ListenClear

With regrets I am accepting their response . I will however contact them again and get the Elite model and try again. In all fairness it is my fault for believing in the company and it will be a lesson learned for me and anybody else I happen to tell. I am truly sorry for their lack of compassion. Offering me a up graded pair still doesn't help my hearing loss. I should have know better. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me. Regards, [redacted] ***

Company's response below:Good morning ***, I am following up on complaint # [redacted] Customer [redacted] .We have issued a return label and have sent this to his shipping address on fileWe have attempted to call him numerous times to notify him of the return label being sent, although we have not been able to connect with the number on his fileI just received the letter from you with his correct phone number(I have not received several Revdex.com notifications nowCan you please make sure all letters are addressed to me and all emails are as well?) [redacted] has not paid ListenClear, due to failed transactionsListenClear has ceased payment requests from this customer until we receive his returnOnce we receive his return, we will close his accountThank you, [redacted] [redacted]

To resolve Ms [redacted] ’s issue, we will allow a returnWe have sent a prepaid UPS return label to her address on 10/23/(UPS 1Z3Y460X[redacted] ) and we will close out her account once the hearing aids are received and checked inWe will also be issuing a refund at that timeIf she has any other questions, Ms [redacted] can call Customer Service at ###-###-#### Monday through Saturday from a.mto p.mEastern

Company's response below:From: *** *** Sent: Tuesday, September 13, 10:AMTo: *** *** ***Subject: Re: Revdex.com Complaints #*** Good morning ***, #*** *** *** account closed on 9/and was refunded. ***
*** *** ***

ListenClear has investigated the following numbers provided by the customer***, *** and ***According to the recorded files, there were no calls from *** or ***There were several calls from ***However these calls were NOT during the free return time frameThere were no calls from 4/11-5/(the dates in which they could return without charge)All other calls were with the credit department beginning on 5/23/and after (after the trial period). All Voicemail history has been pulled and no voicemail's were able to be found from any of the numbers provided after 3/26/16. According to our findings, this customer did not call to return within the allotted time frame and is responsible for the payment of their purchase

ListenClear has conducted an investigation regarding this case (#***) and has discovered the following:*** *** purchased a pair of ListenClear hearing aids on 9/8/for her uncle, Ronald *** with a $charge due upon order.The sales call was pulled from our historical database
and *** *** verbally agreed to the FDA waiver, return policy of a 10% restocking fee if returned prior to days and an after trial payment agreement before the completion of the sale. *** *** called on 9/14/to return the hearing aids. The customer service agent reiterated the return policy and told her if returned prior to days a restocking fee of 10% of the purchase price would be changed to the account. *** *** returned the hearing aids on 09/00/---- days into the trial.The credit card on file was charged $(10% restocking fee of the purchase price of $1,499.85)According to our investigation, ListenClear performed all the necessary procedures and there is no issue nor refund to be resolved. ListenClear has conducted an investigation regarding this case
(#10858860) and has discovered the following:
*** *** purchased a pair of ListenClear hearing aids on
9/8/for her uncle, Ronald ***, with a $charge due upon orderThe
sales call was pulled from our historical database, and *** *** verbally
agreed to the FDA waiver, the verbal credit card contract, and the return
policy that states that returns made prior to the 21st day of the day trial
will be subject to a 10% restocking fee of the retail price
*** *** called ListenClear again on 9/14/2015, on day of
her day trial, to return the hearing aids
The customer service agent reiterated the return policy and told
her if returned prior to days a restocking fee of 10% of the retail price
would be charged to the account. The customer service agent reminded Mrs
*** that if she waited until 9/30/to return the hearing aids her
account would not be chargedMrs*** returned the hearing aids, fully
aware of the restocking fee that would be charged once ListenClear received the
product
ListenClear received Mrs***’s hearing aids on 9/17/2014, on
day of her day trialThe credit card on file was charged $149.99, 10%
restocking fee of the retail price of $1,
According to our investigation, ListenClear performed all the
necessary procedures, and there is no issue or refund to be resolved

From: *** *** ***>Date: Fri, Jul 29, at 3:PMSubject: Complaint ID# ***To: "*** *** *** *** ***>Cc: "*** ***>*** ***Revdex.com of Northeast Florida &
Southeast Atlantic*** *** *** *** ***
*** ** *** *** Dear *** ***, I have received the customer complaint letter regarding ID# *** and have investigated this caseI was able to find a call in which customer *** *** attempted to call 7/11/at hour 20:Unfortunately, we were closed at this timeDue to the fact that the customer attempted to call and in his case, return, I have refunded his 1st and only payment of $from 7/12/The customer is being sent a Return Label to their shipping address on fileOnce we receive the product, we will close out the accountI have copied our Customer Service *** as well as the customer to this email. Please contact me with any questions or concerns. *** *** *** *** work: *** cell: *** ***

ListenClear garners leads from many avenues, including the company that has been calling Mr***We are not affiliated directly with said company, nor are we in charge of their dialing practicesOur salespeople have not called Mr*** after his initial requestA request to desist has been
forwarded to the company responsible for calling Mr***

This case has been investigated and we have agreed to refund the customer due to back-ordered product not being delivered in a timely manner and miscommunication on our behalfWe have reached out to the customer and have a refund in transit

Complaint: ***
I am rejecting this response because: the statement is not correct many attempts have been made to product why the talked to my *** is a good question I did try a other mfgproduct witch did not perform and was returned within trail period my *** sent from her office certified mail and had no problemlistenclear has been a huge problem and seem to pray on consumers found this out too late by a internet search of their company this issue I'm having is a common practice of this business they will not let you return them without paying no matter what I will not accept being taken advantage of then strong armed into paying moneyI will never accept this no matter whatlook on the web yourself and see the same complaintsthank you
Regards,
*** ***

Ms*** ordered two hearing aids from ListenClear on 2/11/for a 45-day trialThe hearing aids were delivered to her on 2/16/Between 2/18/and 2/28/there were multiple attempts from Customer Service Representatives to contact Ms*** as well as conversations between Ms
*** and Customer Service Representatives about her experience with the hearing aidsOn 3/9/2017, Ms*** called to inform ListenClear that she lost the right hearing aidBecause the loss, the trial period for the right hearing aid was voidedA shipping label was sent to her on 3/24/to get the remaining pieces of the set to sync to the new replacement hearing aid (UPS 1Z2A927W9***)The remaining left hearing was received by the ListenClear warehouse on 4/14/2017, but the remote was not included in the shipmentA Customer Service Representative called Ms*** on 4/20/about the lack of remote and left a messageMs*** did not reach back out to ListenClear to clear up the situationThe remaining hearing aid and the replacement hearing aid were sent to Ms*** on 6/21/and received by here on 6/24/(UPS 1Z3Y460X***5)Ms*** called to return on 8/9/2017, after the end of her trialIn order to settle this situation, ListenClear has sent Ms*** a UPS return shipping label (UPS 1Z3Y460X9***)Once the hearing aids are checked into the ListenClear warehouse, MsMuhammad’s account will be closed

Because of the lack of communication between the customer and the billing department, ListenClear will be allowing a return on this accountOnce the hearing aids are checked into the warehouse, the account will be closedNo refunds will be grantedA prepaid UPS shipping label has been sent to Ms
*** (UPS 1Z3Y460X9***)If Ms*** has any questions about the return process, she can call Customer Service at ###-###-####

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr*** ordered the hearing aids from ListenClear on 7/4/He agreed to a 45-day trial from the day of deliveryThe hearing aids were delivered on 7/19/(UPS 1Z2A927W***9)The trial ended on 9/2/The first payment was taken on 9/3/The second payment, attempted on
10/3/2016, declinedA Credit Department Representative left a message for Mr*** on 10/4/about the missed paymentShe called again on 10/17/and spoke with Mr***She informed him of the missed payment, and he said that he already sent the hearing aids back but couldn’t provide a date when he sent the package backThe representative informed him there was no indication we had received the product back and payment would continue to be attempted if the package had not arrived by the trial end of 9/2/Mr*** said he was laying down and couldn’t write down her number- the representative let him know she would continue to callThe Credit Department Representative called again on 10/19/and 10/25/and left messagesMr*** called into Customer Service on 11/8/2016, two months outside of trial, and said he was waiting for a shipping label to returnShe informed him that a return would not be possible because the time limit had passedThe Credit Department has called him since then about missed payments on 3/27/2017, 6/6/2017, 7/21/2017, and 9/14/To resolve this, we will allow a return to close out the accountWe will not be issuing a refundCustomer Service has mailed an UPS prepaid return shipping label to Mr*** on 9/18/(UPS 1Z3Y460X9***)Upon receipt of the hearing aids, we will close the account

Ms*** called to order hearing aids on 1/25/for a 45-day trialThe hearing aids were delivered on 1/30/(UPS ***4)The 45-day trial ended on 3/16/Ms*** and Customer Service spoke several times during this periodMs*** called to return on 3/19/2019,
past her 45-day trialA Resolutions Department Representative offered the customer a discount on the hearing aids since a return would not be authorizedThe customer hung up on the Resolutions RepresentativeAfter reviewing the account, we will be allowing the returnA prepaid UPS shipping label was sent on 4/2/to get the units back (UPS ***)The account will be refunded once the units are checked back into the warehouse

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I seems all they do is play around with mem instead of getting this label to me. I have asked three times, and each time they say well we sent that to you. I do not believe them now. I won't till I receive the physical return label. I told them that I do not own a printer, what else can they expect?? I shouldn't have to ask three times for something they said they will send you
Regards,
***l ***

Instead of continuing the owed $payment for the lost product (subtracting the given $payment from the original $cost), we are doing Ms*** a courtesy by closing the accountThe UPS shipping label (1Z3Y460X9***) was sent on 1/8/Ms*** should be receiving it shortly

The customer purchased the hearing aids after being read the waiver and verbally agreeing to the payment terms after the trial periodThe customer did not contact us about returning before the end of her trial, making the customer responsible for payment of their purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer has been contacted and has agreed to pay the remainder of the restocking fee in the amount of $due on 1/31/The customer agreed to contact ListenClear prior to 1/31/if they can not make payment on the due dateListenClear has agreed to allow the customer to keep the
hearing aids until the restocking fee remainder is paid on 1/31/Once it is paid ListenClear will send a return labelSince the hearing aids are in the customers possession, the customer was made aware that if they are not returned, payments for the product will resumeAt this time everything has been resolved.