Little Dealer Little Prices

Review: Service has been collected on a claim with our manufacturer warranty but was not completed. We brought our RV into Little Dealer Little Prices due to seal issues, heater issues and heater unit issues.

OCT 2015- We were first informed the warranty would only cover so much of the over all cost to fix the seals. As the unit was at the service lot another rain storm provided further indication this was truly an issue with the seals which the service department said would be covered under warranty. We also submitted an issue with the caulk on the shower and an issue with the heater. They assured us they will order parts and the service would be covered in full under warranty. The parts were ordered and we would bring the unit back in once they were received.

12/7/2015- The RV was dropped off for service at Little Dealer Little Prices for repair.

12/8/2015-We received notice the trailer was ready for pick up.

12/10/2015-We attempted to pick up the trailer but was informed their was an outstanding balance of $250 that "the customer agreed to pay back in OCT." We tried to explain that we didn't agree to any service back in OCT as they did not have the parts at that time and the RV did not come in for service until 12/7/2015. Also we were informed the service would be covered in full as the rain storm brought to light this was a larger issue.

12/11/2015-We paid the $250 to gain custody of our RV and Little Dealer Little Prices promised they would reimburse us once they receive the $250 from our manufacture. We requested a walkthrough of the repairs and was informed they can not as the tech is not in today. Once we got the RV back to where it is parked we discovered the shower caulk was not fixed, the heater was missing and all the parts on the ground leaving two large holes on the side of the RV.

The shower caulk was paid for and claimed to be fixed under warranty but not touched. Also the Heater was not reassembled as it was found.Desired Settlement: We would like all claimed services are completed correctly and the reported warranty coverage agreed upon is upheld.

Business

Response:

We have spoken with Mr. [redacted] and the issue has been resolved.Thank you,Dave S[redacted]Little Dealer Little Prices RV

Review: I rented a RV trailer for the weekend, I took it back today and a service employee walked out to look at the trailer and un hitch it from my truck. He handed me a paper to sign after he looked it over and I read it over and signed it. The paperwork had no issues stated nor did he mention any to me. I then asked "how does it work for my deposit ",if it is mailed back or do I get it now? He pointed to the sales office and said they deal with that and will take care of it in there. I then went in and the woman that I rented from was on the phone, I decided to wait for her to finish up(browsed your model center because I had intended on buying a unit from you) after 30 minutes or so my wide and I went back in to the front office area to see if she was available and she was. I then asked her about my deposit and she got my paperwork and said thats odd that the service area hadn't sent it over yet. She then got on the phone and said she would be back, then proceeded to the service area. After 45 minutes or so she returned and said she could not give me my deposit back because of severe damage. I asked what damage and she showed me a picture of a huge hole in the front of the trailer. I said," that wasn't there when I dropped it off". She then showed me the paper I had signed and there was notes on it stating that there was damage. I then told her the paper that I signed did not have that on there at the time I signed it. I came in to get my deposit and a copy of the paper I had signed(again, which I had not received a t the initial drop off). I again said that was not there when I signed it and asked if I could see the unit. I went out and looked at the unit and there was a good size hole in the front of it. I went back in and again said that was not there when I just dropped it off. She then called the service manager and he told me that the hole was fresh and wasn't there when I picked it up, I then said," I know because it wasn't there when I dropped it off". He then said, the paper I signed was for when I dropped it off and not that the unit was inspected yet. I then asked why would I walk over the unit with the service guy and after he looked at it then fill out notes after I signed. He seemed to believe that it was noted when we checked it together( myself and service guy) after I stated that when I signed the paper the notes were not there, they then said it is inspected after I drop it off and sign for it. The trailer was in a different area from when I dropped it off so asked how it was moved the service manager told me by a forklift. I believe it is possible the damage was done by that when it was being moved so I asked if they could review the camera since there is a big sign stating that there is security cameras. The service manger then said they didn't have any. I then asked to speak to a manager and they said the general manager was not in and would not be in until Wed. I then tried looking up the corporate office and called the 1-800 number and was then directed to who I was told to be the owner. I left a message and nobody has called me back to settle this claim. The damage was done after I dropped the unit off and when it was moved. If there was damage why wouldn't the tech have asked me about it, probably because it happened after by somebody else. I feel I should get my deposit back and not have to pay for the damage since I didn't cause any damage or turn it in damaged. I am 100% without any doubt certain that I did not do any damage to this unit, I am certain that there was damage done to this unit from the time it was unhooked from my truck to the time it was parked in your lot.Desired Settlement: I would like my deposit back and my insurance to not be charged for damage I did not do. Also please look at any cameras since the sign in front states there is camera's. I would like it to be researched since I know it wasn't there when I dropped it off.

Business

Response:

Complaint resolved directly with complainer.

Review: I purchased a [redacted] Nomad trailer on July 3, 2014. The incident happened on May 4, 2015. On this day, I was driving up the [redacted] to [redacted], AZ. when my entire attached awning blew off , installed by [redacted] trailers, sold by Little Dealer Little prices. When getting back to Phoenix, I called Little Dealer Little Prices for a warranty claim. They claimed it was not locked down properly and it was my problem. I had to wait 4 weeks, with my camper in their yard for a answer. They had me call [redacted] Trailers over the phone and argue with them. [redacted] trailers refused to honor the warranty because the warranty was over for little Dealer on May 30, 2015. They determined it was my fault all the way from Illinois without looking at it. Little Dealer looked at it on June 8, 2015 and told me there was nothing they could do for me and I could come pick up my trailer on June 9th, 2015.Desired Settlement: I want Little Dealer Little Prices to honor their manufactures warranty and replace the defective awning that blew off my [redacted] Nomad trailer

Business

Response:

Mr [redacted] original complaint was brought to my attention when he posted a negative review online. I researched the situation thoroughly at that time and sent Mr [redacted] the reply below. In a nutshell, Mr [redacted] brought his trailer in to us, along with his intact, but detached awning. He believed the awning blew off because the manufacturer had failed to installed a locking mechanism. We took pictures and processed the warranty claims, which were eventually denied not because the warranty period had elapsed, but because the pictures showed that not only was the locking mechanism installed, but it was in the unlocked positon. We did everything we could to assist Mr [redacted] and feel his complaint, and his claim, should be directed toward the manufacturer who issued the warranty and who alone has the authority to approve, deny or change the status of a claim. Thank you,[redacted] I was truly sorry to learn of the mishap with your awning Leonard, and sorrier still to have read your review and know you think we did not try to help you. After reading your post I spoke with everyone involved and asked them to show me what paperwork and/or correspondence they had on the matter. My goal was to find out if there were any chance whatsoever that any of your three assertions could possibly have merit, those being that we “did everything they could to blame me for the mishap”, “They are not Honest people” and “don’t help you after the sale” . To be frank, getting the awning covered under warranty would have been in our own best interest. The manufacturers pay us to do the work, so for us to try to prove you simply forgot to lock your awning, rather than it was defective, would only cost us money. We took the pictures, did the paperwork, and submitted the claim. After several unsuccessful attempts to get the trailer manufacturer to cover the awning, we started the process all over again with the awning manufacturer. Both the trailer manufacturer and the awning manufacturer denied the claim and said not only was the locking mechanism installed on the awning (contrary to your claim it was never there), the pictures clearly showed it was still intact and in the unlocked position. I apologize for this process taking some time Leonard, but we really did try to get it covered and not simply for the income, but because you are our customer and we do try to help our customers before, during and after the sale. As it turns out we spent all that time working on this and didn’t make a dime and I sincerely hope knowing this helps to convince you that our intentions were pure. We have been in this same location for nearly 50 years and we know the majority of our business is due to repeat and referred customers. Helping people after the sale is the reason we are still here today and we do not take that for granted. As for not being honest people; I believe you wrote that because you were upset, and I get it. We had to tell you something you didn’t want to hear, the result was not what we wanted either, but there was never a hint of dishonesty. Had anyone here been inclined to be dishonest it would have been with the manufacturers, for an approved warranty claim was the only way they were getting paid. I do hope you will reconsider and stay with Little Dealer. We are conveniently located for you, we know your trailer like no other dealer and we will always try to save you money… and most importantly we want to win back your confidence and patronage. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all, it took 4 weeks for anyone at Little Dealer to even look at my [redacted] RV (which we were told had to stay at the dealership not less than three weeks to get in line to be even looked at). The manufacture denied my claim in Arizona from Indiana without even a visual inspection. It wasn't until then Little Dealer denied my claim. The pictures were taken after the awning had bounced around on the highway, thrown in the back of my truck to returned to the dealer, and put into my trailer. The locks were attached to these parts and at anytime could have shifted to the failed position. I wasn't there when these pictures were taken and have no way to know if they were tampered with. Here's what I found out about the trailer. Our [redacted] trailer was purchased at Little Dealer on July 3, 2014 at a reduced cost due to [redacted] trailer was being bought out by [redacted] RV in September 2014. As per the [redacted] trailer representative, the warranty was expired 3 days before we bought the trailer. Neither [redacted], Little Dealer, or [redacted] had the responsibility to honor the warranty. Little Dealer knew about this and denied covering the warranty after they realized there was no warranty from [redacted] or [redacted]. It was 30 days later that they took pictures of the parts without me present to witness their review. The only thing both the factory and the dealership did was accuse me of not locking down the locks of the trailer. I never even had a chance to make my case with them. In my opinion, I locked the awning down with whatever locks were available. The safety lock was in the lock position. It doesn't matter to Little Dealer Little Prices because they knew the factory in Indiana was not going to honor the warranty so it was a "let's blame the customer" action that they took. Little Dealer Little Prices made me call the factory rather than helping me as a customer to solve the situation. I got caught in between the two Rv Trailer Manufacturers

Regards,

Business

Response:

MESSAGE FROM CONSUMER:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, it took 4 weeks for anyone at Little Dealer to even look at my [redacted] RV (which we were told had to stay at the dealership not less than three weeks to get in line to be even looked at). The trailer was dropped off on 5/12/15 and Mr [redacted] is correct, we were advising folks that we were running at approx. three weeks out, due to being just 10 days away from our busiest camping/travel holiday of the year, Memorial Day. LDLP had a large number of customers either buying RVs, or getting their existing RVs ready for the holiday weekend, while the Youngs were returning from a trip, so it was fair. Nearly every other dealership in town was at three weeks, or longer.Mr [redacted] called us Thursday 5/28/15 and was told he was on the schedule for next week. The RV was diagnosed, pictures taken and warranty claim submitted 6/4/15.”The manufacture denied my claim in Arizona from Indiana without even a visual inspection.” This is how every manufacturer in the industry operates. It would be impossible to dispatch a rep from the factory every time a warranty claim is submitted. “It wasn't until then Little Dealer denied my claim.” As mentioned previously, LDLP did not deny his claim. We cannot approve or deny a warranty claim because it is not our warranty. “The pictures were taken after the awning had bounced around on the highway, thrown in the back of my truck to returned to the dealer, and put into my trailer. The locks were attached to these parts and at anytime could have shifted to the failed position. I wasn't there when these pictures were taken and have no way to know if they were tampered with. Here's what I found out about the trailer. Our [redacted] trailer was purchased at Little Dealer on July 3, 2014 at a reduced cost due to [redacted] trailer was being bought out by [redacted] RV in September 2014. As per the [redacted] trailer representative, the warranty was expired 3 days before we bought the trailer. Incorrect Neither [redacted], Little Dealer, or [redacted] had the responsibility to honor the warranty.” Incorrect, the warranty was with [redacted] as part of their purchase agreement with [redacted]. “Little Dealer knew about this and denied covering the warranty after they realized there was no warranty from [redacted] or [redacted]” Incorrect “It was 30 days later that they took pictures of the parts without me present to witness their review. The only thing both the factory and the dealership did was accuse me of not locking down the locks of the trailer. I never even had a chance to make my case with them. In my opinion, I locked the awning down with whatever locks were available. The safety lock was in the lock position. It doesn't matter to Little Dealer Little Prices because they knew the factory in Indiana was not going to honor the warranty so it was a "let's blame the customer" action that they took.”All of Mr [redacted] accusations are based on his belief that LDLP sold him a trailer with no factory warranty. This is simply not true. LDLP did make a bulk purchase from [redacted], as part of their deal with [redacted], and the deals were fantastic, and still are. Every single RV purchased and resold had the full one year factory warranty. Additionally, Mr [redacted] RV was under warranty when LDLP sent the claim. LDLP had nothing to gain and would lose money if the claim were denied. “Little Dealer Little Prices made me call the factory rather than helping me as a customer to solve the situation. I got caught in between the two Rv Trailer Manufacturers” Mr [redacted] states he never had a chance to make his case, but that is exactly the reason LDLP recommended he talk with the factory after his claim was denied. LDLP will offer this resolution; We will prove, in writing, that Mr [redacted] had the full manufacturer’s warranty on his trailer, which was one year from the date of purchase. We will prove that his trailer was still under warranty when the claim was sent to the manufacturer. And we will prove the manufacturer denied the claim and that LDLP had absolutely no say in the matter. These issues are the basis for all of Mr. [redacted] accusations and if what we are saying is true Mr [redacted] complaint becomes baseless and without merit. If LDLP cannot prove these assertions we will pay the full unreimbursed amount needed to install a brand new awning on Mr. [redacted] RV. Mr [redacted] can have LDLP install the awning or take the RV to a service facility of his choice. On the other hand, if LDLP can prove these statements are true, all we ask is for Mr [redacted] to recant his complaint, in writing to the Revdex.com, with the same passion with which his original compliant was written. That is a fair resolution and should put this matter to rest. Sincerely,[redacted] Regards,[redacted]