Live Green Plumbing Services, LLC

It's very unfortunate when claims get denied by the home owners insurance companyI too have been denied by my warranty company on items in my homeIt really hurts when you pay your money and have to standby and hear not coveredHowever, the guidelines for denials is set by the insurance companies and not the service providerone of the reasons they ask for pictures is to help make the decision on items and to prevent what the home owner is accusing my company of doingWe highly recommend the home owner read his contract and check with his insurance company before place any future claimsseveral of the items that was outline in his statement falls under a denial as well, "broken flange" is just another exampleIn years of dealing with warranty companies, I've seen them cover broken flanges only if you have a premium policyLiveGreen would like to offer 10% off any future plumbing issues and 20% off a home preventive maintenance package to the home owner Preventive Maintenance will help to reduce future denials.Sincerely,LiveGreen Plumbing Services, LLC

On June my company was dispatched out to diagnose a plumbing issueThe customer was not happy with the inner workings of the faucet and wanted a new faucet installed under his home warrantyDuring the initial visit on June 2, it was explained to the customer that the warranty company will only replace his faucet if it could not be repaired and not because parts are rusted within the unitOn June a recall was issued, one of our managers accompanied a technician to re-diagnosed the issues, and found the faucet to be working properly, side to side and cold and hot, no issue and the customer agreedThe customer stated that he was concern that it would break eventuallyWe explained that we had to be honest with his insurance company and would provide them with the facts so that they could make the decision to replace it or not His claim was denied due to the unit working properly at the time, today the home owner called us directly and wanted us to come out and check the cold and hot that was working properly on June 14thIt was explained that he had to go through his warranty company to issue a new work order, standard procedure He became combative and insist that we come out and fix his faucet, there was no reasoning with the customerHe stated that if we did not come that he would complain on social media as well as the Revdex.comBased on our records and the documented procedures in the customers contract, There's nothing else my company can doWe consider this matter closed as we have no insurance work order from the home owner’s insurance company

In response to Mr [redacted] , My Company was responding to a service request that was submitted through his warranty companyThe customer calls his or her warranty company and request service for a problem within their home, the information is taken over the phone by the warranty company’s representative and a work order is sent over to us for serviceThe request did not come over as a fire sprinkler pipe, in fact it was conveyed as a leaking pipe If it had come over as a fire system, we would not have dispatched a technician because plumbing companies normally don’t work on fire sprinkler systemsThis could not have been determined without the proper information from the warranty company or the customer providing that information to usMy technician came out to assess the customers problem and determined that it was not in the scope of plumbing and he would have to call his warranty company to have a different service provider come outThe $call fee is due regardless if work is performed or notIt’s in his contract with his warranty company and that’s how companies get paid for their time LiveGreen Plumbing Services regret that Mr [redacted] feels that was improperly serviced by our companyPlease feel free to call the customers warranty company to verify if the call fee is required according to his service agreementHome Buyers Warranty 2- ###-###-#### Work Order number- [redacted] Sincerely, Aurelio P***

In response to Ms [redacted] complaint: According to her warranty company, LiveGreen Plumbing Services was the 3rd company out to services her water Heater Prior to my tech performing any work, he noticed black soot around the heater on the laundry room floor and bought it to her attention He asked the customer if he could use her vacuum to get the soot up; which she granted When the problem was first brought to our attention we asked Ms [redacted] to identify what areas that need to be addressed She identified her bedroom, basement stairs and basement carpet outside of the laundry room as areas that need to be cleaned Immediately we scheduled a company of her choice to come out to clean the areas she listed After the 1st visit we were notified by the customer that she was not satisfied with the cleaningA 2nd service was scheduled to attempt to resolve the issuesAfter that visit she still was not satisfied with the results but stated she seen improvementAfter each cleaning we asked for pictures of the areas that were cleaned, so that we could assess and plan our next course of action if need beMs [redacted] was asked via e-mail to identify the areas that was still in question; she only stated the basement as the problemWith Ms [redacted] permission, my company scheduled for a deep cleaning carpet specialist that uses a chemical to come out to clean the area she identified via email only The 3rd visit I spoke to Ms [redacted] while the cleaning company was still thereShe wanted other areas to be clean as well, I asked her if she was satisfied with this cleaning and she said “It’s coming clean but it still don’t look like it used to.” I informed her I would not have a problem paying the company to clean the other areas but, if you don’t like the outcome now, then it made no sense to do the other areas she wanted The conversation turned heated at that pointI tried to restore some calm to the situation by asking Ms [redacted] what she wanted to doShe stated that she wanted all of her carpet replacedI asked her the age of her carpet and she replied over two and half years old At that point I explained to her that according to her pictures, her carpet showed wear and tear and it wasn’t in pristine condition, and if she could get three quotes we would pay a 3rd towards the replacementThe conversation became ugly again and I informed her that I was disconnecting lineLiveGreen’s position is there was other companies there before us and soot already on the floorAlso, her little kids was playing downstairs and looking in on my tech while he was performing the workSeveral time he had to ask them to step back, they may have contributed to tracking soot to other areas of the houseWe accept some responsibility and we still stand behind our offer of a 3rd towards the replacement of the carpet and a comparable replacement of the vacuum

LiveGreen Plumbing Services came out within our 11-2pm window to assist an issue placed by the home owner through his insurance company [redacted] set the guidelines and ask vendors for pictures to determine if an claim will be covered or notThe home owners claims was dined by his insurance company (***) The $diagnosis fee is due to the services provider regardless if the claim is approved or deniedOur technician provided [redacted] with everything within their guidelines and the claim was deniedAs a common business practice, we provide every customer with options to resolve their problemThe home refused our services and apparently elected to get another company to resolve his issuesLiveGreen respectfully denied any monetary compensation to this claimant

It's very unfortunate when claims get denied by the home owners insurance companyI too have been denied by my warranty company on items in my homeIt really hurts when you pay your money and have to standby and hear not coveredHowever, the guidelines for denials is set by the insurance companies and not the service providerone of the reasons they ask for pictures is to help make the decision on items and to prevent what the home owner is accusing my company of doingWe highly recommend the home owner read his contract and check with his insurance company before place any future claimsseveral of the items that was outline in his statement falls under a denial as well, "broken flange" is just another exampleIn years of dealing with warranty companies, I've seen them cover broken flanges only if you have a premium policy LiveGreen would like to offer 10% off any future plumbing issues and 20% off a home preventive maintenance package to the home owner Preventive Maintenance will help to reduce future denialsSincerely, LiveGreen Plumbing Services, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: After scheduling another appointment with a different company through [redacted] , my sump pump was immediately diagnosed as broken and was replacedTotal job took less than 1/hour and they arrived within the scheduled window of time given to me Representative said it had been "broken for a long time and was leaking." I did find out that [redacted] had issued a credit to my account when the second company told me I owed no balanceI was not aware of any credit even though I called [redacted] as I mentioned in the first refusalAs far as Live Green Plumbing's prior comment about "just wanting me to be honest" maybe they should have practiced better work ethics and honesty when servicing my account on their visit and just fixed the sump pump instead of offering me the option of "wiggling the pipe" and then collecting a paymentAll of this could have been avoided if Live Green Plumbing had just done the repair right the first time Regards, [redacted]

Reporting allegations to home warranty company [redacted] to have services denied so the could proposition customer to elicit their services for repairs outside of home warranty

In response to Mr [redacted] , My Company was responding to a service request that was submitted through his warranty companyThe customer calls his or her warranty company and request service for a problem within their home, the information is taken over the phone by the warranty company’s representative and a work order is sent over to us for serviceThe request did not come over as a fire sprinkler pipe, in fact it was conveyed as a leaking pipe If it had come over as a fire system, we would not have dispatched a technician because plumbing companies normally don’t work on fire sprinkler systemsThis could not have been determined without the proper information from the warranty company or the customer providing that information to usMy technician came out to assess the customers problem and determined that it was not in the scope of plumbing and he would have to call his warranty company to have a different service provider come outThe $call fee is due regardless if work is performed or notIt’s in his contract with his warranty company and that’s how companies get paid for their timeLiveGreen Plumbing Services regret that Mr [redacted] feels that was improperly serviced by our companyPlease feel free to call the customers warranty company to verify if the call fee is required according to his service agreement Home Buyers Warranty 2- ###-###-#### Work Order number- [redacted] Sincerely,Aurelio P***

I currently have Home Owners Insurance (***) that Live Green is a service providerThey came to my house and correctly diagnosed that my hot water heater needs to be replacedSince *** only covers the replacement of the unit, they added a "mandatory upgrade request " - most of it is correctly except for the mandatory request that I have to line the chimney otherwise they cannot replace the hot water heaterThey are charging $1,for this serviceI contacted the Arlington County inspector (###-###-####) that told me that there is no need to line the chimney to have the hot water heater replacedSecond, I am grandfather in the old codeThird, if they insist I can have a certification that my chimney is up to code (which I have)I called other companies including *** *** (***) to get a second opinion and they told me the same thingNow, I am in this situation, *** wants to follow what Live Green requests and don't want to pay another company to replace the hot w

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do not accept the apology of the LiveGreen Plumbing Services company with regards to their service technician's insensitivity and unprofessionalism towards me and my wife. The technician's insensitivity and rudeness is totally unacceptable; and an apology just is not enough. No customer, regardless of race, should have to put up with that type of behavior. I request that this review should remain online within the Revdex.com because of such disrespect towards me and my wife; and the demeanor displayed and rendered. I further believe that the service technician's assessment of our problem was inaccurate with regards to stating to our warranty company that our pipes were frozen. I state again that the LiveGreen Plumbing Services technician did not tell anyone in the home to contact the warranty company again to find another repair company so that our problem could be fixed. In fact, the technician stated that his company does not service fire sprinkler pipe problems and that was the end of his conversation to us. He then went out to his truck to call his company and/or dispatcher. The technician that came out to our home was lazy, rude, and unprofessional. He was lazy in regards to his assessment of the problem without using any equipment nor ladder, rude in regards of how he told us that there is nothing that he could do and requested a $payment; for doing absolutely nothing to help resolve a homeowner and children in a dangerous crisis situation with water, water damage, and electricity, and unprofessional in regards to him not giving us any information of whom to contact inorder to resolve our problem. Thank you for your time and help with this matter.
Kind Regards,
*** D ***

To whom it may concern:Live Green Plumbing is a Subcontractor for the ***s Home Warranty Company, (*** *** ***).On June the 30th we responded to a service request for a running sump pumpMy technician showed up within the hour service window and diagnose the problemThe
customer pump had shifted and the float was stuck in the on positionHe repositioned the pump and the unit was working properly upon him leaving the customers home.*** felt that since minimum labor and no material was used, she should not have to pay her service fee charge of $75, that's required in her contract with her Home Warranty companyThe customer signed the invoice and render payment, only to stop payment on the check and call her warranty Company to complain*** *** *** gave her a $coupon to use in any future Service requestToday my company has not been paid for the service call by ***, and we have been charged a $bank service charge for a stop payment.Service was rendered and the customer paid by check, if she had a problem with the labor and material as well as paying the service fee, it should have been address with her Warranty CompanyThe ***s received free labor as of today for their problem.Thanks for your attention,Owners LiveGreen Plumbing

The company improperly fixed a plumbing issue with a leak in the kitchen faucetThe technicians installed a new cartridge to stop the leak but installed it improperlyAs a result, the hot water and cold water are reversed on the faucet

To whom it may concern,We believe that this is a misunderstanding as well as a communication gap between the *** and the warranty company ***Our technician Shane came out to access the lack of hot water to the homeThe tech initially saw that there may have been a cleaning problem with the
unit, however upon further inspection we saw that there was a dangerous problems with the unit and we could not service the unitThe problems were a misaligned flue pipe that can cause back drafting and threat to safety and life, as well as the orphaned appliance (water heater) which can also cause serious carbon monoxide build up and can cause injury and deathWe informed the *** that we cannot repair the unit until these issues are addressedWe have to subcontract a chimney company to install a new liner at the cost of $We called in and let the warranty company know that we couldn’t service the unitThe *** decided to go outside their warranty company and purchase a heater to have us installWe gave an excellent price of $that included the labor parts and permitThe customer agreed to the pricing of the install of their purchased heater as well as the $price to have the *** **install the new linerWe did the work as well as passed the inspection by the countyWe have just recently received correspondence from the Warranty Coinquiring about the job because the customer wanted monies returnedWe told the warranty company everything that transpired We are top rated and a preferred provider with ***They have found no fault with what occurred at allThe choice to go outside the warranty was the home owner’s choiceUnfortunately, we believe they don’t fully understand their contract with ***We completed the agreed work at the agreed price and are not willing to refund any moniesWe have directed the *** to *** for any reimbursement they choose to pursue

Sorry for the miscommunication, Our Technician came out to assess the jobMy tech determined that he needed a larger time window to complete the jobits common for a customer to either choose to not schedule and time/date for installation or to pay the required trip charge and seek
another companyIn this this case, the customer chose not to pay the trip charge and use another company. There's no scam here, just clear case of miscommunication between my company and the customerWe choose not to seek the $that was owed by the customerLiveGreen Plumbing apologize for not communicating clearly the customers options, and consider this matter closed. Thanks!

Reporting allegations to home warranty company *** *** *** to have services denied so the could proposition customer to elicit their services for repairs outside of home warranty

On behalf of LiveGreen Plumbing Services, we apologize to Mr*** for any insensitivity my technician may have projected. Please understand that we are the contractor hired to diagnose, report our finding for approval, and fix the issue if its covered under your contract agreement with ***. We have to follow the guidelines that set by your warranty company, We could not assist Mr*** with his problem because sprinklers and irrigation systems do not classify as plumbingI have attached the original work order that was e-mail to my company from ***, it list nothing about a sprinkler pipe in the work orderThe $is a call fee and should be paid directly to the contractor regardless if work is performed or not. its not a hustle or a scam, its the cost of doing business. Any monetary relief should be directed to your warranty company for consideration. We regret your bad experience and wish you the best.Sincerely,Aurelio P*** Tue, Feb 17, at 10:AMReply-To: ***To: [email protected] Service Request For:Live Green Plumbing Services, LLC Work Order Number:*** Dispatch Type:Additional Contract Number:*** Effective Date:03/31/2014 Priority:Standard CaLimit:$250.00 System Covered:Plumbing Brand:n/a Model:n/a Trade Fee:100.00 Property Address:*** *** *** *** Odenton, MD *** Caller's Name:*** *** Caller's Phone Number: ###-###-#### (Mobile)* Home Owner Phone Numbers:###-###-#### (Home Phone) Home Owner Email Addresses*** (Email) Additional Info:Emailed: *** Problem Description: Pipe leaking Caller: -----Mr *** Additional Notes: -----pipe busted-- water through light fixturesInformed if pipes busted from being frozen its not eligible Type of pipes: ----- Location(s): -----attic When was failure noticed?: -----today ** Did you explain the trade fee and call back time?100/24 Supreme Option Chosen: No Appliance Only Contract: No Platinum Option Chosen:No Enhanced Option Chosen:No

Dear *** ***:Live Green Plumbing Services regrets that *** *** feels that she has been improperly serviced by our companyWe take pride in servicing all customers, whether they are our direct customer or a customer we receive through our warranty partnersWe have spoken directly to *** *** *** to get facts and clarity regarding this situation*** *** *** has informed us that we completed this call in compliance with their guidelinesWe are a valued partner with *** *** *** and have recently been granted a new state to serviceWe informed *** *** *** that *** *** stopped payment on the checkWe were told to submit an invoice to them and they will reimburse usThey also informed us that when the customer called and complained they offered her a free service fee coupon that will cover any additional co-pay through the warranty companyAll this can be verified by *** *** *** and we can conference call them at your convenience to verify this to be 100% accurate.*** *** has suggested we changed our invoice time to reflect a different timeWe don't have the ability to change times with our server that is third party operatedThe system we utilize time stamps and uses GPS for the location of the invoice signaturesThe fact remains we were not compensated from *** *** for the rendered service by LiveGreen PlumbingShe stopped payment on the check, and has not been honest regarding our service or status with our partnersWe will be compensated by *** *** *** for the service feeWe want nothing from *** *** except honestyOur response has been based solely on facts we can verifyWe have sent documentation to you regarding the Stop payment, we can verify our Status, facts and timelines via *** *** ***We relish the opportunity to clear our name and put the matter behind U.S.Sincerely,Aurelio P***

I called HomeAdvisor last night to recommend the plumbing service to change my bath  room sink  faucet because it was leaking, they recommended LiveGreen Plumbing Services, *** *** *** ** *** * *** ** *** *** *** ***
The plumber LiveGreen Plumbing Services called me this morning they told me they have a $trip charge that will be waved when the tech does the workAfter discussing my issues they first said they cant come out until Mon so I said no that's ok
 
Than the despatcher said I can get someone there now I said ok, when the guy came he said I don’t have time to do the job now so all I need to collect is the $
That’s crazy for the dispatcher to send a tech out to say “well I don’t have time to do any work but give me the $for coming outNow Home Advisor and this corrupt plumber LiveGreen Plumbing Services, *** *** *** ** *** * *** ** *** *** *** ***need to change business practices and be held

LiveGreen was contracted through our home insurance policy to repair two running toiletsOn October 16, 2017, the plumber came and inspected the toilets, making them function worse than before, and concluded that they had to order a partWe received an automated email confirming the part was being ordered, but since then LiveGreen has disappearedThey are nonresponsive to voicemails and to emails, and our warranty service has not returned