Linn Star Transfer Inc

Counter top damaged during installationWaiting for compensation since April
They delivered my appliances back in AprilDuring installation they chipped a chunk of my counter top edge off and didn't say a word The next day I called to make a complaint and they requested that I send pictures, of which I didThe guy on the phone (Carl) made it perfectly clear that they have had far worse damage to counter tops and this was going to take about weeks to clear this upIt is now Dec and still nothing has gotten accomplishedI have called/emailed at least times and each time he tells me I should be getting the check of a lousy $in the mailThe last contact I received from him was on 11/30/after I contacted GE and asked for their helpI had ordered the appliance online through GE WebsiteHe verified my address and again said I should be receiving a check by the end of the weekIt is now Dec8th and I have not received anythingI am know requesting that they double

Connecdted new dishwshr- it leaked and ruined my floor and subfloor No response from co other than to say its with their insco which does not cal
Delivered and installed new dishwshr on 7/19.Didn't work, came back on 7/28-found the dishwasher had leaked under the floor, ruined flooring and sub-floorSent someone to assess damage- they say its up to their insco now and give me no name, or number My house is a mess, my cabinets and dry wall are ruined and the dishwasher is in the middle of the floor in a galley kitchen

I ordered a dishwasher from one of the major box storesLinn Star was contracted to deliver, complete the installation and haul away the old unitYou need to be there for installation, so I took the day off workThey arrived in the scheduled window - goodBut they didn't like the water shutoff valve I had, so decided they couldn't complete the install that dayI let them know I'd get it taken care of and schedule again ASAPand asked what other issues might possibly arise that would keep them from completing the installation next timeI got an ambiguous answer but was told further issues would be unlikely
I had the plumber come later that same day and scheduled for Linn Star to come back week laterThey did - again in a timely mannerThis time, they couldn't find the breaker switch to turn off the electricI turned multiple switches off, and they advised it was against their policy to proceed with multiple breakers flippedThey called the boss, and you could hear him yelling on the other endHe sounded upset with me and with his employees, but refused to talk with me personally
Finding the right breaker was easy, of course- in fact, it took my wife and I ~minutes to find the appropriate breaker when I installed the unitAlso, when we went to install the unit ourselves, we found they took part of the installation kit we bought with the unit
It was frustrating that I took two days off work for nothingFrustrating that such a simple task thwarted themFrustrating that MY water supply hose was takenThe guys were nice and timelyThe boss seemed like a jerkI would definitely not recommend purchasing the installation from Home Depot in this areaLinn Star is a transfer companyThey aren't installation pros

Very rude and unwilling to work with customersI was scheduled for Sat between 5-7pm and was called at 9am advising of issues and cancellation of delivery When I asked to reschedule for Mon-they advised I would be called Mon for a Tues time slotI requested between 5-again and was told she would put it in that I want PMI recv'd my call this morning and was advised between 1:30-3:30pmWhen I called back to let them know this time wouldn't work, they were rude and said they won't be in my area during that timeWhen you inconvenience your customer....YOU MAKE IT RIGHT!!!!!! I didn't cancel, they did due to truck issues or personal issues(is what I was told)Any one who purchases from *** ***, ***, ***, etc......this is the company they useThey lack customer service and don't care about you as the customer because they are already getting paid! Worst company every!!!!!!!!

I bought a dishwasher at Home Depot and they sent Linn Star to install it in December In November the dishwasher came loose of the anchorsI started calling Linn Star to fix it and left messagesWhen I finally got a hold of someone today the said my warranty expired January 2nd and now they will not fix it

*** uses this transfer company, delivered washer and dryer on a Tuesday stated unable to install because hot water valve would not turn off,told us to get plumber and they would be back Saturday.paid extra for plumber asap fixed on Wednesday called Thursday and again Friday to let them know it was fixed.both times was told will install Saturday between 3-7pm.waited and waited Saturday then Called *** at 6pm because no one has come.told by Evan we where missed today and driver has gone home.wanted to speak with manager Amy @ ***,left on hold for minutes then told she could not come to phone,helping someone else.I said she just doesn't want to talk to me ,he said yes!asked to be next delivery time,he said would not be able to get to us till Wednesday !!!!!!

A refrigerator was delivered to my house by Linn star transferThe delivery team first pushed the new refrigerator in at an angle into the opening so hard that it chipped the corner of the countertop and gouged a section of wooden trimThe delivery team then disassembled the doors in order to move the hinge location to change the door swingThey couldn't figure out if it was even possible to move the hinges and asked that I call home depot and ask the appliance department for hinge relocation adviceI told the team that if we were unable to relocate the hinge location, I would have to return the fridge and go a different routeI then called home depot and spoke with ***While I was on the phone with ***The installers loaded up the refrigerator into their truck without further discussing the hinge relocationThey did break off a post cap on my deck as they took the fridge back to the truckOne installer came back to my house and asked if I would sign a paperBefore lookin

Excellent service On time, no mess, no fussstars out of

Purchased refrigerator from Home Depot Force to install cooper line which was not required
Purchased a refrigerator from Home Depot on 05/27/(SKU XXXX-XXX-XXX) Old refrigerator does NOT WORKDelivery date scheduled for 06/02/Home Depot contracted delivery to Linn Star (MS#INLM00EW?L)Home Depot required a working shut off valve within 6ft on the same floor for installation I met this requirement I purchased and had available a new waterline kit per Home Depot's instructionsOn 06/02/17, *** *** came in to look at the refrigerator, he stated "needs copper line." I told him the requirement from Home Depot was a working shut-off valve He stated my shut-off valve was unacceptable too but would not explain why it was unacceptable His attitude and manner was rudeThe shut-off valve worked because I had the water offI called Home Depot, they didn't have an answer as to why *** ***, employee of Linn Star, wanted copper line to be installed I had to use the

On Saturday, July 15, 2017, Linn Starr transfer delivered a washer and dryer to my residenceThe delivery crew informed me that they were ONLY there to deliver, not take-away or hook-up/installI advised them that I had paid for the haul-away of the old washer and dryer and the installation of the newThe delivery crew informed me that neither services were on their delivery invoice; however, as a courtesy they hauled away the old washer and dryer, but would not install the newI advised them that I had paid for haul-away and was advised that installation was includedThey responded, "We believe you; however, if it is not on our invoice we cannot do it for liability purposes."
I contacted the delivery service at XXX-XXX-XXXX and apprised the customer service representative of the issueShe advised me that it appeared the installation was left off the delivery crew's invoice, but she could schedule a return crew to installThe earliest the install could be scheduled was Wedne

I purchased a dishwasher from Home Depot in *** Missouri on march 1, and they hired a sub contractor name Linn Star TransferThe contractor named Brian and Randy came out and was flipping my dishwasher up side down on the concrete groundWhen I told Brian he is damaging my dishwasher he got and attitude and then kept doing itHis partner Randy was in my house flipping all the switches to turn on and off powerThey did not seem to know how to install the dishwasher and the handling of the dishwasher was very unprofessionalWe did not end up keeping the dishwasher because they damage it on the concrete.I feel there unprofessional and my experience was very frustrating
Product_Or_Service: dishwasher

Pre-paid service installation was left incomplete by unprofessional employeesComplete inability to reach anyone to remedy the situation
Informed by installation crew that my over-the-range microwave would not fit in spaceInformed them it would as I had measured numerous timesThey stated it would not, I would need to cut my tile (which they could do for me but not without, "butchering my wall")So, of course I didn't want someone who made those statements cutting my tileI was then informed that they don't make money by the hour but rather by the stop, so they were trying to get done as quickly as possibleI double checked the measurements of the microwave and space the following day and the space was more than sufficient for the microwaveAs the installation fee was already paid, and the installation should have taken place while the installers were in my home, as that is their entire job, I feel completely taken advantage of for being convinced that I was wrong in my measu

Failed to properly install refrigeratorRefused to correct issue in a timely manner
I purchased appliances from Home Depot in Columbia, MO in July, Linn Star was their delivery carrierThey came to my house to install the appliances including a refrigerator, and failed to properly installWhen my wife went to open the freezer drawer the entire refrigerator pulled away from the wallThere was still a bag of hardware inside of the refrigeratorMy wife called Linn Star customer service and was told that the earliest they could fix the problem was a week later (despite the fact that the delivery driver had left less than minutes ago and we were still w/in our hour time window for installation)I place a follow up call to Linn Star to express my dissatisfaction with this and attempt to get the issue resolved in a timely mannerThe manager I spoke to was exceedingly rude (I should have, but failed to get her name) and behaved as though this was my problem and that Linn St

I bought a new washing machine from Home Depot Linn is their delivery carrier The delivery men were yukking it up, nice to the old lady, etc I tipped them well Two days later I was mopping up water in the basement from the drain hose which came loose A single cable tie had been used to fasten it, and that was loose I also had water dripping from the hot water hose I called for additional service It's like they sent their enforcer or bouncer guy with all the tattoos and gruff attitude What did I do wrong? Of course, he said the issue is with the water valve and not their hose installation But why didn't I have this issue when the old hose was attached? (One hose connection tilts at a weird angle Is that secure?) As for the drain hose, he tightened the cable tie I asked for more cable ties He had none and said I could buy some To top it all off, when he leaned on the washer lid, it bent inward He raised the lid and PUNCHED the underside of the lid on my brand new washer Then I was asked to sign a receipt that he fixed everything ok Good lordAnd you know what? I signed, because I'm powerless to do anything about being treated like an it and a nuisance As long as Home Depot has this company, I won't be buying any more appliances there I'm not seeking any further contact with this company There is nothing to resolve

Worst installers I have seen, broke my pipe and trying to take no responsibilities what so ever

I would really like someone from this company to call me to resolve the issues that I have hadI have been trying to solve this problem for months
This company has damaged my countertop, trim, and broke off a light on my deck during installationI would like compensated for the damageI have been trying to get this resolved since July now

No communication!!! Bought appliances from Home Depot Delivery was supposed to be today Never got a call yesterday with the window of time for delivery Had to call Home Depot today and they gave us the number to Linn StarThey said they didn't get the delivery until this morning to them, so we are now schedule for Monday, between 12:and 4: I have granite guys combing Monday morning to measure Scheduled them based upon my appliance delivery because I need the stove in for the granite measurements If you are going to deliver as scheduled INFORM THE CUSTOMER!!!! Now I have to reschedule the granite guys because of your incompetence and lack of communication Would never buy appliances again from Home Depot if Linn Star is the delivery company

Made every excuse in the book not to install the dishwasher right off the batAli was great he said he was gonna install but the little guy that was the boss of the crew was ready for lunch apparently and off they went, I had to pull out old dishwasher and install the new one myselfHow is this company still in business!!!!

Linn Star recently delivered washer and dryer that I purchased from Home DepotLinn Star installed appliances, while setting washer into place gouges were put in wood flooringGuys left without saying a word about what happened to floorsA few days later I discovered that cold and hot hoses were incorrectly installed so I had been scalding my black delicate loadsSoOo that's when I called to complain about damage and mistake A third party inspector was sent out and instantly said no doubt the damage was done by installation crewThe damage lines up perfectly with metal on washerI had to wait for Linn Star to come back out to swap hoses so I wouldnt be blamed for damage on floor and second crew said yep here's what first crew did wrong sad moment today when I got email saying my claim was throughly looked into but they deny reaponsiblity and I'm welcome to file a claim with my insurance company and the insurance company can go after Linn Star if they feel Linn Star is at faultOf course Linn Star assumes no one will actually do this for a few scratches so they are completely off the hookYou suck Linn StarI'd give you no stars if I could!!!!

This company just completed a delivery and install of a range we purchased from Home DepotI cannot adequately express how satisfied and impressed I am with the entire experience! After recently dealing with a used appliance store and incompetence with their delivery team, it was so refreshing to work with such a professional and courteous company!! They arrived within the scheduled time frame, they handled the oven with care, explained and installed the anti-tip device, tested the oven to ensure all the components were working correctly, and were done in minutes! Thank you for the punctual and professional delivery!