Linn Star Transfer Inc

This company did follow correct proceduresThey got the delivery address wrong and left my appliances on a sidewalk in front of my business address
This *** company is rated low for a reasonDO NOT USE THIS COMPANY!!! An it of a delivery guy who's number is (XXX) XXX-XXXX delivered my washer to the wrong address, and neglected to follow policy of having making sure I was there, having me sign for it and installing itInstead, this *** leaves my washer outside on the sidewalk in front of my business address! I called him to tell him about his error, and he never picked upI called him many times, texted him and left messagesHe obviously doesn't careWhen the customer rep at Home Depot called Linn Star, they told him the washer was delivered properly and they wouldn't send anyone out to install the washerThey absolutely lied as the address was a UPS StoreThe delivery guy said he left the washer insideFunny, the washer didn't fit through the front doorHome Depot sent

Linn star stated would deliver washing machine on the 9th of may but it was damaged they received my replacement on the 11th@12:25.enoughtimetoloadtruck
They could have loaded my new machine in time for delivery on the the machine was damaged Samsung states they do not send damaged products but based on the complaints apparently linn star does this a lotThey lied to Samsung who promised my delivery on may 13th saying they didn't get the new machine in time to load their truck for the next day but if Samsung had my machine at linn star by 12:in the afternoon why did they NOT keep their promise to deliver my machine on the 13thThey were suppose to bring it on the 9th,they damaged it,so they took it back and said the 13, then with NO NOTICE changed the date to the 16thThere is laundry piled high in my house a dead washer based on Samsung recall, and a transportation company,linn star who seems to like to be disingenuous when it comes to doing their job

Purchased a washer and dryer from ***Had no idea that Linn Star Transfer was the freight company contracted to deliverDelivery window is 2:p.mto 6:p.mtodayDelivery person calls at 5:p.mand states that they will be at my apartment in minutesminutes later their dispatcher calls and says that the delivery truck is here but the delivery truck employees are saying I am not at home...I am here, of courseI walk outside and then my phone rings once (it is the delivery person) and then he hangs up on meI finally wave the truck down and the delivery person says, Oh, we have called you five times just now (not true), that they thought I wasn't home (not true) and also, that they got lostOk, fine, I say, just make the deliveryThe delivery person sits in the truck for another minutes then walks into the apartment and announces he cannot install the washer without flooding the apartment; that the water must be shut off completelyThis is all news to me, and also, I don't think that is necessaryI explain if I had known that I could have taken care of this before the delivery (it is now close to 7:p.m., so not possible this late to call maintenance) After several discussions, I tell them to bring the dryer inThen I tell them to also deliver the washer as well, that I will have someone else install it, but I am going to be reimbursed because I paid for the installationI then get back on the phone and speak to their office manager, and the delivery guy returns to his truck, apparently to get the appliancesWhile I am on the phone....THEY LEAVE WITH MY APPLIANCES! I call their office and I am told, Oh, the delivery workers felt disrespected by you, so they left and you have to reschedule, and they don't want to come backI was dumbfoundedI have never even heard of anything like this? Anyway, I am going to *** tomorrow and if it isn't resolved to my satisfaction I am canceling my order and buying from *** *** *** or ***I think these delivery workers simply did not want to make the last delivery of the day because they wanted to quit for the dayThey made every excuse not to complete the delivery, and now, after reading of all these problems with this company? I don't think I want them making the deliveryI don't trust them

A dishwasher was not installed correctly by Linn Star and we are having trouble getting them to fix the leak
I bought a GE dishwasher through The Home DepotLinn Star was assigned to deliver and install the dishwasher on Wednesday, August Within a day of the install, we noticed the inlet line to the dishwasher was leakingWe called Linn Star within hours of the install to schedule a repair for the leakThe repair was scheduled for Saturday, August I was told I would receive a call the afternoon of Friday, August with a time window for the repair, and another call the day of the repair letting me know they were minutes outI never received a call FridayI called Saturday to ask about the status of the repair and was not able to speak with a live operatorI waited all day Saturday in case the repair man showed upHe did notI called again Saturday and Sunday to inquire about the repair and was not able to speak with a live agentI called The Home Depot with my

My wife and I purchased a new refrigerator through Home Depot and payed $to have the refrigerator delivered and installedThe product was installed in the kitchen on the upper floor of our house on the 17th of September, by two install technicians from Linn Star Transfer IncOur old refrigerator was hooked up to the water line for years and did not leakThe technician disconnected and inspected the old line from the water valve and then reconnected the same lineAfter hours, my wife and I went into the basement to find water draining from our basement ceiling fan and a smoke detectorWe went upstairs to the refrigerator and found that it was leaking from the water valve connection directly into our hardwood kitchen floorI drilled holes into the ceiling to drain the existing water that was trapped in our ceiling from the botched installationIt drained for hoursWe called Home Depot and they filed a incident reportTwo days later, Electric Insurance contacte

Appliances were ordered but no call was made regarding delivery and no call was made when the products were not delivered
I placed an order on behalf of my company on February 16, through Home Depot for delivery of a fridge and dishwasher (Home Depot Order #HXXXX-XXXXX)I was told that I would receive a call from Linn Star on February 26, to alert me to the delivery windowNeither maintenance nor myself received a call regarding a delivery windowI gave them my work cell so I could be reached regardless of the time that they calledOn February 27, 2018, neither the fridge nor the dishwasher was delivered with no call receivedThis morning (February 28, 2018) I called Home Depot to determine what had happenedThe customer rep at Home Depot said everything looked good on their end and the order was processed correctlyThe Home Depot customer rep was told that the dishwasher was on backorder but the the fridge should've been deliveredAfter the Home Depot customer rep

This company should not be in business I ordered a gas range from Home Depot and had it installed a week later The Linn Star guys were quick, in and out The next day, I smelled gas from the new range Called Linn Star and they sent their guys out to check the connection The second crew came out and did nothing to check the gas line connection All they did was open the range door, said they smelled gas, turned off the gas connection and told me I had a defective gas range and get another one from Home Depot
I did just that Got another gas range installed a week later with a third crew, and the same thing happened again Another gas leak REALLY? What are the odds that I get a defective range the second time?? This time, I called the gas company out and the guy told me that Linn Star did not have the range hooked up properly and used the cheep crap gas line and the coupler was not positioned correctly on the range connection After about 1/hour, the line was repaired properly by someone who KNOWS what they are doing
I called Linn Star and told them that these guys need to go get some training if they are to work with gas lines! I thank the good Lord that I am still here to tell about it, otherwise, this company could have blown me up with the rest of the building
In short, all three Linn Star teams should be fired! We are talking human lives that could have been lost! I also let Home Depot know what a schlocky company Linn Star is I thought these were certified technicians
Linn Star Transfer better clean up their act or get out of the business

Horrible service! I ordered a washer and dryer from Home Depot which was scheduled to be delivered today Between and They told me they would call when they were a half hour away At 5:I still had not heard anything, So I called to check on the statusI was told I was delivery number and they were on number 7:still no call I called again to get a status updateI was told they were on service number No sympathy or apology was givenI was just told to wait for them to call Why am I having to call you to get status updates? I receive call from a dispatcher saying that The delivery person had been injured and required medical attention so they would not be able to deliver my appliances today (Saturday) and I would need to reschedule for TuesdayThis is completely unacceptable I have a schedule and was expecting to have a washer and dryer in my house today I asked them if I could come pick up myself they said no I asked if they could deliver tomorrow, sunday "We don't deliver on sundays"No apologies or accommodations were made for me as a result of them screwing up my order I am not at all pleased and plan to cancel my order Home Depot should not be using Linn Star as their delivery service if they don't have the same quality customer service I expect and receive from Home Depot Very disapppointed frustrated and annoyed

Linn Star was contracted by Home Depot for delivery of appliancesI received a call from Linn Star with a date & timeframe for delivery of a dishwasher & freezerThey never showed or calledWe had moved furniture and removed under sink storage in preparationI called customer service and I was told the delivery team was gone for the day & I needed to call the next day for deliveryI called Home Depot who rescheduled deliveryDelivery occurred days laterThere was no resolution or apologyThe old dishwasher was unhooked and removed only to discover the new dishwasher was damagedI had to ask for my old dishwasher to be put back -they weren't going to! We had plans that evening and came home to kitchen floodedThe water valve was not tightened and was dripping water the whole timeall in my new cabinets and onto my bamboo floorIn addition, the hose was not hooked back up, therefore if the left side of the sink was used, the water would have drained directly into the cabinet

Horrible experienceRep called during delivery window to inform of truck-related delay and extend window by two hoursWaited SEVEN hours for delivery and they never arrived and NEVER CALLED to inform us they weren't comingNo one answered phoneUnprofessional conduct of business and disrespectful of customer's timeWould never use again

If I could give Linn Star Transfer zero stars rating, I would! We purchased a dishwasher from the Home Depot in Olathe, Kansas on 07/01/They contracted with Linn Star Transfer to deliver the dishwasher on 07/06/between 12-4pmI received a call at 12:15pm that day saying they were running behind but would arrive before 4pmThey did not arrive until 5pm as I was leaving the houseThe delivery guys said they had 1-more installs and would return later to install my dishwasherTHEY RETURNED AT 11:30PM AND KNOCKED ON OUR DOOR REPEATEDLY [WE WERE ASLEEP]And, by the way, we live on acres on a gravel road...no street lamps and no porch light on...so it's very dark WHO DOES THIS? Apparently, Linn Star Transfer thinks it's okay!!!

Worst experience ever. Unprofessional and unqualified teach tried to install my dishwasher that I purchased from Home Depot in Aurora. I have an older home and the installation tech needed to maneuver a bit around a pipe. Needless to say the tech hit the pipe and caused a small leak. I had to call a plumber to fix the pipe. I had to deal with the delivery manager who is unprofessional and non-communicative. I had to continue to reach out to him for answers and basically he said not our problem good luck. Home depot would be wise to find another vendor.

Very rude and unwilling to work with customers. I was scheduled for Sat between 5-7pm and was called at 9am advising of issues and cancellation of delivery. When I asked to reschedule for Mon-they advised I would be called Mon for a Tues time slot. I requested between 5-7 again and was told she would put it in that I want PM. I recv'd my call this morning and was advised between 1:30-3:30pm. When I called back to let them know this time wouldn't work, they were rude and said they won't be in my area during that time. When you inconvenience your customer....YOU MAKE IT RIGHT!!!!!! I didn't cancel, they did due to truck issues or personal issues(is what I was told). Any one who purchases from [redacted], etc......this is the company they use. They lack customer service and don't care about you as the customer because they are already getting paid! Worst company every!!!!!!!!

Lousy service, not forthcoming with info... they broke the saddle valve for the water shutoff for icemaker and took the handle.
Then told us we had to replace it. My son and brother left immediately to get a new valve and told them they would be right back. After my Son left they gave me a card and told me to call as soon as it was fixed. My son was back and the new valve replaced in 20 min. I called the number he gave me and was told we had to reschedule. The soonest they could get back was 6 days later. These men didn't even have the decency to tell me to put the frozen food back into the freezer. I had food all over the counters and kitchen table. They did not tell me they wouldn't be back. That day...I assumed they were going to they're next delivery and would be right back.I will NEVER use this company or anyone using the again! Very Misleading and in professional! Terrible service!!!!