Lindy Property Management Company Reviews (%countItem)
Lindy Property Management Company Rating
Address: 207 Leedom St, Jenkintown, Pennsylvania, United States, 19046-3235
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I have been a resident at *** for over a year now and I live on the bottom floor in a one bedroom apartment and I notice that water has been coming from outside into our apartment leaving my carpets, my bed and night stands drenched in water. I brought this to the attention of my leasing office at *** know wan Lindy Property and they “assured” me that they would fix the problem. They brought a vaccume to suck the water out of the carpet but that did not get rid of the toxic smell that was led in my apartment. They had contractors dig up a whole outside of our bedroom window and the contractors told me there was a giant hole that was going inside our apartment and that was house water and outdoor bugs have been getting inside. They also let me know that there was mold right outside of my bedroom window and before they told me this I told the leasing office if they can provide another unit for us because I believed there was mold myself and she did not even bother to check and told me there shouldn’t be but I have contractors telling me there is mold. I have a concussion syndrome and respiratory problems and I made sure they were aware of that as well and I told them I no longer wanted to stay at an apartment that is forcing me to live in unfit living conditions. I also have pictures to provide proof and me and my roommate have become very ill due to living here, we had to remove a lot of our belonging because they still have no fixed the problem. The office manager Nancy told us due to the conditions we were living in she was going to allow us to pick an early date to break the lease and I decided that date to be September first because I’m not even living in the apartment because it has made me very ill I don’t see why I should be paying rent and she agreed and told me to send her an email which I did last week and has not responded so I called. Today and they are refusing to let us leave and forcing us to pay rent even though we’re not living in the apartment.
We are sorry for the inconvenience suffered by our resident, ***. I am aware of the situation and I have previously discussed this with ***. There is a small leak in the foundation of ***’ building which we are actively working to repair. This repair is a major project being undertaken in conjunction with roof repairs in the same area. Once the work has been completed the leak should be permanently remedied.
Until this repair is complete we have provided, as a courtesy to ***, equipment to dehumidify and to filter the air. We are committed to the comfort and safety of our residents and as soon as this situation was brought to our attention we acted immediately to address it.
***’ assertion that mold is present is unverified and we believe it to be inaccurate. If we detected mold in any of our regular inspections of the premises, as the repairs have been in progress, then we would immediately act to correct this situation as well.
Even though we have fully complied with our obligations under the lease agreement and that we have responded efficiently and professionally to every concern reported to us, we have agreed to release *** from her obligations under the lease agreement. *** was permitted to move out with 30 days’ notice without penalty.
*** has given her notice to vacate as of September 23, 2018. As a gesture of goodwill, we will issue a refund for 23 days in September provided *** returns her keys by September 23, 2018.
*** will receive her security deposit back within 30 days of move out minus charges for any damage to the apartment including leaving trash or other unwanted items. *** will not be charged for any damages related to the leak.
We thank you for your attention to this matter and for your consideration of our response and wish *** and her roommate well.
I already made a complaint to you guys about *** apartments due to them forcing me to like in unlivable conditions and they messaged you guys saying I will receive my security deposit with NO TERMINATION FEE and I just got a check of 229.90 and my security deposit was 890.00 and it says in the letter I’m being charged with a early termination fee of 660.10 and I WANT MY MONEY BACK. This company has put me through enough forcig me to stay in there disgusting leaking smelly apartment but specifically said I will receive my security deposit back in full.
I want my full refund of 890.00 just like I was told.
did call and let us know of this mistake. We apologized and immediately had another check issued. *** picked it up at our office this morning. 10/22/18
Apartments are charging me for two months of rent and an insane amount of fee's because of an employees negligence. This business is not in a habit of keeping documents organized and communicating/responding to residents. Most days the office is unattended and the phone rarely gets picked up. I have left multiple voicemails and never receive a call or even an email following up with me. Management needs to change. Long story short, we left our 60 day notice with an employee who doesn't recall receiving it and now it is my fault. After not hearing anything from the office, I emailed them early May just to confirm that we will not be renewing the lease, and luckily I have that email as proof. This apartment complex is basically charging me for an employees mistake. The same employee that has made similar mistakes like this in the past.
Apartments are charging me for two months of rent and an insane amount of fee's because of an employees negligence. This business is not in a habit of keeping documents organized and communicating/responding to residents. Most days the office is unattended and the phone rarely gets picked up. I have left multiple voicemails and never receive a call or even an email following up with me. Management needs to change. Long story short, we left our 60 day notice with an employee who doesn't recall receiving it and now it is my fault. After not hearing anything from the office, I emailed them early May just to confirm that we will not be renewing the lease, and luckily I have that email as proof. This apartment complex is basically charging me for an employees mistake. The same employee that has made similar mistakes like this in the past.
RATS, ROACHES, MICE, BROKEN WINDOWS, NO SECURITY YET ADVERTISE, NO MAINTENANCE PERSON ON CALL DURING THE NIGHT, FIRE ALARM GOING OFF ALL THE TIME, ETC... DO NOT RENT FRON LINDY APTS. ACADEMIA SU.ITES ON GODFREY AVE AND SPENCER ST. ARE TERRIBLE...
Thank you for your review. We’re sorry to hear about the inconvenience, but we really appreciate you bringing this issue to our attention. Please contact us at 215-886-8030 or [email protected] at your earliest convenience. We would love an opportunity to address your concerns.
RATS, ROACHES, MICE, BROKEN WINDOWS, NO SECURITY YET ADVERTISE, NO MAINTENANCE PERSON ON CALL DURING THE NIGHT, FIRE ALARM GOING OFF ALL THE TIME, ETC... DO NOT RENT FRON LINDY APTS. ACADEMIA SU.ITES ON GODFREY AVE AND SPENCER ST. ARE TERRIBLE...
After years of trash everywhere, fire alarms blaring at 3am, rude staff, now Lindy wants to stick fake fees on your account and say "well it was after this date". I hate this company so much, i'm planning to buy their crap buildings and remove all the black mold. All the broken pipes and leaking toilets are just a slap in the face for near $1000 now
Thank you for your review. We’re sorry to hear about the inconvenience, but we really appreciate you bringing this issue to our attention. Please contact us at 215-886-8030 or [email protected] at your earliest convenience. We would love an opportunity to address your concerns.
After years of trash everywhere, fire alarms blaring at 3am, rude staff, now Lindy wants to stick fake fees on your account and say "well it was after this date". I hate this company so much, i'm planning to buy their crap buildings and remove all the black mold. All the broken pipes and leaking toilets are just a slap in the face for near $1000 now
Hello,
I am contacting you in regards to my father *** and the issues that have arise at his residence, ***.
Bernard has been a resident at *** for 7 years. In November 2017, the leasing office manager stopped my mother, ***, in the lobby and stated *** would not be able to renew *** lease due to a recent incident in his apartment with his microwave. *** had over cooked food in his microwave which caused smoke in his apartment and on his floor, which resulted in the fire department being called to the residence. My family and I proactively looked for another residence for *** due to the manager advising us we would not receive a renewal offer for him to continue living at *** Bernard will be moving into a Veterans nursing home at the end of the month to better address his health needs. I visited *** leasing office to advise of my father’s move and discuss what steps needed to be taking to cancel his lease. I spoke to Julia M and she advised me of the following:
1. There is not a protocol in place for canceling a lease if a senior citizen resident moves to a nursing home
2. There is not any written documents stating *** should be non-renewed and the manager that advised us of *** non-renewal is no longer with the company.
3. To cancel *** lease we must give 60 days notice and pay a cancellation fee of 1 months rent.
I am outraged at the unprofessionalism and disorganization of this leasing office. I am appalled that you would treat senior citizens and veterans in this manner. My father is on a fixed income and cannot afford to pay 3 more months of rent and pay for a nursing home.
Although we have no way to confirm what was told to ***, as a gesture of goodwill to our resident, we will accept the ***s notice to vacate on or before January 31, 2018 without penalty.
Thank you for bringing your concerns to our attention.
Best Wishes to *** in his relocation.
Thank you.
Alan L
:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Hello,
I am contacting you in regards to my father *** and the issues that have arise at his residence, ***.
Bernard has been a resident at *** for 7 years. In November 2017, the leasing office manager stopped my mother, ***, in the lobby and stated *** would not be able to renew *** lease due to a recent incident in his apartment with his microwave. *** had over cooked food in his microwave which caused smoke in his apartment and on his floor, which resulted in the fire department being called to the residence. My family and I proactively looked for another residence for *** due to the manager advising us we would not receive a renewal offer for him to continue living at *** Bernard will be moving into a Veterans nursing home at the end of the month to better address his health needs. I visited *** leasing office to advise of my father’s move and discuss what steps needed to be taking to cancel his lease. I spoke to Julia M and she advised me of the following:
1. There is not a protocol in place for canceling a lease if a senior citizen resident moves to a nursing home
2. There is not any written documents stating *** should be non-renewed and the manager that advised us of *** non-renewal is no longer with the company.
3. To cancel *** lease we must give 60 days notice and pay a cancellation fee of 1 months rent.
I am outraged at the unprofessionalism and disorganization of this leasing office. I am appalled that you would treat senior citizens and veterans in this manner. My father is on a fixed income and cannot afford to pay 3 more months of rent and pay for a nursing home.
Although we have no way to confirm what was told to ***, as a gesture of goodwill to our resident, we will accept the ***s notice to vacate on or before January 31, 2018 without penalty.
Thank you for bringing your concerns to our attention.
Best Wishes to *** in his relocation.
Thank you.
Alan L
:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I have lived in lindy properties in Abington, Pa for about 8 months. Since moving at this location, I had problem after problem. One of my alarming problem now is the heating system. My son and I have a low blood count and must be warm. The weather here in Abington dropped down to 39 degrees. In my two bedroom apartment, I am not able to turn on the heat. Space heaters were given to me after about two weeks of complaining about the heating system not coming on. Two space heaters were given to me; however, with both space heaters on at the same time, it causes the fuse to blow. The apartment can not handle two space heaters on at the same time and I have two kids.
I was informed that the heating system in my building does not come on unless it is 55 degrees or lower. Well for the last couple of nights it has been 40 degrees and lower and no heat came on.My children and I have been very cold. We have to huddle around one space heater to stay warm. We are force to sleep in the living room and force to sleep on the couch. I pay my rent every month on time, it is no way that my children and I should have to suffer through the bitter cold like this.
There was a problem with the heater, November 1, the zone valve needed to be replaced. It was replaced on NOVEMBER 2, 2017. On November 30 the office checked in with resident who reports that heat is working and heating issue has been resolved to her satisfaction.
*** lived at *** Apartments. When she received her renewal notice she did not wish to pay the increased rent. She asked to move to *** to a less expensive apartment. We accommodated this request and now she is unhappy at *** and has requested to again transfer. We have agreed to the transfer but unfortunately the apartment at *** that *** has chosen was occupied until November 30 and will not be move in ready until December 15
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I have lived in lindy properties in Abington, Pa for about 8 months. Since moving at this location, I had problem after problem. One of my alarming problem now is the heating system. My son and I have a low blood count and must be warm. The weather here in Abington dropped down to 39 degrees. In my two bedroom apartment, I am not able to turn on the heat. Space heaters were given to me after about two weeks of complaining about the heating system not coming on. Two space heaters were given to me; however, with both space heaters on at the same time, it causes the fuse to blow. The apartment can not handle two space heaters on at the same time and I have two kids.
I was informed that the heating system in my building does not come on unless it is 55 degrees or lower. Well for the last couple of nights it has been 40 degrees and lower and no heat came on.My children and I have been very cold. We have to huddle around one space heater to stay warm. We are force to sleep in the living room and force to sleep on the couch. I pay my rent every month on time, it is no way that my children and I should have to suffer through the bitter cold like this.
There was a problem with the heater, November 1, the zone valve needed to be replaced. It was replaced on NOVEMBER 2, 2017. On November 30 the office checked in with resident who reports that heat is working and heating issue has been resolved to her satisfaction.
*** lived at *** Apartments. When she received her renewal notice she did not wish to pay the increased rent. She asked to move to *** to a less expensive apartment. We accommodated this request and now she is unhappy at *** and has requested to again transfer. We have agreed to the transfer but unfortunately the apartment at *** that *** has chosen was occupied until November 30 and will not be move in ready until December 15
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
My apartment is freezing. I asked them several times that please fix my heating system but they didn't. they don't feel that they are responsible for my freezing apartment. it is November. they keep saying when temperature outside is lower than 55F the heating system would work. But tonight temperature outside was 37F but still heating system didn't work. Most nights I can not sleep here because of the temperature. and these two weekends I went to my friend's house since no one is responsible for this situation. all utilities are included in my rent and I'm paying 950$ for a small studio. but I still have a very bad situation
Tell us why here.
*** reported that her heater was not working on 10/28/17
We checked the system and the heat was working. *** was sent an email explaining how the heating system worked.
Hello,
I’m sorry to hear that you’re experiencing an issue with the temperature in your apartment. The building has a central boiler that will cut on in the event that the outside temperature drops below 56 degrees and start heating the apartments from there, each resident has a thermostat allowing them to control the heat in their apartment up to 72 degrees. Please check your thermostat and make sure it is on so when the boiler is running you will receive heat in your apartment.
Attached to this email is a picture of the thermostat, please make sure the bottom slider is pushed all the way to the right like depicted and your apartment will heat throughout the night whenever the outside temperature drops below 56 degrees. If you’re still having issues over the weekend we will have maintenance investigate the issue on Monday.
Have a nice night,
When maintenance went to ***’s apartment they saw that she was keeping the oven on to obtain more heat in the apartment. She was advised against this as the heat from the oven was satisfying the thermostat and was keeping the heat in her apartment from coming on.
On 11/6/17 *** again reported that she did not have adequate heat. Our heating contractor was called out and it was found that the heat pump to the main heating system was down, *** was given a space heater until 11/7/17 when the heat pump was replaced.
Although the heater is working and the apartment can be kept by the resident up to 72 degrees. *** finds that 72 Degrees is still not warm enough for her and that she is freezing. She stated that she is from California and is not used to the cold.
*** is on a short term lease ending on 12/23/17.
We have no other complaints regarding heat from any other unit in the building.
My apartment is freezing. I asked them several times that please fix my heating system but they didn't. they don't feel that they are responsible for my freezing apartment. it is November. they keep saying when temperature outside is lower than 55F the heating system would work. But tonight temperature outside was 37F but still heating system didn't work. Most nights I can not sleep here because of the temperature. and these two weekends I went to my friend's house since no one is responsible for this situation. all utilities are included in my rent and I'm paying 950$ for a small studio. but I still have a very bad situation
Tell us why here.
*** reported that her heater was not working on 10/28/17
We checked the system and the heat was working. *** was sent an email explaining how the heating system worked.
Hello,
I’m sorry to hear that you’re experiencing an issue with the temperature in your apartment. The building has a central boiler that will cut on in the event that the outside temperature drops below 56 degrees and start heating the apartments from there, each resident has a thermostat allowing them to control the heat in their apartment up to 72 degrees. Please check your thermostat and make sure it is on so when the boiler is running you will receive heat in your apartment.
Attached to this email is a picture of the thermostat, please make sure the bottom slider is pushed all the way to the right like depicted and your apartment will heat throughout the night whenever the outside temperature drops below 56 degrees. If you’re still having issues over the weekend we will have maintenance investigate the issue on Monday.
Have a nice night,
When maintenance went to ***’s apartment they saw that she was keeping the oven on to obtain more heat in the apartment. She was advised against this as the heat from the oven was satisfying the thermostat and was keeping the heat in her apartment from coming on.
On 11/6/17 *** again reported that she did not have adequate heat. Our heating contractor was called out and it was found that the heat pump to the main heating system was down, *** was given a space heater until 11/7/17 when the heat pump was replaced.
Although the heater is working and the apartment can be kept by the resident up to 72 degrees. *** finds that 72 Degrees is still not warm enough for her and that she is freezing. She stated that she is from California and is not used to the cold.
*** is on a short term lease ending on 12/23/17.
We have no other complaints regarding heat from any other unit in the building.
Upon walking my dog a woman on my apartment floor started demanding to know my dogs breed and my lease. She started yelling and claiming to be management. I told her I felt unsafe and she continued to chase me to my home. I called my leasing office to file a complaint and hopefully have my issue resolved. Instead I was met with more aggression and demeaning comments. I received a call today and was told to move. Everyone I speak to is rude and isn't solving the issue of why I was chased to my home and why I'm being threatened. I have to see this woman everyday. They added fees to my rent which implies they updated my lease without my consent.
was walking her dog in the hallway and one of our leasing agents saw her.She knew that there was no dog on ***’s lease and the dog appeared to be a pit bull which is a breed we do not allow in our buildings. The agent let her know that we do not allow pit bulls and that dogs must be registered at the office and a $250 pet fee was required. *** then came into the office screaming at the staff and subsequently posted aVery threatening letter on our employee’s front door resulting in the employee feeling unsafe in her home, and *** having her lease terminated. Since *** and her dog would not be staying we removed the $250 pet fee from her account. *** has vacated the apartment. Thank you.Janice G
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: For one, I NEVER went into the leasing office until the day I handed in my keys. Every conversation was via phone, I can provide the log if needed. I also never "posted" any note on anyone's door, Nor was any content threatening, I stated I would contact authorities if harassed again. I called and made a complaint stating I was uncomfortable and felt unsafe prior to the letter and was met with hostility from the other agents. My concerns were dismissed. After stating that I knew my leasing agent was bypassing credit auths by taking a $500.00 personal fee they became more aggressive, then they posted a "termination of Lease" to my door.
Feels like more of a cover up. UPON SPEAKING WITH LILIAN S, I TOLD HER MY DOGS BREED AND SHE SAID THAT WAS FINE.
THIS IS NOT ABOUT THE DOG, IT IS ABOUT HOW THIS WHOLE SITUATION WAS HANDLED BY THE LINDY MANAGEMENT.
WE WERE ROBBED (WHERE'S THE PET DEPOSIT I GAVE LILIAN?), HARASSED BY VICTORIA M, THEN DEGRADED VERBALLY BY MARY H TO FINALLY BE EVICTED FROM OUR HOME DUE TO THE MANAGEMENTS NEGLIGENCE.
IF I WAS UNDER THE IMPRESSION MY DOG WAS NOT IN MY LEASE WHY WOULD I BE WALKING HIM MID-DAY?
Instead of trying to figure out where this went wrong and apply customer service skills I feel "management" should have, I was evicted from my home.
MY COMPLAINT IS WITH THE UNPROFESSIONAL-ISM DISPLAYED BY VICTORIA M AND THEN FOLLOWED UP BY A LEASING DEPARTMENT WHO COVERS THEIR OWN.
ALSO, PLEASE BRUSH UP ON THE FACTS, BECAUSE A FEW OF YOURS ARE LIES THAT I CAN PROVE.
Regards
Upon walking my dog a woman on my apartment floor started demanding to know my dogs breed and my lease. She started yelling and claiming to be management. I told her I felt unsafe and she continued to chase me to my home. I called my leasing office to file a complaint and hopefully have my issue resolved. Instead I was met with more aggression and demeaning comments. I received a call today and was told to move. Everyone I speak to is rude and isn't solving the issue of why I was chased to my home and why I'm being threatened. I have to see this woman everyday. They added fees to my rent which implies they updated my lease without my consent.
was walking her dog in the hallway and one of our leasing agents saw her.She knew that there was no dog on ***’s lease and the dog appeared to be a pit bull which is a breed we do not allow in our buildings. The agent let her know that we do not allow pit bulls and that dogs must be registered at the office and a $250 pet fee was required. *** then came into the office screaming at the staff and subsequently posted aVery threatening letter on our employee’s front door resulting in the employee feeling unsafe in her home, and *** having her lease terminated. Since *** and her dog would not be staying we removed the $250 pet fee from her account. *** has vacated the apartment. Thank you.Janice G
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: For one, I NEVER went into the leasing office until the day I handed in my keys. Every conversation was via phone, I can provide the log if needed. I also never "posted" any note on anyone's door, Nor was any content threatening, I stated I would contact authorities if harassed again. I called and made a complaint stating I was uncomfortable and felt unsafe prior to the letter and was met with hostility from the other agents. My concerns were dismissed. After stating that I knew my leasing agent was bypassing credit auths by taking a $500.00 personal fee they became more aggressive, then they posted a "termination of Lease" to my door.
Feels like more of a cover up. UPON SPEAKING WITH LILIAN S, I TOLD HER MY DOGS BREED AND SHE SAID THAT WAS FINE.
THIS IS NOT ABOUT THE DOG, IT IS ABOUT HOW THIS WHOLE SITUATION WAS HANDLED BY THE LINDY MANAGEMENT.
WE WERE ROBBED (WHERE'S THE PET DEPOSIT I GAVE LILIAN?), HARASSED BY VICTORIA M, THEN DEGRADED VERBALLY BY MARY H TO FINALLY BE EVICTED FROM OUR HOME DUE TO THE MANAGEMENTS NEGLIGENCE.
IF I WAS UNDER THE IMPRESSION MY DOG WAS NOT IN MY LEASE WHY WOULD I BE WALKING HIM MID-DAY?
Instead of trying to figure out where this went wrong and apply customer service skills I feel "management" should have, I was evicted from my home.
MY COMPLAINT IS WITH THE UNPROFESSIONAL-ISM DISPLAYED BY VICTORIA M AND THEN FOLLOWED UP BY A LEASING DEPARTMENT WHO COVERS THEIR OWN.
ALSO, PLEASE BRUSH UP ON THE FACTS, BECAUSE A FEW OF YOURS ARE LIES THAT I CAN PROVE.
Regards