Linnemann Realty

We have spoken with [redacted] regarding the Revdex.com complaint regarding her move out cost After calling her and making the adjustments, we are editing her charges to reflect her true amount We are removing hours of labor cost and several smaller repairs that were missed on the condition report In addition we are removing the cost of utility service due to the missed inspection date and one processing fee.There was a $balance due but we zeroed the total for a resulting balance of $

Ms***, I’m sorry you’ve had such a negative experience with our company after vacating the property on Thoroughbred Drive in Killeen I also applaud you on your investigative skills and diligence in researching my company That being said, allow me to clarify a few things for you concerning this situationYes, Ms [redacted] is the daughter of the family that owns the cleaning team But [redacted] is not the person who selects the contractors for each job nor does she oversee their work She has no direct interaction with any of our service companies Had you researched further, you would have found that she’s also the sister of one of our agents, [redacted] You might also learn that my wife [redacted] is our Director of Marketing and Personnel and her father, [redacted] , is also one of our inspectors We’re a small business in a small town We work with family, we always have A factor which doesn’t bring with it a conflict of interest and, likewise, a factor that does not relieve you from the responsibility of properly cleaning your home when you move outAs for [redacted] , we perform thorough background checks on all of our employees before they come to work here [redacted] is not the only employee we’ve ever had that has not had a perfect past life We know the whole story, and again, it has zero bearing on the fact that you left the home on Thoroughbred in disrepair and entirely dirtyWe make a big effort to instruct all of our residents on how to properly vacate a property You were given a copy of our move-out policies and procedures when you moved in and you were again given those when you gave your notice to vacate We’re always here to answer any questions you might have about what to do to be prepared when you move Moving is always a difficult process and we try to make it as easy as possible There is no money to be made from a house that needs work It costs us time, effort, and wasted man-hours to bring a property back to its proper conditionSo please don’t presume that we’re in this to make a profit from you, or to intentionally hurt you or any of our tenants I’ve been in this business years and we wouldn’t have come this far if that was our outlookYou also had a question about the new occupants Yes, it is our policy that if we rent a property and collect rent during a period that you have already paid for, then that pro-rated rent will be refunded to you While someone did put down a deposit in March, they do not take possession of, and begin paying rent for, this property until April 19th The tenant put down a deposit from out of town, without viewing the property in person We marketed the home with old pictures because we were still in the process of making it readyWhen you get down to the facts, all the work needed to bring this home back to the condition it was in when you moved in was justified, and done in a workmanlike manner at market prices Your last email was filled with threats to publicly disparage our employees and to sue us in civil court I would certainly hope that’s not your plan Should you do either then I would have no choice but to engage my legal counsel, sue you for defamation and libel should you profane anyone of my employees, and counter-sue you in civil court for the balance of the charges for the damages you caused to this homeI’m trying to be understanding with you, and trying very hard to be diplomatic Along with this letter I’m sending you just a few of the 200+ pictures we have of your home after the move-out All of the pictures are date-stamped, proving that they were taken after you vacated As you can clearly see, the home was in far from acceptable condition Please feel free to email me back with any other questions or concerns you might have I’m more than happy to try to clarify everything further so hopefully you have a better understanding of the situation and our positionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not completely adequateI received and itemized list that was not an accurate representation of the propertyItems listed on the cleaning report iestains was there when I moved inI have had to remind this company to look at the pre-inspection after they took my moneyThey have bad business practice and I will make it my business to inform othersI had to hire professional company for carpet.cleaning per my lease but they used a so called company that can not properly write an invoice or itemized list of what was doneThat unit had no fire place, trash to haul, or storage shed to clean to start so why was it on the so called itemized list I am required to get after my deposit is taken? This is suppose to be an adequate representation but they failed and copied and pasted something just to send meI was told that the.company recently changed names but the actual invoice is dated earlier than the so called name change, is this a discrepancy too? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I'm sorry that you had so many problems when you moved in, however we do not make anyone move into a place that they don't want to move into If the property was that bad a phone call would have fixed that I can not help this tenant with anything that happened years ago today I can explain the charges The property had many cleaning issues that had to be addressed WE had to get a cleaning team out to the property for a large cleaning Per the lease that you signed you have to have a PROFESSIONAL CLEANING COMPANY clean the carpet,not the rented one that you did Again according to the lease you have to have pest control done, which is also stated in the lease that you signed The damage were tings that were not noted on your move in condition form You did not get charged for anything that was on your move in condition form I would suggest that in the future you read your lease from top to bottom before you sign it This could all be avoided if that was done A lease is a legal binding contract so whatever is stated in the lease is what you agree to and the property management company

It seemed like there was some miscommunication with whoever she spoke withWe would not hold the tenants money unless the tenant owed Linnemann the funds The check for your overpayment will be done today It could not be done Friday because there was no one here that could sign for it

Complaint: [redacted] I am rejecting this response because: I am trying to understand how I was negligent, by returning from out of town and allowing my 6yro to use the bathroom Regards, [redacted]

I'm sorry Mr*** had a negative experience with our company, but per his own words he and his roommates left the home a mess While I sympathize with his situation we have a job to do on our end, which is to represent our property owners as best we can In fact, we are contractually
obligated to do so Roommate situations are, in many cases, difficult for the roommates themselves I've seen a lot of cases where one roommate skips out and leaves the others with the bills This is not the fault of the property owner nor the management company, but invariably leaves the other roommates with bills they cannot handle Per the contact, any liabilities from non-performance are "joint and several", which means that each person on the lease is individually responsible for the entire balance If Mr*** was the owner of this home he would want the full balance paid for the damages done And while I'm sorry that he's now in a difficult situation it's obvious that this stemmed from his own poor decision-making His complaint shouldn't be with our company but with his ex-roommates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I feel it must be noted the complaint was not made in hasteI felt that based upon the nature of what happened, the Revdex.com should be aware of the practices of this company. I do realize, and was informed, that they will work on the issue, that is not the reason that I made the complaintThis company, without any communication with me regarding the issues, took my entire deposit and very clearly made some obvious mistakes. For me, the money is not the issue, it is principle. For many, this money being taken would be a serious burden and anytime money is withheld from a tenant, especially a good one, there should be better communication. Not only did they take the full days to submit the report, there was never an attempt to work with me on their concernsAgain, bottom line is that I do understand they are working the issue, I simply felt the issue was serious enough to have a report madeI apologize if this is not the correct forum and if I wasted anyone's timeI am not trying to hurt the company at all, they were good to me while I lived there, I just feel some of their practices need to be reassessed and monitored
Regards,
*** ***

I'm more than happy to address Ms*** issues with her security deposit refund, but she has not followed the proper protocol for a legitimate Revdex.com complaint We just learned of her dispute with our company yesterday per the letter she emailed to us on 9/18/at 2:pm The letter
is attached for your review We honor all disputes and will look into this fully If a mistake has been made in our maintenance department then we will rectify it and issue a refund accordingly That being said, one of your requirements for a Revdex.com complaint to be filed is that the customer has to have already made every effort to communicate with and work with the business in question This is obviously not the case Please let Ms*** know that we have received her email and are researching her dispute as I write this I have no other information to offer the Revdex.com at this point and feel that this complaint was made in haste

I do believe that the Director of Maintenance has already shared his final findings on this. He did see a discrepancy with the faded paint and minor scuffing which he believed was fair wear and tear. The rest of the items that you were charged for, the findings were conclusive as the
tenant did not annotate any of these items on their move in sheet. As far as the cleaning there were items notated on the report and pictures to support this information. The cleaning will remain the same. *** Realty does not have a cleaning company that works directly with ***. We hire contractors outside of the company. The company that was used in this case did recently change their name. The phone number on the paperwork is correct so the name will have nothing to do with ***. At this point we have annotated that the customer is to receive the and close the file

This particular tenant is not or has not ever been our tenant. We have never even managed the property she resided in

The same subject has already been explained to these tenants. Per the lease that the tenant signed. 4. Automatic Renewal and Notice to Termination B. If this lease automatically renews on a month to month basis, it will continue to renew on month to month basis until
either party provides written notice of termination to the other party and the notice of termination will be effective on the LAST DAY of the month following the month in which the notice was given. Landlord is not OBLIGATED TO PRORATE RENT EVEN IF TENANT SURRENDERS THE PROPERTY BEFORE TERMINATION DATE. Rules are set for a reason and we expect all of our tenants to follow the rules. You did not put in your move in notice until July 6, we even have an email explaining this to you on July 3. We do not collect any money from repairs. WE contract all of the work out, none of the contractors we use work for us, so how could we be making any money on any of the repairs. The pest control is something that again is mandatory and was done before you moved in so it is expected when you move out

Complaint: ***
I am rejecting this response because:
We addressed the condition of the home before signing our lease and we assure the house would be cleaned so when it came time for us to move in a that had happened was the carpet vacuumed, not the dead bugs cleaned up or the bathroom swept or the stained toilet seat replacedOver the holiday weekend we actually had to clean and do repairs ourselves and when I went in to *** the following Monday I spoke to a maintenance manager about the repairs we did and showed pictures of the houseWe later got reimbursed for the repairs and nothing happened about the mess we were forced to do. As for the owner of our home, we were told multiple times by multiple managers the owner of linnemann was the owner of our homeMost likely a misunderstanding.The dishwasher, a month and a half to repair a dishwasher is not acceptable and to claim that wasn't an issue is a jokeThree times a repair guy was sent out and tried to keep it running but in the end deemed it brokenFor a month and a half our dishwasher was nonfunctionalLack of funds is not an excuseAnd finally the washer and dryerPlain and simple it is not the owners it was left behind by the previous tenants and when we signed our lease your company actually offered to haul it away for us and after moving it was our responsibility and should it have and issues or break we could not put in work orders for itSo to claim we stole from them is absolutely absurd I hope this can get handled professionally however if we areally held responsible for things that were not in our control we will be contacting a lawerOur time in this home we were treated completely unfairly and we're over paying for the care we received from the owner of this home.Regards,*** ***

I have talked to the office staff and this client's security deposit has been sent, however the 30 day time frame has not even came yet.  We have 30 days to get any of our tenants deposit back so I'm not sure what this tenant is asking for at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I'm sorry that you had so many problems when you moved in, however we do not make anyone move into a place that they don't want to move into.  If the property was that bad a phone call would have fixed that.  I can not help this tenant with anything that happened 2 years ago today.  I...

can explain the charges.  The property had many cleaning issues that had to be addressed.  WE had to get a cleaning team out to the property for a large cleaning.  Per the lease that you signed you have to have a PROFESSIONAL CLEANING COMPANY clean the carpet,not the rented one that you did.  Again according to the lease you have to have pest control done, which is also stated in the lease that you signed.  The damage were tings that were not noted on your move in condition form.  You did not get charged for anything that was on your move in condition form.  I would suggest that in the future you read your lease from top to bottom before you sign it.  This could all be avoided if that was done.   A lease is a legal binding contract so whatever is stated in the lease is what you agree to and the property management company.

Unfortunately all of our tenants are responsible for regular property maintenance in the homes they live in.  If this tenant will look at her lease Page 6, paragraph A-7, it reads as follows, A tenant will take all necessary precautions to prevent broken water pipes due to freezing or other...

causes.  The tenant signed this lease, which means she agrees to what she should be doing.  The owner should not be responsible for a tenants negligence.

This is a new procedure that was started with all of our clients.  I'm sorry the client did not read the agreement from the third party administrator about the fee that will be charged if the client uses a debit card.  Unfortunately I have no control since we are not the company that...

issued the charge.  I can not refund the money when we did not receive the funds.

Ms. [redacted], I’m sorry you’ve had such a negative experience with our company after vacating the property on Thoroughbred Drive in Killeen.  I also applaud you on your investigative skills and diligence in researching my company.  That being said, allow me to clarify a few things for you...

concerning this situation. Yes, Ms. [redacted] is the daughter of the family that owns the cleaning team.  But [redacted] is not the person who selects the contractors for each job nor does she oversee their work.  She has no direct interaction with any of our service companies.  Had you researched further, you would have found that she’s also the sister of one of our agents, [redacted].  You might also learn that my wife [redacted] is our Director of Marketing and Personnel and her father, [redacted], is also one of our inspectors.  We’re a small business in a small town.  We work with family, we always have.  A factor which doesn’t bring with it a conflict of interest and, likewise, a factor that does not relieve you from the responsibility of properly cleaning your home when you move out. As for [redacted], we perform thorough background checks on all of our employees before they come to work here.  [redacted] is not the only employee we’ve ever had that has not had a perfect past life.  We know the whole story, and again, it has zero bearing on the fact that you left the home on Thoroughbred in disrepair and entirely dirty. We make a big effort to instruct all of our residents on how to properly vacate a property.  You were given a copy of our move-out policies and procedures when you moved in and you were again given those when you gave your notice to vacate.  We’re always here to answer any questions you might have about what to do to be prepared when you move.  Moving is always a difficult process and we try to make it as easy as possible.  There is no money to be made from a house that needs work.  It costs us time, effort, and wasted man-hours to bring a property back to its proper condition. So please don’t presume that we’re in this to make a profit from you, or to intentionally hurt you or any of our tenants.  I’ve been in this business 23 years and we wouldn’t have come this far if that was our outlook. You also had a question about the new occupants.  Yes, it is our policy that if we rent a property and collect rent during a period that you have already paid for, then that pro-rated rent will be refunded to you.  While someone did put down a deposit in March, they do not take possession of, and begin paying rent for, this property until April 19th.  The tenant put down a deposit from out of town, without viewing the property in person.  We marketed the home with old pictures because we were still in the process of making it ready. When you get down to the facts, all the work needed to bring this home back to the condition it was in when you moved in was justified, and done in a workmanlike manner at market prices.  Your last email was filled with threats to publicly disparage our employees and to sue us in civil court.  I would certainly hope that’s not your plan.  Should you do either then I would have no choice but to engage my legal counsel, sue you for defamation and libel should you profane anyone of my employees, and counter-sue you in civil court for the balance of the charges for the damages you caused to this home. I’m trying to be understanding with you, and trying very hard to be diplomatic.  Along with this letter I’m sending you just a few of the 200+ pictures we have of your home after the move-out.  All of the pictures are date-stamped, proving that they were taken after you vacated.  As you can clearly see, the home was in far from acceptable condition.  Please feel free to email me back with any other questions or concerns you might have.  I’m more than happy to try to clarify everything further so hopefully you have a better understanding of the situation and our position. Sincerely, [redacted]