Little Caesars

June 27,2016Revdex.comBryant Woods SouthAmherst, NY 14228Phone: 716-881-5222Fax: 716-883-5349Dear Revdex.com:This is in response to complaint number [redacted] filed on 6/17/by Mr [redacted] The car was purchased2/5/with 112,miles at: that time of purchase the vehicle in question wasn't eligible for NYS Warrantythat cars come with due to the mileage being over 100,Mr [redacted] was offered an extended service contractas we do for all vehicles sold Mr [redacted] declined the coverageBefore delivery we have all customers lookover and sign off on the NYS Lemon Law Warranty we make it a point to circle the portion showing nowarranty is supplied "with the vehicle Mr [redacted] signed and dated he was supplied a copy; "we have the original(copyincluded)The car was brought back once after purchase for a misfire and a complaint that the horn wasn'tworkingOne of the spark plugs porcelain insulators had a hairline crack so we replaced that plug at no chargeeven though it wasn't a covered under any warrantyAs far as the horn not working, at the time of delivery it wasfunction due to it's part of the NYS safety inspection, however it was working when the car was brought andwe couldn't duplicate issueThe customer wasn't charges at the time of this visit.I have to respectfully disagree with the amounts of visits being four, as the customer is over statingthisThe next visit was 6/14/with the vehicle having 117,mile that is 5,miles over since purchaseeven at the time of purchase the vehicle had mile or up to s6,miles he still would have been over any type of warranty under NYS lemon Law; On this date 6/14/we couldn't get the vehicle to duplicate hisconcernsI've talked to customer and suggested we do basic routine car maintenance, the spark plug wires wereoriginal and the oil change was way over due, 2,miles over the suggested oil change of every 3,miles.The bill of $mentioned was for all new ignition wires, spark plugs and an oil change, Double Platinum Spark Plugs, $wire Set and hours $in which under good faith and in an effort to keep customer happy we took 50% off labor in the amount of $(attached signed copy of authorized invoice)The work that was done was all basic maintenance that one would expect with ownership of any vehicle ieOil changes and routine tune ups, nothing out of the ordinaryParkview had every right to chargea diagnostic fee for these issues and never did striving to keep customer satisfaction.There has been no proof other than the customers statements on the other issues mentioned, items that (to usethe word the complainant used) "intermittent" can not be diagnosed if everything is fine during diagnostic.Parkview Auto Sales is disappointed that Mr[redacted] feels this way, we try and make every customersatisfied but at this time we exhausted all we can do for him.Sincerely,Joseph K [redacted] .General ManagerParkview Auto Sales of WNY, Inc

[redacted] ***, manager of the Little Caesar's location in question, called Revdex.com to respond verbally to the complaintHe said he does not have an employee by then name of [redacted] or anything similarHe also has tried calling the number listed by the complainant and has not been able to reach anyoneHe thinks the person who filed the complaint or his girlfriend may be thinking of another Little Caesar's location

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com of Metro Washington DC Nov (days ago) tome ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Sat, Nov 8, at 5:PM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: "[email protected]" Thank you so much the business has resolved our problem! - [redacted] and ***' [redacted] - On Friday, October 31, 12:PM, "[email protected]" wrote:

We have sent several refund letters that are required to be signed in order for Ms[redacted] refund to be issuedThere is no scam going onWe have notified the client on several occasions that she must sign and return to usWe do not deny people refunds nor would we ever want anyone unhappyWe will reach out to Ms [redacted] and rectify it with her directly

To whom it may concern,Travelex is always disappointed to hear that a customer is dissatisfied with his or her serviceTravelex strives to create promotions that are competitive, fair and most importantly transparent Since it is Travelex’s policy to resolve any misunderstanding in a fair and timely manner, Travelex has bought back [redacted] ’s pesos at the same rate at which he purchased the pesos and waived the left over currency exchange fee as a courtesy.Thank you

In the ten years of operation, we have never had a customer refuse to pay for services renderedIt was understood from the customer that they would be draining their own pool to cut down on the cost of this procedureThey assured us they had done it this way in the pastIn order to rectify the situation, we will accept $as a total payment Thank you for resolving this matter in a timely fashion, First Choice Pool Care & Repair, LLC Sent from [redacted] ***

The client can submit a formal request for refund at *** and the refund will be honored as if it were the first day of request. Just like any other company there are policies and procedures in place for a reason. Thank you! Reduce My Card LLC considers this matter closed until the client follows proper protocol. Respectfully Yours RMC Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
My Credit Card Company said the merchant never responded to the dispute and the credit was finally issued on 4/28/which exceeded the maximum time the merchant had to
respond before it was credited back automatically I'm not sure what the time disconnect there is between the processing company and my credit card company, but it is now credited and this issue is now resolved I appreciate the owner working with me to get this resolved and I will continue to do business with this little ceasers franchise
Sincerely,
** ***

We installed a new roof on MrK***'s newly purchased house in July He was still living at another house while we were doing the projectSo most of the communications were done via phone and email
""> Mr*** K*** emailed his approval on the "original roofing contract", "Solar Tube, Dormer, Gutter Contract" before we started the projectThe amount of these work detailed as follows
- Roof Replacement: $11, - New Fascia (70'): $ -Gutter:$ 1, -Solar Tube: $ -Roofing Vent (Dormers) : $ Total: $ $15, There is no disagreement on the above chargesAfter we removed existing old roof, we discovered several areas of wood damages that need to be fixed All the additional work were explained to MrK***They were all necessary based on his roof condition, nothing more and nothing lessMrK*** approved all the additional work via email or phoneThe additional work including the following:
-Plywood Removal & Replacement: $4,
-Shiplap Removal & Replacement: $1,755
-Outriggers: $600
- Additional Fascia: No charge
-Rafter Installation: No charge
-Rafter Sistering: $420
-Fascia Painting: $1,The problem with Plywood cannot been seen during the roof inspectionsIt can only be observed after the shingles and underlayment were removedCharles explained to MrK*** about the problemMrK*** approved it via emailIn our original proposal, we stated " Remove damaged plywood and install new plywood at $89/sheet" Because we need to replace approxsheets of plywood, we offer total price $4,for sheets Charles recommended sanding and painting fascia based on the condition of fascia after the edge metals and roofing materials were removedWe noticed some areas of the fascia where were previously covered by edge metal and roofing materials were very deterioratedSo Charles recommended to sand and paint the fascia for protectionMrK*** approved itMrK*** did pay for the plywood and fascia sanding/painting MrK*** approved the rest of the additional work verballyHowever he disputed it after we completed the entire projectThe disputed amount of $2,consisted of charges for the work done on shiplap, outriggers and rafter in the area at front of the house near garage ApexThe shiplap was damaged and not extended long enough to the next rafter to provide strong support to the fasciaPreviously there was a pillar in the area but was later removedSo we need to aid support by installing new shiplap and extending the shiplap to the next rafter; adding outriggers at each side and sistering the rafterCharles explained to MrK*** the situation over the phone, MrK*** told Charles " Do what you need to do and get it done right"The next day, MrK*** came to the job site and saw all the work we did in the areaHe seemed to be happy and asked us to send the additional work order
We sent MrK*** the additional work order and invoiced him all the charges for the wood workThe following is the first emailed invoice, requesting him to pay for all the wood work completedAfter we sent MrK*** the additional work order, MrK*** was "very unhappy" with the priceHe wanted us to "do something with the price"Then Lucy called him and offered him a discount of $by taking off the charge for additional 40ft of fasciaLucy emailed MrK*** the reduced charge for the wood work as belowMrK*** agreed on the phone and he told Lucy that he would stopped by the job next day to pay for all the wood workThe next day, MrK*** did stop by the job site and made a payment of $8,by credit cardWe completed the job on July 16thHaving us waited for over weeks, on August 3rd, MrK*** sent us a email demanding us to deduct $from the final bill, stating that he had never approved that part of the additional workOne month and half later, on September 2nd, he finally sent us the final payment with deduction of $
Our questions to MrK*** are : If you sincerely and honestly disapproved additional work of "shiplap/outrigger/rafter", should you had stopped us or questioned us while we were working on it? When we sent you an invoice for all the additional work including the disputed amount of $2775, should you had brought this issue to our attention, or refused to pay for that amount at that time? Instead, you paid for the full invoice amount for wood work, no questions asked, then denied it weeks after we completed the jobThis simply does not make any sense!!
It is obvious from the email communications that we have made it very transparent the cost of all the items included the additional wood work while we were working on the projectHere are clarifications on other issues raised in the complaint:
"Double charging credit card"- When MrK*** stopped by and swiped the credit card to make the payment of $8,Apparently due to an error at swiping, the charge went in twiceLucy discovered it after a few days and contacted MrK*** right awayMrK*** asked us to refunded itLucy refunded the unintended charge of $8,immediately. However, MrK*** kept blaming All Climate Roofing for this error, making it sound like All Climate Roofing trying to purposely double charge him"All Climate Roofing did not clean upFound nails"- We always do a very thorough cleaning job at end of every day and at end of every jobWe use magnetic nail pickers to pick up nails around the houseWe could have missed some nailsHowever, there were general contractor and other tradesman working on the property as well while we were doing the roofing project
" Left direct TV dish at patio, has to pay to dispose"- Usually customers call the Dish company to re-install the dish back after we complete the roofMrK*** never told us to throw the dish awayWe would never throw away the dish or any other customers' properties on our own unless customers ask us to do soMrK*** tried to portray us as a dishonest and unethical businessAll the facts above have pointed to a very different conclusionMrK*** took advantage of a local family businessWe would be very happy to resolve all the dissatisfactions and concerns he had, or work with him on the pricing if he had financial difficulties while we were working on the projectInstead he misled us to believe that he agreed to everything, and deliberately waited until weeks after we completed the project to suddenly send us a letter denying what he had agreed to He had not only had us waited for over one and half month for the final payment , which we had worked very hard to earnIn addition, he had refused to pay for the full amount he had agreed upon. Fortunately and thankfully, MrK*** is a rarityOtherwise, we would not be able to stay in businessWe have operated our business on the basis of honesty, good customer service and high quality workmanshipWe have thousands of satisfied and loyal customers in the local communitiesWe will be happy to provide any further reference and information if requestedThank you for your time and attention in resolving this matterL*** *** ***
###-###-####
All Climate Roofing Inc

This is the first correspondence received on this matterAn error was identified made by the carrier as well as the client that resulted in a collection amount assessedThe matter has since been resolved and the client will be receiving a letter in the mail that clears any balance

To whom it may concern,Travelex is always disappointed to hear that a customer is dissatisfied with his or her serviceTravelex strives to create promotions that are competitive, fair and most importantly transparent. Since it is Travelex’s policy to resolve any misunderstanding in a fair and
timely manner, Travelex has bought back *** ***’s pesos at the same rate at which he purchased the pesos and waived the left over currency exchange fee as a courtesy. Thank you.Travelex

-webkit-text-stroke-width: 0px; background-" face="Century Gothic" size="2">***, regarding the issue above, numerous phone calls have been made to attempt to reach Mr*** without any successI have since emailed him with a resolutionI have apologized for the problem and issued a credit for free pizzas of his choiceWe consider this matter closed. Thank you

See attached

Complaint:
I am rejecting this response because:
To
Whom It May Concern
They are correct in
stating that most correspondence was done via email or phonePer their
request, I sent an email approving the original amount for the job
.
All Climate
Roofing(ACR) had full access to do two roof inspectionsOn the first
inspection ACR advised that 250-feet of plywood would need to be replaced
On the second inspection there was no mention of any plywood that needs to be
replacedCharles went as far as verbally saying that "very little if any
plywood would need to be replaced; at $89/sheet"
Once the work was
started Charles called me and advised me that all of the plywood needs to be
replacedI asked him why he made the above statement about little to no plywood
needing to be replacedHis response was that, "we don't know until we
open up the roof." I asked him again, why he would make the above
statement to me when he wasn't sure of the plywood conditionBecause my roof
was exposed, I reluctantly agreed to the charge of $4,After our
conversation, ACR immediately sent me an email asking for my approval of the
new charge; I replied and approved.
In our original
contract; ACR knew they would be adding fascia board to the rear of the house
ACR should have mentioned that the new fascia needed to be primed, painted,
sanded, and treatedAnd a good business man would have advised that there is a
chance existing fascia would need workIn their response to the Revdex.com, ACR
advised that some of the fascia was "very deteriorated." If it was
that bad, why wasn't it noticed in the first two inspections? But because
gutters were going up and I needed the fascia treated, I approved the workACR
sent me an email asking for my approval, I replied and approved
ACR also added fascia
on the east side of the house without approvalACR originally advised my wife
that the fascia on the east side of the house was sun damaged but did not need
replacementACR then replaced it anyway, I disputed that charge and they
removed it
7-11-I was doing a
walk around with ACR and he pointed out all of the work that he completed on
7-10-ACR also pointed out additional work that I never approvedOn 7-12-
at 11:20pm I received and email with two invoices stating,”please acknowledge your understanding and
approval via email".
Then on 7-13-I
received another email from ACR asking, “did you have time to review the
additional work order?”
To this date, I have
never approved the $worth of workIf ACR was saying that we had a verbal agreement
why did they want email verification? And, why did they have me send an email
verification/approval on all other changes?
Per their contract, “in
emergency situations when both parties could not sign written agreement upfront,
verbal agreements need to be reached before work is started.” ACR was not
following their own contract, there was never an emergency situation that would
have warranted them doing $worth of work
I did make ACR wait for
payment due to them double charging my credit cardAlthough they refunded it;
it took several weeks for the charge to be removedI then refused to pay the
wrong bill that they sent meThey sent me Kurt and Sue Lomax’s billI then
advised them that I would pay the correct bill if they send me a letter
detailing my credit card being double chargedBy them double charging my
credit card, I exceeded my limit and it was reported to the credit bureauThey
then took their time sending the letter that I requested; once they sent it,
they misspelled my nameOnce I received the letter and my card was refunded, I
immediately sent them payment
No other contractors
were on site doing exterior work and no one was using the nails that ACR was
using
I also contacted Contractors
State License Board(CSLB)and they also felt that ACR was in the wrongCSLB
also found multiple issues with their billing and book keeping practicesACR
was in violation of several Business and Profession CodesThat is why I no
longer have to pay the $
From the beginning of
our dispute with ACR, my question has always been; please show me where I approved the $worth of additions/charges?
Every other addition/charge is documented via email (I have every single email
as proof)Why is this one not documented? Because they did work, and then
sought approval
ACR saw all the
additions to the house and felt that they could slip charges in and we would
not care.
Regards,
D*** ***

June 27,2016Revdex.comBryant Woods SouthAmherst, NY 14228Phone: 716-881-5222Fax: 716-883-5349Dear Revdex.com:This is in response to complaint number *** filed on 6/17/by Mr***The car was purchased2/5/with 112,miles at: that time of purchase the
vehicle in question wasn't eligible for NYS Warrantythat cars come with due to the mileage being over 100,Mr *** was offered an extended service contractas we do for all vehicles sold Mr*** declined the coverageBefore delivery we have all customers lookover and sign off on the NYS Lemon Law Warranty we make it a point to circle the portion showing nowarranty is supplied "with the vehicle Mr*** signed and dated he was supplied a copy; "we have the original(copyincluded)The car was brought back once after purchase for a misfire and a complaint that the horn wasn'tworkingOne of the spark plugs porcelain insulators had a hairline crack so we replaced that plug at no chargeeven though it wasn't a covered under any warrantyAs far as the horn not working, at the time of delivery it wasfunction due to it's part of the NYS safety inspection, however it was working when the car was brought andwe couldn't duplicate issueThe customer wasn't charges at the time of this visit.I have to respectfully disagree with the amounts of visits being four, as the customer is over statingthisThe next visit was 6/14/with the vehicle having 117,mile that is 5,miles over since purchaseeven at the time of purchase the vehicle had mile or up to s6,miles he still would have been over any type of warranty under NYS lemon Law; On this date 6/14/we couldn't get the vehicle to duplicate hisconcernsI've talked to customer and suggested we do basic routine car maintenance, the spark plug wires wereoriginal and the oil change was way over due, 2,miles over the suggested oil change of every 3,miles.The bill of $mentioned was for all new ignition wires, spark plugs and an oil change, Double Platinum Spark Plugs, $wire Set and hours $in which under good faith and in an effort to keep customer happy we took 50% off labor in the amount of $(attached signed copy of authorized invoice)The work that was done was all basic maintenance that one would expect with ownership of any vehicle ieOil changes and routine tune ups, nothing out of the ordinaryParkview had every right to chargea diagnostic fee for these issues and never did striving to keep customer satisfaction.There has been no proof other than the customers statements on the other issues mentioned, items that (to usethe word the complainant used) "intermittent" can not be diagnosed if everything is fine during diagnostic.Parkview Auto Sales is disappointed that Mr.*** feels this way, we try and make every customersatisfied but at this time we exhausted all we can do for him.Sincerely,Joseph K***.General ManagerParkview Auto Sales of WNY, Inc

Unfortunately, this is not true. I was never sent a letter to sign. I was even told they sent my refund check via *** ***. I spoke with our Fed *** carrier, who I know personally and he did not receive anything from this company. I was told they had the wrong address in their computer. I was told Mr *** was out of the office, I was told he was sick, I was told he was in a meeting several times. If they would just refund my money I would be satisfied. This is what is wrong with our society, is dishonest people

Revdex.com:
I want to note that it is sad that it takes this type of action by a consumer for a business to act reputablyTravelex already makes plenty of money on the two sets of fees they charge for their exchange servicesThey do not need to take an additional amount or percentage from the buyback transactionBut, if they insist on doing so, Travelex needs to adequately disclose and make every customer aware of that process and fee during the initial exchange and contact with the customer.That said, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory and the matter can be considered resolved
Sincerely,
*** **

A refund of the $will be issued out of our system at the end of Jan. Jan 31st is when all of our refunds will be issued out for the prior days of refund requests. Once again RMC deems this matter closed

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Revdex.com of Metro Washington DC
Nov (days ago)
tome
---------- Forwarded message ----------
From: [redacted]
Date: Sat, Nov 8, at 5:PM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]
To: "[email protected]"
Thank you so much the business has resolved our problem!
-[redacted] and [redacted]' [redacted]-
On Friday, October 31, 12:PM, "[email protected]" wrote: