Live Person.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

After review of this customer account with LivePerson Customer Service department, it was determined that a credit of $has been posted to the accountThe client was emailed by LivePerson Refund department and informed of the credit; therefore, LivePerson shall consider this matter closed Regards, [redacted]

Dear [redacted] :In response to complaint# [redacted] , [redacted] has over accounts with LivePerson that she has activated and/or deactivated over the past few yearsAll accounts that she has requested to be deactivated Customer Service sends a courtesy email sent to all customers confirming the requestAs she has done in the past, she needs to confirm the email for the account she wants deactivatedRegards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ? As stated in their 1st response, "it should be noted that LivePerson does, on occasion, offer refunds on a case-by-case basis to its customers for charges incurred via LivePerson’s expert services." I am entitled to a refund in this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have requested a $credit By making free, I am only receiving a $credit If Live Person would make 50% so that I am receiving a $credit I will accept
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Either the Administrators have not fone their due dilligence or are not being fully transparent.
I'm emailed the advisor upon completion of the session immediately and let her know she had the incorrect chart during our sessions and that it was her errorThis is logged in my accountThe advisor awknowledged this based on her responseAlso available in my account profileI have been unable to leave ratings due to the administrators placing my account on a restriction leaving me unable to do anythingI will only accept a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sir or Madam,As stated in *** ***'s original complaint, she "believes" her engagements went down in March but did not reach out to LivePerson until September (months) to request a lower planShe cites an expected quarterly review as the reason she did not request a lower plan earlier (when she could have changed the plan at any time) and an unsatisfactory experience with customer service (when email correspondence shows customer service taking her concerns seriously and escalating them for review)LivePerson made good faith efforts to accommodate *** ***, and will not offer additional compensation.Best regards,

Dear *** ***,In response to complaint ID: *** from *** ***, LivePerson provides a platform in which consumers and experts can talk to each other via online tools (e.gchat, email)*** *** contacted the preferred psychic through our Spirituality and Religion online expert
services.LivePerson customer service researched the noted session and determined that a refund can not be approved*** *** completed a full session with the chosen psychic and could have ended the session at anytime, and ratings were never received indicating satisfaction level.LivePerson notes the following facts regarding its online expert services:1) The Terms of Use that apply to such service clearly state that all experts are independent of LivePerson and LivePerson is not responsible or liable for, and does not warrant or ensure that, any advice or recommendations offered by any expert is correct or accurate or will satisfy the member’s requirementsFor more information please see the following: *** 2) Each customer is also guided to the following link whenever they are about to be connected to a psychic or other expert: ***.3) It should be noted that LivePerson does, on occasion, offer refunds on a case-by-case basis to its customers for charges incurred via LivePerson’s expert servicesMore information regarding our refund process is included at: ***As detailed above, LivePerson's actions are clearly permissible per LivePerson's policyPlease feel free to contact me if I can be of any further assistance

Dear Sir or Madam:In response to complaint ID: *** from *** *** c/o *** *** ***, she has been given free service for year from January *, - December **, as evidenced in the attached email correspondence.If there are no further concerns, we shall consider this matter
closed.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not enough money.  I have asked for more and a SUBSTANTIAL discount as they say....was about $700, I want $1500.  I have had to fight and call and call and get the run around to get this far.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],After research of [redacted]'s account, LivePerson customer service department determined that she was never charged. The session was cancelled by LivePerson on November **, 2014 due to inadequate service of the expert; therefore, [redacted] should have received notification and...

receipt of any monies.Thank you and contact me with any further concerns on this matter.[redacted]

LivePerson restates the following facts regarding its online expert services: 1)     The Terms of Use that apply to such service clearly state that all experts are independent of LivePerson and LivePerson is not responsible or liable for, and does not warrant or ensure that, any advice or recommendations offered by any expert is correct or accurate or will satisfy the member’s requirements. For more information please see the  following: [redacted].  2)     Each customer is also guided to the following link whenever they are about to be connected to a psychic or other expert: [redacted] These terms are especially applicable for Spirituality and Religion experts.    Thank you, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

After review of this customer account with LivePerson Customer Service department, it was determined that a credit of $80.00 has been posted to the account. The client was emailed by LivePerson Refund department and informed of the credit; therefore, LivePerson shall consider this matter closed. ...

Regards, [redacted]

Dear [redacted]:In response to complaint# [redacted], [redacted] has over 10 accounts with LivePerson that she has activated and/or deactivated over the past few years. All accounts that she has requested to be deactivated Customer Service sends a courtesy email sent to all customers confirming the...

request. As she has done in the past, she needs to confirm the email for the account she wants deactivated. Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
?
As stated in their 1st response, "it should be noted that LivePerson does, on occasion, offer refunds on a case-by-case basis to its customers for charges incurred via LivePerson’s expert services."  I am entitled to a refund in this matter.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: We were a customer of liveperson.com for past 5 years and paid $95 a month with no contract. We had one seat licence all this time. Today I went to their website and saw that they are advertising one seat option for free. 2 seat option is $35.

They never called us with this price reduction or changed our pricing automatically in the system and kept charging us $95 monthly.Desired Settlement: If one seat licence is $35 for businesses which is the way you advertise on your website. We would like to get a partial refund for past one year. We have been paying $95 for years. Compensation we ask is, $60 monthly refund for past 12 months so total of $720

Consumer

Response:

At this time, I have not been contacted by Live Person.com regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Dear Sir or Madam: In regards to complaint # [redacted] from [redacted], according to LivePerson leadership team for small business accounts the pricing offered online is available to all customers who contact customer service to request the change and accept the new terms. [redacted] did not reach out to make such request. The new pricing was initiated in September/October; therefore, a refund for a year would not be a approved. But, our customer service team is willing to offer a one-time discount to help resolve the concerns. [redacted] may contact customer service and speak with an account manager via chat anytime. Thank you,

Business

Response:

Dear Sir or Madam:LivePerson terms of us are accessible to all customers via our website at www.liveperson.com and more specifically here: http://www.liveperson.com/policies/license-agreement (section 3)where it describes the renewal terms. The pricing offered online is available to all customers who contact customer service to request the change and accept the new terms.Please feel free to contact customer service 24/7 to request a change to the pricing for your account.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

We do not accept their response. I would like to let people know about this company about how they treat their customer.

Review: I contacted Live Person for online tutoring in Math. The time you click on hire a tutor the funds are being deleted from your account. However I hired several tutors but I received no help in being tutored. I sent an email advising I would like my money back. I would like for them to send my funds back to my paypal account since I didn't receive any help. One tutor stated they would send details to my mailbox, but did not and was paid for his services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company "liveperson" states they have professional psychics to help you. Their psychics are fakes.They are scam artists. Their company's website is designed for their aka "psychics" to communicate with consumers for a specific cost. It states on their website, if you are unsatisfied with their services for any reason, they will refund you. This is 100% a lie. The fact they state they have a team of professional "psychics" is a lie. What even is a professional psychic? So after realizing this company was a scam, I tried to get my money back through customer service phone calls and emails, as well as through their actual "psychic" but instead their company not only never refunded me for their scam artist psychic, but they actually blocked my account so I cant even use it or contact their customer service team through their website. All I want is my money back for their fraudulent services and instead they are running away and hiding from me. It looks like I have to take them to small claims.Desired Settlement: I want my money back. I am barely 30, lost my job, and just qualifying for food stamps. This company stole in my opinion over $2000 of mine. I want the money I spent on their fraudulent services to be refunded; just like it states on their company website.

Business

Response:

Dear [redacted],

LivePerson received a complaint regarding [redacted] (ID # [redacted]). LivePerson provides a platform in which consumers and experts can talk to each other via online tools (e.g. chat, email). [redacted] contacted her preferred psychic online through our Spirituality and Religion online expert services. According to her complaint, [redacted] is requesting a refund of $2000.00 in charges that she claims to have incurred for communications with an expert(s) in August 2013 because she was not satisfied with the communications she had with her chosen psychic.

We note the following facts regarding our Spirituality and Religion online expert services:

1) The Terms of Use that apply to such service clearly state that all experts are independent of LivePerson and LivePerson is not responsible or liable for, and does not warrant or ensure that, any advice or recommendations offered by any expert is correct or accurate or will satisfy the member’s requirements. For more information please see the following: [redacted]

2) Each customer is also guided to the following link whenever they are about to be connected to a psychic or other expert: [redacted].

3) It should be noted that even though LivePerson disclaims any liability or responsibility for communications between our customers and the psychics, LivePerson does, on occasion, offer refunds on a case-by-case basis to its customers for charges incurred via LivePerson’s Spirituality and Religion expert services. More information regarding our refund process is included at: [redacted].

LivePerson decided not to provide [redacted] a refund which is within our policies as detailed above. Please feel free to contact me if I can be of any further assistance.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business states this for their refund policy:

Requesting a Refund

If you are not completely satisfied with the service you have

received in one of your sessions and would like to receive a refund, please

follow the steps below.

To request a refund, we ask that you do the following:

1. Sign in to your LivePerson account.

2. Send an email from the [redacted] page.

and choose 'Refund Request' from the drop-down menu.

The refund request must be submitted within seventy-two hours (72) hours of the end of the session.

In your refund request, we ask that you clearly state why you are not

satisfied with the service received. You must include the

session's date, Expert's name and session fee.

Once we have received this information, we will review your request. Please

note, we reserve the right to refund you in full or partially for your session.

In addition, we also reserve the right to refuse a refund.

I did everything that this suggests in order to get refunded. I followed exactly what they're guidelines state. Therefore, why have I not received my money back?

It took a lot of time to do exactly what they state as a matter of fact; email them the session date, session fee, expert's name, and I did that. I wasted about an hour doing that over three months ago and no one ever responded to me, and I never received a refund. If I am not refunded, I am going to need to follow this up through small claims, as again, I am a consumer doing the necessary steps to get refunded from my very unsatisfied experience with this company and the services they provided to me.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated in our initial response, as an active customer of LivePerson, [redacted] agreed to LivePerson Terms of Use.

Although [redacted] submitted her request for a refund, LivePerson reserves the right to offer refunds on a case-by-case basis as stated in our refund policy.

The experts are independent of LivePerson and LivePerson is not responsible or liable for advice or recommendations given to customers.

We apologize for any inconvenience that [redacted] may have experienced while communicating with customer service.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The experts, do they have a code of conduct Liveperson enforces? Or does liveperson, contract anyone? For example, can an ex-murderer be an expert on Liveperson? Are experts allowed to respond inappropriately to Liveperson's clients?

I had no issues with Liveperson's customer service staff, I only have requested a refund through them and not received one. However, I have many issues with their so called "expert" whom acted 100% inappropriately, therefore I requested a full refund, and was denied. Now the justification for it, is that Liveperson states they case-by-case accept or deny refunds. Right, well in my "case," not only is my demand for my refund fair and just, but not giving one is obscene and informs me that this "company" has no code of conduct for their contract employees, aka, "live experts," therefore, my stance on feeling I was 100% taken advantage of by the so called, "expert," stands accurately explained and justified.

It is very simple, I expect a refund for the fraudulent services Liveperson charged me for and took from my credit card. I am civilly trying to handle this outside of court as is obvious. However, time is of essence, and if nothing changes shortly, seeking a small claims meeting with liveperson and they're so called "expert" will be the next step. (which this company has designed several loop holes, making it very difficult to hold a) the company responsible for their services and also b) the experts the company provides, responsible for their services they gave..which is alarming to me a business is running, without any appropriate means, for the consumer to legally go about a refund. I also wasted a significant amount of money, near $1800. Again, it is alarming this business operates in a way, where it is not held accountable for the services it provides, as a matter of fact, each rebuttal from Liveperson, states in their terms of service, that they are not accountable for their experts. Therefore, what is the code of conduct for the experts? Does one exist? What happens when an expert breaks that code of conduct? ETC. If no one can be held accountable, how is this business properly and legally open? Rather confusing for the consumer, as I followed the directions on how to get a refund, did nothing wrong as a client, and now have been told the company simply chooses to not refund me. Essentially, this money feels stolen; as the services I expected to receive, paid to receive and wasted time to receive, I did not get.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,