Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
So I had just emailed MS [redacted] regarding that we send out the cases in the first shipment and since she is on a ship schedule of DVD every weeks that she will fulfill those as she goes alongShe can pay off the entire order in one payment and all will be sent out together
We are willing to cancel the account if Ms [redacted] will pay the balance dueShe can give me a call her at Customer Service###-###-####Ask for Rae jean
Saturday 9/a developer that was new to our site made some unscheduled changes and broke our CDN (this allows movies to play) Our streaming team was able to catch the issue quickly and made the proper changes to fix the issue within a few hours Unfortunately because our DNS was effected it can take up to hours for all of our users to be updated, which would have been Tuesday morning around 12:15am The rep should have informed you of this and we apologize they did not We have handled the issue with the rep on our end If you are still having issues streaming please let us know as this should have been resolved We deeply apologize for this We know Saturday and Sunday are our peak times and this should have not happened For your inconvenience we have given you an additional days of streaming free
Complaint: [redacted] I am rejecting this response because: my response to them is that I am not willing to settle for half of the fee of $because I was willing to return any bonuses they sent from the beginning of the sale They refused to accept the return of the bonus itemsMy husband will be calling them again tomorrow and asking them to allow us to return any bonus materials as we have not opened any I look forward to their response Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:It fascinates me how they try to avoid the problem of the contractA contract must be mutually beneficial to both parties, or judges often terminate the contract if it is one sidedI gain nothing by paying $300+It's just free profitI've already well overpaid the value of what I have receivedIf I had product in hand, then it would be a loan and they have a caseI do NOT have product in hand at allAnd if they ship anything, I am going to return itEvery timeThis is a scamThere are so many people out there who I have talked to who have had similar experiences with this companyPerhaps a class action is in order? I also plan to notify the Utah Attorney General's office as wellThere are so many people at this phase, I think the news media will pick it upLocal company praying on LDS families$for garbage that is not even worth the DVD plastic it's printed onFor a company claiming to promote LDS values, I am not even sure they know what that means Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] On 9/12/17, I called customer service twice and spoke with Jordan and ? a lady ?, which I requested a cancellation statement/bill in writing I was told by Jordan that he would be sending it to my email Nothing So I sent an email to customer service , again requesting a cancellation notice be sent No responseThis is ridiculous! Before I send payment, I want a cancellation notice stating the FINAL cancellation amount of $(per response from L.Script) AND that I will no longer receive any more shipments or bills!!! After the shady service and lack of communication I have received, I need this $amount in writing Send this to my email address at [email protected] (three words) Sincerely, [redacted] As I was typing this response, I called Living Scriptures to get the name of the gal I spoke with that said she would send my cancellation notice I was on hold for min Wow! Really!? Because I only have minto respond to Revdex.com, I had to hang up
The customer's wife did call in September and said she would pay the $and we would close the account There was no payment information exchanged on the call at that time The account was cancelled with a balance of $ We have closed the customer's account and have waived the amount owing of $32.01, so there is no balance remaining on the account The billing department manager did try to reach out to the customer twice since 11/7/17, but was unsuccessful The billing and sales department are two different departments If you have any further issues please reach out to our billing department at 800-548- Our office is open Monday through Friday 9am-5pm MST
I have contacted Ms [redacted] today and I will be calling her again on Friday to resolve this issueFriday is the best time to contact her on this.Sincerley, [redacted] ***Customer Service
Complaint: [redacted] I am rejecting this response because: All contracts should be to the advantage of both partiesContracts that only side one become null and voidThere is no reason I should be forced to continue to buy these overpriced DVDsMarket comparisons demonstrate $for a half hour of material is unreasonableThere is absolutely no reason I should be forced to continue to buy the productI do not have the product in my handsIt is treated as a loan, but I am borrowing nothingThis is entirely an illogical contract.AT&T has an early termination fee because they are covering the cost of your cellphoneThis contract has no equivalentThere is zero loss on their part to terminate the contract and allow me to move onCourts are not siding with early termination fees in these casesIt is a one sided contract, hence by ethics, null contract.BTW, I did talk with their customer serviceFor a so-called Christian based organization, their staff was unsympathetic and cold Sincerely, Joshua S***
At the time the customer signed up for the product we did not offer a streaming service The streaming service was still in the beta phase For customers that purchased the DVDs while we were building the streaming, we offered them free streaming for the duration of the agreement It looks like the customer signed the agreement back in April of We didn't launch our streaming only service until earlier this year Although we wouldn't be able to just cancel the agreement the customer entered into, we could discount the future DVDs to $instead of $ The customer's account is currently past due Once the customer's account becomes current we would be happy to make that adjustment on the customers account
I would really like to respond this issue however with the address for them I am not locating there accountIf would be helpful to have Mrs first name and telephone as well as an account number.Sincerely, [redacted] ***Customer Service
We are unable to cancel the customer's agreement with the terms he has requested We have more than one recording of the customer acknowledging he understood the agreement The customer stated he did not like the series he was purchasing We offered to send him a different series instead, the customer said no We are still willing to cancel the account with the early termination of $276.00; however, this will have to be paid in one payment Or if the customer would like to receive the remaining product and pay the account off in full we would send the customer everything left on his account for only $ This is over $in savings This would also need to be paid in one payment All of the product the customer is receiving is copyright of Living Scriptures and the copyright is noted on each of the DVDs These offers are available until 7/27/ After that time we have been left with no choice but to report the negative balance with the credit agencies and submit the account to a collections agency due to the customer's request to no longer have communication with our company
I have attached a copy of Ms [redacted] contract she entered into along with a statement of history on her accountAs dated she entered into the account on July 13th On September 27th Ms [redacted] called into Customer Service and wanted to cancel her accountWe had explained she would need to do an early termination feeShe told us that the totals on her agreement was not filled outWe had asked her to send in her copy or copy of the agreement so we can see if her copy is not the same To date we have not heard back from her and her account went into default.Ms [redacted] complaint is not same as our records indicateWe had taken out payments from her credit card prior to Ms [redacted] calling inHer fourth payment was declined by her bankWe are still willing to have her send us her copy of the agreement so we can do comparisonWe are willing to cancel the remaining order if she takes care of the balance dueShe can contact Customer Service at ###-###-####
We do see the customer called requesting to cancel We cancelled the order and explained the bonus shipment was already sent out and she would need to return the shipment After two months of not receiving the bonus shipment back we sent a bill for the product months later the customer called asking why we kept sending her a bill One of our representatives explained that it was for the shipment we never returned Typically we allow days for a customer to return product If all of the product is returned to us within days in a condition that looks brand new (besides Nephi since she received that free without needing to place an order), I will waive the balance due If the customer does not return the product within days in the condition discussed I will accept $to clear the entire balance due
Complaint: [redacted] I am rejecting this response because:Business providing generic "scripted" response to consumer complaintBusiness is not concerned with resolving the matter Sincerely, [redacted] ***
I apologize for your experience with one of our service reps We will look into the call and address any issues with the rep further Looking at your account I do show that the rep did waive the balance due The account is closed and there is no balance remaining on the account
I have attached the agreement that Mr [redacted] signed back on 6-23- It's states the business days in order to cancel the agreementMr [redacted] can exercise his right to the Liquidated Damage cause line on the second page of the agreementHe may contact the collection department to do soThe account became delinquent back in March and was brought current in August Monthly statements and telephone calls were made in attempt to collectA notice was mailed out in May to notify Mr [redacted] that the account would reflect negatively if payment was not madeWe are willing to make an exception to clear the delinquent due to MrHaddock's claim that his credit card needed to be updated due changing bank cards
I have attached Ms [redacted] purchase orderShe entered into the agreement in 12-At this point her account is past due for shipments shipped from March and April We have spoken to her on February 3, This is the second time through out her account we have spoken She had asked if she could cancel her accountWe have given her the option to settle the account for fee of $ [redacted] We are not attempting to collect the third of the remainderShe has the option to cancel with the amount paid ( noted in agreement line #Liquidated Damages)I would like to work out a solution with Ms [redacted] if she could call at ask for myselfMy name is Rae jean I attempted to call her however, the number we have on file in a non working number Our toll free number is ###-###-####
After reviewing Ms [redacted] 's account we have decided to cancel our her orderWe just resent back out the shipment to her that she can refuse packageI have made few attempts to get a hold of Ms [redacted] If she would at her earliest convenience call and ask for the Manager of the department Our office hours are Monday through Friday 9:am to 5:pm MST
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
So I had just emailed MS [redacted] regarding that we send out the cases in the first shipment and since she is on a ship schedule of DVD every weeks that she will fulfill those as she goes alongShe can pay off the entire order in one payment and all will be sent out together
We are willing to cancel the account if Ms [redacted] will pay the balance dueShe can give me a call her at Customer Service###-###-####Ask for Rae jean
Saturday 9/a developer that was new to our site made some unscheduled changes and broke our CDN (this allows movies to play) Our streaming team was able to catch the issue quickly and made the proper changes to fix the issue within a few hours Unfortunately because our DNS was effected it can take up to hours for all of our users to be updated, which would have been Tuesday morning around 12:15am The rep should have informed you of this and we apologize they did not We have handled the issue with the rep on our end If you are still having issues streaming please let us know as this should have been resolved We deeply apologize for this We know Saturday and Sunday are our peak times and this should have not happened For your inconvenience we have given you an additional days of streaming free
Complaint: [redacted] I am rejecting this response because: my response to them is that I am not willing to settle for half of the fee of $because I was willing to return any bonuses they sent from the beginning of the sale They refused to accept the return of the bonus itemsMy husband will be calling them again tomorrow and asking them to allow us to return any bonus materials as we have not opened any I look forward to their response Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:It fascinates me how they try to avoid the problem of the contractA contract must be mutually beneficial to both parties, or judges often terminate the contract if it is one sidedI gain nothing by paying $300+It's just free profitI've already well overpaid the value of what I have receivedIf I had product in hand, then it would be a loan and they have a caseI do NOT have product in hand at allAnd if they ship anything, I am going to return itEvery timeThis is a scamThere are so many people out there who I have talked to who have had similar experiences with this companyPerhaps a class action is in order? I also plan to notify the Utah Attorney General's office as wellThere are so many people at this phase, I think the news media will pick it upLocal company praying on LDS families$for garbage that is not even worth the DVD plastic it's printed onFor a company claiming to promote LDS values, I am not even sure they know what that means Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] On 9/12/17, I called customer service twice and spoke with Jordan and ? a lady ?, which I requested a cancellation statement/bill in writing I was told by Jordan that he would be sending it to my email Nothing So I sent an email to customer service , again requesting a cancellation notice be sent No responseThis is ridiculous! Before I send payment, I want a cancellation notice stating the FINAL cancellation amount of $(per response from L.Script) AND that I will no longer receive any more shipments or bills!!! After the shady service and lack of communication I have received, I need this $amount in writing Send this to my email address at [email protected] (three words) Sincerely, [redacted] As I was typing this response, I called Living Scriptures to get the name of the gal I spoke with that said she would send my cancellation notice I was on hold for min Wow! Really!? Because I only have minto respond to Revdex.com, I had to hang up
The customer's wife did call in September and said she would pay the $and we would close the account There was no payment information exchanged on the call at that time The account was cancelled with a balance of $ We have closed the customer's account and have waived the amount owing of $32.01, so there is no balance remaining on the account The billing department manager did try to reach out to the customer twice since 11/7/17, but was unsuccessful The billing and sales department are two different departments If you have any further issues please reach out to our billing department at 800-548- Our office is open Monday through Friday 9am-5pm MST
I have contacted Ms [redacted] today and I will be calling her again on Friday to resolve this issueFriday is the best time to contact her on this.Sincerley, [redacted] ***Customer Service
Complaint: [redacted] I am rejecting this response because: All contracts should be to the advantage of both partiesContracts that only side one become null and voidThere is no reason I should be forced to continue to buy these overpriced DVDsMarket comparisons demonstrate $for a half hour of material is unreasonableThere is absolutely no reason I should be forced to continue to buy the productI do not have the product in my handsIt is treated as a loan, but I am borrowing nothingThis is entirely an illogical contract.AT&T has an early termination fee because they are covering the cost of your cellphoneThis contract has no equivalentThere is zero loss on their part to terminate the contract and allow me to move onCourts are not siding with early termination fees in these casesIt is a one sided contract, hence by ethics, null contract.BTW, I did talk with their customer serviceFor a so-called Christian based organization, their staff was unsympathetic and cold Sincerely, Joshua S***
At the time the customer signed up for the product we did not offer a streaming service The streaming service was still in the beta phase For customers that purchased the DVDs while we were building the streaming, we offered them free streaming for the duration of the agreement It looks like the customer signed the agreement back in April of We didn't launch our streaming only service until earlier this year Although we wouldn't be able to just cancel the agreement the customer entered into, we could discount the future DVDs to $instead of $ The customer's account is currently past due Once the customer's account becomes current we would be happy to make that adjustment on the customers account
I would really like to respond this issue however with the address for them I am not locating there accountIf would be helpful to have Mrs first name and telephone as well as an account number.Sincerely, [redacted] ***Customer Service
We are unable to cancel the customer's agreement with the terms he has requested We have more than one recording of the customer acknowledging he understood the agreement The customer stated he did not like the series he was purchasing We offered to send him a different series instead, the customer said no We are still willing to cancel the account with the early termination of $276.00; however, this will have to be paid in one payment Or if the customer would like to receive the remaining product and pay the account off in full we would send the customer everything left on his account for only $ This is over $in savings This would also need to be paid in one payment All of the product the customer is receiving is copyright of Living Scriptures and the copyright is noted on each of the DVDs These offers are available until 7/27/ After that time we have been left with no choice but to report the negative balance with the credit agencies and submit the account to a collections agency due to the customer's request to no longer have communication with our company
I have attached a copy of Ms [redacted] contract she entered into along with a statement of history on her accountAs dated she entered into the account on July 13th On September 27th Ms [redacted] called into Customer Service and wanted to cancel her accountWe had explained she would need to do an early termination feeShe told us that the totals on her agreement was not filled outWe had asked her to send in her copy or copy of the agreement so we can see if her copy is not the same To date we have not heard back from her and her account went into default.Ms [redacted] complaint is not same as our records indicateWe had taken out payments from her credit card prior to Ms [redacted] calling inHer fourth payment was declined by her bankWe are still willing to have her send us her copy of the agreement so we can do comparisonWe are willing to cancel the remaining order if she takes care of the balance dueShe can contact Customer Service at ###-###-####
We do see the customer called requesting to cancel We cancelled the order and explained the bonus shipment was already sent out and she would need to return the shipment After two months of not receiving the bonus shipment back we sent a bill for the product months later the customer called asking why we kept sending her a bill One of our representatives explained that it was for the shipment we never returned Typically we allow days for a customer to return product If all of the product is returned to us within days in a condition that looks brand new (besides Nephi since she received that free without needing to place an order), I will waive the balance due If the customer does not return the product within days in the condition discussed I will accept $to clear the entire balance due
Complaint: [redacted] I am rejecting this response because:Business providing generic "scripted" response to consumer complaintBusiness is not concerned with resolving the matter Sincerely, [redacted] ***
I apologize for your experience with one of our service reps We will look into the call and address any issues with the rep further Looking at your account I do show that the rep did waive the balance due The account is closed and there is no balance remaining on the account
I have attached the agreement that Mr [redacted] signed back on 6-23- It's states the business days in order to cancel the agreementMr [redacted] can exercise his right to the Liquidated Damage cause line on the second page of the agreementHe may contact the collection department to do soThe account became delinquent back in March and was brought current in August Monthly statements and telephone calls were made in attempt to collectA notice was mailed out in May to notify Mr [redacted] that the account would reflect negatively if payment was not madeWe are willing to make an exception to clear the delinquent due to MrHaddock's claim that his credit card needed to be updated due changing bank cards
I have attached Ms [redacted] purchase orderShe entered into the agreement in 12-At this point her account is past due for shipments shipped from March and April We have spoken to her on February 3, This is the second time through out her account we have spoken She had asked if she could cancel her accountWe have given her the option to settle the account for fee of $ [redacted] We are not attempting to collect the third of the remainderShe has the option to cancel with the amount paid ( noted in agreement line #Liquidated Damages)I would like to work out a solution with Ms [redacted] if she could call at ask for myselfMy name is Rae jean I attempted to call her however, the number we have on file in a non working number Our toll free number is ###-###-####
After reviewing Ms [redacted] 's account we have decided to cancel our her orderWe just resent back out the shipment to her that she can refuse packageI have made few attempts to get a hold of Ms [redacted] If she would at her earliest convenience call and ask for the Manager of the department Our office hours are Monday through Friday 9:am to 5:pm MST