Living Spaces Furniture, LLC

Called corporate and they will not accept the mistake they made by not disclosing you have only 1 day to return your matress and foundation. Or that you would of still been able to return it if it is still in the plastic. The most aggrevating part is they are aware of it. The person I spoke to says unfortunately it happens because not all associates sell mattresses. So they forget to disclose that information when they are closing the sale.

Living space took my couch for a frame repair. it has been with them for 4 weeks. they told me they will deliver it. they sent an email and I responded. They called me with a 3 hour window. it never showed up. I called to complaint. the customer service rep said they will need to draw up a manager call back with in 24 hours. nothing has happened for 4 days. I can never speak to a manager. I get customer reps who can't do anything but apologize. terrible customer service.

Worst customer service ever!. Bought a leather sectional and pointed out during delivery that one of the back seat cushion was flat. There was no follow-up until I called. After several follow-up and 2 technician later, I was told that it is not a defect as that is how it is suppose to be. Technician pointed out the problem during visit but I was told that the follow-up report was did not have any defects. Felt like cheated. I also bought a extended warranty.

If I knew Karate I would go into that place and karate chop their customer service dept. We bought a 2K couch from them two months ago. The sales associate was great to us but once we bought the couch from them that is when the lies and mis management started. We were told by the sales associate that our couch would take 2 weeks to get to us. They day the movers came to our house with our other orders (which by the way were wrong) they did not have the couch and did not know where it was. I called customer service and they told me the manufacturer had delays and it would be another two weeks. Sooooo two weeks go by and the day the movers were suppose to be here they came with the replacements parts they forgot the first time and NO couch. So I called again and spoke to customer service and they told me that they would email the manufacturer and they would get back to me. SOOO for one week everyday I have called customer service and ask where is my couch and every day they tell me they dont know, the manufacturer has NOT responded back to them. I cant believe that the manufacturer does not communicate back with them. It has been 5 weeks and I still dont know where my couch is, but I am making my visa payments for this couch..so that is a kick in the balls. If you read the review s from other people, you will see that the sales associates are all nice, but their customer service, integrity and management all suck. I am going to make it my personal responsibility to write a bad review about them wherever I can and If I have to create a negative platform to write the bad review I am. ..Never buy from this company. Going on six weeks and they have no idea where my couch is at and I cant get a refund for it. DO NOT BUY FROM THEM..they lie to you. They do not work with you and they use deception to make sales....I wish I knew who the manufacturer was so I could call them myself...This company was and is a nightmare..

I had a Horrible experience with Living Spaces 3/20 furiniture delivered cracked scratched up kids furniture dents and digs and I spent 3000.00 with this company called there very unprofessional rude disrespectful Customer Service line NO HELP just smart remarks hung up on nno Management around but I have read a lot of the reviews on here same issues I'm contacting my local news and Living Spaces local Channel 2 or 7 where the company is located I do not play about my money I spend especially things I spend a lot of money on for my kids It seems like a pattern for Living Spaces even the delivery Team manager stated the same thing HORRIBLE reputation for Customer Service and the team is Horrible Customers #1 complaint.

I ordered my new couch in the middle of November 2016. I am still waiting for my couch - it is now Christmas and no couch. I have called 5 times to get an answer to when will it be delivered. I get the runaround. 3 times I have been told it will be in the warehouse on a certain date and then it never arrives. Today after my call to customer service it is supoose arrive Christmas Eve but the delivery drivers don't work that night. BUT this is just an estimate when it will arrive. Who knows!! I have no couch for my guests to sit on Christmas day. I wish the service people were upfront when they give a delivery date - it was to be 3 weeks - now it's going on 6 weeks. No one from Living Spaces calls me to update me. If I had know it would take this long I would have not shopped here. If it doesn't come by beginning of next week I am cancelling!!! I'm fed up! My order # is SO-[redacted].

Living Spaces has a decent selection of items and friendly sales staff on the floor. However the company has a lack of integrity, customer service and quality. In my case the store shipped the wrong furniture the 1st time and a year later I find that the "hardwood" furniture I purchased has structural portions made of laminated composite boards. Which catastrophically failed. The company will not offer assistance and will not respond to a consumer directly. They are a complete disappointment and I am sorry to see them accredited by the Revdex.com.

The folks at living spaces in Scottsdale Arizona made me feel great. It was the first time visiting their store and the staff was very helpful, and great communication. There was a problem with their computers and the store manager came over and handled everything professionally. Looking foward to shopping for more furniture at that location.

I purchased a couch at the Fremont location. They customer service agent check the stock and sold us the couch. We scheduled delivery for the Monday following. We received a text to confirm the address the day before and the window of time was 9-12. I took the day off of work. At 11:30 I called in because no one had arrived, no one called, and couldn't track it. I called in and was told that it wasn't even in production. We did NOT order a custom couch and it was in stock. Not only that, we were confirmed the window of time and took time off of work to be there for the delivery. She proceeded to tell me that she has no idea where my couch is, that is is backordered, and that all they could do was refund the delivery. Absolutely horrible. No one called us to let us know, no one updated us, just simply took our money and even confirmed the day of delivery! I waited to talk to the supervisor who proceeded to tell me that there is no couch on the way and she could not even tell me when it would be coming. I called in and spoke to another person later in the day and they told me that they gave the couch to another customer. Finally some honesty. I cannot believe that a company could charge someone money, tell them they are delivering a couch, schedule and confirm the time, and then not even tell the customer they aren't coming or call to explain the situation. I will not continue to tell people how awful we were treated and to avoid shopping here. It took a week to get our money back. This company treated us with the most upmost disrespect, lied to us, and waited until we called to be notified and gave our couch away to someone else. I will never return and am disgusted with the way they run their business. I missed out on work, had 1500.00 taken off my debit card, and not given it back for a week. This is stealing from someone. I hope more people realize what kind of business is being run. Im offended.

Purchased a complete living room set in December of 2015. After 6 months noticed the cushions and pillows on all three pieces were quickly breaking down. At the 10 month mark, when you sat down, you sank all the way down. Horrible for my back, guest try to avoid the sitting on them as there is zero comfort factor. I filed a warrant claim on October 30, 2016. The confirmation email said I would hear from someone within 24/48 hours. Curious I waited, as I write this on November 30th, I've yet to received any reply. My order number was SO-XXXXXXX . Overall an incredibly disappointing experience.

I brought a mattress from Living Spaces on Saturday, it was delivered on Sunday with a stain and some discoloration. Immediately I contacted Living Spaces customer service, I was sent an email link to upload photos of the defects, I attempted to upload the photos, but the link did not work. I called customer service back and rudely told, "I guess your just going to have to go into the store so the photos can be uploaded there." I went into the store, was issued a replacement mattress, but delivery could not happen until Sunday afternoon. I waited all day a second day, the replacement mattress arrives, yeah! The replacement mattress was stained. Living Spaces says they will deliver another mattress but not until Wednesday (I work) but won't compensate for loss of my time and wants to deliver on their schedule. Very unhappy and dissatisfied with Living Spaces customer service, they totally disregard their customers valuable time. Why do I have to be put out and have my valuable time wasted because Living Spaces are selling dirty mattresses; it's Living Spaces error not mine. My payment was processed and received immediately by Living Spaces, I deserve the same respect and time consideration.

Since I have not yet received the 'survey' that I was told I would get and I followed up requesting one via email (with two different email addresses as requested) - I am writing this letter to tell you about my experience with the delivery of my purchase.

I purchased a reclining love seat from you on 7/22/16, at approximately 3:00pm and was told that it would be delivered the same day between 6:00pm and 12:00am. I was instructed to look on line and I would be able to tell more closely the expected delivery time. I was unable to tell anything from the on-line delivery list - just a bunch of cities listed - my city was at the bottom.

Since the start time of delivery was 6:00pm - I was very diligent in acquiring assistance to move the existing furniture to make room for the new. Please note that the only rooms in our house that are air conditioned was the one where the new furniture was going and it was extremely hot this day. Once the old furniture was removed there was no place to sit in this room until the new arrived.

At about 8:30-9:00pm - I called the delivery office and asked for approximately delivery time. She indicated that when she looked on line it looked to her that it would be about 10:30pm. We made the decision to go to bed with the phone beside me. At about 11:30pm - I got up to check to see if I could tell anything from the on-line tracking and while I was away from my phone I received an incoming call from you delivery department. They indicated that it looked like my delivery would be past the 12:00 midnight hour and was that ok. They provided a phone number that I called and was put on hold for 36 minutes! Please repeat - 36 minutes!!

Finally someone else called me - this time it was a male and I believe it may have been the driver who stated that "no one ever answers that number at night", he was not sure why they even give it out! He indicated the same as the first caller in that it would be past 12:30am before the delivery would be made and was this ok. I said 'NO' - as my neighbors would not be happy with the noise of the delivery truck in the middle of the night. He stated that I would have to reschedule with the scheduling folks of which I had already called and couldn't get through. He stated that he would get a hold of them and have them call me again.

When I received this called I was told that it would be closer to 1:00am and that if I chose to reschedule it would have to be coordinated the following the day and the delivery would most likely be moved to Monday - as the truck must return the undelivered merchandise to the warehouse - and that I couldn't request a morning delivery the next day. Well if you remember I stated above that we now had no furniture to sit on in the only air conditioned room in the house with the weather that weekend being over 100 degrees.

So I agreed to wait for the nights delivery - as I saw no other choice.

The truck finally arrived at 1:30am! I have never in all my life heard of furniture being delivered in the middle of the night! This seems very un safe and extremely inconsiderate!!

I must state that the two delivery guys were very professional, apologetic, and did a very fast and complete set up of the new furniture. They stated that the delivery charge would most likely be waived. Of which it was.

I have contacted you regarding the lack of the 'survey' that I was told I would get as well as the 1/2 sheet of paper that was left with me stating the same and indicating that if I completed it I would receive a $25.00 gift certificate. I provided a second email as requested but still have not received this survey. Yes - Junk mail has been searched as well and it simply was not received by either email. Perhaps no one wants to hear of my lousy delivery experience!!

Sincerely - a very unhappy delivery customer!! I will certainly give a great deal of thought before I purchase anything from you that requires delivery.

[redacted] - Order # SO-[redacted]
Customer # C-[redacted]

[redacted]Please note - I had a bad delivery experience when I purchased my first couch from you as well.... and have added those emails to the end of these on page 5.

The shoping experience was good. Just be careful of not being disclosed all the important information you need to know. Was told you can return anything from your purchase within seven days. Called the same day I recieved the order. Was informed that that was not correct the mattress and foundation are the exemption. Their is nothing they can do. The most aggrevating part is when someone supposedly from corporate tells you I hear what your saying or I understand, but refuses to do anything. This is definitely one of those places were you have to read the fine print.

1. NO CALLS ACCEPTED BY THE STORE.
2. YOU CAN NEVER PHONE A STORE DIRECTLY.
3. YOU ARE TOLD TO DRIVE TO THE STORE IF YOU WANT TO SPEAK TO SOMEONE THERE.
4. LEAVING MESSAGES FOR ANYONE IS A 48 HOUR RESPONSE TIME.
5. IT IS QUITE OBVIOUS THAT FLOOR MODELS ARE MADE TO A HIGHER STANDARD. ACTUAL MERCHANDISE IS FAR LOWER QUALITY.
6. IF BOUGHT ON A CREDIT CARD, CALL THE CARD COMPANY AND PUT THE ITEM IN DISPUTE UNTIL THEY SETTLE WITH YOU. DO NOT PAY ANY RESTOCKING FEES IF YOU RETURN FAULTY MERCHANDISE.
7. A COMPANY'S VALUE IS DETERMINED BY IT'S SERVICE. THERE IS NONE HERE.
8. SALESMAN TOLD ME THAT THE SAME COUCH WAS AT POTTERY BARN FOR MORE $$. POTTERY BARN HAS ONE MANUFACTURE WHO SOLELY SUPPLIES TO THEM.
9. I'M SITTING ON THE SOFT NOW. THE CUSHION DROPS 6-8 INCHES WHERE YOU SIT AND BULGES WHERE YOU ARE NOT SITTING. YOU NEED HANDLES TO MAINTAIN YOUR SEAT. IT'S GOING BACK, BUT AT MY CONVENIENCE. UNBELIEVABLY, THEY EXPECT ME TO SIT HOME FOR PICK UP TOO WITH ANOTHER 4 HOUR WINDOW.
10. I'VE NEVER QUIT SEEN SUCH DISRESPECT.
11. EVEN THE CORPORATE OFFICE DOES NOT RETURN CALLS IN LESS THAN 48 HOURS AND REALITY IS THAT MANY OF THE CALLS WERE NOT RETURNED. YOU MUST KEEP TRYING AND WAIT 48 HOURS EACH TIME.
12. IF YOU LIKE ABUSE AND TO BE TREATED LIKE A WALMART CUSTOMER, THIS IS THE PLACE.
13. DON'T BELIEVE ANY 3 OR 4 STAR REVIEWS....

We are first time customers of Living Spaces and our most recent purchase will be our last. We have dealt with a Customer Service NIGHTMARE the last 3.5 weeks. We live nearly 2 hours away from the Fremont, CA facility and came upon their new retail warehouse several months ago. We loved the furniture and were told they delivered to our area. After ordering online, everything went downhill from there. We scheduled a delivery date for a Sunday (the only day they can deliver to our area). Living Spaces missed our first delivery date entirely after we had waited at home all day waiting for them to come. After speaking with customer service reps a couple days later, I was informed their online order system had our delivery being routed out of Rialto (5.5 hours away) instead of Fremont. We rescheduled for the following Sunday. The delivery guys came and they were missing the rails and ladder to the bunk bed we had ordered (Our Thinking: Why in the world would they send a delivery truck 2 hours away with missing parts to a bunk bed?). We rescheduled for them to complete our delivery the following weekend. After speaking with customer reps a couple days later, when they missed our first delivery date where they attempted to deliver from Rialto, the employee who adjusted our order had to manually rout the order so it would be delivered from Fremont. When they manually adjusted our order, they cancelled out the part for the rails and ladder to our bunkbed, which is why it never got delivered. Adding further insult to injury, we were then informed by the Customer Service rep on the phone that we were showing we still OWED PAYMENT for the rails and ladder when we had already paid the bill in full (because the part had been cancelled out and then added again). The Rep had nothing on her end showing our bill being paid in full and I ultimately had to send them MY invoice that was emailed to me at original purchase to show them we had paid. The rep told me everything was fixed and delivery was ready to go for this upcoming weekend. 2 hours after speaking to this rep - we get a message from her saying they can't deliver this weekend now and it will be the following weekend. So 4 weeks after our order, we may finally see the finished product of our furniture being delivered and put together. Moreover, I requested that they would allow me to speak with a manager and was told a manager would call on multiple occasions. Only once did we get a call from a manager and the manager dialed the wrong phone number (my wife's) and left a message with no way for me to call the manager back. After multiple requests, no manager has had the courtesy of calling me on the multiple botched errors made on our order. I've spent over 6+ hours (probably a conservative estimate) on the phone with Customer Service over the last 3.5 weeks trying to figure out what in the world has been going on with our order. That's time I'll never get back, and in every instance I have had to call Customer Service and speak to a frontline rep who has little authority to do anything. Moreover, I can tell these reps are compensated and evaluated based on the number of calls they take in a day and the time spent on the phone. They won't transfer you to a manager - ever. They should be evaluated based on the feedback and service they provide to customers, but that's clearly not how they operate. The result - a NIGHTMARE customer service experience for its customers. This is by far the worst we've ever experience with a company. Considering Living Spaces is a young, growing company with a lot of promise - they'll be hard pressed to retain a customer base when they treat customers this poorly.

I have bought a couple pieces of furniture from Living Spaces. The first piece of furniture was a new sectional couch. The person helping us talked us into getting a down sofa because they are a much better couch etc. We spent around $2,700 on the couch. A couple days after it got delivered we noticed feathers coming out. They were poking us everytime we sat down on the couch. Everytime we got poked we pulled the feather out. It is uncomfortable to sit on because of getting poked and there are feathers all over my living room from it. I tried to file a claim and when no one got back to me 3 days later I called to check on it. The guy told me my couch was in excellent condition and that most people don't know this but when you buy a down couch you have to vacuum the tops of the cushions once a week to make the feathers lay down so they don't poke you and will stop them from coming out. He told me if I wanted he would send out a technician but that would cost me $90 and I just need to vacuum the cushions! So, I got off the phone with him and called back and got someone different on the phone. I explained to him what I was told by the previous employee. He talked in circles about the vacuuming as well and told me that if I was unhappy he would send out a technician for $90. So, I asked if I could please talk to a supervisor and he told me no because his supervisor would tell me the same thing. From there I said to him,I guess I will try vacuuming my couch since you won't let me talk to your supervisor. He replied ok and we got off the phone. Not happy with the customer service and how he handled my claim. I don't understand why I wasn't allowed to talk to a supervisor. I am unhappy with my couch and no one seemed to really care. I would also like to note that I was very polite and never rude towards him to make him not want to help me.

I purchased two pieces of furniture. Both are broken/defective. Called living spaces. Uploaded the photos. got confirmation. heard nothing for 9 days. called to follow up. told that I have to talk to the insurance people. they transferred me. I was on hold for 23 minutes. Called back and told that they are open 24 hours a day and that it is hard to get through to them. really? is all the furniture jacked up which makes it impossible for the insurance people to keep up with? that is pretty bad. I just want my furniture fixed/replaced.

I have had the worst costumer service experience that I have ever had in my life with Living Spaces. This is not an exaggeration. I have purchased 4 items from them and have had issues with 3 of their products. Trying to get them to honor their warranty was a nightmare. The most recent experience has left me spending $600 dollars for a piece of furniture that was not what I ordered and trying to get the issue resolved has been nothing but a headache; after they gave me the wrong headboard for a bed, waiting 5 days to get a replacement, having the delivery guys go to a city 60 miles away, then having customer service personnel make no effort to get me the headboard I paid for in a timely fashion, I have resolved to never give Living Spaces my money and have urged my coworkers, family, and friends to not deal with their joke of customer service as well.

On November 18, 2016, I purcharged over $1,700.00 on furniture. The delivered tooked place on
November 19, 2016. Three men came in my house to deliver the furnitures. Their attitude was
very aggressive towards one of my mattress was not removed from the room. They told me " Hey Lady
we don't remove any of your furniture. I told them to start set up the other room the furniture. I told them, I will remove this mattress. Which was not a big deal. But, They turned around opened my closet and
staffed things inside. I told those worker to stop doing that. They ignored me and continued with
agressiviley rudeness. I got very scare and I told them to get out of my house. Finally, they came
down and apologia for their attitude. But, I was so scared I told to leave. Must the Living Space furniture still in the truck excpted they forget one box the bad frame. I called the store and they picked it up a day after. The almost $1,700.00 I got on the top, a restocking fee 179.00. They only credit into my SYNCHRONY FINACIAL ACCOUNT $179.00 for restoking+ $99.00 for deliver and $132.50 for that box of bed rails they picked up a they after. The other money, they did not credit into my account yet. I called SYNCHRONY CARD opened a dispute but I never got any feed back from them.
SYNCHRONY told me it takes to 90 days to get some solution. I have been in the store several times to talk with KATHY DUNN, general manager of the LIVING SPACE ON LA MIRADA, CA I have got any answred yet. I need help with this problem.
I have almost 1,500.00 has not been credited into my card. I LIVING SPACE. In addtion, I have been on the phone constantly without results.

I bought a whitewashed bedroom furniture set at living spaces. after a couple of years the white paint seeped out a yellow substance all over the king size bed frame and both night stands. I gave the company photos and asked them to refund my money or give me new product to replace ruined furniture and they refused. They gave excuse that the white paint used by this manufacturer normally turns yellow....this is normal they said. There was no written or verbal warning by the company that my furniture would turn yellow after two years or clearly I would not have bought it.
I am really surprised and disappointed that a company would not want to do the right thing with regard to standing behind their product. No one buys bedroom furniture to throw away after two years...it should last a lifetime.
I have spoken to a manager [redacted] in corporate and received lengthy message from [redacted] in Warranty who both tell me they will not stand behind their furniture...that white paint turning yellow on my furniture while simply sitting in my bedroom is normal and acceptable. Well it is not acceptable practice in most reputable businesses and it's sad that I will now need to take legal measures.