Lipenwald, Inc.

Review: I placed an order for an item on 12/18/2012. It has been 6 months and I still have not received the item. I have now asked for my money back via an email message and have not received a response. I feel this company took my money and would rather advertise other items for sale then send what I have ordered. I am enclosing my order information below Order Confirmation E-Mailed on 2012/12/18 at 21:25:08 Eastern Time The National Motor Museum Mint Flatbed Fire Set22 South Smith StNorwalk CT [email protected] DO NOT REPLY to this email, it is sent from an unmonitored email box. Order Date: 12/18/2012Order Number: XXXXXXXX Bill To:[redacted] XXXXXUS Ship To:[redacted]20831 [redacted] XXXXXUS

Product_Or_Service: Model car

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like a refund back to my credit card and think they owe me compensation for them taking my money, but not delivering the product to me.

Business

Response:

Business Response /* (1000, 5, 2013/07/01) */

The order was canceled based on an email from the customer. There was never a charge; the customer was never billed.

Review: Called via phone. Tried to order ONE (1) item. Forced to listen for over half hour of sale pitches of other items, including those unrelated to original purchase. Never received confirmation number. Was given a customer service number to call M-F, 9 to 5. Tried calling back in that time frame numerous times. Phone just kept ringing and eventually hangs up. Don't know if my original order went through of if I am going to be sent and billed for items I did not request. When I first called, I had to give up a credit card number to continue. After trying to get confirmation on my original order, I was forced to listen to one sales pitch after another, before being transferred twice to more sales pitches.Desired Settlement: I called ###-###-#### to order 2 model pickups. Total cost should be $10 + $6.95 shipping for each. Total should be $23.90. I do not want them to send me anything else, nor bill me for anything else. Just because they have my credit card on file, I DECLINED any other offers or deals or specials they claim to have. I am not interested in any solicitation to a "free" cruise or any other deals they have. All I want is my original order for $23.90. Nothing else.

Business

Response:

Spoke to customer. Have confirmed with them what was ordered is what they wanted. Nothing more.

Review: I`ve been getting the state $2 bill and the national park $2 bill and quarter collection from New England Mint from the beginning. For whatever reason, they stopped delivery. When I try to contact them with the phone number I was given, I get no response. I would like to know, if I am still in the program or not?Desired Settlement: Why have I stopped receiving shipments?

Business

Response:

Called customer. All set.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have tried contacting this company now three times about my order. I still haven't heard back from them. I was charged for my order of $46.95, So I would either like my order or a check for what I paid to them. This is the second time now that I have had issue's with this company.This is my third time typing your company about my order here. I still haven't heard anything back from you. I placed an order on June 12, 2013 at 10;19a.m. I was charged for this order but never got my products. I would like an answer to what is going here today please. If I don't hear back from you I will be contacting the Revdex.com about this issue.[redacted] order number/ID: XXXXXXXXXXXXXInvoice # : 3t20m4rna56Order Total: $46.95 billed to card ending in 4308[redacted] street[redacted]@att.netXXX-XXX-XXXX

Product_Or_Service: The Trillion Dollar Coin's

Order_Number: XXXXXXXXXXXXX

Account_Number: Invoice # : 3t20m4rn

Desired Settlement: DesiredSettlementID: Refund

I would either like to receive my product or get my money back.

Business

Response:

Business Response /* (1000, 5, 2013/06/27) */

There was an inventory issue at the warehouse which has delayed shipment. A refund will be issued and the order canceled.

Review: This company has been automatically withdrawing $26.90 from my bank account for a New England Mint $2 bill parks collection after I spoke with them on the phone to cancel the order after the first shipment. I was on hold for almost one hour just to get to speak with someone then after they confirmed my billing account, they guaranteed me the auto charges would stop, and they have not!Desired Settlement: I want a full refund of the last charges to my account and I want the auto charges to stop!

Business

Response:

Spoke to customer. Have cancelled him out of the monthly club.

Review: ordered from them ,got product.ask if I wanted to be in the "club" and items sent automatically.I said no.a package was sent anyway and put on my debit card $38.85 {$8.95 included in that amount as s.+h.}I contacted my bank I am having them get a refund as I did not say they could send it or put it on my debt. I called the company the lady was snippy,rude and poor overall bad attitude.I sent back the package which cost $9.50. I told her my bank was getting my money back and also I want a refund for the postage to return the item I did not order.she informed me they don't refund any shipping and handling charges!!!this company is a rip off and I strongly advise no one order from them.I canceled my debt card they had as I feel sure their scam will continue....perhaps some people would not take the trouble to do what I am...well guess what ,they ripped off the wrong person!!Desired Settlement: my problem is being worked on at this time

Business

Response:

customer called on 01/28 to cancel order. Once we receive the product, we will issue a full refund include shipping.

Review: On March 23, 2015 I placed an order for a $100 Mystery Box and a Set of [redacted]. The items were shipped on march 30, 2015. When I received the items I noticed that I received the $50 Mystery Box instead of the $100 Mystery Box. I know this because I ordered and received the $50 Mystery Box two weeks earlier. The items in the $100 Mystery Box were EXACTLY the same as the $50 Mystery Box. I have called [redacted] customer service over 4 times leaving messages asking to be called back. No one has ever answered the phone or called me. I have sent 3 emails and the only response I received was "your order has been shipped". I know my order has been shipped, but it's the incorrect order. I sent scanned copies of all the documentation and to this day I have not received any contact (other than that one email) from [redacted] trying to resolve the incorrect shipment. I am extremely frustrated with this company. All I ask is for someone to contact me and tell me how they plan on solving their mistake.Desired Settlement: All I ask is that I get the correct package...the $100 Mystery Box. I don't want to keep a duplicate of the $50 Mystery Box. If they cannot provide me with the $100 Mystery Box then I would like a refund. I would have no problem returning the $50 Mystery Box they sent, as long as they pay for return shipment since it was their mistake.

Business

Response:

The $100.00 mystery box of cars is just that a mystery. If the customer would like a second set of the $50.00 mystery box of cars we would be happy to double up the order and then they would $100.00 of mystery box of cars*

Consumer

Response:

I understand completely that the "Mystery Box" is a "Mystery Box". I don't know what I'll be getting...it will be a surprise. When I purchased the $100 Mystery Box I expected to a $100 Mystery Box, not a $50 Mystery Box. The $50 Mystery Box included 6 cars and a stand. I expected to get at least double that since I paid double. What I got was 6 cars and a stand (the exact same everything as the $50 Mystery Box). I do not want another $50 Mystery Box, because I do not want the exact same cars and stand that I already received. I would prefer a refund of half the cost. In short, I'd like $20 sent to me or credited to my credit card. I also would have preferred to handle this via the company's customer service line but since no one acknowledged my calls or emails I had to take this route.

Business

Response:

we would be happy to send another $50.00 mystery box to make up the difference. The essence of the mystery box is that it is filled with cars that are randomly selected

Business

Response:

we will request a refund for $20.00. I need the name and address of the customer so I can request a refund**

Consumer

Response:

I accept the offer of a $20 refund. Name and address is below. Please let me know when the check has been sent.

Review: [redacted] did not send my order to me, They charged my credit card and no product came. I left a message on the customer service phone number that's listed in which they state somebody will return my call, it never happened. I called several times and left different messages to let know what carrier delivered my order and when it was delivered, no return calls or emails. They took my money on a credit card right away but no product came to me. The order date was 03/15/15, invoice #[redacted], order #[redacted]. When checking on the web site about the order, it showed that the ship date was 03/19/15, and the expected delivery date would be 03/29/2015 - 04/02/2015. But nothing has arrived, and no information has been given to me.Desired Settlement: I would like to have the items I ordered first, if not the refund my account the total dollar amount. I would like to have the shipping information, who the delivery company was [redacted], or who, and a confirmation #. I have had no problems with anything delivered. Thank you.

Business

Response:

The item shipped with his [redacted] badge to [redacted] in [redacted]. If he still wants the item we will reship them.Al

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: This is for unauthorized use of my credit card.In Mid October 2013 I received a call from Motor Mint Cars under the pretense they wanted to send me a Christmas Sale Catalogue. I agreed to look at the catalogue. There was never any discussion of buying anything during this conversation. I never purchased anything and I certainly never authorized to use my credit card.Because I had been a prior customer, they had my name, address, phone number and credit card info on file. They processed a bogus sale on my credit card for $38.85.On November 20, 2013 I did receive a package from them but I refused to accept delivery, and had it returned to Motor Mint Cars by the US Postal Service.Desired Settlement: 1. Credit my [redacted] account $38.85.2. Remove all of my personal info from their database.3. Have no further calls to me.

Business

Response:

Customer was refunded on 12/13/2013 for $38.85. Customer also ordered [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your help in this matter.

Please be aware that their allegation I ordered the crap is not true.

Sincerely,

Review: I was told I would receive a binder to put the cards with the $2 bills in. Have called and talked to them and was told it was being sent. No one answers the phone to talk to. Would like to receive what I was promised.Desired Settlement: to receive what I was promised

Business

Response:

We have spoken to the customer and the binder is being shipped tomorrow.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would not of sent a complaint if the item had been sent the first time I called three months ago. Also the telephone number is never answered when called

Sincerely,

Review: This business Lipenwald.inc., made a fake order in my name with my credit card. How? I don`t know. The amount was $60.80. They took the amount out of my bank amount. The order was for some kind of fake gold coins and fake $2 bills. They go by the name New England Mint. I found out the vice president name maybe [redacted].Desired Settlement: Well, when I went to use my credit card one day this month, I found out that it was some money missing. So, the next day I contacted my bank. They told me to wait about two are three days and come in and sign some papers to turn the money back over to my account. And I also changed my account number and card number. I want them to go to jail, and I want a cash amount for them stealing from me.

Business

Response:

If customer no longer wants the order, please return and we will issue a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Placed an order for products in July 2012 and never received them so I called the company and explained and they were supposed to reship and I never received them! I called today,July 31,2013,to ask for a refund and they said they could not refund my money since the order was placed over a year ago that they could only reship the products again,I no longer want the product since it has taken so long and they have charged me several times for something I never received! I have been charged a total of around $60.00 and wish to be refunded my money!

Product_Or_Service: plants

Desired Settlement: DesiredSettlementID: Refund

I wish to be refunded all money that was taken from my checking account by this company,which is approximately $60.00!

Business

Response:

Business Response /* (1000, 5, 2013/08/02) */

The customer was originally shipped in 2012 and our records show the product was delivered to the local post office. The orders were reshipped two times in 2013 as well.

The total charge to the customer was only $33.86 as reships are not charges. The customer claims none of the 4 shipments we have made in total ever arrived, yet nothing has been returned to us by the post office.

A refund is not possible and we have continued to reship to the address the customer provides, yet then claims nothing is ever received. I am willing to reship with a confirmation of the address.

Review: My child wrote a business letter from a address in his language book to National Motor Musuem Mint. The offer was to send in money with the letter and he would recieve an antique car model. The information did not state this is a club and we would be recieving shipments each month. I have gone on line to try to contact them and can not get through on any telephone numbers and the only web address says to only contact them if it was a internet sale. It was not. The invoice says to contact [redacted] for customer inqueries and requests order number and/or account number and a zip code in order to access customer service and log in. When I enter the information is says that the zip code I enter is not the one they have on file and will not let me log on. I have been careful to enter the numbers correctly. I believe they may have it entered in their files incorrectly. We do not wish to pay return shipping on any future shipments that may arrive.Desired Settlement: No further shipments sent and and shipping costs refunded.

Business

Response:

Called customer / cancelled all future shipments in the club.

Review: This company uses a dishonest practices on there website advertising hummingbird vines. The website is extremely misleading. They take your credit card information and process it immediately without authorization and then they force you to double your order because they have grayed out the "No" answer when it asks if you would like to double your order. There is no back button to review your order or any summary of charges and they charge you 5X the price they quoted for shipping. I did not hit the submit order button. I did not place or authorize the order but cancelled out of the website. I received a confirmation of order the next day which I did not authorize. I sent two emails trying to cancel the order and never received a response.I called customer service at ###-###-#### and waited over 30 minutes for an operator only to be told she was only a service company and could not cancel the order. The Sales Invoice # didn't mean anything to her but she looked up my name and address. She said she had no way to stop the nursery before it ships. They were given more than enough time to cancel my order (two days) before it shipped and did not do so.Desired Settlement: I would like to have a full refund to my credit card for this unauthorized charge of $67.80 without requiring me to refuse delivery and drive to the post office and pay for a delivery confirmation receipt.

Business

Response:

We have left the customer 2 messages. However, we have issued a refund for the full shipping charge.

Business

Response:

We have processed a refund check for the total amount paid by the customer for $67.80

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have sent 3 emails in response to their business response with copies to Revdex.com requiring further information and have not received a reply!!!

Sincerely,

Consumer

Response:

Consumer has called and requested this complaint to be re-opened because he has not received his refund.

Please confirm that refund is being processed..

Thank You

Business

Response:

Refund checks are issued the beginning of each month. Checks will be process tomorrow and mailed by the beginning of next week.

Review: I placed an order with [redacted] (an affiliate of Lipenwald, Inc.), via the internet on April 16, 2015. I received my order on May 9, 2015. I immediately opened the package and saw that the items were poorly packaged. Everything was just bouncing around inside of the box and not secured in any way. I immediately took pictures of the 6 diecast items to show what was broken or missing off of them. I also did not receive two items that I ordered and received an item I did not order. I sent an email on Saturday, May 9, 2015, including the pictures and missing items info. On Monday, May 11, 2015, I called in the morning and was on hold until it finally told me that I had to leave a message and that someone would call me by the end of the business day. On Tuesday, May 12, 2015, in the afternoon, I tried to call them back since I had not received a call back from them. I sat on hold for 32 minutes and finally someone answered. The lady informed me that she was with Garndeners and that I needed to call the [redacted]. I told her that I had sent them an email and left a message and had not received any response. She said that she would take my name and number and pass it along and I asked her how long was I going to have to wait and she hung up on me. So, I immediately sent the email with the pics for a second time and called and left another message. I still have not received any response. I keep trying the numbers at different times, hoping to catch someone. But no such luckDesired Settlement: I would like to have my items sent to me that I ordered and paid for, plus the broken items replaced. I would also like for them to make it so that customers can contact them and things like this can be handled promptly.

Business

Response:

Customer ([redacted]) ordered numerous items from the [redacted], some of which were discontinued so they could not be sent and the customer was not charged for. If the customer tells me what was missing and what was damaged I will see if I can replace it.*

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I contacted the business immediately after opening the box and sent them the pics that I have attached to this email. I got no response. I called and left messages according to their instructions at their advertised phone numbers. I got no response.

Review: I ordered 19 motorcars around $196.49 but haven't received yet for this order . And I have been tried to contact to their customer service about this issue but no answer/response through send an email or phone. It's already more than 1.5 month I already waited for my order. If some one knows who direct contact person of this company,really appreciate to inform me.

Business

Response:

Customer ordered quite a few cars on our close out list and 2 were discontinued so the entire order did not ship. I have removed the discontinued items from the order and our system will now send the order out. We apologize for her confusion.*

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I cancelled my order, I already disappointed to their services. It's almost 2 months.I called many times no response and no up date till I raise this issue to Revdex.com.Thanks for your response but I need my money back as soon as possible,please.

Sincerely,