Little Dealer Little Prices

I had new trailer steps installed on my lance trailer. They were measured and ordered by the dealer, but were too large for my brackets. Therefore it took them an hour of service time to install at my cost, so that could manipulate them to fit. They had to be bent and put in at an angle. The first day out they bent back. I contacted the dealer and sent pictures as requested. Then did not hear back from them again. They did not return my phone calls, emails or texts. They had also offered me a 10% discount when I was first buying the steps. I did not get that either as I did not catch that when I was still there. Extremely unhappy with them, their work and lack of response. I had to pay extra to have them install steps that they ordered in that did fit plus pay again to have done one else fix them and did not even get the discount that was promised. On top of all that they do not repo f to me.

Mr [redacted] original complaint was brought to my attention when he posted a negative review online. I researched the situation thoroughly at that time and sent Mr [redacted] the reply below. In a nutshell, Mr [redacted] brought his trailer in to us, along with his intact, but detached awning. He believed the...

awning blew off because the manufacturer had failed to installed a locking mechanism. We took pictures and processed the warranty claims, which were eventually denied not because the warranty period had elapsed, but because the pictures showed that not only was the locking mechanism installed, but it was in the unlocked positon. We did everything we could to assist Mr [redacted] and feel his complaint, and his claim, should be directed toward the manufacturer who issued the warranty and who alone has the authority to approve, deny or change the status of a claim. Thank you,[redacted]  I was truly sorry to learn of the mishap with your awning Leonard, and sorrier still to have read your review and know you think we did not try to help you. After reading your post I spoke with everyone involved and asked them to show me what paperwork and/or correspondence they had on the matter. My goal was to find out if there were any chance whatsoever that any of your three assertions could possibly have merit, those being that we “did everything they could to blame me for the mishap”,  “They are not Honest people” and “don’t help you after the sale” . To be frank, getting the awning covered under warranty would have been in our own best interest. The manufacturers pay us to do the work, so for us to try to prove you simply forgot to lock your awning, rather than it was defective, would only cost us money. We took the pictures, did the paperwork, and submitted the claim. After several unsuccessful attempts to get the trailer manufacturer to cover the awning, we started the process all over again with the awning manufacturer. Both the trailer manufacturer and the awning manufacturer denied the claim and said not only was the locking mechanism installed on the awning (contrary to your claim it was never there), the pictures clearly showed it was still intact and in the unlocked position. I apologize for this process taking some time Leonard, but we really did try to get it covered and not simply for the income, but because you are our customer and we do try to help our customers before, during and after the sale. As it turns out we spent all that time working on this and didn’t make a dime and I sincerely hope knowing this helps to convince you that our intentions were pure. We have been in this same location for nearly 50 years and we know the  majority of our business is due to repeat and referred customers. Helping people after the sale is the reason we are still here today and we do not take that for granted. As for not being honest people; I believe you wrote that because you were upset, and I get it. We had to tell you something you didn’t want to hear, the result was not what we wanted either, but there was never a hint of dishonesty. Had anyone here been inclined to be dishonest it would have been with the manufacturers, for an approved warranty claim was the only way they were getting paid. I do hope you will reconsider and stay with Little Dealer. We are conveniently located for you, we know your trailer like no other dealer and we will always try to save you money… and most importantly we want to win back your confidence and patronage. Sincerely,[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Jerry T[redacted]

Hello Marie and thanks for the heads up. On 9/1 [redacted] and I reached an agreement, which I have pasted below. [redacted] said once the refund was received she would contact the Revdex.com and confirm the issue was settled to her satisfaction. I’ll follow up to make sure she received the refund and ask her to contact you.

Complaint resolved directly with complainer.

We have spoken with Mr. [redacted] and the issue has been resolved.
Thank you,
Dave S[redacted]
Little Dealer Little Prices RV

I am writing this to inform other buyers and people that needs to repair their trailers of what kind of place this is. This is why I decided to write this Review

Last May I dropped my Popup off at the Mesa location and thought it was in good hands, but later found out that was a big mistake. My front spring lift broke and needed a new one. They wrote up several things that didn't need to be fix or minor fix that I was to do, after all I asked them to fix one thing only and they took among themselves to try to tell me I needed all fixed. June still waited to get my Trailer back and still no trailer, June they did fix it and said all good and charged my Credit card as I inspected the trailer, the roof would not go up or down, the two service men Gary and Brian I believe looked worried and kept looking away as I struggled to crank the roof. They told me just to force it that’s all, I told them no. They kept trailer with them and a few more times same thing, they say all good and no they missed it up even more. These guys sure didn't know what they were doing. They did more damage than what was wrong with it in the first place.

The GM Dave of the Mesa location told me that only two guys knew how to fix this problem and one just retired.

I was even looking at buying another trailer from them and they said they would give me 1200 for mine but when I talked to Salesman about one, they gave me A BAIT AND SWITCH

Advertised a Fleet Evolution trailer for $3,000.00 on their website and in the showroom. Later they told me that they are $6,999.00 and that was a mistake and could not sell it for that price. Take your business to a better, more honest company!!! Dave the Gm told me I was mistaking the price of 3000.00 and that his salesman wouldn't of said that even after I looked at the price sheet myself. I even have a picture of trailer and price to prove it.

So I told them to fix their mistake and get my trailer back to me.

Finally in July the GM sent my trailer to North Phx location to be fixed. They had it for about a Month, but they finally fixed the problem. Much better service in the North Valley than in the Mesa Location.

Service manager in north Valley was great in keeping me informed on what was going as Mesa cared less to even call you about anything at all.

Our service department has been talking with [redacted] and has promised her trailer will be ready to use this holiday weekend. I believe she is scheduled to pick the trailer up tomorrow actually. We will reply again after the issue is fully resolved.

 

We have been working directly with Mr. [redacted] and all issues have been resolved.

MESSAGE FROM CONSUMER:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, it took 4 weeks for anyone at Little Dealer to even look at my [redacted] RV (which we were told had to stay at the dealership not less than three weeks to get in line to be even looked at).  The trailer was dropped off on 5/12/15 and Mr [redacted] is correct, we were advising folks that we were running at approx. three weeks out, due to being just 10 days away from our busiest camping/travel holiday of the year, Memorial Day. LDLP had a large number of customers either buying RVs, or getting their existing RVs ready for the holiday weekend, while the Youngs were returning from a trip, so it was fair. Nearly every other dealership in town was at three weeks, or longer.Mr [redacted] called us Thursday 5/28/15 and was told he was on the schedule for next week. The RV was diagnosed, pictures taken and warranty claim submitted 6/4/15.”The manufacture denied my claim in Arizona from Indiana without even a visual inspection.” This is how every manufacturer in the industry operates. It would be impossible to dispatch a rep from the factory every time a warranty claim is submitted. “It wasn't until then Little Dealer denied my claim.” As mentioned previously, LDLP did not deny his claim. We cannot approve or deny a warranty claim because it is not our warranty.  “The pictures were taken after the awning had bounced around on the highway, thrown in the back of my truck to returned to the dealer, and put into my trailer. The locks were attached to these parts and at anytime could have shifted to the failed position. I wasn't there when these pictures were taken and have no way to know if they were tampered with. Here's what I found out about the trailer. Our [redacted] trailer was purchased at Little Dealer on July 3, 2014 at a reduced cost due to [redacted] trailer was being bought out by [redacted] RV in September 2014. As per the [redacted] trailer representative, the warranty was expired 3 days before we bought the trailer. Incorrect Neither [redacted], Little Dealer, or [redacted] had the responsibility to honor the warranty.” Incorrect, the warranty was with [redacted] as part of their purchase agreement with [redacted]. “Little Dealer knew about this and denied covering the warranty after they realized there was no warranty from [redacted] or [redacted]” Incorrect “It was 30 days later that they took pictures of the parts without me present to witness their review. The only thing both the factory and the dealership did was accuse me of not locking down the locks of the trailer. I never even had a chance to make my case with them. In my opinion, I locked the awning down with whatever locks were available. The safety lock was in the lock position. It doesn't matter to Little Dealer Little Prices because they knew the factory in Indiana was not going to honor the warranty so it was a "let's blame the customer" action that they took.”All of Mr [redacted] accusations are based on his belief that LDLP sold him a trailer with no factory warranty. This is simply not true. LDLP did make a bulk purchase from [redacted], as part of their deal with [redacted], and the deals were fantastic, and still are. Every single RV purchased and resold had the full one year factory warranty. Additionally, Mr [redacted] RV was under warranty when LDLP sent the claim. LDLP had nothing to gain and would lose money if the claim were denied. “Little Dealer Little Prices made me call the factory rather than helping me as a customer to solve the situation. I got caught in between the two Rv Trailer Manufacturers” Mr [redacted] states he never had a chance to make his case, but that is exactly the reason LDLP recommended he talk with the factory after his claim was denied.   LDLP will offer this resolution; We will prove, in writing, that Mr [redacted] had the full manufacturer’s warranty on his trailer, which was one year from the date of purchase. We will prove that his trailer was still under warranty when the claim was sent to the manufacturer. And we will prove the manufacturer denied the claim and that LDLP had absolutely no say in the matter. These issues are the basis for all of Mr. [redacted] accusations and if what we are saying is true Mr [redacted] complaint becomes baseless and without merit. If LDLP cannot prove these assertions we will pay the full unreimbursed amount needed to install a brand new awning on Mr. [redacted] RV. Mr [redacted] can have LDLP install the awning or take the RV to a service facility of his choice. On the other hand, if LDLP can prove these statements are true, all we ask is for Mr [redacted] to recant his complaint, in writing to the Revdex.com, with the same passion with which his original compliant was written. That is a fair resolution and should put this matter to rest. Sincerely,[redacted] Regards,[redacted]

We are in contact with [redacted] and are working toward a resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First of all, it took 4 weeks for anyone at Little Dealer to even look at my [redacted] RV (which we were told had to stay at the dealership not less than three weeks to get in line to be even looked at). The manufacture denied my claim in Arizona from Indiana without even a visual inspection. It wasn't until then Little Dealer denied my claim. The pictures were taken after the awning had bounced around on the highway, thrown in the back of my truck to returned to the dealer, and put into my trailer. The locks were attached to these parts and at anytime could have shifted to the failed position. I wasn't there when these pictures were taken and have no way to know if they were tampered with. Here's what I found out about the trailer. Our [redacted] trailer was purchased at Little Dealer on July 3, 2014 at a reduced cost due to [redacted] trailer was being bought out by [redacted] RV in September 2014. As per the [redacted] trailer representative, the warranty was expired 3 days before we bought the trailer. Neither [redacted], Little Dealer, or [redacted] had the responsibility to honor the warranty. Little Dealer knew about this and denied covering the warranty after they realized there was no warranty from [redacted] or [redacted]. It was 30 days later that they took pictures of the parts without me present to witness their review. The only thing both the factory and the dealership did was accuse me of not locking down the locks of the trailer. I never even had a chance to make my case with them. In my opinion, I locked the awning down with whatever locks were available. The safety lock was in the lock position. It doesn't matter to Little Dealer Little Prices because they knew the factory in Indiana was not going to honor the warranty so it was a "let's blame the customer" action that they took. Little Dealer Little Prices made me call the factory rather than helping me as a customer to solve the situation. I got caught in between the two Rv Trailer Manufacturers 

Regards,

Our team members, who were working with Jerry on the generator situation, assure me the issue was already resolved and that Jerry is a happy camper :-)
 
Thank you,
Dave S[redacted]

Complaint #  [redacted]Complaint against :  Little Dealer Little Price of PhoenixComplaint by :  [redacted]    This matter has not been resolved as of yet.  The...

repair service that was set up by Little Dealer has not committed to an appointment and so far has not called back with an appointment date and time like he said he would.  Brad, (the repair guy) had told me service would be done the week of July 11-15.  Little Dealer also has not refunded any money for services that were paid for and they failed to provide. The lack of resolution leaves me stranded where I am at, unable to travel to the places I was supposed to go this summer.[redacted]

We will NEVER do business with Little Dealer Little Prices again.

When we purchased our tent trailer from LDLP in 2011, the “sticker sale price” was $6500. Seemed like a good deal. We shook hands. Two hours later, by the time the “out the door price” was presented it was $9100. Granted, we agreed to a few options totaling $350, and there would be tax and license fees. Yet, we were also charged exorbitant fees for wiring ($145), brake connection ($199) dealer doc ($299), and something called PCO/parts ($598). I was weary and signed the contract. Shame on me. However, that was nothing compared to…

Trying to sell the trailer on consignment through Little Dealer Little Prices. A year and a half later, we were ready to sell and made the mistake of attempting this through LDLP. I signed the three month minimum contract. After two weeks, the trailer was not listed and not even set up. Several phone calls later and it was finally listed on their website. No photos. Several phone calls later, three photos were loaded on their site (all exterior pictures with the trailer closed down!) Several more phone calls were answered with promises to upload good photos. It never happened! Six weeks in - and absolutely no interest from buyers - I dropped our share from $5000 to $4500. I was told that LDLP would probably ask $6500 - $7000 and negotiate from there. Sounded reasonable. I sent my brother-in-law “undercover” to inquire about the trailer. They showed it to him – only partially set-up. When asked the price, the salesman told him $9800! ($700 more than I paid new!) Then the salesman added, “but we have brand new ones over here for just a little more”.

The contract expired last week. After two unreturned phone calls (their modus operandi) I finally connected and gave them a three-day-notice of my intention to pick it up. When I arrived that morning it wasn’t ready (of course) and the keys were lost. An hour later - with one of two keys located - I departed with my trailer – never to return. I suggest you stay away too.

Review: I purchased a trailer from this company on February 22nd. When I purchased the trailer I thought I was getting a new one off the lot. I was never informed I was purchasing the showroom model. A week after taking the trailer home I got a call from the company stating that a warranty repair to replace the front panel of the trailer that had been requested prior to me purchasing the trailer had been approved and the parts where at the store. I took that trailer out on its first camping trip on May 2nd that weekend we had many problems with the trailer. The refrigerator didn't work, propane tank was leaking, heater was filling the trailer with smoke causing the smoke alarm to go off, a broken table bench, wires hanging down under the trailer and in tires wells and holes throughout the floor of the trailer around the pipes. I made a service appointment to have the trailer fixed and have the front panel replaced. We were told the trailer would be done on May 29th so that we could go camping that weekend. I got a call the 1st week and was told the repairs had been sent into warranty and where waiting approval I was told at that time since they had the front panel they would replace it while they waited for the warranty approvals. On May 29th I called to see if the trailer was completed I was told my service rep had to take an emergency leave and no one knew what was going on with the trailer so they would investigate and call me back. I received a call later that day and was told the gentleman who did the repair on my trailer hadn't logged everything completed and they would need to check with him. He wasn't working that day and they would talk to him the following morning the 30th and call me back I said that was fine. On the 30th I receive a call saying all work was done except for the front panel and that would take a couple of days so delivery would be Monday. I was upset as I was told this was being switched out 2 weeks earlier. I was also told that they noticed the table top was warped and ordered a new one which would take weeks. On Monday June 2nd I call to see if they trailer was done they said it was. I left work and got my husband and went to pick up the trailer. I was told to hook up the trailer, sign a paper and get my keys. No one went over anything with me or walked me through the trailer. When I got the keys my husband and I walked through the trailer we found that the wardrobe had not been reattached to the front panel, there was a screw hole in the front panel and the drawer frame had been broken. I dropped the trailer and refused to take possession and had a service rep come look at everything we found. They said they would write it up and have it fixed the next day (Tuesday the 3rd). I called on the 3rd and asked them to make sure the refrigerator was working properly. Laura assured me it was. I called later that day to see if the trailer was done and they said yes. My husband went to pick up the trailer. When he looked inside he saw that little holes and scratches where in the vinyl flooring like they had dropped something when fixing the drawer frame, there where scratches on the drawers that hadn't been there before, the wardrobe door does not close properly. So he went in and talked to Laura and had her come out to inspect what he found. She said they could fix it and to drop the trailer again. My husband and me decided not to drop it as we were going camping that weekend and they were doing more damage every time they "fixed it". On June 3rd I started a complaint with Skyline/Nomad who is the maker of the trailer and told them everything I had going wrong with this trailer. They contacted Laura at Little Dealer and she basically said it was my fault for not letting them continue to work on the trailer. My brand new trailer had been in the shop for 4 weeks and more problems where coming up and we were going camping. I responded that if this trailer hadn't come off the assembly line with mistakes then I would never have had to go to Little Dealers and have the other problems. But Little Dealers should have told me I was getting the floor model and not a new trailer. When we took it camping over the weekend the refrigerator would not work which Laura had assured me was working properly. I then emailed again to let everyone know what was going on and at this point I was done and would be filing a complaint with the Revdex.com, or calling Gary Harper with 3 on your side or retaining an attorney. Skyline replied that they would find me another place to correct the refrigerator as I feel that is their problem the rest is Little Dealers problems. Skyline then decided to let Little Dealers go ahead and continue the repairs. Skyline made an appointment with Little Dealers for me to drop the trailer off on June 23rd at 10:00 am and guaranteed me that all parts would be there for repairs. When I dropped the trailer off I was informed that no parts where there and Little Dealers would have to get with Skyline. This is not what we agreed to. Laura told me she would call me with an eta. I waited till Thursday June 26th to call and was informed by Laura that she still hadn't heard anything from Skyline and still didn't have the parts. She said she would contact Skyline and call me on Friday the 27th. It is 3:00 on the 27th and I haven't heard from anyone. Next week is 4th of July and my trailer is in the shop. Laura said I could pick it up and drop if off on Monday the 7th. I am tired of pulling this trailer up and down and setting it up and taking it down from our ranch up North.Desired Settlement: At this point I am done with Little Dealers and Skyline. I think they both should buy me out of this trailer and refund my deposit and all monthly payments. I have done everything that has been asked of me and I have gotten the run around and lied to by both of them.

Business

Response:

Our service department has been talking with [redacted] and has promised her trailer will be ready to use this holiday weekend. I believe she is scheduled to pick the trailer up tomorrow actually. We will reply again after the issue is fully resolved.

Review: We purchased an RV from the business location on [redacted]. on June 3rd. we went camping at 9000+ ft and the refrigerator wouldn't work on propane. We took it back to them on July 2nd for warranty repairs on the refrigerator and a couple of other problems. On July 17th we returned to pick up the RV after they called and said work was complete. Upon arrival we not only found work was not completed as agreed upon but another problem arose while the RV was in their possession. The storage/cargo door was damaged and the frame bent. They called again on the 27th of July stating everything was done except the storage door. That part had been ordered the day before and it would take a couple of weeks. Why did it take the. 13 days to order the part? We refused to take the RV until all warranty work was complete. All calls to [redacted] in the warranty department go unanswered. We have left voicemails and they are unanswered. Today after being on hold for some time we were told the part would not be in until mid August. We stated to them that we would be taking an alternative route for satisfaction.Desired Settlement: All we ask is for satisfactory repairs to be completed on our RV. They have had ample time.

Business

Response:

We have been working directly with Mr. [redacted] and all issues have been resolved.

Review: I delivered my 2012 RV to Little Dealer Little Prices in the month of May for warranty work to be done at their Deer Valley Location. (This is over a 3 hour drive one way for me....) I have called on numerous occasions and have been told that the issues were being addressed and were covered under the manufactures warranty. To this day they still claim they are waiting on the parts for repair. It has been almost two months and I have not been able to use my RV this summer while still making the payments.Desired Settlement: I would just like to have all of the repair work done and pick up my RV ASAP. If they would like to pay me for the months of non-use that would be fine as well.!!! or Issue store credit for the $600.00 worth of payments I have made that would be fine as well.

Business

Response:

This complaint is for our location at Deer Valley & I-17.

You have sent the complaint to our location at Indian School Rd and I-17.

Please change the location for this complaint. Thank you.

The email adress for our manager at the Deer Valley location is [email protected]

Thank you!

Business

Response:

We have spoken with [redacted], any issues issues have been resolved, and [redacted] has an appointment set to pick up his toy hauler.

Review: We brought our RV in to these guys in November in hopes of getting it ready for a trip we had planned in late December. We never heard from them, until finally we called and found out they were waiting on US to call THEM because the transmission needed to be fixed. FINE! We had to pay for it. They were supposed to get the lights sorted out. never did. The fixes they did could at best be described as shade-tree mechanic fixes. "Jury Rigged" is a better description. One step away from bailing wire and chewing gum. We didn't get our RV in time for that trip. So January, the thing is sitting in the shop. we get it back in February, and the electrical STILL has the drain. THEN we had to bring it BACK because the electrical that was supposed to be fixed(and a couple thousand dollars later) was still messed up.

They decide not to call us for a few months. April, I get tired of waiting and call them. no answer, leave a voicemail. A week later, I get a response. They were waiting on me to give them a call. The electrical seems not to have that drain on it. I say FINE, we still have other electrical issues, and we still need those fixed. May comes. I call and refuse to go to voicemail. I get a hold of the person who is supposed to be fixing our RV. They didn't even know what they were supposed to be fixing. THE SAME DAMNED WIRING ISSUE FROM DECEMBER! They had our RV sitting there for over a month with no idea what they were supposed to be doing to it. I read them the Riot Act, and two days later they have "fixed" our RV.

We get it back, load up all of our stuff for our camping trip up north. Pretty big deal, we have been planning it for more than a few months, because it's tough to get everyone's schedules to mesh up. On our way out. I notice the speedometer that used to work is now broken, but continue on anyway. The engine loses power... ELECTRICAL AGAIN!!! THE SAME THING THAT'S BEEN HAPPENING SINCE DECEMBER! So we get our RV towed back to our house, and now we're selling it rather than rightly taking it back to Little Dealer to have them make it any worse.Desired Settlement: We want a refund of all charges they did for our electrical work, as the same problem still exists, and it appears they have done NOTHING to fix it.

Business

Response:

When this customer's concern was brought to our attention, we contacted them the same day and promised to work toward a satisfactory resolution. We are happy to write that a resolutuion was reached and our customer is satisfied.

These Guys Know RV's Not Only Are They A Family Owned And Ran Business. They are RV Enthusiasts and Care About You As A Person. They are They Number #1 Family Friendly RV Dealership in The World. Good Job Guys Keep Up The Good Work