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The Doors failed rotted out the casing and water entered the houseI have two Therma- tru doors one failed and there other is failing I had my house built in Maine and completed in I contacted the builder about the issue and he hasn't respondedI have Model # SSCD4E28RBthis was bought at Lowes of Standford item # (264132) Maine by my contractorI just did my basement over and notice one day during heavy rain water was entering the houseThe weather strip compromised and the casing was rotted outI first contacted them on 7/11/asking for them to cover the door under there warrantyThe first response they said this wasn't there door and sent information on installation procedureThe second e-mail I sent pictures of the problem and they stated the same on installation and said the contractor was at fault because he installed them wrongThe casing is all rotted out there is no way to tell if it was installed wrong with they amount of damage to the doorI asked them to

About a year after installation of my Thermatru fiberglass door there was an issue with the center glass slipping down into the doorI called TT and they sent a rep who repaired the glass A month or so later the glass again slipped into the doorI again called TT and they again sent a repThis time the rep installed a block in the door to hold up the glassThis appeared to solve this problem A few years later another problem started with the doorOn extremely cold days ice would form on the inside door panel and side panelOnce again TT sent a repThe rep suggested that we try adding caulk under the saddle which I didProblem only slightly solvedWe still had frost formation, but it was so infrequent we just lived with it Fast forward a few more years to this summerAt certain times of the day you could see daylight creeping in around the door, indicating the door was no longer sealing properlyWe took no action until a few weeks ago when the door no longer closed

Glass within door was loose in door poor workmanship Have had conversations with door manufacture they have been to my house times bringing door glass that is subpar or worse than the one I have.they have basically told me that glass movement in the door is allowable.I asked to see that guarantee in writing and I have yet to to see warranty stating that or had my problem fixed

Glass is falling in all sections of our doorTherma Tru says they will repair sidelight panels & only the glass in the center section We are very concerned we are suppose to match the center of the door to the sidelight panels, there will be over years difference in the center section compared to new sidelight panelsContractors tell me it will never look right Since they are replacing the sidelight panels and glass, we only have to take the old ones out and install the new onesThis isn't the case with the center section, where they will only send us the glassWe are suppose to take apart the center door, replace the glass, then put the door back togetherThis will cause weatherproofing and insulation issuesThe door will never be the sameThe company is taking a short cut as a cost savings and don't care about the effect on us

I purchase Therma-Tru exterior smooth outswing door in from my local contractor supplier [redacted] building suppliesDoor has showed signs of constant maintenance wear since it was installed by my contractorIt is a fiberglass door with wood sidesThis is a door that gets very little use, but I opened it in December of and notice the side nearest to the hinge had literally fallen off the door and the insulation was exposedThis door was now out of warranty and of course Therma Tru Corporation says I should have called earlierI have other exterior doors in the house that are two and three times as old as this door and they are fineClearly this is an inferior door and a company that clearly knows of the cheapness of the doorRepresentative did not want to come out, and the customer service clearly know of the poor qualityThey just said I should have called earlierWell if I was a door expert I probably would have, but I could not tell it was rotting from the inside outHope everyone takes this situation into account when buying from this company [redacted] and Pro [redacted] are much better manufacturers

I have a Therma-Tru door that is "rotten" and leakingThis is letting water in on my hardwood floorsI have emailed pics with no reply The door we have has a watermark of therma-tru in the bottom corner of the glassIt is a fiberglass door with a smooth surfaceIt was last painted in the summer f It swings inwardAnd it is 6'8"The man that came to repair the windows works with these doors and said this one was "rotten"I also have an issue with my hardwood flooring next to this doorIt is starting to buckle from moisture Our contractor installed a Therma Tru door in our home about years agoWe are having problems with leaksAn Andersen window rep came to look at the damage from the leaksThey are replacing seals in the windows, but I was told that I needed to contact the company regarding the leakage from the doorThe window rep stated that the door was rottenI was wondering who or how to get ahold of someone that might be able to helpThis is a high priorit

Purchased a new thermo-tru door at Lowes and now the thermo-tru won't make good on warrantee Purchased a new thermo-tru new at Lowes under ten years ago, everything was fine until two years ago the inner lead glass started falling apart and sagingCalled thermo-tru and was told to go to Lowes to start the warrantee process Lowes Contact me a few days later to tell me that Thermo-tru wouldn't warrantee the door glass, because the door had another customer name on it When we purchased the door at Lowes we were told it was a special order and that the client did not like the door, it was marked down for a quick sale The door was still in the original wooden shipping crate, with exposed openings to inspect the door, the door was brand new, perfect condition and never opened Lowes purchase the door tru thermo-tru and sold it When you buy a car with a few miles on it it's still warrantied for years thousand miles When you buy a open box TV at Costco it's still war

The Low-E glass provided with the Therma-Tru door installed on February 24, does not perform as certified and advertised The issue of poor performance of the glass insert in the Smooth Star Model Spatio door with Low-E, Comfort Select (CS-73) coated glass was first addressed to Therma-Tru on March 6, and currently remains unresolved Therma-Tru offered a settlement on April 25, in exchange for an agreement of confidentiality, however, the settlement was also contingent on disclosure of private Social Security information The letter of confidentiality was signed and returned to Therma-Tru on April 28, The Social Security information was not provided as there was no basis for the confidential information and could not be justified The offer subsequently expired on May 26, based on the terms of the settlement letter from Therma-Tru When the Therma-Tru patio door was first installed, it was noticed the new glass performed substantially worse

Spent almost $2,for a Therma Tru Composite Door in late Guess the old adage is true = you get what you pay for After little more than a year - the Door Sweeper - at the bottom (split)In addition, the door itself has started to fadeImagine my shock and disbelief - when I contacted Customer Service (hoping to get some customer service - i.esome touch up stain and a replacement door sweeper Was told by [redacted] - that I would have to "order" both parts through a "distributor" Promise - next time I need a new door - not considering Therma Tru / zero Customer Care...!!

I bought two Thrmu-Tru smooth star doors on October and July 3011.The doors were bought and installed by [redacted] ( [redacted] ).The cost are around $Booth doors shows signs of rotting and warpingThe warranty in the door is against these issueFor last two months, Kelly's construction on my behave contacted Thrmu-Tru to complain about the quality of the doorsWe were promised replacement of the two doorsTill today, we kept calling the reprehensive with no action to replace the doorsWe would like to get full refund to replace both doors

I purchase Therma-Tru exterior smooth outswing door in from my local contractor supplier *** building suppliesDoor has showed signs of constant maintenance wear since it was installed by my contractorIt is a fiberglass door with wood sidesThis is a door that gets very little use, but I opened it in December of and notice the side nearest to the hinge had literally fallen off the door and the insulation was exposedThis door was now out of warranty and of course Therma Tru Corporation says I should have called earlierI have other exterior doors in the house that are two and three times as old as this door and they are fineClearly this is an inferior door and a company that clearly knows of the cheapness of the doorRepresentative did not want to come out, and the customer service clearly know of the poor qualityThey just said I should have called earlierWell if I was a door expert I probably would have, but I could not tell it was rotting from the inside outHope everyone takes this situation into account when buying from this company*** and Pro *** are much better manufacturers

The Doors failed rotted out the casing and water entered the houseI have two Therma- tru doors one failed and there other is failing
I had my house built in Maine and completed in I contacted the builder about the issue and he hasn't respondedI have Model # SSCD4E28RBthis was bought at Lowes of Standford item # (264132) Maine by my contractorI just did my basement over and notice one day during heavy rain water was entering the houseThe weather strip compromised and the casing was rotted outI first contacted them on 7/11/asking for them to cover the door under there warrantyThe first response they said this wasn't there door and sent information on installation procedureThe second e-mail I sent pictures of the problem and they stated the same on installation and said the contractor was at fault because he installed them wrongThe casing is all rotted out there is no way to tell if it was installed wrong with they amount of damage to the doorI asked them to

The Low-E glass provided with the Therma-Tru door installed on February 24, does not perform as certified and advertised
The issue of poor performance of the glass insert in the Smooth Star Model Spatio door with Low-E, Comfort Select (CS-73) coated glass was first addressed to Therma-Tru on March 6, and currently remains unresolved
Therma-Tru offered a settlement on April 25, in exchange for an agreement of confidentiality, however, the settlement was also contingent on disclosure of private Social Security information The letter of confidentiality was signed and returned to Therma-Tru on April 28, The Social Security information was not provided as there was no basis for the confidential information and could not be justified The offer subsequently expired on May 26, based on the terms of the settlement letter from Therma-Tru
When the Therma-Tru patio door was first installed, it was noticed the new glass performed substantially worse

I have a Therma-Tru door that is "rotten" and leakingThis is letting water in on my hardwood floorsI have emailed pics with no reply
The door we have has a watermark of therma-tru in the bottom corner of the glassIt is a fiberglass door with a smooth surfaceIt was last painted in the summer f It swings inwardAnd it is 6'8"The man that came to repair the windows works with these doors and said this one was "rotten"I also have an issue with my hardwood flooring next to this doorIt is starting to buckle from moisture
Our contractor installed a Therma Tru door in our home about years agoWe are having problems with leaksAn Andersen window rep came to look at the damage from the leaksThey are replacing seals in the windows, but I was told that I needed to contact the company regarding the leakage from the doorThe window rep stated that the door was rottenI was wondering who or how to get ahold of someone that might be able to helpThis is a high priorit

Spent almost $2,for a Therma Tru Composite Door in late Guess the old adage is true = you get what you pay for After little more than a year - the Door Sweeper - at the bottom (split)In addition, the door itself has started to fadeImagine my shock and disbelief - when I contacted Customer Service (hoping to get some customer service - i.esome touch up stain and a replacement door sweeper Was told by *** - that I would have to "order" both parts through a "distributor"
Promise - next time I need a new door - not considering Therma Tru / zero Customer Care...!!

Glass is falling in all sections of our doorTherma Tru says they will repair sidelight panels & only the glass in the center section
We are very concerned we are suppose to match the center of the door to the sidelight panels, there will be over years difference in the center section compared to new sidelight panelsContractors tell me it will never look right
Since they are replacing the sidelight panels and glass, we only have to take the old ones out and install the new onesThis isn't the case with the center section, where they will only send us the glassWe are suppose to take apart the center door, replace the glass, then put the door back togetherThis will cause weatherproofing and insulation issuesThe door will never be the sameThe company is taking a short cut as a cost savings and don't care about the effect on us

In the face of clear photographic evidence that my two year old Therma Tru patio doors were well painted and maintained, the warranty was denied after both the hinge and lock side edges came apart in last winters rains Lack of paint and maintenance was cited in denying the warranty......this is simply not true and photographs prove it
Therma Tru has simply gone silent The warranty claims agent does not respond to further emailed questions or further evidence sent He just denies your warranty and goes quiet
Therefore I've sent a letter to Mr*** and Mr***, listed as contacts on this Revdex.com site for Warranty Claims and Customer Service
I will let you know if I get a response to these letters which ask for a reversal of the warranty decision or further correspondence as to why the warranty is not being honored

I purchased three Therma-Tru Fiberglass doors January After the doors were professionally installed one of them started to leak within two weeks after a good rain storm Had a company representative from TM Cobb come out and claim it was the installation Both the contractor and I showed the representative exactly where the water was coming through and I showed him that when I covered the top of the threshold no more water came in I also called the company and emailed them several times All a waste of time I spent three thousand dollars on new doors and they aren't as good as my year old wood doors I was replacing This company DO NOT HONOR their warranty at all They denied the claim and offered me a new frame that I would have to pay for I wish I had seen all the terrible reviews before I purchased from Therma-Tru I would have never bought them had I known

WRONG COLOR MARKED ON STAIN CAN
I just got off the phone with Brian from customer service we had a therma tru door installed at the end of April by a professional who also did the finishwe ordered cedar stain color and even though the can was marked cedar the color was mahoganyIn emails with the customer service department they admitted the color of the door is not cedar but they refuse to make good on their mistakeThey are offering me a can of cedar colored stainThe door and all the wood trim needs to be stripped and cleaned for the cedar stain to work because cedar over mahogany is just uglyI tried talking to Brian and explained that a couple of hundred dollars would go a long way to make this rightbut he held the company policy and only offered me a new can of stainIf this is the company policy I really hope that the door is trouble free because I would hate to see how they handle other issuesthe pictures show the color of the display that we ordered and w

Glass within door was loose in door poor workmanship
Have had conversations with door manufacture they have been to my house times bringing door glass that is subpar or worse than the one I have.they have basically told me that glass movement in the door is allowable.I asked to see that guarantee in writing and I have yet to to see warranty stating that or had my problem fixed