Living Spaces Furniture, LLC

Living space took my couch for a frame repairit has been with them for weeksthey told me they will deliver itthey sent an email and I respondedThey called me with a hour windowit never showed upi called to complaintthe customer service rep said they will need to draw up a manager call back with in hoursnothing has happened for daysi can never speak to a manageri get customer reps who can't do anything but apologizeterrible customer service

The folks at living spaces in Scottsdale Arizona made me feel greatIt was the first time visiting their store and the staff was very helpful, and great communicationThere was a problem with their computers and the store manager came over and handled everything professionallyLooking foward to shopping for more furniture at that location

We are first time customers of Living Spaces and our most recent purchase will be our lastWe have dealt with a Customer Service NIGHTMARE the last weeksWe live nearly hours away from the Fremont, CA facility and came upon their new retail warehouse several months agoWe loved the furniture and were told they delivered to our area After ordering online, everything went downhill from thereWe scheduled a delivery date for a Sunday (the only day they can deliver to our area)Living Spaces missed our first delivery date entirely after we had waited at home all day waiting for them to comeAfter speaking with customer service reps a couple days later, I was informed their online order system had our delivery being routed out of Rialto (hours away) instead of FremontWe rescheduled for the following SundayThe delivery guys came and they were missing the rails and ladder to the bunk bed we had ordered (Our Thinking: Why in the world would they send a delivery truck hours away with missing parts to a bunk bed?)We rescheduled for them to complete our delivery the following weekendAfter speaking with customer reps a couple days later, when they missed our first delivery date where they attempted to deliver from Rialto, the employee who adjusted our order had to manually rout the order so it would be delivered from FremontWhen they manually adjusted our order, they cancelled out the part for the rails and ladder to our bunkbed, which is why it never got deliveredAdding further insult to injury, we were then informed by the Customer Service rep on the phone that we were showing we still OWED PAYMENT for the rails and ladder when we had already paid the bill in full (because the part had been cancelled out and then added again)The Rep had nothing on her end showing our bill being paid in full and I ultimately had to send them MY invoice that was emailed to me at original purchase to show them we had paidThe rep told me everything was fixed and delivery was ready to go for this upcoming weekendhours after speaking to this rep - we get a message from her saying they can't deliver this weekend now and it will be the following weekendSo weeks after our order, we may finally see the finished product of our furniture being delivered and put togetherMoreover, I requested that they would allow me to speak with a manager and was told a manager would call on multiple occasionsOnly once did we get a call from a manager and the manager dialed the wrong phone number (my wife's) and left a message with no way for me to call the manager backAfter multiple requests, no manager has had the courtesy of calling me on the multiple botched errors made on our orderI've spent over 6+ hours (probably a conservative estimate) on the phone with Customer Service over the last weeks trying to figure out what in the world has been going on with our orderThat's time I'll never get back, and in every instance I have had to call Customer Service and speak to a frontline rep who has little authority to do anythingMoreover, I can tell these reps are compensated and evaluated based on the number of calls they take in a day and the time spent on the phoneThey won't transfer you to a manager - everThey should be evaluated based on the feedback and service they provide to customers, but that's clearly not how they operateThe result - a NIGHTMARE customer service experience for its customersThis is by far the worst we've ever experience with a companyConsidering Living Spaces is a young, growing company with a lot of promise - they'll be hard pressed to retain a customer base when they treat customers this poorly

On November 18, 2016, I purcharged over $1,on furnitureThe delivered tooked place on November 19, Three men came in my house to deliver the furnituresTheir attitude was very aggressive towards one of my mattress was not removed from the roomThey told me " Hey Lady we don't remove any of your furnitureI told them to start set up the other room the furnitureI told them, I will remove this mattressWhich was not a big dealBut, They turned around opened my closet and staffed things insideI told those worker to stop doing thatThey ignored me and continued with agressiviley rudenessI got very scare and I told them to get out of my houseFinally, they came down and apologia for their attitudeBut, I was so scared I told to leaveMust the Living Space furniture still in the truck excpted they forget one box the bad frameI called the store and they picked it up a day afterThe almost $1,I got on the top, a restocking fee They only credit into my SYNCHRONY FINACIAL ACCOUNT $for restoking+ $for deliver and $for that box of bed rails they picked up a they afterThe other money, they did not credit into my account yetI called SYNCHRONY CARD opened a dispute but I never got any feed back from them SYNCHRONY told me it takes to days to get some solutioni have been in the store several times to talk with KATHY DUNN, general manager of the LIVING SPACE ON LA MIRADA, CA I have got any answred yetI need help with this problem I have almost 1,has not been credited into my cardI LIVING SPACEIn addtion, I have been on the phone constantly without results

I purchased a couch at the Fremont locationThey customer service agent check the stock and sold us the couchWe scheduled delivery for the Monday followingWe received a text to confirm the address the day before and the window of time was 9-I took the day off of workAt 11:I called in because no one had arrived, no one called, and couldn't track itI called in and was told that it wasn't even in productionWe did NOT order a custom couch and it was in stockNot only that, we were confirmed the window of time and took time off of work to be there for the deliveryShe proceeded to tell me that she has no idea where my couch is, that is is backordered, and that all they could do was refund the deliveryAbsolutely horribleNo one called us to let us know, no one updated us, just simply took our money and even confirmed the day of delivery! I waited to talk to the supervisor who proceeded to tell me that there is no couch on the way and she could not even tell me when it would be comingI called in and spoke to another person later in the day and they told me that they gave the couch to another customerFinally some honestyI cannot believe that a company could charge someone money, tell them they are delivering a couch, schedule and confirm the time, and then not even tell the customer they aren't coming or call to explain the situationI will not continue to tell people how awful we were treated and to avoid shopping hereIt took a week to get our money backThis company treated us with the most upmost disrespect, lied to us, and waited until we called to be notified and gave our couch away to someone elseI will never return and am disgusted with the way they run their businessI missed out on work, had taken off my debit card, and not given it back for a weekThis is stealing from someoneI hope more people realize what kind of business is being runIm offended

Purchased a complete living room set in December of After months noticed the cushions and pillows on all three pieces were quickly breaking down At the month mark, when you sat down, you sank all the way down Horrible for my back, guest try to avoid the sitting on them as there is zero comfort factor I filed a warrant claim on October 30, The confirmation email said I would hear from someone within 24/hours Curious I waited, as I write this on November 30th, I've yet to received any reply My order number was SO-XXXXXXX Overall an incredibly disappointing experience

I had a Horrible experience with Living Spaces 3/furiniture delivered cracked scratched up kids furniture dents and digs and I spent with this company called there very unprofessional rude disrespectful Customer Service line NO HELP just smart remarks hung up on nno Management around but I have read a lot of the reviews on here same issues I'm contacting my local news and Living Spaces local Channel or where the company is located I do not play about my money I spend especially things I spend a lot of money on for my kids It seems like a pattern for Living Spaces even the delivery Team manager stated the same thing HORRIBLE reputation for Customer Service and the team is Horrible Customers #complaint

If I knew Karate I would go into that place and karate chop their customer service deptWe bought a 2K couch from them two months agoThe sales associate was great to us but once we bought the couch from them that is when the lies and mis management startedWe were told by the sales associate that our couch would take weeks to get to usThey day the movers came to our house with our other orders (which by the way were wrong) they did not have the couch and did not know where it wasI called customer service and they told me the manufacturer had delays and it would be another two weeksSooooo two weeks go by and the day the movers were suppose to be here they came with the replacements parts they forgot the first time and NO couchSo I called again and spoke to customer service and they told me that they would email the manufacturer and they would get back to meSOOO for one week everyday I have called customer service and ask where is my couch and every day they tell me they dont know, the manufacturer has NOT responded back to themI cant believe that the manufacturer does not communicate back with themIt has been weeks and I still dont know where my couch is, but I am making my visa payments for this couch..so that is a kick in the ballsIf you read the review s from other people, you will see that the sales associates are all nice, but their customer service, integrity and management all suckI am going to make it my personal responsibility to write a bad review about them wherever I can and If I have to create a negative platform to write the bad review I am..Never buy from this companyGoing on six weeks and they have no idea where my couch is at and I cant get a refund for itDO NOT BUY FROM THEM..they lie to youThey do not work with you and they use deception to make sales....I wish I knew who the manufacturer was so I could call them myself...This company was and is a nightmare

NO CALLS ACCEPTED BY THE STORE YOU CAN NEVER PHONE A STORE DIRECTLY YOU ARE TOLD TO DRIVE TO THE STORE IF YOU WANT TO SPEAK TO SOMEONE THERE LEAVING MESSAGES FOR ANYONE IS A HOUR RESPONSE TIME IT IS QUITE OBVIOUS THAT FLOOR MODELS ARE MADE TO A HIGHER STANDARD ACTUAL MERCHANDISE IS FAR LOWER QUALITY IF BOUGHT ON A CREDIT CARD, CALL THE CARD COMPANY AND PUT THE ITEM IN DISPUTE UNTIL THEY SETTLE WITH YOU DO NOT PAY ANY RESTOCKING FEES IF YOU RETURN FAULTY MERCHANDISE A COMPANY'S VALUE IS DETERMINED BY IT'S SERVICE THERE IS NONE HERE SALESMAN TOLD ME THAT THE SAME COUCH WAS AT POTTERY BARN FOR MORE $$ POTTERY BARN HAS ONE MANUFACTURE WHO SOLELY SUPPLIES TO THEM I'M SITTING ON THE SOFT NOW THE CUSHION DROPS 6-INCHES WHERE YOU SIT AND BULGES WHERE YOU ARE NOT SITTING YOU NEED HANDLES TO MAINTAIN YOUR SEAT IT'S GOING BACK, BUT AT MY CONVENIENCE UNBELIEVABLY, THEY EXPECT ME TO SIT HOME FOR PICK UP TOO WITH ANOTHER HOUR WINDOW I'VE NEVER QUIT SEEN SUCH DISRESPECT EVEN THE CORPORATE OFFICE DOES NOT RETURN CALLS IN LESS THAN HOURS AND REALITY IS THAT MANY OF THE CALLS WERE NOT RETURNED YOU MUST KEEP TRYING AND WAIT HOURS EACH TIME IF YOU LIKE ABUSE AND TO BE TREATED LIKE A WALMART CUSTOMER, THIS IS THE PLACE DON'T BELIEVE ANY OR STAR REVIEWS

I have had the worst costumer service experience that I have ever had in my life with Living SpacesThis is not an exaggerationI have purchased items from them and have had issues with of their productsTrying to get them to honor their warranty was a nightmareThe most recent experience has left me spending $dollars for a piece of furniture that was not what I ordered and trying to get the issue resolved has been nothing but a headache; after they gave me the wrong headboard for a bed, waiting days to get a replacement, having the delivery guys go to a city miles away, then having customer service personnel make no effort to get me the headboard I paid for in a timely fashion, I have resolved to never give Living Spaces my money and have urged my coworkers, family, and friends to not deal with their joke of customer service as well

*** and I purchased a tempurpedic mattress almost two years ago, and couldn't have been happier We both recommended Living Spaces to all of our friends and family after that experienceWe recently moved, and wanted to update our couchWe didn't even consider anywhere else after our previous experience with Living Spaces We went into the Van Nuys, CA location- provided the measurements of our room to the sales person, and our color and delivery preference The sales person picked out our couch and rug-sizes and all When the delivery came, the left facing couch was entirely too large The delivery guys damaged one of our walls getting it in I tried talking to them, but they said just to call customer service I called customer service, and they said I had to go to the store
We went back into the store, explained everything to the manager there He processed an exchange, ordered the left facing chaise, and even waived a few fees for the mis-measurement and delivery issues from his staff He advised us that the delivery would take about weeks, and we should expect it the weekend of December 16th, but that someone would call to confirm if it would be that Friday or Saturday We waited, and rearranged travel arrangements to be home for the delivery- without ay word Finally, *** called and found out the delivery had been pushed back- so we scheduled for Friday the 23rd of December
First, we were told and emailed several times confirming the delivery would be between 2p-5pAt 12:15p- I received a call saying the delivery crew was a few minutes away from our place I had to leave work suddenly, to meet them The delivery people brought the nightstands, then looked at my couch and said the chaise was the wrong color, for me to call customer service, and left
I called customer service, and ended up spending hours on the phone, speaking to different people Finally, I spoke with Jackie- who was supposed to be the supervisor She was the rudest of all the customer service representatives I had dealt with that day (Keep in mind, the first one told me "Hey I'm just trying to control the controllables." ) She explained that the store had sold me the wrong chaise, that the chaise they sold me was a return that had been in the warehouse the day they sold it, that it shouldn't have been sold to me because it was the wrong color, but despite the color, she still didn't know why it took almost a month to be delivered since it was available the day it was purchased
She was very short, and I had to prompt her and ask her what my options were, and what we could get done She said the vendor isn't taking orders so the chaise we waited a month for isn't even possible to order, we could just exchange or return the couch and nothing could happen that day (even though it was before the 4pm same day cut off time.)
She asked if the delivery people took the couch that we were returning, and I said no- they just left She said she would schedule a pick up for the return item, but could only do it Christmas eve I had already explained to Jackie, several times, that I had family come over Christmas eve and couldn't have a delivery or pick up at that time She said she would contact the delivery team to see if they could do the pick up that night, and would call me back I confirmed my number with her, and requested that she call me and not *** because he was at work and I was handling this
I cancelled my plans for that evening, and waited for her to call me backJackie never called me back, but instead called ***- while he was at work, and he said he couldn't talk at this time and would have to call back He didn't let me know until he got home from work that night, after your customer service hours were closed
Jackie still has yet to follow up with me, as promised I had to call into customer service AGAIN today I spoke with Juliana, who told me that "my issue wasn't with Jackie, I just wasn't happy with what I was being told." I'm sorry- but my issue is with inaccurate orders, rude and under trained representatives, and no follow up
She scheduled the pick up of the return item- which is going to be another week out This alone took almost an hour
I have worked in customer service, sales, and have trained dozens upon dozens of employees on both First of all, these mistakes- were ALL on your employees at Living Spaces There was zero accountability or understanding You are selling us a product- don't treat me like the problem for your mistakesYou should be doing everything you can to fix them! I wasted hours, cancelled several plans, and our holidays were essentially ruined by all of this nonsense This is no way to treat a paying customer If any of these were my employees, they would be written up or fired for thisNeedless to say, we will absolutely NEVER purchase through Living Spaces again- and will no longer be recommending your company

Bought a $sectional a little over a month ago After about wks we notice that one side was pulling away from the unit and the recliner would not go back into place We called and they sent a tech out He said it couldn't be fixed an that he was recommending it be replaced , over a week goes by and still no word from the company We called today and they first acted like they couldnt find our records, now they are saying they will have someone pick up the unit and try to fix For over $3k I think they should live up to their claims and bring out a new piece for our sectional feel like they are jacking us around we'll see how they do and I'll update my review

WORST WARRANTY CUSTOMER SERVICE EVER! I spent seven weeks and about nine hours of phone time trying to get a repair for a power lift chair that I'd purchased a year ago for my half-paralyzed friendI'd paid for a five-year warrantyFinally a customer service rep said I could choose a different chair, and if it cost less, they'd refund the difference to my credit cardLIARSNow they want me to spend the $with themThe only other choice I would have had was to chooser a chair that wasn't a good fit if I wanted to spend the exact same $ of moreI will purchase something to use the $and will NEVER AGAIN make a purchase from living spaces

I would never buy from Living Spaces Again! We have had nothing but problemsOur furniture came damaged and we called the day of receiving it and also told the delivery person of the damaged itemsWe never got out items fixed after calling for monthsWe asked to return it since they aren't fixing the problem that should be covered under warranty but they claim isn'tAfter calling a few times a day and never getting calls back from management , we are told they can take our furniture for repair and be left with out anything for our family to sit on for at least a weekEven the lady working names Qwen said she wouldn't leave her family without furniture for at least a week but they seem to think it's ok for others to do soWe should have gotten or furniture refunded and returned since we called the day ofHorrible customer service and horrible quality in furnitureBeware before buyingI will only buy from *** from now on

DO NOT BUY FROM LIVING SPACESWe fell into the trap as well with their affordabilityBut it is a complete shamThe in-store experience was fine, but after you purchase, they could care less about youWe had multiple issues with our couch purchase and they would send out what they call "technicians" for them only to say there is nothing wrong and walk outI even had one guy say he "used to own his own furniture business" to make a point that he somehow knows what he is talking aboutI asked him well then what happened to your business" I think I know what happened
They will do absolutely nothing for youDO NOT BUY ANYTHING FROM LIVING SPACESDO NOT FALL INTO THE TRAP AND GET SWAYED BY CHEAP PRICESTHERE IS A REASON WHY THEY ARE CHEAP!!!
They hire ignorant workers AND WILL LEAVE YOU OUT TO DRY
DO NOT BUY FROM THEMBUYER BEWARE!!!!

I am writing to inform you of the horrible experience I had with Living Spaces
I purchased about $of furniture and set a delivery date of Jan The time was from am-3pmThe day before the delivery, I was texted and told that the delivery would take place between 10am-1pm
On the morning of Jan 25, the living spaces delivery man arrived at my new apartment at 930am (before his scheduled time of 10-1)My apartment manager informed him that I was not yet thereHe then told my new apartment manager in Spanish, "It is better for me if she is not herThen I have to do less work!" With that, he left
I arrived at my apartment a few minutes later and my manager told me what he saidI called living spaces at am to see where the driver was and whether he would be coming back with my purchased furniture
The first Living Spaces representative I spoke with, Claudia, listened to my story, said she tried to call the driver but his phone was offShe said she was able to speak with the driver's supervisor, but he also did not know where the driver wasShe said I would likely need to call back and reschedule delivery for another dayI informed her that I had taken this one day off to get my move done, and I work every other day, including weekends and that the delivery needed to happen today She said since the driver was not answering his phone there was nothing she could do, unless and until the driver called back, but that she was getting off in minutesI asked to speak with a manager, but she said I could not and that she would escalate my case so that a manager would call me backI asked when someone would call me back, and she said she didn't know, that the managers return calls in order so it depends on how many calls they have to make before me I requested that if the driver called back, for her to please call meShe agreedShe never called back
About minutes later I called again, hoping to get a different rep who would help meI spoke with another female representative and told her the whole storyShe tried to get a hold of the driver but couldn'tShe was very nice, and said she would do a little research and try to locate the driver and that she would call me back in 20-minutes, maybe lessShe took my number and never called back
One hour later I called again and spoke with a different representativeAgain I told her the entire days storyI apologized but told her that I really needed the furniture todayI work 12-hours every day, and also on weekends, and had taken today off especially for this moveI needed it to be done todayShe was horrified at the driver's behavior and tried to figure out what was going onShe told me that apparently the driver's truck had broken down and he was under the hood and that's why his phone didn't work(This did not make sense to meIf your car breaks down as a driver, don't you call someone and tell someone? Even if you don't call, your phone still worksIf you're looking under the hood, your phone still works.) Anyway, she said that he is running behind because his car broke, but he will deliver my furniture today and but that I would be his last deliveryI asked if there was any time frame, she said noI asked if there was a time that the drivers stopped working, or if they just keep going until everything is doneShe said he would keep going until all of the deliveries are doneShe was also horrified at the drivers behavior and my experience that day, and said she would keep an eye on my order and make sure it got doneThis was at about pmI was exhausted but relieved that it would be done that day
I waited at my new apartment until 8pmNo one showed up with my furnitureI called again to see if someone was going to come stillI spoke with a rep named Rachel, and explained the whole days events to her alsoShe casually told me, "No, it won't be done today, the driver is done and you need to call back to reschedule delivery for another day once we log the merchandise back into the system." She said she would escalate my case so that a supervisor would call me back within24-hours but there was nothing that could be done because the supervisors had all gone home for the evening and so had the driverShe also said, "for your consideration, just know that the driver will not be getting paid for your delivery." What? Of course he is not getting paid for the delivery because he never made the deliveryAnd it does not matter to me whether LS pays the driver or notWill LS pay me for the day's earning that I lost while I waited for them to make their delivery as scheduled??? What about making this situation right? I have lost a days pay, and still have to make additional arrangements to receive my purchases, and no one at living spaces of the people involved in my case on the 25did anything to provide any sort of acceptable customer serviceNow it has been two daysNo one has called

Just a positive counterpoint to the other reviews
I was in the market for bedroom furniture when I discovered this placeThey're local to California with ten or fifteen locations an an unusually stylish and well-chosen selection(You can actually walk through the stores on Google Maps for an idea in addition to viewing the website.) I'd fallen for the mid-century modern look, and in particular a bedroom set sold by ** ** (initials; a boutique-ish furniture store in Atlanta)
I had no luck finding anything similar at a reasonable price, then stumbled on the exact set (and a lot of other interesting finds) at Living SpacesIt was identical save for a slightly darker finish, but less than half the priceAfter verifying the place was legit, I placed an order for around $from the Living Spaces websiteI bought more than I would have because they have a substantial fixed shipping charge, so it made sense not to risk wanting an additional pieceI'm led to believe this approach to shipping may change as they continue to market their online presence
I received a followup call to verify the order the day after making it, then another so they could set up a shipping date, and finally a call from the shipping service on the scheduled dayEveryone was professional and friendlyThe shipping people (a crew of 4) arrived at the expected time and had everything set up in less than a half-hourOn close inspection, the corner of one piece had a bit of abrasion damage, but not in an obvious place and seems as if it would be easy to disguise with a toumarker
Considered in aggregate, I'm impressed by how frictionless the experience was and how professionally it was handledIt was a risk ordering from the other side of the country, but I'm glad I didThe furniture I received was just as lovely as I expected from the pictures and my experience with the same pieces at ***
Definitely a place I would recommendSo much the better if you're in California and can visit them locally to save on shipping

***BUYER BEWARE** **DO NOT PURCHASE FROM HERE**
I have only had one experience with Living Spaces and it will be my lastI went to the Redondo Beach location and purchased an acacia wood table that came with leaves and we also purchased matching chairsWe set up same day delivery from 8-midnightThey delivered the table and chairs at 9:PM that night and after it was assembled we noticed a inch scratch and one of the leaves was noticeably different than the tableThe delivery men said there was nothing we could do at that moment and we had to call customer service in the morningThe next day we called and they gave us the run around until finally having us send in pictures of the damage and mismatched leafThey determined it was not fixable so they would send out a new tabledays later we get the new table which was also damaged and had a large scratchThey told us since the table was veneer they could only send out a technician who would fill it in with a wood markerWe said that was unacceptable and we wanted to try our luck with a 3rd tableThat Saturday our 3rd table was to be delivered, almost a week since the 1st, and our window was from 12:to 3:PMThe guys showed up around 11:am an hour before they should have and never called to say they were on their wayLuckily we were homeThey bring up the third table and everything looked good except for when we asked where the new leaves were, since we had been specifically told the leaves and table are a set so they match perfectlyThe leaves that came with our 2nd table were shades darker and didn't even fit in the 3rd tableThe delivery men went to the truck to see if they were in there and of course they weren't but, to make matters worse he came back up and asked if we knew we got a floor model which we absolutely did not know and did not want since we paid full priceThen he showed us the bright orange tag that came with the table labeling it as such and said on it "NOT FOR RESALE"We immediately called customer service once again and said we were refusing that tableThey brought number back up since the delivery guys had to leave and we needed to discuss our options with customer serviceWe told them we wanted a full refund and didn't want a 4th tableThey told us that they could not do 100% refund because they have made the deliveries even though they were damaged and then they wanted to charge us with a restocking feeOnce we said we wanted to speak to a manager they put you through to a voicemail and you are supposed to just wait for a call backWe called back and said they needed to come pick the table up the next day and we would deal with getting our money back without the tableSince we never heard back from the "escalation team" we decided to make the inconvenient drive to La Mirada Once there we were able to deal with someone in personHe also informed us that the person making the appointment for the pick up only scheduled it for our chairs and not the table! After he read all of issues in the system which took about minutes he did the right thing and refunded our money which still not make up for all the trouble we went through with Living SpacesI will be warning everyone I know and anyone looking for new furniture not to do business with this company

I recently bought furniture for a new home from Living Spaces costing over $ The staff at the Phoenix store are outstanding in all aspects I would definitely recommend this store to anyone interested in purchasing furniture
While not entirely under the control of Living Spaces, *** *** which oversees the Living Spaces credit card is another story I went to the Phoenix store to purchase additional furniture and found that my credit card was locked I consulted with a store employee who called *** *** and after the call, I was to call the bank directly to complete the process of unlocking my card The agent at *** was obviously from an overseas call center with an accent so thick that I asked to repeat the important details After this call, I spoke with the store representative who again found my account to be locked She called *** who again asked that I call This next call was answered by a female from another overseas call center She was extremely rude and treated me like a child who asked her previously for something and was previously told no She also said that she could not help because the store originally double-charged me for my original furniture purchase which is absurd being that the original purchase was near my credit limit The same store employee spoke with a manager at Synchrony who corrected the problem immediately
Note to the wise: shop at Living Spaces and take advantage of the perks associated with their card but be aware of extremely rude credit card agents with accents so thick that you cannot understand what they say to you

Customer service is a nightmare I was going to purchase a few items but the run around is insane