Living in Comfort

6/2/2014
We received your letter dated /27/2014 and have looked further into the customers issues. The customer was credited in full on 4/25 when they issued a chargeback through their credit card company. We apologize that it got to that point and the customer has received all of their...

money back.Thank you again for your letter and please feel free to contact us if you need additional information.Living in Comfort

Review: when I made the order I was told by the sales rep that the bed I was ordering was IN STOCK and that I would have it very quickly because they are located in Maryland. This was probably the first misrepresentation that the company made. They continued from there.

On September 4th they responded that the order was due to ship on September 10.

On the 11th of September they responded that it didn’t ship and that [redacted] Furniture had fallen behind and it was there fault I was waiting, they would contact you and email me, no email came.

On the 16 of September once again told this week and they would email me nothing again.

On the 19th they stated it’s shipping today and I’d get a call, nothing.

On the 19th I contacted them again in the afternoon and was told the same thing.

On the 20th I was told that sometimes it take 24 hours for the tracking to be generated and I should hear that day, again nothing.

Yesterday the 23rd I was told that “Your [redacted] order shows it shipped on 9/19” and that they had no tracking number and the shipper would call me.

I contacted [redacted] directly and although they don't deal directly with the consumer they said they would contact livingincomfort and find out whats happening.

I spoke with a person at [redacted] today who said they just got off the phone with [redacted] furniture and I would hear from the shipping company tomorrowDesired Settlement: If I had been told it would be four weeks as a special order I would have understood or found something that I could have gotten more quickly if I wanted to but I would have preferred that be my decision. not misled.

So I just want the Bed

Business

Response:

We received your letter dated 9/24/2013 and have looked further into the customer’s issues. We have spoken with this customer several times in the past few days and told him what day to expect his delivery and apologize for the delay.

We are working to improve our operations and are striving to better our business so that every customer can expect to be treated with excellence and care.

We appreciate your response and apologize again.

Please feel free to contact us if you need additional information.

Review: Sep 5 - I order a product from Living in Comfort (LIC) for $2,752.30

Oct 21 - I still had not recieved my order. I called and e-mailed to find out the status. I got a response from [redacted] who stated. that she did contact Catnapper and they said the order did not ship out, they did receive the shipping labels but were not able to get it out last week, and will not be able to ship it out until early next week. I know you have been waiting for sometime, and I sincerely apologize please let me know how you would like to proceed. I requested a full refund.

Oct 21 - [redacted] the Customer Service Rep for LIC told me "Per your request your order has been cancelled, and your information has been sent to the credit department so you can be credited back in full. You will see a credit within 3 business days". Per our phone conversation you can follow up on your credit by e mailing [redacted].

Oct 29 - Requested to know the status of my requested refund.

Oct 30 - emailed [redacted] - [redacted],Can you please give me a status update on my refund for my cancellation. The cancellation was completed on the 21st of Oct and I was told it would take 3 business days to be refunded and it still has not be credited back to my account. This is my second request for a status update

Oct 31 - [redacted] response with Hi- have been out of the office for a few days and apologize for not getting back to you sooner. I will look into this and get it taken care of for you today!

Nov 1 -Hi-I just wanted to give you an update as promised. I put your credit through this morning so you should see it appear on your account no later then Tuesday.

Sorry again for the delay with this.

Nov 5- I still had not received a refund emailed [redacted]- It is Tuesday Nov 5, 2013 and my account has not been credited with a refund. e-mail traffic below you said it would be refunded no later then Tuesday. Can you explain the delay and when should I expect my refund?

Nov 5 - Last e-mail from [redacted] -Hi-You should have seen the credit appear on your statement by now... I will see what’s going on and get right back to you.

Nov 7 - I have not heard from [redacted], so I called the company and spoke with Amy and she took my credit card information and informed me that this was missing and with this information I could be refunded.

The Last e-mail that I sent to LIC was the following: [redacted],Another e-mail trying to find out when will I be refunded my money for a cancelled order. I am not satisfied with response that I have received from your company. I now feel I am getting the run around. I have done everything you have requested and think I have been patient enough. If my money is not refunded by the end of next week, I will contact my bank and the judge advocate general (I am a member of the Armed Forces) to see if they can assist with getting this situation resolved

as of 12 Nov 13 I have not be contacted by any representative of Living in Comfort (LIC)Desired Settlement: My Desired Outcome is what I requested and was lead to believe that I would recieved a "FULL REFUND"

Business

Response:

We received your letter dated 11/18/2013 and have looked further into the customer’s issues. The customer was issued a full refund on 11/12/13 and we sincerely apologize for the delay and communication issues. We are working to improve our operations and are striving to better our business so that every customer can expcct to be treated with excellencc and care.

We appreciate your response and apologize again.

Please feel free to contact us if you need additional information.

Living in Comfort

Review: I have bought a Med Lift chair from Living in Comfort and it had problems with it and we try to fixed them three times and still no good... so they decided to take the chair back and give me my full refund.... I sent the chair back to them and now I haven't received my refund from them and they will not return my phone calls or my emails since they got the chair back.... here is some of the emails between me and them and also the comformation of the chair been delivered .. Me To Jenny - Living in Comfort Jun 3 so once I box this chair they will come to pick it up .... what happens after they pick it up? will I get my money back ?Jenny - Living in Comfort To Me Jun 3 once they receive it and notify us, we will notify accounting to credit you backThanks again.-Jennywww.livingincomfort.com Toll Free [redacted] Me To Jenny - Living in Comfort Jun 24 hey Jenny just want to let you know that the lift chair will be return to the warehouse today ..its on the truck for delivery as I speak...... [redacted]Jenny - Living in Comfort To Me Jun 25 at 10:31 AM ok.Thanks for letting us know-Jennywww.livingincomfort.com Toll Free 866-765-8115Desired Settlement: just want my money refunded back to my credit card company.....

Review: I order a living room set from this company and asked for delivery and have not received the furniture. I paid in full. I have tried to call and email them with no answer from them.Desired Settlement: Please adjust my account and credit it with the full amount I paid for the furniture.

Review: I purchased outdoor furniture from Living In Comfort back on May 23, 2014. The transaction was made through [redacted], and the payment was made on May 23, 2014, transaction id: [redacted]. I have emailed several times in June, July, and August, and reply was only made 3 times. This month, I have called 4 or 5 times, only to be answered by a voice mail stating to leave my name and number and that someone would return my call. I have yet to receive a call, and the past emails that I have written have gone unanswered. I haven't received any correspondence from them in about 30 days now, and I still haven't received my merchandise.Desired Settlement: I would like to be refunded my entire amount of $2,066.24, as soon as possible. Please help me regarding this. I believe I have waited long enough, 3 months. I don't trust this company, and I will never order from them ever again.

Thank you,

Review: I ordered a dining-room set online through this company. Because I knew that other companies were having issue in finding the chairs to make the set complete, I asked the salesperson three times to confirm that in addition to the table and buffet that she confirms that the chairs on in stock. On all three times during the phone call I was assrued that they had the chairs in stock. The next day I received a call from a different person than the one I was working with and was told that the salesperson was new and in an attempt to get the order she lied to me about having the chairs. In fact, the whole thing was a lie because it turns out that this company does not stock the furniture and orders it through a catalog. This person assured us that the money paid would be refunded, that was 20 days agao and when I was told to contact the accounting department numerous call were not returned. I got a hold of anothor person and they told me that I should just reverse the charge with my bank. Although this was done, this is no way to do business....I need my money now.

Please help me in taking action and getting these thieves out of business. This is the email that ws sent affirming that they would be refunding me my money:

Subject: [redacted] Hi [redacted]

I regret to inform you that unfortunately, we do not have the chairs available, When [redacted] checked the warehouse she saw a complete order that was already purchased, She is a newer rep so did look up in the system, she physically checked the inventory. I sincerely apologize for the inconvenience, She has been reprimanded and is being retrained, so this does not happen to anyone again.

I tried calling you this morning,but got your voicemail, I did however speak to Spencer who authorize the order be cancelled, and your account be credited back. I sent you a confirmation cancellation e mail for your records. I also sent over your order for a full credit to our accounting department which you can reach at [redacted] Thanks again.

-[redacted]

www.livingincomfort.com

Toll Free ###-###-####Desired Settlement: I do not want to wait 20 weeks for my bank to act on the action. The company told me that I would have been reunded by now.

Review: I ordered a couch online from Living in Comfort (which apparently is under the name FRW Enterprises) and was billed in full on July 11, 2013. I received no confirmation from them. I called the next day and was told I would receive the furniture by July 30. July 30 came and went, with no word. I called several times, no answer. I emailed, and they responded they emailed the manufacturer, but I received no further word after that. I called several times again and finally got a person on Aug 6. They told me the manufacturer did not have the fabric in stock to make the furniture and I MIGHT receive it by the end of August. I decided instead to cancel the order. They emailed a confirmation that my order was canceled and I should receive a full credit on my credit card within 2-3 business days (which would have been by August 9). No credit was received. I called again on August 19 and was told they had the wrong credit card # (but had not bothered to try to contact me). I gave them my card number again and they assured me I would receive a credit by August 23. I called again on August 26 and was told the credit was put through on August 23. I asked which card # they put it to and it was the wrong number. Jay in the billing department called me back later that day to say he had contacted [redacted] and they told him the credit would be processed to the correct card #. They even went so far as to give me a "credit authorization number." As of today, September 4, I still have received no credit. I disputed the credit with my credit card company, who has NO RECORD of any credit being issued by this company (nor of any phone call). My credit card company has written a letter to this company regarding the dispute, but received no response. I tried to call Living in Comfort again today, no one picked up the phone. I wish I had found the alternate name on the Revdex.com website prior to my order and seen they are rated an "F." I can certainly see why.Desired Settlement: I want them to issue a credit in full as they claim to have already done, but clearly have not.

Business

Response:

9/24/2013

We received your letter dated 9/19/2013 and have looked further into the customer’s issues. The customer did receive their refund and we are attaching a confirmation email from them stating that they received it. We are working to improve our operations and are striving to better our business so that every customer can expect to be treated with excellence and care.

We appreciate your response and apologize again.

Please feel free to contact us if you need additional information.

Living in Comfort

Review: On May 6, 2013 at 3:05 I ordered a Berg Bedroom set and mattress set from Living in Comfort via telephone. I spoke with [redacted], she took my order, my credit card number and said that the delivery company would be in contact with me regarding the delivery date. The bedroom set was was SKU #[redacted] Berg Sierra Twin over Full Space Saver Bunk Bed with Desk [redacted] and also SKU #[redacted] Berg Furniture Double Dresser 22-28 Sierra Collection. Total for these items was $3249 plus deliver (including white glove delivery $660. She gave a discount of $200 and shipping was 299 for a total charged to my account of $4008 ([redacted]). Order #[redacted]. I was told delivery would be May 27th or 28th. As of May 31st still no call for delivery. I sent [redacted] an e-mail and shes stated the order has been shipped out by [redacted] and they would be contacting me for delivery. Since then I have sent 15 e-mails (I have copies of all of them), still no furniture. She e-mailed me that it shipped out via [redacted] tracking # [redacted] the delivery company that will be contacting you is [redacted]. I have contacted both [redacted] and [redacted] several times and no one knows where the furniture is and they keep referring me back to the people that sold me the furntiure. LivingInComfort, [redacted], keeps telling me "oh yeah, they have it and said they will be contacting you for delivery". STILL NO FURNITURE. I also order a single and double mattress from them on the same day. At this moment, I cannot find the paperwork for the mattresses, but they were ordered and paid for as the charge of $1065 was already charged to my [redacted] account. Both charges were posted on 5-7-13.Desired Settlement: If I cannot get delivery of order within the next week , then I want a FULL REFUND including the interest charged on my credit card for these purchases,.

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I did receive the furniture, only after I reported to the credit card company and cancelled the charges and reported to Revdex.com. While I am glad I finally have the furniture, the length of time, inaccurate accounts of where the furniture was at any given time, and the days I took off work for a "supposed" delivery were not acceptable.

Review: On July 28, 2013 I ordered a bed bunk that costed $2100 online. I was told that it may take up to 2 weeks to ship the product. I waited the 2 weeks and didn't receive any communication about when it would be shipped. I finally received an email that it would be shipped August 16th.

That shipment did not happen. I called back and was told by the support person that a piece needed to be ordered that they were waiting on and that it would ship out in 2 weeks. On August 22nd I received an email that it would be shipped August 29th. That did not happen.

I left several voice messages and have not been able to get any live person on the phone, it has all been recordings and no one has ever called me back. I finally sent in another email on September 11th and received another email response that stated that they had called directly to the manufacturer and would get back to me when they heard anything. I responded that I was starting to get upset and needed to hear back from a live person within 2 days or would cancel my order. I received an email response from someone named Jenny on September 13th who apologized for the delay and said she would compensate me to help with the delay issues. That led me to not cancel the and get my refund. She said she would contact me by Monday September 16th. She did not.

I emailed Jenny again on September 16th and 18th hoping to hear back. I also called in 3 times and left 3 more recorded messages on their support line as I did not get access to any live support person. I also sent in an email that I will be requesting a refund and how upset I was that no one contacted me. Jenny responded to me today, September 20th, stating that she had sent me an email stating that my order would be shipped September 29th. The tone was brief and I no longer felt that they were working with me. Additionally, since this was the 3rd time they had promised me my product would be shipped I no longer have any trust on waiting for that to happen.

I sent them an email stating my concerns and that I felt they had deceived me throughout and were not honest with me or provided sufficient customer support that would make me believe that the product would arrive. I requested a refund, and I also called my credit card company, [redacted], to request a charge back. I also explained in the email that I would be filing a complaint against them with the Revdex.com.Desired Settlement: I'm not sure what if any rights I have. I paid my credit card company 2 months ago and they had use of my money for 2 months. Additionally, I want other customers to have notice of their behavior and I also want to know if I have any rights against them under consumer law.

So now, I need to look again for my product - which were bunkbeds for my children. We held out on buying any other beds while waiting for this product to ship.

I'm also highly frustrated and would want their CEO or owner to contact me and apologize for this behavior.

Business

Response:

We received your letter dated 9/20/2013 and have looked further into the customer’s issues. We will have our owner reach out to this customer to offer his apologies.

We arc working to improve our operations and are striving to better our business so that every customer can expect to be treated with excellence and care.

We appreciate your response and apologize again.

Please feel free to contact us if you need additional information.

Living in Comfort

Review: I purchased 2 loft beds from LIC with built in desks. I researched these beds for a month before purchase and personally spoke with a rep when purchasing. At that time they said 6-8 weeks I called approximately 6 weeks after purchase to get info on delivery. No one would answer or return calls. After making contact was informed a delay , etc Called again for next delivery and again informed that someone forgot to place the order and they had fired that person. Given new delivery date in December. Called in December and told beds not ready and now Berg (the builder of the beds) was closed for two weeks for the holiday. The beds were to be delivered by January 20 . I called the week around January 20 and told their were problems and the beds again delayed. At this time I cancelled the order and asked for my money back. To date have received no credit.

1. They do not answer their phones or return emails or return phone calls. I called more than email.

2. They offered a variety of excuses. Poor staff, weather, family death. All understandable but after 5 months! I also believe that they told me "Josh" the manager was fired but at least on the phone it sounded like he was still there.

3. I held out for so long because my daughters have small bedrooms and theses beds are an efficient use of space for them. They were very excited and have been sleeping on their mattresses on the floor since october in anticipation. In January I said no more. Enough lies and excuses.

4. I called the company making the beds [redacted] and had no response from them

5. LIC is an online company that distributes others products. In their showroom in Maryland, on the day I ordered the lady said she had one of these beds on the floor and it was great! The kids loved it playing in it on their showroom!

6. I did receive a $600 refund in December for their mixups which renewed my faith as well as them informing me of personnel issues but lost faith when I heard that persons voice again and the continual run around.Desired Settlement: I want my money back. I need to by new beds for my daughters. I also hope they no longer treat customers this way.

I have copies of the emails if needed

Thanks for your help and look forward to your followups.

Also ran out of room on dates called.. I called multiple times each month including february because no one answers the phone. I am happy to provide phone records to,show how many times I called. For instance last week placed 5 calls in one hour to get someone to answer.

Review: This company has horrendous customer service and unethical business practices. They charged our credit card when we placed the order, but never refunded us when we requested the order be cancelled after months of waiting. We ordered a chaise from this company on 3/11/14 and our credit card was charged for $523.15. We inquired when the item would be shipped on 3/17/14 and were told that it would arrive on 4/11/14. When 4/11/14 came and went, we inquired when the item would ship, and we were told the new shipping day would be 4/22/14. On 4/18/14, we told the company that if the item did not ship as promised on 4/22/14, then we would like our money refunded. on 4/24/14, we received another email from them stating that the item would now not ship until 5/16. On 4/24/14 we requested that the order be cancelled and our credit card refunded. On 4/24/14, the company responded and indicated that the refund had been processed and that the credit would be viewable on our statement within 3-5 days. on 4/30/14, over a week since the credit was promised, I emailed them to let them know that our credit card had still not been credited for the cancelled order. They never responded and have ceased to respond to all further email correspondence. We have tried to reach them by phone numerous times but the line just rings and rings. In my final email to them on 5/2/14, I notified them that I would be reporting the company to the Revdex.com and filing a report of fraud with my credit card company. There a numerous complaints about this company online. Had I looked, I would have seen many people reporting similar stories. However, they seem to stay in business by preying on unsuspecting new customers.Desired Settlement: We request that our credit card be refunded in a timely manner.

Review: I order a reclining sofa and a reclining love seat on May 19, 2014. On June 9th, 2014 I was contacted via email and told my order was scheduled to ship the week of 6/20 and you will receive an email with your tracking number as soon as it ships.On June 17th I was again contacted via email and told order my order was scheduled to ship the week of 7/7 and that I would receive an email with the tracking number as soon as it ships. I called multiple times on June 17th as well. On June 18th I received an email response that said the shipment date keeps changing because the order was just recently submitted to the manufacturer and the error was not noticed until last week. My credit card statement dated May 06 - June 05 was charged for this ordered in the amount of 1789.20. July 7th has come and gone and no one has contacted me regarding this order. I called and left multiple messages on July 8, 9, 10 and today the 22nd. I have sent multiple emails. I contact my credit card company ([redacted]) and filed a dispute for these charges on July 11. I received a reply back from them dated July 11th that says the amount has been credited back to my account and they have contacted the merchant. The merchant has 90 days to dispute this. Now, I am effectively tied from re-ordering this merchandise with any other company for 90 days. Is there any way I can get a reply from this merchant and find out if they intend to ship or contest this dispute so I can get on with ordering what I need from a reputable company?!Desired Settlement: I'd like delivery of the order, but if that is not possible I want them to tell me that is the case and to cancel the order with the amount credited back my card. In this way I do not have to wait 90 dayys to see if they contest the credit card dispute and I can reorder with a reputable company that will deliver!

Review: We had requested and recieved a quote for 4 Recliner chairs for our hospital. The quote was sent, and on 7-9-14 we sent a check for the purchase, which cleared our bank on 7-16-14. We have had no contact with "Jenny" at living in comfort sinse the check was received. No order #, no Tracking #, no status updates, nothing.Desired Settlement: We want the chairs we ordered, and some sort of communication with Living In Comfort.

Review: In early June I ordered a set of three barstools. $564 was charged my account immediately. The items were listed as in stock and available for immediate shipping. The estimated delivery time was 5 to 10 business days. I subsequently received several additional emails stipulating that the barstools were on backorder. In mid July I was advised that the stools would not be available for delivery until late August. At that point I contacted the company and ask them to cancel the order for a refund on my credit card. They said it would take 5 to 7 business days. 20 Business days passed and I did not have any refund on my charge. I contacted the company and they wanted all of my credit card information including the security code. At that point I contacted my own credit card company and they advised me not to give them any credit card information as they should already have it. The company reported that They had changed their credit card processing company and had no records of the transaction. I forwarded all of my emails to them. At that point they offered to send a check. I received this check in early September. I attempted to deposit in my account at [redacted]. I was advised on 9/13 that the check had bounced Due to insufficient funds. I contacted this company expressed my concern. I forwarded all of the email correspondence and called the company. I still have not had any contact or correspondence with this company after three business days. At this point my interpretation of this situation is that this is Internet fraud. They stole $564 of mine and have no intention based on their past behavior to return it.Desired Settlement: Apology. Cashiers Check For the amount of $576. This includes an additional $12 that was previously charged to me because the check your company wrote bounced due to insufficient funds

Review: On June 24 2013 I ordered a living room suit containing sofa, loveseat and glider from www.livingincomfort.com in the amount of $2197.60. I was told by them that my order would ship around the middle of July 2013. Many months and phone calls go by about my order stating that the manufacturer is causing delays. I was told almost weekly that my order would ship on the truck Friday to call back. When I would call back, that is if you could actually get in contact with someone, I would be told it would be the following week or two before I would get it. This went on until about the middle of October when I called to cancel and they said it would definately be shipped the following week if I just gave it another week. On Friday, Oct. 25 2013 I called and cancelled over the phone when I finally understand they are not going to ever ship this. I was told that it would be Monday before Accounting got it and two to three days before it would show up in my bank. After multiple calls and emails trying to get a refund I have given up and filed a dispute with my bank today November 21, 2013 and started this complaint.Desired Settlement: I want my money back of course plus interest I have paid over the past 5 months . I have waited almost a half a year on this purchase that they state on their website takes 10-14 business days to ship. Very bad business practice and customer support. A business like this is what makes a lot of people still afraid to make purchases online. Very disappointed and I gave them so long to make it right.

Review: I have ordered the furniture on Feb 1 and they kept telling me the furniture would be delivered on which, which date but never showed up. So I call to cancel the order. They emailed to me and told me they refund me the money but it never showed up after 2 weeks. I called the company again and I was told the money was never refunded to me. Called and emailed to they but nobody contact me. The worst online shopping experience.

Business

Response:

6/2/2014We received your letter dated /27/2014 and have looked further into the customers issues. The customer was credited in full on 4/25 when they issued a chargeback through their credit card company. We apologize that it got to that point and the customer has received all of their money back.Thank you again for your letter and please feel free to contact us if you need additional information.Living in Comfort

Review: We placed an order for a couch on 1/12/14 on the Living in Comfort website. The website said that the couch would ship in 1-2 weeks. The site also stated that our credit card would not be charged until the item shipped. Our credit card was charged right away. On 1/29, we received an e-mail that the couch would ship the week of 2/12. We inquired on 2/20 about the status of our order. We then received a notice that the couch would be shipping next week with a firm date of 2/28. We then inquired again on 3/7 and again on 3/13. On 3/17 we were sent another notice that the couch would ship the week of 5/19. We inquired again on 5/22 through their website. I tried on to call repeatedly with no one to answer their phone. We cancelled the order by e-mail and through their website on 5/22. On 5/23 we received another e-mail that the couch would ship the week of 6/20. We replied by e-mail again on 5/24 to cancel the order both as an e-mail response and through their website. We have not heard back about the cancellations and are unable to reach anyone by phone.Desired Settlement: We would like to be refunded of our credit card charge as the item has not shipped or arrived after 5 months.

Review: I ordered two stool from livingincomfort.com in May of 2013. I was billed promptly that afternoon for the stools. Three weeks later in June of 2013 I received an email that the stools would be delivered in the first week of late. I called [redacted] and asked about why this change happened - she apologized and said I would receive them in July. Due to the fact I was moving toward the end of July - I gave her my new address - which she confirmed as of July 3rd in an email to me. Mid July I inquired again via email - to which I was ignored. So I went online to find the number to call and looked at the same stools which now said "delivery in early august." I gave up at this point and was going to simply take this up with my credit card company - which had been billed on May 9th. I called and [redacted] told me "I needed to be patient as people had been waiting since January" This baffled me - I would have had no problem waiting if an appropriate timeline was given.

Then on August 9th I received the below email to my surprise now LATE September was the estimated delivery.

We appreciate your business and know you've waited quite a while for your Sitcom Bar Stools. We received new information about the status of your order and wanted to pass it along to you.

We received a confirmed delivery date into our warehouse of 9/20. This means your order will ship the week of 9/23 and you will receive an email as soon as it ships that will show the exact day it will arrive to you.

We sincerely apologize for the delay and we very much appreciate your patience and understanding and we know you will be sitting on and enjoying your new stools very very soon.

For your reference, here are your order details:"

I called [redacted] at this point to again inquire why the delay had gone on so long and began to really question if anything was coming. She again was dismissive and assured me this time they would be in. I finally gave up and purchased a small love seat in lieu of the chairs because I honestly did not believe they were coming at all and assumed this would be a battle with my bank and LIC.

Finally on September 26th I once again called her to discuss removing the order and charges - she said there was no need and responded that again a deadline was missed but that the stools were "at the local port" and would be shipped soon. On October 4th I emailed them fed up with the wait in order to cancel the order or get a definitive status on a tracking number I was promised 3 times prior....this email was ignored. On October 7th I received an email that my stools had shipped. This was a lie as they had created a label but the stools never reached the shipping facility until the next week. See below from UPS

[redacted], MD, United States 10/11/2013 9:19 P.M. Departure Scan

Finally on October 14th, over 5 months after being charged and countless calls later, UPS emailed me to say the stools had been delivered. What great news! However - [redacted] failed to ship these stools to the appropriate address and they are located far from my current residence due to her irresponsible customer service and not changing anything as she had confirmed. I now have to find a way to go get these stools as again - she is ignoring my emails and I do not own a vehicle in which to go get and transport two large boxes due to their irresponsible shipping and customer service

This business practice is not only irresponsible, but wrong. No discounts, incentives, or even proper courteous customer service was given from [redacted] or LIC. These people should not be allowed to do business in your fine state. A great place I actually enjoyed over the weekend for the ravens game without a hitch!

Review: On April 28, 2014 we ordered a camo couch from them. We were told it would be delivered in 7 to 10 days. Every week there was an excuse to why it was not shipped. The answer was never the same. Then it started to where they would not answer the phone anymore. Then we started emailing. After 3 months we finally asked for a refund. We were sent back an email saying the money would be back in our account in 2 to 3 business days. It never came. I emailed back and told them we never received the money. Someone named jenny emailed back and asked us if we received it back. I emailed back and told her no but that we needed our money back. In the process we filed a dispute with the bank. They sent us a letter back saying there was no error in their part so they could not return the money. So we emailed living in comfort again and received another email stating she tried to credit our account back and system would not let it go through. Told us we needed to do a dispute through our bank. I emailed back and said we tried that and they are saying they can't give us the money back cause the error was not theirs.

The frustration is growing. They have $699.00 of our money and they don't seem to want to give it back. I have saved each email that we have corresponded back and forth. I'm not sure of what to do. This is a lot money to have to eat. We were patient in waiting 3 months on the couch and after giving up we cannot seem to get our money back either.Desired Settlement: We would like to receive our money back.