it’s physically impossible to have an entire apartment building sign one by one, they clearly would have to sign off on packages for them to be received. Secondly, I’ve watched with my own eyes on 3 occasions since my package went missing members of their staff sign off on all the packages when they get delivered to the building. And thirdly, the building doesn’t actually ask for the persons name when someone comes to claim a package, all they ask for is the apartment number. With this all being said, I am not directly accusing one singular person for stealing the package. But I am 100% sure that they were negligent in receiving it which has now cost me money.
The Revdex.com
1880 John F. Kennedy Blvd. Suite 1330
Philadelphia, PA 19103
December 18, 2019
Re: Complaint, your ID# ***
Dear ***.
Thank you for your email which was forwarded to me for response, and for giving us the opportunity to address the complaint filed by ***. I am the Regional Manager overseeing the property where the incident was reported. I am responding on behalf of Alan L and Lindy Communities.
We are very sorry that *** has experienced this frustration with regard to the package delivery that he did not receive. Unfortunately, to the best of our knowledge we did not receive this delivery nor misplace the package. As *** readily concedes in his letter to you, no employee of our company signed for the package and *** cannot prove that it was delivered. This experience unfortunately is not so uncommon especially at this busy time of year and out of the many packages that *** attempts to deliver a few are always misplaced, presumably by ***. Because we are not equipped to properly monitor or oversee this process it is our policy not to sign for packages. In most cases *** will deliver without a signature. If they will not deliver without a signature, then they reach out directly to the resident to coordinate delivery. This arrangement best allows us to provide a courtesy to the majority of our residents who simply want their package received while we explicitly refuse to assume any responsibility for the packages in cases such as the one which *** has described.
I certainly did not accuse *** of lying and I hope none of my employees did. What I told *** and I will repeat today is that he has no direct knowledge as to whether the package was received or signed for but that the fact is that it was not signed for by any employee of our company. His speculation as to how the information might have been misconstrued by *** or anyone else is just speculation. By the same token, *** cannot prove the package was received and in fact it was most likely not received. Therefore, I told *** that my best advice to him is to bring this to ***’ attention and to advise them that the package was not received. Based on this information, *** may assume responsibility for the replacement of his package.
In summary, Lindy Communities and *** apartments are not responsible for this lost package. I hope this advice will be useful and that ***’ loss will be remedied by *** based on the fact that they cannot confirm the item was delivered to ***.
Please feel free to contact me if you require anything further.
Sincerely,
Adam L
Senior Regional Manager
Tell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: this apartment building never takes responsibility for their actions and always likes to place blame on its tenants. I provided *** with a Proof of Delivery photo from ***’ website that was given to me by them and was told by *** that this is not adequate. He also told me in an email that I should basically stop trying to contact him to figure out how to handle the situation. He conveniently decided to stop responding to my emails after I asked to speak to his direct boss. This incident is not even the first issue of terrible management. I could go on for days but I’ll choose not to. At this point, I don’t even care about the money, I just want this to be shown far and wide so that people can know not to deal with this organization anymore. I, myself, will be moving out in the future because of the horrible mis-management.
Regards
I had a package that was said to be delivered to Lindy Properties *** Apartments on Monday, December 2 at 9:38 am according to ***. Upon returning home from work to receive the package around 6 pm that same day, I was told that there was no package for me. After the staff searched for it through their mailroom, I called *** who said they would look into the matter. The next day, *** reports that it was signed off by someone named Less from ***’s staff. Although there is not a person named Less that works there, ***’s manager confirmed that the staff member who signed off on packages received that day has a name that is very close to Less when abbreviated. I believe that this person possible signed her name and it was misinterpreted as Less though the electronic reader or when told to the delivery person. Nevertheless, I called *** again to confirm that the package was delivered and they told me it was and sent me a link to their website with Proof of Delivery. Upon presenting this to ***’s manager and then to her direct supervisor (their Regional Community Director) I was told that I was lying because there staff aren’t supposed to sign off for packages. That explanation makes no sense for two reasons. One, if a company delivers a bunch of packages to a front desk, they are required to have someone sign for it. And since it’s physically impossible to have an entire apartment building sign one by one, they clearly would have to sign off on packages for them to be received. Secondly, I’ve watched with my own eyes on 3 occasions since my package went missing members of their staff sign off on all the packages when they get delivered to the building. And thirdly, the building doesn’t actually ask for the persons name when someone comes to claim a package, all they ask for is the apartment number. With this all being said, I am not directly accusing one singular person for stealing the package. But I am 100% sure that they were negligent in receiving it which has now cost me money.
The Revdex.com
1880 John F. Kennedy Blvd. Suite 1330
Philadelphia, PA 19103
December 18, 2019
Re: Complaint, your ID# ***
Dear ***.
Thank you for your email which was forwarded to me for response, and for giving us the opportunity to address the complaint filed by ***. I am the Regional Manager overseeing the property where the incident was reported. I am responding on behalf of Alan L and Lindy Communities.
We are very sorry that *** has experienced this frustration with regard to the package delivery that he did not receive. Unfortunately, to the best of our knowledge we did not receive this delivery nor misplace the package. As *** readily concedes in his letter to you, no employee of our company signed for the package and *** cannot prove that it was delivered. This experience unfortunately is not so uncommon especially at this busy time of year and out of the many packages that *** attempts to deliver a few are always misplaced, presumably by ***. Because we are not equipped to properly monitor or oversee this process it is our policy not to sign for packages. In most cases *** will deliver without a signature. If they will not deliver without a signature, then they reach out directly to the resident to coordinate delivery. This arrangement best allows us to provide a courtesy to the majority of our residents who simply want their package received while we explicitly refuse to assume any responsibility for the packages in cases such as the one which *** has described.
I certainly did not accuse *** of lying and I hope none of my employees did. What I told *** and I will repeat today is that he has no direct knowledge as to whether the package was received or signed for but that the fact is that it was not signed for by any employee of our company. His speculation as to how the information might have been misconstrued by *** or anyone else is just speculation. By the same token, *** cannot prove the package was received and in fact it was most likely not received. Therefore, I told *** that my best advice to him is to bring this to ***’ attention and to advise them that the package was not received. Based on this information, *** may assume responsibility for the replacement of his package.
In summary, Lindy Communities and *** apartments are not responsible for this lost package. I hope this advice will be useful and that ***’ loss will be remedied by *** based on the fact that they cannot confirm the item was delivered to ***.
Please feel free to contact me if you require anything further.
Sincerely,
Adam L
Senior Regional Manager
Tell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: this apartment building never takes responsibility for their actions and always likes to place blame on its tenants. I provided *** with a Proof of Delivery photo from ***’ website that was given to me by them and was told by *** that this is not adequate. He also told me in an email that I should basically stop trying to contact him to figure out how to handle the situation. He conveniently decided to stop responding to my emails after I asked to speak to his direct boss. This incident is not even the first issue of terrible management. I could go on for days but I’ll choose not to. At this point, I don’t even care about the money, I just want this to be shown far and wide so that people can know not to deal with this organization anymore. I, myself, will be moving out in the future because of the horrible mis-management.
Regards
I moved into *** apartments by lindy in 2015. Since I have had old stained carpets that began coming apart at the seams into 2016 revealing nails that I have hurt myself on multiple times. Management kept promising to fix or replace carpet with hardwood floors. But it never happens. My dryer did not work my entire stay here,leaving clothing wet or smelling and they would not replace until last week when it began to catch fire they finally let me have a new dryer. My electric fire place/heater stopped working at the beginning of 2017. It has yet to be fixed. My air conditioning has not been working,and they refuse to fix it. The they put on my bathtub is so old it is stained and cracking. The caulking around the bathtub,bathroom and sink is old,stained and moldy. I was told tenants receive a new appliance or new upgrade each year where needed. I have extremely old junky appliances for what I pay to live here. My dishwasher is dinosaur age,that smokes once in a while. My fridge is old,leaks,runs 24/7 clunks out. For what I pay to live here you would think I could have something fixed or upgraded or have a safety hazard taken care of.
Dear Ms.:
We received the complaint and have confirmed with the property staff that all repairs have been made. In addition, our Community Manager Ms. R spoke to Ms. on August 1, 2019 Ms. stated that all repairs have been made. There are no open maintenance requests at this time.
Thank you
Lori K,
Regional Manager
Lindy Communities
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Ive been complaining and there are still things not fixed. For instance my air conditioner hasn’t worked all summer. It runs 24:7 but never brings the temperature in the room down so my electric bill was doubled all summer but I haven’t had any air conditioning. I’ve paid a lot of money over the years just to suffer with broken old crap.
Regards
Dear Ms.:
Please be informed that I am in receipt of the second complaint regarding the above. Once again, I have confirmed with the property staff that all repairs have been made. We have no open requests for this resident. We did speak to the resident upon receipt of the complaint to address her concerns. We have since tried to reach her by phone and email, however, she has not responded. In addition, the resident has provided her notice to vacate the apartment effective November 9, 2019
The resident reported issues to our office and we addressed them. The resident is looking for a credit to her account. We will credit her account $100 for her inconvenience, however, we have met our obligations within the lease agreement and consider this matter closed.
Please let me know if you should have any additional questions.
Sincerely,
Lori K,
Regional Manager
I moved into *** apartments by lindy in 2015. Since I have had old stained carpets that began coming apart at the seams into 2016 revealing nails that I have hurt myself on multiple times. Management kept promising to fix or replace carpet with hardwood floors. But it never happens. My dryer did not work my entire stay here,leaving clothing wet or smelling and they would not replace until last week when it began to catch fire they finally let me have a new dryer. My electric fire place/heater stopped working at the beginning of 2017. It has yet to be fixed. My air conditioning has not been working,and they refuse to fix it. The they put on my bathtub is so old it is stained and cracking. The caulking around the bathtub,bathroom and sink is old,stained and moldy. I was told tenants receive a new appliance or new upgrade each year where needed. I have extremely old junky appliances for what I pay to live here. My dishwasher is dinosaur age,that smokes once in a while. My fridge is old,leaks,runs 24/7 clunks out. For what I pay to live here you would think I could have something fixed or upgraded or have a safety hazard taken care of.
Dear Ms.:
We received the complaint and have confirmed with the property staff that all repairs have been made. In addition, our Community Manager Ms. R spoke to Ms. on August 1, 2019 Ms. stated that all repairs have been made. There are no open maintenance requests at this time.
Thank you
Lori K,
Regional Manager
Lindy Communities
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Ive been complaining and there are still things not fixed. For instance my air conditioner hasn’t worked all summer. It runs 24:7 but never brings the temperature in the room down so my electric bill was doubled all summer but I haven’t had any air conditioning. I’ve paid a lot of money over the years just to suffer with broken old crap.
Regards
Dear Ms.:
Please be informed that I am in receipt of the second complaint regarding the above. Once again, I have confirmed with the property staff that all repairs have been made. We have no open requests for this resident. We did speak to the resident upon receipt of the complaint to address her concerns. We have since tried to reach her by phone and email, however, she has not responded. In addition, the resident has provided her notice to vacate the apartment effective November 9, 2019
The resident reported issues to our office and we addressed them. The resident is looking for a credit to her account. We will credit her account $100 for her inconvenience, however, we have met our obligations within the lease agreement and consider this matter closed.
Please let me know if you should have any additional questions.
Sincerely,
Lori K,
Regional Manager
I feel like I am living an actual nightmare. $1,500+ apartment with up to 400 dollar electric bills. My carpet has been coming apart at the seams revealing nails and wood. Broken,leaking,old appliances. Leaking roof. This place is run by crooks that don't fix anything,don't care and over charge for putting you through misery. I could go on and on with stories about maintanence never answering,black mold,my roof falling apart,stepping on nails because my cheap carpet is unraveling at the seams. This hell hole needs to be shut down.
We have lived in the enclaves at packer park for less then 4 months it takes days of calling maintenance for anything to get fixed. We have had water coming into our apartment for 4 days and they are yet to get it fixed and just tell us after “finding” the issue yesterday (I had to point out that the wall was wet and the basic boards are warping) when I had to call corporate multiple times the property manager showed up. A contractor is coming today but it’s after 2:30 pm no one has arrived and they still can give us no time frame. No one should live in this place it’s one problem after another.
Thank you for your review. We’re sorry to hear about the inconvenience, but we really appreciate you bringing this issue to our attention. Please contact us at 215-886-8030 or [email protected] at your earliest convenience. We would love an opportunity to address your concerns.
I will be calling shortly but seeing how it took you over a year to even look at this show the issue. We have since move. Will love to see how you “address my concerns” at this point I would recommend a pet stay over night at a Lindy property let alone another person sign a lease.
We have lived in the enclaves at packer park for less then 4 months it takes days of calling maintenance for anything to get fixed. We have had water coming into our apartment for 4 days and they are yet to get it fixed and just tell us after “finding” the issue yesterday (I had to point out that the wall was wet and the basic boards are warping) when I had to call corporate multiple times the property manager showed up. A contractor is coming today but it’s after 2:30 pm no one has arrived and they still can give us no time frame. No one should live in this place it’s one problem after another.
Issues don't get resolved properly. Lies are told and customer is left unimformed as to what's going on. Regional Manager Adam needs to resign doing a poor job handling customer issues and the legal team lawyer never investigates situation before responding. Management team at Haverford courts needs better training on how to resolve customer issues. Work here by outside contractors isn't done correctly resulting in more issues (roof leaks, wall leaks,bird infestations etc) . L&I needs to come write some citations.
Thank you for your review. We’re sorry to hear about the inconvenience, but we really appreciate you bringing this issue to our attention. Please contact us at 215-886-8030 or [email protected] at your earliest convenience. We would love an opportunity to address your concerns.
Issues don't get resolved properly. Lies are told and customer is left unimformed as to what's going on. Regional Manager Adam needs to resign doing a poor job handling customer issues and the legal team lawyer never investigates situation before responding. Management team at Haverford courts needs better training on how to resolve customer issues. Work here by outside contractors isn't done correctly resulting in more issues (roof leaks, wall leaks,bird infestations etc) . L&I needs to come write some citations.
I am paying a high amount for rent to live in a smoke free building and there is a continual issue with pot smoking in the building. In addition, there is now an issue with cat urine smell the past few months which seems to be getting worse. Since I am on the 3rd floor, everything rises up to my apartment. My son has asthma and I have my own health issues which is why I rented in a smoke free environment. I have many, many emails alerting the Property Manager John S. He keeps putting it on me to figure out where the pot smoking is coming from. I was put in a hostile situation a few weeks back when he knocked on a residents door and inquired about it and everyone in the apartment was verbally attacking me. Neither the property manager or maintenance guy did anything about it. At that point he left and did not knock on anyone else's doors. This is an on going situation. it is affecting both my son's and my own health. The cat urine smell is breath taking. The fact that someone mops a hardwood floor in the morning leaving it soaked it not helping and making the urine smell worse. At this point there may even be mold forming since you are not supposed to drench hard wood floors. This is a toxic breathing environment. I just spent 300.00 on an air purifier to try to help the air quality in my apartment and most of the time it is not helping. In addition, we now have residents dumping and spraying an overwhelming amount of deodorizers trying to hide the smells which is only making this toxic environment even worse.
Tell us
Dear ***
We are aware of ***'s concerns and have addressed them. Upon investigation we found a foul smell coming from the crawl space. The issue was corrected and there is no longer a bad smell in the hallway.
*** is correct that the building is designated as Smoke Free and according to your policy, we act to enforce this by whatever means are necessary and lawful.
When we have strong evidence indicating that a resident of the building has been smoking inside, we do not hesitate to notify the offending party of their lease violation.
We believe the issue of a resident smoking in the building has been resolved.
We thank you for your attention to this matter and for your consideration of our response.
Lindy Communities
I am paying a high amount for rent to live in a smoke free building and there is a continual issue with pot smoking in the building. In addition, there is now an issue with cat urine smell the past few months which seems to be getting worse. Since I am on the 3rd floor, everything rises up to my apartment. My son has asthma and I have my own health issues which is why I rented in a smoke free environment. I have many, many emails alerting the Property Manager John S. He keeps putting it on me to figure out where the pot smoking is coming from. I was put in a hostile situation a few weeks back when he knocked on a residents door and inquired about it and everyone in the apartment was verbally attacking me. Neither the property manager or maintenance guy did anything about it. At that point he left and did not knock on anyone else's doors. This is an on going situation. it is affecting both my son's and my own health. The cat urine smell is breath taking. The fact that someone mops a hardwood floor in the morning leaving it soaked it not helping and making the urine smell worse. At this point there may even be mold forming since you are not supposed to drench hard wood floors. This is a toxic breathing environment. I just spent 300.00 on an air purifier to try to help the air quality in my apartment and most of the time it is not helping. In addition, we now have residents dumping and spraying an overwhelming amount of deodorizers trying to hide the smells which is only making this toxic environment even worse.
Tell us
Dear ***
We are aware of ***'s concerns and have addressed them. Upon investigation we found a foul smell coming from the crawl space. The issue was corrected and there is no longer a bad smell in the hallway.
*** is correct that the building is designated as Smoke Free and according to your policy, we act to enforce this by whatever means are necessary and lawful.
When we have strong evidence indicating that a resident of the building has been smoking inside, we do not hesitate to notify the offending party of their lease violation.
We believe the issue of a resident smoking in the building has been resolved.
We thank you for your attention to this matter and for your consideration of our response.
Lindy Communities
I have been a resident at *** for over a year now and I live on the bottom floor in a one bedroom apartment and I notice that water has been coming from outside into our apartment leaving my carpets, my bed and night stands drenched in water. I brought this to the attention of my leasing office at *** know wan Lindy Property and they “assured” me that they would fix the problem. They brought a vaccume to suck the water out of the carpet but that did not get rid of the toxic smell that was led in my apartment. They had contractors dig up a whole outside of our bedroom window and the contractors told me there was a giant hole that was going inside our apartment and that was house water and outdoor bugs have been getting inside. They also let me know that there was mold right outside of my bedroom window and before they told me this I told the leasing office if they can provide another unit for us because I believed there was mold myself and she did not even bother to check and told me there shouldn’t be but I have contractors telling me there is mold. I have a concussion syndrome and respiratory problems and I made sure they were aware of that as well and I told them I no longer wanted to stay at an apartment that is forcing me to live in unfit living conditions. I also have pictures to provide proof and me and my roommate have become very ill due to living here, we had to remove a lot of our belonging because they still have no fixed the problem. The office manager Nancy told us due to the conditions we were living in she was going to allow us to pick an early date to break the lease and I decided that date to be September first because I’m not even living in the apartment because it has made me very ill I don’t see why I should be paying rent and she agreed and told me to send her an email which I did last week and has not responded so I called. Today and they are refusing to let us leave and forcing us to pay rent even though we’re not living in the apartment.
We are sorry for the inconvenience suffered by our resident, ***. I am aware of the situation and I have previously discussed this with ***. There is a small leak in the foundation of ***’ building which we are actively working to repair. This repair is a major project being undertaken in conjunction with roof repairs in the same area. Once the work has been completed the leak should be permanently remedied.
Until this repair is complete we have provided, as a courtesy to ***, equipment to dehumidify and to filter the air. We are committed to the comfort and safety of our residents and as soon as this situation was brought to our attention we acted immediately to address it.
***’ assertion that mold is present is unverified and we believe it to be inaccurate. If we detected mold in any of our regular inspections of the premises, as the repairs have been in progress, then we would immediately act to correct this situation as well.
Even though we have fully complied with our obligations under the lease agreement and that we have responded efficiently and professionally to every concern reported to us, we have agreed to release *** from her obligations under the lease agreement. *** was permitted to move out with 30 days’ notice without penalty.
*** has given her notice to vacate as of September 23, 2018. As a gesture of goodwill, we will issue a refund for 23 days in September provided *** returns her keys by September 23, 2018.
*** will receive her security deposit back within 30 days of move out minus charges for any damage to the apartment including leaving trash or other unwanted items. *** will not be charged for any damages related to the leak.
We thank you for your attention to this matter and for your consideration of our response and wish *** and her roommate well.
I already made a complaint to you guys about *** apartments due to them forcing me to like in unlivable conditions and they messaged you guys saying I will receive my security deposit with NO TERMINATION FEE and I just got a check of 229.90 and my security deposit was 890.00 and it says in the letter I’m being charged with a early termination fee of 660.10 and I WANT MY MONEY BACK. This company has put me through enough forcig me to stay in there disgusting leaking smelly apartment but specifically said I will receive my security deposit back in full.
I want my full refund of 890.00 just like I was told.
did call and let us know of this mistake. We apologized and immediately had another check issued. *** picked it up at our office this morning. 10/22/18