Linear Settlement Services, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not completely satisfy my issues and/or concerns, but it appears to be the best that can be done. The closing documents mailed to us still weren't as clear as they should have been; however, there are no other documents that will remedy this issue.  in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for the opportunity to respond to the consumer’s concerns.Linear Title & Closing, Ltd does provide title and settlement services to alarge number of transactions that are facilitated through [redacted]. In eachcase, prior to Linear's involvement with the consumer, the consumer will...

beprovided a disclosure of fees and a contract that outlines the manner in whichtitle and closing fees will be broken down.  In this case the consumer's contract provided for the buyer (consumer) to payfor both the seller’s side and buyer’s side of the title and closing fees. A fee breakdown disclosure was also provided to the consumer prior toLinear's involvement which disclosed a range of possible settlement fees. In preparingfor the closing Linear must follow the contract and allocate the closing andtitle fees accordingly.While the payment of fees by the parties is something that is negotiated priorto Linear's involvement, Linear often works with consumers on our fees to tryto reduce what we can given facts specific to each transaction.  Providingconsumers with exceptional service and reasonable fees is Linear’s highestpriority.The consumer also made a comment about a loss of deposit. The payment of anearnest money deposit is dictated by the terms and conditions of the contractbetween the seller and buyer. As with the title and closing fees Linear's roleas an escrow agent is to follow the terms of the contract. In the case of fees,we portion our fees between the buyer and seller as the contract indicates. Inthe case of the deposit, Linear holds the deposit in escrow and if either partybecomes entitled to receive the deposit then we disburse the deposit accordingto the terms of the contract. If any money is considered disputed funds thenLinear will hold the funds until a court or the parties resolve the issues. Linear understands that the terms of eachcontract is unique for every transaction and the amount of fees each party(buyer/seller) is responsible for can vary greatly; therefore we strive toprovide the consumer with fee transparency and work with them to make sure theyare comfortable with the details of the closing transaction. Linear encouragesconsumers to contact our team to discuss any questions and concerns they mayhave about our fees so they can be promptly resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
In  actuality, this serves as another clear example of you all NOT reviewed the data and packet. You had all of our personal data. Mine, my children's, and my husbands. This included personal data, SS#'s, DOB, and much more. All of this data was within the packet.  Also, the data provided was medical and financial in nature due to the requests and packet in place.  If you re-read - I also signed all paperwork. Data that was provided was on the full family (for several reasons) and only my husband is liable/responsible for the loan. You must have missed those parts.  Just as we feel very strongly you missed several other items in your process that you feel are documented - however were NOT followed by your subcontractors and other staff. You still have not provided us with a route of our data - who it went to (inclusive of the sub contractor) nor an actual policy that you state you have and are supposed to be able to supply if a customer asks.
Regards,
[redacted]

Good afternoon, Thank you for bringing this matter to our attention.  We apologize that you were not made aware of the Property Owners’ Association fees associated with the purchase of your property prior to the closing.  We have been in touch with the seller’s title company and have...

arranged to have the full $550 fee paid for on your behalf.  In addition to paying for the remaining balance of the Seller’s Disclosure Package ($200), the seller’s title company has agreed to also pay for one-half of the post-closing and working capital fees ($212.50).  We will follow up with the POA to ensure payment is received from the seller’s title company and Linear will submit payment for the remaining balance due ($337.50).  Please let us know if we can be of further assistance.  Thank you,