ListenClear

Supposed to get free hearing aids for life, just pay $6.95 for shipping/handling. They discontinued the program January 1, 2020. I do not recommend this company and their product to ANYONE.

Customer Service talked with Mr [redacted] on 9/15/and resolved the account$will be refunded back to his card on file, and $will be refunded via paper checkIf he has any further questions, he can call Customer Service at ###-###-#### Monday through Saturday from a.mto p.m Eastern

Again, we have done everything to accommodate Ms***’s hearing difficultyThe solution would be to move back to the Elite model of hearing aids which can support the degree of loss Ms [redacted] suffers fromAn upgrade to another model does not cost the customer anything, nor does the shippingBecause there was a period of three months between the payment of the hearing aids and the first problem, we doubt the hearing aids are causing the issueNo refund is dueIf Ms [redacted] is skeptical of the Elite’s remote, she can still use the hearing aids without using the remoteIf she would like to move to the Elite, please give Customer Service a call: ###-###-####They are available Monday through Saturday from a.m– p.mEastern

This customer was sent a refund check on 10/ListenClear attempted to call today, 10/to provide the check numberWe will call again to confirm the customer is aware of their refund

We listened to the sales call between the Sales Representative and Mr [redacted] on 12/2/Mr [redacted] was quoted, and agreed to, $for one hearing aid on a $a month payment planHe also agreed to the optional warranty coverageInstead, Mr [redacted] was sent a pair of ListenClear hearing aidsBecause of the discrepancy between the conversation and the order placed, we will accept the hearing aids back and close the accountWe will be mailing Mr [redacted] a prepaid shipping label to get the hearing aids back

Complaint: [redacted] I am rejecting this response because:I used all of my associated phone numbers to contact Listen Clear on multiple occasions between 4/and 5/If Listen Clear claims that I have made no efforts to contact them during these dates, I am more than willing to provide proof through phone records or other needsHowever, I am unwilling to pay for the product because I attempted to contact Listen Clear several timesI left messages and my phone number many times Regards, [redacted] ***

Company's response below:In regards to Mr [redacted] 's complaint: On June 9, 2016, Mr [redacted] called in to request a repair because his right unit turned on and off intermittentlyWhen we received the unit back on July 1, 2016, our warehouse department concluded that the reason for the issue was a wax blockage interrupting the soundWe recommend cleaning the hearing aid tips once or twice a week with soap and water to keep the opening clean and free of debrisWhen Mr [redacted] called in on July 14, 2016, a week after receiving his repair, he reported the same problem happening againA representative tried explaining this procedure to him so the issue would stop happeningThe representative also offered new receiver wires to mitigate the issue, bypassing the need to clean his current onesMr [redacted] was focused on getting a refund and refused this information and the offer for new receiver wiresOn August 3rd, 2016, Mr [redacted] called in again to try to get a refund for the continuing issue, and was told again about his options to clean the units, receive the new receiver wires, or send the unit in to be repairedThe repair, the receiver wires, and the shipping would be free and covered under his given standard warranty, which expires on 12/30/A representative sent him a prepaid label on 8/3/for the free repairAs per his request, a supervisor called and left Mr [redacted] a message on 8/3/As of 9/13/2016, the prepaid label has not been used so we have not been given the opportunity to fix his issueCleaning the unit is an integral part of the hearing aid's success and his given warranty allows us to fix issues as they come upBecause we have offered all of these free services to fix the issue, we will not be refunding the account [redacted]

Mr [redacted] ordered hearings from ListenClear on 6/7/for a 45-day trialThe hearing aids were delivered on 6/15/(UPS [redacted] 0)Based on the delivery date, the trial ended 7/30/The full payment of $was pulled from Mr***’s account on 7/31/2016.On 11/14/2016, almost four months outside of trial, Mr [redacted] shipped the hearing aids back to ListenClear (UPS 1ZE093Y[redacted] 1)The hearing aids were received within the warehouse on 11/18/2016.We did not hear from Mr [redacted] until 12/15/He did not contact ListenClear any time during the 45-day trial to state his displeasure with the hearing aids or call to get a prepaid shipping label to send them back.Because he is so far outside trial, we will not be refunding Mr***To resolve this issue, we will be mailing him back his hearing aids

On behalf of ListenClear, I would like to resolve this issueAs company policy and procedure, our employees are instructed to only accept returns within the designated time framesReturns not initiated prior to the end of the day trial period (yours was on 12/30/15) result in full payment of the productAlthough, due to the circumstances and investigation of the situation, we would like to refund your payments made after your return attempt on February 23, (days post trial period).1st payment Feb 29th for $99.992nd payment scheduled March 29th for $99.99A customer service representative will be reaching out to you to confirm your repayment.Thank you, [redacted] Communications Director

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Company's response below:***, Below you will find our investigation to this complaint caseCustomer was given a day trial from the date of delivery (8/8/2016) which ended on 9/22/He was mailed a copy of the verbal waiver he agreed to on 8/3/at his request, so he was aware of the terms verbally and in writingWhen contacted by the collections department about payment on 9/23/after his first payment declined, his *** asked for some time to put money in their account to cover paymentWhen the collections department contacted the customer on 9/27/2016, he stated that they had sent the hearing aids back two months prior but couldn't provide tracking information for said packageWe do not have any calls from the customer in between the original order date and the end of the trialWe do not have his hearing aids at our facilityOur waiver plainly states that, if a customer wants to return they have to call us to request a shipping label before the end of their trial, which the customer did not doThe collections department tried to help the customer by offering him the option to only pay a restocking fee instead of paying the $that he owes usTo our knowledge, we never received the unauthorized return and the collections department will continue to try for paymentPlease contact me with any further questions[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Listen Clear has several erroneous factsI spoke with a representative when I received the hearing aidThey told me how to set the hearing aid up and I followed their instructionsI lost the hearing aid on the very first day of wearing it It was too small and it kept coming out of my earAll day long I had to constantly readjust itNot only that it sounded like a microphone that needed to be adjustedIt was very uncomfortable and it made me feel very self consciousWhen I called Listen Clear I told them I wanted to return the hearing aidThey told me if I returned it at that time they would charge me a 10% restocking fee They told me to give it one more trySo I waited for them to send a label so I could return itI returned as soon I received the labelI did not received the new hearing aid until after the trial periodI called Listen Clear and told them that I did not want to keep the hearing aidThey said I had to keep it because the trial period had pastI told them I would not be using it and I would not pay for itThey insisted that I must keep the hearing aid and pay for itI told them that I would not use it or pay for itThey kept calling me to ask me about paymentI stopped taking their callsThey said: " In order to settle this situation, ListenClear has sent Ms [redacted] a UPS return shipping label (UPS 1Z3Y460X[redacted] )Once the hearing aids are checked into the ListenClear warehouse, MsMuhammad’s account will be closed." The problem with that is I NEVER received that shipping labelIf I had I would have returned the hearing aid IMMEDIATELY! So they must send me the shipping label so I can return the hearing aid.Regards, [redacted]

Mrand Mrs [redacted] ordered two sets of hearing aids for a 45-day trial (beginning from the date of delivery) on 12/2/The hearing aids arrived on 12/9/(UPS 1Z2A927W [redacted] 9)The 45-day trial ended on 1/23/During their trial, they decided to return one set of hearing aidsThey paid for the remaining set, in full, on 1/31/On 5/4/2017, Mrs [redacted] called to get her hearing aids reprogrammed to her hearing testHer audiogram shows that her left ear experiences up to a 75% loss in hearingWe programmed the hearing aids to her audiogram and they were delivered back to her on 5/25/Because of amount of loss in the left ear, the high frequency setting had to be set dramatically to accommodateThis can lead to feedback if the volume is adjusted too high on the deviceOn 8/2/2017, a Customer Service Representative offered to move her to our more advanced model, the Elite, that can handle such a frequency settingOn 9/21/2017, Mrs [redacted] called in to talk about her experiences with the EliteThere was no indication she was having an issue with the feedback at that time- only that she didn’t like carrying a remoteThe Customer Service Representative coached her through how to use the model’s remote but Mrs [redacted] decided to move back to the original model because she didn’t want a remoteWe would be happy to move her back to the Elites, which can handle the setting she needs, or decrease the high-frequency setting in her current left hearing aid to help with the feedback issue We have repeatedly offered to accommodate Mrs***’s loss and she is nine months past her 45-day trialNo refund will be issued

Mr. [redacted] ordered the ListenClear 45-day hearing aid trial on 5/3/2017. The hearing aids were delivered on 5/9/2017 (UPS 1Z3Y460X [redacted] 7). His 45-day trial ended on 6/23/2017. On 6/27/2017, a Customer Service Representative, [redacted] , talked to him about the hearing aids and payment.... They agreed to move the payment date to 6/30/2017 and updated the method of payment on file. On 6/30/2017, our system automatically tried charging the card on file at 3:26 a.m. and the payment declined. [redacted] called Mr. [redacted] around 12:13 p.m. that day to inform him of the decline and Mr. [redacted] asked to have the card tried again. The second try, at 12:31 p.m. on 6/30/2017, also declined. It was not until 7/7/2017 that the payment was approved. The other charges Mr. [redacted] sees on his account are attempts for the payment owed, but were declined. Like all bank holds, these fall off within a few business days. If he was charged an overdraft fee from his banking institution, and can provide information showing that it was our charge that caused the overdraft fee, we will reimburse him. Mr. [redacted] has since talked to a Credit Department Manager about his situation.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

ListenClear has reached out to the customer regarding their order and he has a new point of contact who is working with him to resolve any issues

ListenClear has investigated this matter and discovered the following: The customer purchased on 12/2/The sales call was evaluated and the customer agreed to the terms and conditions that were spelled out in detail by the representativeThe representative even explained to the customer that he must call by 1/25/to request a RMA to be subject for returnThe call log history has been pulled and there are no calls within the time frame the customer claimed that he requested a RMAA RMA was never approved by ListenClearListenClear requests labels through ***The customer sent the hearing aids back through ***, which is not our carrier nor was it sent during the return periodThe unauthorized return arrived 3/9/(outside of trial) In conclusion, the customer agreed to the trial terms and was aware of the return policyThe customer did not request to return in the allowed time frame and is responsible for their purchase

ListenClear uses leads from affiliate companies. Mr. [redacted] 's phone number has already been added to ListenClear's Do Not Call list. Our representatives have not attempted to contact Mr. [redacted] since our initial interaction with him. We have alerted our affiliates to also add Mr.... [redacted] 's phone number to their Do Not Call lists.

Complaint: [redacted] I am rejecting this response because Listen Clear alleges that I have not made any attempts to contact them on April 11, I have made several calls from my cell phone ( [redacted] ), my work number ( [redacted] ), and my home number ( [redacted] )Please arrange for them to check their records to see how often I have calledIf necessary, I will provide screenshots from my cell phone to prove my claimsI am rejecting this response because Listen Clear is not doing anything to help resolve my issues and is accusing me of lyingIn addition, as stated earlier, I just want to return my product to Listen Clear as advertised.Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I returned the hearing aids and I am not paying for something which I not longer possess, I will not be "extorted" to pay $1,or have my credit rating tarnished for non-payment This is consumer fraud, Listen Clear is trying to strong arm me into paying Regards, [redacted] ***