Little Caesars Pizza

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Mariana ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cristian ***

There were some communication errors with the events which transpired with Ms [redacted]. BNC reached out to her this morning and invited her to visit the dealership. Upon her arrival we unwound the sale in question and put her in a newer vehicle which she was much happier with. We have resolved all...

issues and Ms [redacted] left today a very satisfied customer of Berman Nissan of Chicago.

We will agree to Mr [redacted] request, give him a refund check for $1000.00, and let him know as soon as it is available for pickup (should be within a day or 2 from today 4-4-2018). We will consider this case closed and hopefully continue to have Mr [redacted] be a customer of BNC.

Contacted customer on 2-27-16 and communicated following course of action to resolve issue; On 2-29 we will issue a TRP extension for an additional 30 days, customers vehicle had a payoff which we made on 2-5-16, title should be in within days, we will stay in constant communication, and when...

title arrives we will send courier to customer so their will be no additional delays in registering vehicle.

Our service manager [redacted] has contacted this customer.As a goodwil gesture, he has agreed to a reimbursement.

Dear Revdex.comI received the complaint today and spoke with Mrs. [redacted] regarding her visit to our business. (Our mailing address is [redacted] not [redacted], the physical address)The claim Mrs. [redacted] made regarding the un-professionalism of our staff is something we are...

looking into and addressing.The claim Mrs [redacted] made regarding mold being found in her food is incorrect. Many restaurants use "Day Dot" stickers for freshness. These stickers/labels are food safe BUT are colored and can in some cases dye or discolor pizza dough. These labels come in various bright colors such as red, orange, yellow, green, blue, brown and black. During the pizza making process these stickers have and do sometimes dye pizza dough. Our dough is made fresh every day in clean environment and is only used up to 48 hours after being mixed. In our process it would be extremely unlikely for dough to have mold based on the rapid turnover of our production process.To ensure the safety of our customers we have requested that the Lynn Health department visit and inspect our restaurant on a monthly basis (instead of the annual visit they typically make). We have had an "A" rating since the City instituted their letter rating system. We continue to receive that "A" grade based upon the visits that the city has made.We have issued Mrs. [redacted] a refund based on her request and inconvenience for the situation. We consider the matter closed.respectfully, [redacted]Little Caesars Pizza

As a franchise we do not participate in the $5 hot n ready deals that most corporate stores offer. At the bottom of any tv commercial, it says at participating locations only. The extra most bestest advertisement is based on the hot n ready deals. For example, a $5 pepperoni is $6 for the extra...

most bestest. The commercials will say upgrade for just a dollar more. Our hot n ready price is $5.99. So we charge $7 and not $6 for the extra most bestest.I personally have not seen this advertisement with the $5.99 pizza price and $6 price for the extra most bestest as mentioned in the complaint. We as a franchise have not mailed out this advertisement.Everything in our store specifically says get an extra most bestest pizza for just an extra dollar which would be $7 as we charge $5.99 for the regular pepperoni. Any of the commercials that say the extra most bestest is just $6 also says at participating locations only. This location is not one of those participating locations.  We have had people ask us about the commercials and we always tell them we are not one of the participating locations, just like most of the Seattle market. People understand once we have explained this since the commercials do have the fine print at the bottom.If I were to see a flyer that said this particular location sold an extra most bestest for $6 then I would honor that price as a one time exception. I have yet to see our store specifically mentioned as a store that sells them for that price point. I hope this helps,Justin

I have been in contact with Ms. [redacted] and have satisfied her resolution request.  We have detailed what action was taken with personnel and although we are unable to refund her the amount, we did offer her a substantial in-store credit which she was happy to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This is happened too long to investigate. Please have the customer call [redacted] at [redacted] for $16.90 reimbursement.   We will give her the money in Cash because we no longer can credit her card.

from: JCS PIZZA GROUP <[email protected]>to: [email protected]: Thu, Nov 5, 2015 at 5:29 PMsubject: [redacted]The advertising specifically states at "participating locations only" and additionally we do not sell medium pizza's only large.  The Franchisee has the option to price...

there pizza's higher than what is advertised.  The advertising is a National and is controlled by Little Caesars Corporation. Jeffrey S[redacted], Owner/OperatorJCS PIZZA GROUP, INC.dba: Little Caesars4123 Lost Canyon DriveLoveland, CO 80538Mobile: 970 290-8456

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

from: JCS PIZZA GROUP <[email protected]>to: [email protected]: Thu, Nov 5, 2015 at 5:29 PMsubject: [redacted]
The...

advertising specifically states at "participating locations only" and additionally we do not sell medium pizza's only large.  The Franchisee has the option to price there pizza's higher than what is advertised.  The advertising is a National and is controlled by Little Caesars Corporation. Jeffrey S[redacted], Owner/OperatorJCS PIZZA GROUP, INC.dba: Little Caesars4123 Lost Canyon DriveLoveland, CO 80538Mobile: 970 290-8456

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    This is [redacted], I received a message from Revdex.com that I should contact [redacted] from Little Cesar’s regarding my refund. I just got off the phone with him and I just wanted to let you know that after 2 months of having to wait to get my money back from these people, I think they should have at least offered me a little more than just my $16.90 back! They could have offered a free pizza or something for having us wait so long or just even something as simple as an apology would have been appreciated! Absolutely horrible customer service from these people, I just hope that my complaint will cause some sort of negative feedback in their professional profile! Either way, thank you so much for your help in the matter! Have a wonderful day.

I James G[redacted] of JEG Coloration did indeed repair a 2008 [redacted] for ** & [redacted]  I was not to to do any repairs to any of the tail lamps by the insurance of Allstate.  When ** & [redacted] picked their vehicle up from JEG Coloration everthing I was told to do was done....

 I replace the rear lift Gate But for got to take dark tint off Glass  We have order many windows sideglasses & Rear window before from a Recycle car yard many of times with after market tint & the glass is fine.  We did not have to make any alignment to the glass because the glass fit with the lift gate just fine. only problem was I fogot to remove the tint.  When ** & [redacted] gave me a call about the left rear taillamp I told them to bring it so I can take a look at it.  The did bring in it and I put a silicone type glue around the inner edge of the lamp the first time.  The second time when they  The second time the had to leave the care with me I removed the tint and replaced the taillamp.  I still have the old taillamp at my shop and I also sent pictures of it.  I had another car the same modle come to my shop with the same problem the left rear tail lamp and another across the street from my shop, the left rear tail lamp all had condinsation in the same left light.  I also went on line to see if other had these same problems & yes.  I also replace the rubber gasket with a thicker green rubber gasket.  [redacted] called me once more and I told him I replace the left tail lamp.  I also told him I would try to send hat one back a get another.  All I got was a letter from Revdex.com  I also gave [redacted] the money for the alignment back.  As for the rattle in the front I only drove the car up on the side street to test it.  I did hear the tow stabilizer link bushing next to the shocks has a small rattle.  I don't drive their car everyday.  But a car with 147270 mile do have some wear and tear.  When a car is hit as hard as ** & [redacted] car was many time unseen prolbem occur.  I told them if you have any problem let me know.  And I live by that I never said I would not help them in any way.  I also repaired a old rusty truck for [redacted].  I was a angle then.  Just because of a tail light that I tried to help with and still will do what I can to help.  If they want some of the money back I will give them a portion of it.  I don't need a prolbem over a taillamp I was not told to repair.  "Look at the Estimate sheet" and Yes I did adjust the front bumper.  As for the light I have no ideaThanks and have a great day

Business states they had already been in contact with consumer to discuss the issue prior to receiving complaint.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  JEG did not replace our tail light,  from the first complaint he has been patching it up.   He never told up he would replace, so we are tiredof going back and forth with JEG about this issue.   We are requesting that this complaint remains active with Revdex.com.   We are not satisfied customers of JEG.  Since the last complaintwe have replaced bulbs in the tail light 3 times due to rain or  cleaning the car by car wash  or hose we still get condensation in tail light.  And when JEG spoke of our pick up the jobhe did its beginning to show signs of bubble and peeling.    As I stated before not a  good job done.  VERY DISSATISFIED CUSTOMERS OF JEG.
Regards,
[redacted]

This email is in response to a customer concern assigned the Case ID [redacted], regarding a credit card refund that hadn't been received by the customer.   The initial problem and the delay in response was because we have a brand new credit card system, and neither the store's...

staff nor the office staff had learned how to void orders or give out refunds yet using the new system.  We have since spoken with the company that supplied us the system and learned how to handle these situations.   I spoke with the claimant on the phone last night, 12/2/15, around 4:45PM and offered to refund her credit card right there over the phone.  She declined, stating that she had already spoken to her credit card company and had them issue a chargeback dispute, and would prefer the matter be resolved that way.  We agreed to that, and when we receive the chargeback at the office, we won't dispute it, ensuring that her money is refunded.   This should fully resolve the matter.   Thank you! [redacted]

Quoted a price for approximately 100 pizzas and free delivery two weeks prior to event. On day prior to event to place order quoted different prices, and [redacted] of Little Caesars want to charge $40 for delivery.Product_Or_Service: PizzaDesired SettlementRefund difference between $5.99, the first quoted price for all pizzas, and the $6.45 that was charged.Business Response The customer had received the product for the price he was quoted.He received the large two toping pizza for $6.45, where Regular price is $7.75.Customer had a saving of $1.30/ pizza.The customer already received a %17 discount totaling a $130.00Little Caesars does not deliver. If a customer requests delivery than he or she has to pay for it.The customer did not request delivery when he placed the order.The customer has nothing to coplain about.