Complaint: [redacted] I am rejecting this response because: Consumer is only willing to pay the balance due on the delinquent two months owedConsumer will only pay this balance when business provides proof of delinquency Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I did open a chat in or close to May requesting to cancelIf there's a way to find that history on your end you will see that there was a request madeYour terms and conditions say there is no refunds, however you fail to respond that I did message you in May in the chat option, and it's very inconvenient to cancel because you are left on hold for hoursFor a company that preaches honesty I don't know how you can honestly say that you make it easy to cancel a subscriptionAnd please look at the CHAT history because that's where I made the attemptIf that's even possible Fact #- I messaged Living Scriptures in the chat option to cancel around May sometime but had difficulties reaching them that wayFact #- Living Scriptures doesn't have a convenient way to cancel your account online like every other subscription company out there (Netflix, Amazon prime, Click funnels etc.) Conclusion based on fact #- I know I messaged to cancel in the Chat option around MayI didn't take a screen shot of my attempt, but I have living witnesses who was at my house that day who can t testifyConclusion based of fact #- Seeing Living Scriptures makes it such an inconvenience to cancel a subscription there should be some leeway as to when you intended to cancelLiving Scriptures has no lenience towards the terms and conditions, but they don't make it clear in the terms and conditions that when you do want to cancel you may need to take time off work waiting on the phone line for an hour or so (depending if you work from 9AM to 5PM on weekdays) I think each fact standing alone lends a reasonable case to justify a refund, but together even more so as in my caseI hope Living Scriptures can understand this situation and be reasonable with me here Sincerely, [redacted] *
Complaint: [redacted] I am rejecting this response because: The amount has not shown up in my accountEvery time I've called been told it'll be there in 3-daysThis is been going on since the 12th of this month and it is now the 22ndIt's been days and still counting I guess seeing I have been more than patience I guess it's timeto take a look at litigation Going to have to be responsible for more than just a refund Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This does nothing to resolve the representation of their company by their door to door salesmenHe took advantage of the rushed nature of our visit and glossed over key details within the fine print of the alleged "contract" Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I contacted MsS [redacted] by telephone and left a message for her to contact meI have listed her telephone number as a no contactI have also forward this complaint to our Management team so they can look into if additional training is needed Ms S [redacted] called into redeem her free DVD back in May Our sales person asked if she knew of us and had any of our products MsS [redacted] stated she was aware of who we are and was interested in our products but not at this time A nice conversation was back and forth with MsS***, and our sales person proceeded to present her with what she could offerMsS [redacted] had declined at that time and expressed she had only wanted to verify her address for the free DVDWe have made a few attempt months later to contact her with no successI have stopped the calls from calling her numberIf MsS [redacted] would like to contact myself at customer service she can ask for Rae jean at [redacted]
Complaint: [redacted] I am rejecting this response because this business has many complaintsI have reasonably asked to have this situation resolved by terminating the accountI do not recall ever saying I agreed to pay any amount in full if I cancelled earlyI asked this business to provide recordings and/or transcripts and they have not compliedThey have breached their contract in my opinion by providing poorly made merchandise, poor customer service and many threats to attempt to ruin my creditI guess we will see each other in court in a class action law suitGood Luck Living Scriptures Sincerely, [redacted]
Living Scriptures is not affiliated with any church Customers have thought that representatives use ward lists; however, this is against our business practices and guidelines Any salesman violating those guidelines would be reprimanded Many customers don't know that we have customers all over the nation, and those customers refer their friends and family in the area if they feel they would benefit and enjoy the product.I have attached a copy of the customer's agreement You will see that she initialed the box indicating that she understood the obligation to purchase the product she ordered On the contract you will also notice on the bottom of the first and second page the cancellation period clearly outlined with her signature on both pages In November Mrs [redacted] did call and request a hardship hold After the hold came off the payments no longer went through, and the account has now become delinquent Although we are not able to cancel the customer's account as requested, per the terms of the agreement that she signed, we are willing to work out a payment schedule to bring her account back to current If Mrs [redacted] would like to do this please contact our customer service department at 801-627-within the next days
After reviewing the customers account I did find that she had spoke with an agent that was in his first week of training I did notice the account was noted the customer cancelled on the 8th; however, the account was not cancelled properly and the customer was in fact charged again on June 15th We have refunded the customer for her June payment of 10.59, and the account has been cancelled If you are unable to reach our support team via phone, we do offer an online chat through livingscriptures.com or you can contact them at [email protected]
While I appreciate the gesture, I've had the streaming app on IOS downloaded since Aug It was lunched within weeks of my agreement As I mentioned in my previous correspondence, I made it very clear to the salesman that I had no interest in DVDs and I would wait for streaming I was told that the company will never launch a streaming product and the only way to ever get it is with DVD purchases Clearly if told the truth, I would have waited I was mislead for the purpose of gaining a sale I know I made a decision at that time, but it was a misled decision under a representation I think a fair compromise would be to keep me under contract for the appropriate duration, for my mistake, but honor the current streaming offer for the misrepresentation No need to send DVD's Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
[redacted] entered in his agreement back in March of I have attached the signed contractI have also attached an itemized statement with the actual date that the bonuses were shipped out (6-4-2015)The reason for the delay of the free items was that there was an issue with the first payment clearing On 4-6-we had Spoken to Mr [redacted] and he had told us to try the credit card againAt that time we had verified the order he entered intoHe had agree over the telephone that the order was correct and that he understood he agreed for what he signed up forWe also explained to him if he were to pay the entire account in full he could receive a discount The agreement that Mr [redacted] entered into was he was going to buy series of DVDs and receive DVD every four weeks until completedThere was several cases sent to Mr [redacted] that came empty They hold multiple DVDsOnce the contract is completed all the empty case will be complete We have also sent monthly shipments on 6-4-and 7-23-These were never paid for and the account continued to age as past dueThe second time we had ever spoken to Mr [redacted] was not until January 25, It was explained to him we were not able cancel the orderThe same day Mrs [redacted] called back in and we had the same discussionIt was explained in order to cancel the account that an settlement would have to be madeThis settlement still can be honored and we can accept payments
I have made note what Ms [redacted] 's next action will beJust noting that on 12-12-Ms [redacted] wanted to speak to upper management and that employee was not available that dayIt's noted here that she will call us backI have no record that she attempted to do so
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We did check our chat records and there is no record for the customer We are unable to refund the customer for previous months, but would give him the free access mentioned previously
Complaint: [redacted] Unable, or unwilling? I have made an offer to settle the matter in a peaceful manner where you get back everything you've sent at no loss to you and you get to keep my initial payment for the troubleYou are out nothing by this offer you get your product back and make a small profit for my stupidity in not reading the fine print of your contractIt's not me who is unable to reach a peaceable middle groundI am willing to negotiate, but you are stubbornly unwilling to bend in an attempt to provide any degree of satisfactory resolution to an unsatisfied customer Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Consumer is only willing to pay the balance due on the delinquent two months owedConsumer will only pay this balance when business provides proof of delinquency Sincerely, [redacted] ***
We have deleted the customer's email address and phone number from our records
Complaint: [redacted] I am rejecting this response because:I did open a chat in or close to May requesting to cancelIf there's a way to find that history on your end you will see that there was a request madeYour terms and conditions say there is no refunds, however you fail to respond that I did message you in May in the chat option, and it's very inconvenient to cancel because you are left on hold for hoursFor a company that preaches honesty I don't know how you can honestly say that you make it easy to cancel a subscriptionAnd please look at the CHAT history because that's where I made the attemptIf that's even possible Fact #- I messaged Living Scriptures in the chat option to cancel around May sometime but had difficulties reaching them that wayFact #- Living Scriptures doesn't have a convenient way to cancel your account online like every other subscription company out there (Netflix, Amazon prime, Click funnels etc.) Conclusion based on fact #- I know I messaged to cancel in the Chat option around MayI didn't take a screen shot of my attempt, but I have living witnesses who was at my house that day who can t testifyConclusion based of fact #- Seeing Living Scriptures makes it such an inconvenience to cancel a subscription there should be some leeway as to when you intended to cancelLiving Scriptures has no lenience towards the terms and conditions, but they don't make it clear in the terms and conditions that when you do want to cancel you may need to take time off work waiting on the phone line for an hour or so (depending if you work from 9AM to 5PM on weekdays) I think each fact standing alone lends a reasonable case to justify a refund, but together even more so as in my caseI hope Living Scriptures can understand this situation and be reasonable with me here Sincerely, [redacted] *
Complaint: [redacted] I am rejecting this response because: The amount has not shown up in my accountEvery time I've called been told it'll be there in 3-daysThis is been going on since the 12th of this month and it is now the 22ndIt's been days and still counting I guess seeing I have been more than patience I guess it's timeto take a look at litigation Going to have to be responsible for more than just a refund Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This does nothing to resolve the representation of their company by their door to door salesmenHe took advantage of the rushed nature of our visit and glossed over key details within the fine print of the alleged "contract" Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I contacted MsS [redacted] by telephone and left a message for her to contact meI have listed her telephone number as a no contactI have also forward this complaint to our Management team so they can look into if additional training is needed Ms S [redacted] called into redeem her free DVD back in May Our sales person asked if she knew of us and had any of our products MsS [redacted] stated she was aware of who we are and was interested in our products but not at this time A nice conversation was back and forth with MsS***, and our sales person proceeded to present her with what she could offerMsS [redacted] had declined at that time and expressed she had only wanted to verify her address for the free DVDWe have made a few attempt months later to contact her with no successI have stopped the calls from calling her numberIf MsS [redacted] would like to contact myself at customer service she can ask for Rae jean at [redacted]
Complaint: [redacted] I am rejecting this response because this business has many complaintsI have reasonably asked to have this situation resolved by terminating the accountI do not recall ever saying I agreed to pay any amount in full if I cancelled earlyI asked this business to provide recordings and/or transcripts and they have not compliedThey have breached their contract in my opinion by providing poorly made merchandise, poor customer service and many threats to attempt to ruin my creditI guess we will see each other in court in a class action law suitGood Luck Living Scriptures Sincerely, [redacted]
Living Scriptures is not affiliated with any church Customers have thought that representatives use ward lists; however, this is against our business practices and guidelines Any salesman violating those guidelines would be reprimanded Many customers don't know that we have customers all over the nation, and those customers refer their friends and family in the area if they feel they would benefit and enjoy the product.I have attached a copy of the customer's agreement You will see that she initialed the box indicating that she understood the obligation to purchase the product she ordered On the contract you will also notice on the bottom of the first and second page the cancellation period clearly outlined with her signature on both pages In November Mrs [redacted] did call and request a hardship hold After the hold came off the payments no longer went through, and the account has now become delinquent Although we are not able to cancel the customer's account as requested, per the terms of the agreement that she signed, we are willing to work out a payment schedule to bring her account back to current If Mrs [redacted] would like to do this please contact our customer service department at 801-627-within the next days
After reviewing the customers account I did find that she had spoke with an agent that was in his first week of training I did notice the account was noted the customer cancelled on the 8th; however, the account was not cancelled properly and the customer was in fact charged again on June 15th We have refunded the customer for her June payment of 10.59, and the account has been cancelled If you are unable to reach our support team via phone, we do offer an online chat through livingscriptures.com or you can contact them at [email protected]
While I appreciate the gesture, I've had the streaming app on IOS downloaded since Aug It was lunched within weeks of my agreement As I mentioned in my previous correspondence, I made it very clear to the salesman that I had no interest in DVDs and I would wait for streaming I was told that the company will never launch a streaming product and the only way to ever get it is with DVD purchases Clearly if told the truth, I would have waited I was mislead for the purpose of gaining a sale I know I made a decision at that time, but it was a misled decision under a representation I think a fair compromise would be to keep me under contract for the appropriate duration, for my mistake, but honor the current streaming offer for the misrepresentation No need to send DVD's Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
[redacted] entered in his agreement back in March of I have attached the signed contractI have also attached an itemized statement with the actual date that the bonuses were shipped out (6-4-2015)The reason for the delay of the free items was that there was an issue with the first payment clearing On 4-6-we had Spoken to Mr [redacted] and he had told us to try the credit card againAt that time we had verified the order he entered intoHe had agree over the telephone that the order was correct and that he understood he agreed for what he signed up forWe also explained to him if he were to pay the entire account in full he could receive a discount The agreement that Mr [redacted] entered into was he was going to buy series of DVDs and receive DVD every four weeks until completedThere was several cases sent to Mr [redacted] that came empty They hold multiple DVDsOnce the contract is completed all the empty case will be complete We have also sent monthly shipments on 6-4-and 7-23-These were never paid for and the account continued to age as past dueThe second time we had ever spoken to Mr [redacted] was not until January 25, It was explained to him we were not able cancel the orderThe same day Mrs [redacted] called back in and we had the same discussionIt was explained in order to cancel the account that an settlement would have to be madeThis settlement still can be honored and we can accept payments
I have made note what Ms [redacted] 's next action will beJust noting that on 12-12-Ms [redacted] wanted to speak to upper management and that employee was not available that dayIt's noted here that she will call us backI have no record that she attempted to do so
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We did check our chat records and there is no record for the customer We are unable to refund the customer for previous months, but would give him the free access mentioned previously
This customer's account is now current and the payment the customer requested was submitted on 10/26/
Complaint: [redacted] Unable, or unwilling? I have made an offer to settle the matter in a peaceful manner where you get back everything you've sent at no loss to you and you get to keep my initial payment for the troubleYou are out nothing by this offer you get your product back and make a small profit for my stupidity in not reading the fine print of your contractIt's not me who is unable to reach a peaceable middle groundI am willing to negotiate, but you are stubbornly unwilling to bend in an attempt to provide any degree of satisfactory resolution to an unsatisfied customer Sincerely, [redacted]