Lizards2go

I have received and investigated the complaint, I have marked this account to stop all catalogs I have also contacted our printed to cease catalog mailings immediately.I apologize for any inconvenience we have caused.Sincerely,Pat N [redacted] Director of Order Services

I apologize for the inconvenience we have caused, and although our records show that [redacted] called us on December 2, and we have marked him as not wishing our catalogs, it was likely that one was already in the mail.I have added him to our Hot List for immediate removal this morning He should not receive any further catalogs.If I can be of any further assistance, please contact me directly[redacted] Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meToday, I checked my credit card account and found that the credit has already been recorded Thank you for your help Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I have researched Ms [redacted] account and found that although she did pay the late fee when there was a problem with her bank, she did not make a payment of the principle of the account The late fee was paid on January 5, 2015, but no other payment was received until 2/23/ This cause the extra late fees to be added to her account on a monthly basis.As a courtesy, I have written off the balance on the account, a total of $ This brings her balance to zero This write off will be processed in our next billing cycle, and all phone calls regarding the late balance will cease.I apologize for any inconvenience that we have caused and for the inability to reach someone in our credit department

I am rejecting this response because: I do not agree with their findings and I can't say what I want in response to whoever wrote it as their a liarI know when I returned the slippers, I wrote on the return slip that I wanted an exchange of the same item, just one size smallerUsually I make copies of everything I do, but didn't really think I had to on this as it should've been a no brainer, but I guess I was wrongAsk them to show you the return slip and you'll see what I wroteAlthough it's a mute point now anyways as I called them the day I got their response and they told me that they no longer sell themHow convenientI don't think it's right or fair that companies can do business like this now, but I don't care anymoreIt's not gonna make any differenceWhich is why I told them to just send my refund and cancel my accountThat's the other thingI just paid off my balance a week before, so why would I do that if I didn't want them? Regards, Dale [redacted]

I have received and investigated the complaint from Ms [redacted] I have removed her name from our mailing list - due to the adult products in our catalog Many of our customers are in need of such items and prefer to order them through the mail Sincerely, [redacted] Director of Order Services?

I have received and investigated the complaint from Ms [redacted] regarding our ID Sentinel Alert membership program.Our record show that on January 26, 2015, Ms [redacted] was offered and accepted a trial membership in this program This offer was made by one of our customer service representatives following an order she placed with our DrLeonards' catalog.ID Sentinel Alert offers members identity theft protection that includes monitoring hundreds of financial institutions, insurance groups, cell phone details and property records The three credit bureaus are also monitored for suspicious activity In addition, this program provides 24-hour Roadside Assistance to its members The cost of this membership, which is billed monthly, is $for the first month, and then $until the customer chooses to cancel This information, along with specific information on how to cancel the membership is explained when the membership is offered and is also included in the membership materials mailed after acceptance.We did review the call and Ms [redacted] 's verbal agreement to try the membership was "Ok yes".DrLeonard's has a satisfaction guarantee policy on all products including ID Sentinel Alert Since this letter has put us on notice that Ms [redacted] 's is not satisfied, we have canceled the membership and issued a full refund in the amount of $6.99.I am sorry for any inconvenience we have caused this customer

I have received and investigated the complaint from Ms*** I do apologize for the inconvenience we caused her As soon as I checked her account I saw that the credit for $was still on her account I processed that credit this morning and will watch to make sure that it goes to her [redacted] *** by end of day It appears to have been caused by the unavailability of the items she wanted to exchange Again I do apologize for the inconvenience we have causedSincerely,Pat N [redacted] Director of Order Services

I have again contacted our credit department, giving them the information supplied by Mr [redacted] I have been told that they are trying to reach the customer directly so that they can resolve the address discrepancy and get his orders released They cannot do anything about the discrepancy the bureaus are reporting on his address, and suggest that he may want to contact them and make sure they have his correct address on file I apologize for the inconvenience we have caused him, and if I can do anything further to help, please let me know.Sincerely,Pat NDirector of Order Services

Complaint: [redacted] I am rejecting this response because: I have banks with a visa and both banks do not show the $going back [redacted] and [redacted] ***What last digits of the card was used!!! so I KNOW WHERE IT DID GO BACKDR LEONARD CAN SAY ANYTHING Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

I have contacted our Perks membership department to cancel the membership and issue a full refundPlease allow up to 5-business days for the credit to appear on your online billing statement

I have investigated the complaint from Mr*** From the complaint I see that he called and asked for a return label and told that agent he wanted to return his slippers for a smaller size. The return label was sent, but when the item was received by the returns department, there
were no directions with the item requesting an exchange.Unfortunately, customer service and the returns department are in two different locations. The returns department automatically refunds money if no other instructions are received. When Mr*** called the customer service department on January 16, 2015, they should have explained that to him. I do not see any comments on our system to say that. They did in fact issue credits for the label and the postage and handling on the original order. His current credit balance on his shop now pay plan is ($15.14).I apologize for the inconvenience we have caused and hope to be able to better serve him in the future.?

Concerning case#*** with DrLeonard's healthcare productsi did receive on the 14th of this month of January 2017 Saturday by US Mail (shoes & water bottle) the balance of $was sent back to them in the form of a money order on the 17th of this monthThe moccasins are on back order as stated on form that accompanied products receivedThank you for your assistance

I am in receipt of your complaint concerning your displeasure with our selling of adult comfort items in our catalog. I am sorry that these items offended you. Please know these products are sold to many of our senior population in the United States. These items are very sensitive
and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.While I know we cannot please everyone, I certainly respect your desire to be removed from or mailing list, and our Customer Service Department has removed you as per your request. We have also advised our mailing house to immediately remove your name from their list.Sincerely,Pat ***Director of Order Services

I have received a check from Dr Leonards today in the amount of the refund owed meComplaint *** has been taken care ofThank you for your help*** ** ***

The credit was issued to the *** card ending in *** - the credit was processed through our system on 10/24/16. It was processed to *** *** on 10/25/- under transaction # *** If any other information is needed, don't hesitate to contact me. Sincerely,*** ***Director of Order Services

In investigating this complaint, I am unable to find any orders for this customer, under the name of *** ***. I therefore am unable to help him. Sincerely,*** ***Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
In reference to complaint ID***, the company sent me an email the complaint has been resolved. Thank you for your assistance
Regards,
*** ***