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Little Caesars

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Reviews Pizza, Restaurants, Carry Out Food Little Caesars

Little Caesars Reviews (38)

We will be investigating the situation. Our company supervisor will be contacting customer 10/24/2017. We will pull our camera footage from the event and download to a hard-drive. If employee is found to be in the wrong, we will take further disciplinary actions. We will also be sending an apology...

letter with complimentary gift cards in hopes of much better experience in the future. If anyone needs to contact me sooner, please call at [redacted].

Travelex sincerely appreicates the customer bringing
this incident to its attention. Travelex appreciates
the input of all customers and interested in protecting their personal information
The U.SGovernment, by means of the USA
PATRIOT Act, requires financial institutions to collect certain personal
information in the interests of national security and the global effort to
combat terrorism, money laundering, and other financial crimes. Retail
Sales Consultants are on the frontlines of this effort, and receive regular
training on how to respond in situations that they deem "suspicious." And
while there are federal guidelines to what constitutes suspicious behavior, it
is largely a subjective and imperfect standard.
In
the case at hand, while the initial transaction did require that SSN
information be collected under state and federal law, it was a violation of Travelex's internal policies and procedures when the
Sales Consultant asked the customer to write down his SSN on a piece of
paper. In the event that the SSN keypad (located on the customer-side of the window) is malfunctioning, the proper
action is for the Sales Consultant to ask to see a passport (in
lieu of an SSN), or to lower the amount of the transaction. Please note that, in some circumstances, a refusal to give an SSN or a request
to lower the amount of the transaction (to avoid federal reporting
requirements) might result in a Suspicious Activity Report ("SAR"), so when the customer refused to give the Sales Consultant his information (though for valid reasons) and then asked
to lower his transaction, the Sales Consultant misinterpreted his request as
suspicious (because in some cases it is regarded as such), and proceeded to
take (what she believed was) the appropriate action of recording his driver's
license information (which explains why she was recording that information on a
piece of paper). In some cases, this information would have been included
in an Internal Unusual Activity Report ("IUAR"), which most likely would've
been dismissed when reviewed by a Manager, who has more experience in what
constitutes suspicious behavior.
In
short, though the Sales Consultant was mistaken in the proper operating
procedures when a keypad is broken, and though she misinterpreted the customer's reluctance to provide his SSN and his desire to lower his transaction
amount, it is understandable why she did what she did, and it is clear that there was no
nefarious motives involved. Sales Consultants are trained to err on the
side of caution when it comes to SAR's and national security, and even the best
training materials cannot anticipate every eventuality. This is precisely
why Travelex sincerely appreciates the concern and initiative this customer has shown in
this situation. It enables Travelex to improve its training materials, and
better protect the information and privacy of its customers (while also
contributing to the national security interests of the United States)
The
piece of paper requested by the customer in his complaint is no longer available because it
was shredded and disposed of soon after his encounter. Travelex is
forbidden by law to reveal whether (or not) an SAR was submitted, however, had
one been submitted, the customer can be assured that his information would be secured
according to state and federal standards, and then destroyed according to those
standards as well. Even though a Sales Consultant may make an error in
judgment while in the hot seat, Travelex has additional controls (like
requiring a Manager's approval to file an SAR) to safeguard a customer's
information and privacy
Furthermore,
in response to the customer's complaint, all Sales Consultants will receive remedial
instruction on the proper protocols to follow in similar situations and why it
is important to protect the personal information of customers.
Finally,
Travelex would like to apologize for any inconvenience that this transaction
may have caused, and assure its customers that their business and security is important to Travelex. Travelex hopes to do business with this customer again in the future, and thanks him
once again for bringing this matter to its attention

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Helped the Customer for full product replacement with great quality and satisfaction!

Dear Revdex.com, Travelex appreciates the customer bringing this matter to its attention and understands his frustration. We take all of our customers’ concerns very seriously and hold ourselves to the highest customer service standards. With regard to complaints relevant to the pre-paid card, while...

Travelex is a seller of this product, unfortunately it is not the Issuer of the card nor does Travelex maintain oversight of card spend detail. We also do not maintain the customer service phone numbers referenced in the compliant. The aforementioned details are outlined with the card terms and conditions issued at the time of sale (attached to this response). We have escalated these concerns to the Issuer and Program Manager for resolution. In response to the customer’s comments about rates set by Travelex for foreign exchange, our competitive retail rates are set based on spot and market exchange rates as well as a host of external and internal business factors. We regret that the customer was not satisfied. As an alternative to our retail rates we also recommend that our customers review our online offering which may be more agreeable particularly for those customers planning for the exchange needs in advance of their trip. Thank you. Travelex Currency Services Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12453237, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,Travelex is always disappointed to hear that a customer is dissatisfied with his or her service. Travelex strives to create promotions that are competitive, fair and most importantly transparent.  Since it is Travelex’s policy to resolve any misunderstanding in a fair and timely manner, Travelex has bought back [redacted]’s pesos at the same rate at which he purchased the pesos and waived the left over currency exchange fee as a courtesy.Thank you.

Dear Revdex.com,Travelex is always disappointed to hear that a customer is dissatisfied with a product or service.  Travelex strives to create products that are convenient, fair and mostimportantly transparent.  As such, it is Travelex’s policy to resolve any misunderstanding in a fair and timely...

manner.In the case of [redacted], Travelex has agreed to send him a check for the remaining balance on his card—$14.81.   While the cardholder agreement allows Travelex to amend the terms and conditions at any time, it is also our practice to routinely review, revise, and improve our products and policies to better serve our customers.  Feedback from our valued customers, like [redacted], is always appreciated and a key component of our self-evaluation process. Thank you.Travelex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
If Travelex is offering this to me, that would be very nice, but their statement that they have bought back my pesos from me is not true at all. Reading Travelex's response right now is the first time I have heard from the company regarding this offer. I still have the pesos in my possession.However, if Travelex would actually like to provide instructions on how to proceed with this transaction that they are offering, I may be willing to accept it.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Pizza replacement certificate mailed to consumer.

Travelex and the customer agreed on a refund that was acceptable to both parties. Travelex also thanked the customer for bringing the matter to its attention and for her sincere concern for other customers.

This has not been resolved.  They STILL will not refund my $.  I have contacted them 15 times since this was sent to them.  PLEASE help me [redacted]Child Health Specialty Clinic

[redacted], manager of the Little Caesar's location in question, called Revdex.com to respond verbally to the complaint. He said he does not have an employee by then name of [redacted] or anything similar. He also has tried calling the number listed by the complainant and has not been able to reach anyone. He...

thinks the person who filed the complaint or his girlfriend may be thinking of another Little Caesar's location.

Dear Revdex.com,
Travelex appreciates the business and input of all of its
customers, and always regrets when a customer is not fully satisfied with his
or her transaction, even when the source of that displeasure is the fee charged
by another entity.  In this case, the customer was...

charged a $10 cash
advance fee by his credit card issuer because many credit card companies treat
foreign currency transactions as cash advance transactions (because cash is
involved). 
While Travelex has no control over how much a credit card
company may charge for this fee, it does understand a consumer’s interest in
avoiding it if possible.  Therefore, as a courtesy, Travelex posts a note
regarding the cash advance fee on the fee schedule posted in all of our retail
locations (see attached sample).  We also recommend that our retail
associates mention that cash advance fees may apply as well—again, as a
courtesy.  Neither courtesy is mandated by law.  The notice
requirements that apply to cash advance fees fall on the issuer of the credit
card. 
Since different credit card issuers have different terms and
conditions governing foreign currency transactions, and since the credit card
company is the entity charging the fee (not Travelex), it is ultimately the
customer’s responsibility to understand when such fees apply to the card that
he or she is using. 
In closing, Travelex regrets that the customer did not see the
courtesy notice posted in our store, nor understand the terms and conditions of
his credit card; however, Travelex cannot refund a fee that it did not
charge.  Therefore, it is recommended that the customer talk with his
credit card issuer with any further questions or concerns about the cash
advance fee.  
Thank you,
Travelex Currency Services Inc.

We have sent several refund letters that are required to be signed in order for Ms.[redacted] refund to be issued. There is no scam going on. We have notified the client on several occasions that she must sign and return to us. We do not deny people refunds nor would we ever want anyone unhappy. We will...

reach out to Ms. [redacted] and rectify it with her directly.

Review: My daughter completed an application on May 20, 2014 and was called on the evening of May 21, 2014 to come in for a interview on Sunday, May 25, 2014 at 3:15pm. My daughter just turned 16 years old and is seeking first time employment. So out of excitement about her first official interview, she made sure she was dressed professionally and had all supporting documents in case asked for them. My daughter arrived to Little Caesars at 3:03pm, introduced herself and was told her interview wasn't until 3:15pm and to have a seat. At 3:15pm the manager comes out, never introducing herself and tells my daughter, "We don't hire anyone who can only work until 9pm and WE DONT HIRE people who wear nail polish, make-up, or jewelry. You might as well go to the mall and get a job.....goodbye." My daughter was back in the car at 3:16pm. She never gave my daughter the opportunity nor asked her a single question. I went inside and asked to speak to her. She never pulled me to the back, she spoke in front of customers. I asked for her name and she said if your gonna call someone they know who I am, Im the owner. I then explained I felt as if she was very unprofessional, rude, and it was discriminatory to address her style of dress. I asked what did she expect her to come in for an interview looking like? I asked for her name 2 more times before she would give it to me. She denied saying those things to my daughter. My daughter now feels discouraged about any other interviews forthcoming.

Review: I went into you the little caesars located in [redacted] Maryland to purchase 8 pizzas but I was refused service because I could only pay with a hundred dollar bill (I had nothing smaller), I wasn't purchasing a soda, I WAS BUYING 8 PIZZAS!!!!!!! I have written to the corparate and local store with no response!!! This is not how you keep customers!!!!!!!!!

Review: On May 20 around 7 pm I went into the Little Ceasars and ordered a bacon wrapped pizza, I patiently waited for my pizza, around 7:35 2 customers that had come in after me order was called (they had ordered 2 bacon wrapped pizzas. I asked about my order and the manager [redacted] stated that because I hadn't paid for the order (which I did) I would have to wait and he had 2 other order ahead of me so I had to wait another 10 plus more mins. The young lady that took my order who was the team lead apologized because she hadn't put the order in the system. Quite naturally after waiting over 30 mins for my order, I was upset, however, and the manager [redacted] abruptly told me that I was going to have to wait or he'll give me a refund, he and I exchanged a few words, I let him know that I really wanted my pizza, he went on to say that he was tired of these [redacted] customers and he wasn't suppose to be working that day anyway, and I can take my business elsewhere, I agreed to the refund, but because I had paid with my debit card I left with no pizza and no money, he told me that I would have to wait 5-7 days for a refund. I was very upset, I ask for his boss's number he claimed that he was the boss, however, the team lead offered to give me the 800 number and was very apologetic for his actions. I left the store got in my car and called the customer service number and filed a complaint. I've yet to receive a call from his boss and it took over a week for my refund. Please remedy this situation, no customer should have been treated the way [redacted] treated me that day.Desired Settlement: I would like a call back from the owner.

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Description: PIZZA

Address: 29285 W 11 Mile Road, Farmington, Michigan, United States, 48336

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