Lizards2go

I have received and investigated the complaint from Mr***. I had to go back to mail order, phone orders and phone calls from November. I found that Mr*** placed a phone order which our agent placed on his house credit account. We do not take check order over the
phone. Mr*** followed by sending a copy of this order along with payment, which was entered as a second order.This order was returned and instead of crediting his account, a refund check was issued and cashed. I have found that our agents did not clearly explain our process to him. I have credited his account and as of this afternoon, the account balance will be $and the account will be closed. I apologize for the inconvenience that we have caused, and if I can be of any further assistance, please contact me directly

Mr*** mailed in an order for our item #*** Instant 911, which was processed on August 1, 2016, the order was submitted, using his house credit account. Unfortunately, the manufacturer relayed to us on the same day that he could not supply us with the item. We sent all customers
who ordered the Instant a letter stating that on August 2, 2016. He was not charged for the item.Mr*** faxed me a copy of this letter late last night. We truly wish that we could supply all of our customers, but we simply cannot.I apologize for any inconvenience that we have caused.Sincerely,Pat ***Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have received and investigated the complaint from Ms***. I found that she placed her order with us on June 26,2016. Our item *** with the cost of $9.99, was returned and the return was processed on 7/22/16. Ms*** used the return label which was attached to our
packing slip to send back the item. This label clearly shows that is printed for the customers convenience, and a charge of $will be deducted from the refund amount. Our procedure it to waive this fee for damaged or defected merchandise, not for exchanges.When Ms*** called to ask about the refund only being $2.00, this was explained. As a courtesy to the customer the return label fee was credited to her account, on July 30, 2016, bringing the total refund to $9.99.If I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order Services

Complaint: ***
I am rejecting this response because:I have lived at the same address for years! Also they mail me the catalogue to my address with no problems.
here's a catalogue I received only yesterday with the same credit gurantee
Regards,
*** ***

I have received and investigated the complaint from Ms***. I do have a record of the orders that were placed and a down payment requested on each one of them. I have contacted our credit department and have been advised as follows: Federal law requires the consumer reporting
agencies to return a flag that indicates an address discrepancy when the address submitted for a report request does not match the current address or any previous or alternate address the agency has on file for the consumer. It is one of the fraud prevention/mitigation measures required by the FACT Act which amended the Fair Credit Reporting Act.The law also mandates that the creditor processing the consumer credit report must have reasonable policies and procedures for handling the address discrepancy notices. If they cannot independently determine that the address is correct (we can occasionally for buyers), we request a down payment. The down payment deters fraudsters and, if made, provides confirmation that the person requesting the extension of credit is actually who they say they are.If the customer has any other questions, I would like to refer him to our credit department, which can be reached at ***.Sincerely,Pat NDirector of Order Services

I had originally removed this customer from our mailing list on January 26, as requested. At that time I also sent the information to our mailer. I am sorry for the inconvenience, but preaddressed catalogs were already in the mail. I reminded the printer again today, to cease
all mailing to this address.Sincerely,Pat NalewajkoDirector of Order Services

I have received and investigated the complaint regarding our catalog. I am sorry that our adult comfort items offend you to the point that you do not wish to receive our catalog.Please know these products are sold to many of our senior population in the United States. These items are
very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store. I will be happy to remove your name from our mailing list, but need your complete address in order to do this. Please forward as soon as possible.Sincerely,

I have received and investigated the complaint from Ms. [redacted].  I found that Ms. [redacted] placed two orders with us.  The first order [redacted] was placed over the phone using her house credit account for pay method.  The order for two items totaled $48.92 was shipped on April 26,...

2017 and delivered on May 1, 2017.  The second order [redacted]  was mailed in to us.  The order arrived on May 17, 2017 with no payment, and was processed as a "Personal Check Order".  This order was put on hold and a letter was sent to the customer requesting payment of $38.93. We did receive two money orders.  One for $25.00 and another for $13.93. Since these two money orders totaled the $38.93, we applied them for payment on order #[redacted].   We have no record of a $16.00 money order.The balance currently due on the Shop Now Pay Plan account is $72.92 which include $24.00 in late and finance charges. As a courtesy, I will write off both the late and finance charges if the original order amount of $48.92 is paid within 30 days.Sincerely,Pat N[redacted]Director of Order Services

Our records show that the order was placed November 6, and shipped on November 10th.  We did receive the bedspread back on December 02, 2015 and processed the return.  The original price of the bedspread was $69.99.  In returning the item[redacted], used our "Smart Return Label"...

that was attached to her packing slip.  The use of this label has a cost of $7.99 which is deducted from the price of the article returned.  This information is clearly printed on the return form and on the label.  A credit for $62.00 was applied to her Visa Card on 12/2/15.  If I can be of any further assistance, please contact me directly.Sincerely, [redacted]Director of Order Services[redacted]

I apologize for the inconvenience we have caused, and although our records show that [redacted] called us on December 2, 2015 and we have marked him as not wishing our catalogs, it was likely that one was already in the mail.I have added him to our Hot List for immediate removal this...

morning.  He should not receive any further catalogs.If I can be of any further assistance, please contact me directly.[redacted]Director of Order Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have investigated the complaint from Ms. [redacted] and have found that the balance is from an order that was placed in April of 2014.  Our tracking information shows that the order was delivered on April 30, 2014.We did not hear from this customer until August 8, 2014 telling us that the...

package had not been received. At that time she was told that we must be notified of a lost package within 60 days of shipping and since that had not been done, she would be responsible for payment of the order.  She placed another order on May 11, 2014 and this order was also not claimed as not received.  Since it was less than 60 days, credit was given immediately.As a courtesy I have issued a credit today for the balance due which did include late fees and finance charges, when processed the balance on the account will be $0.00, but the account will remain closed.I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Today, I checked my credit card account and found that the credit has already been recorded.  Thank you for your help.
Regards,
[redacted]

I have received and investigated the complaint from Ms. [redacted]. I have removed her name from our mailing list - due to the adult products in our catalog.  Many of our customers are in need of such items and prefer to order them through the mail.  Sincerely,[redacted]Director of...

Order Services?

Complaint: [redacted]
I am rejecting this response because:
I have 2 banks with a visa and both banks do not show the $29.98 going back. [redacted] and [redacted]. What last digits of the card was used!!! so I KNOW WHERE IT DID GO BACK. DR LEONARD CAN SAY ANYTHING
Regards,
[redacted]

I have investigated the complaint, and have removed him from our mailing list.  I also contacted our mailer and asked that he be removed from all lists.  We do print and package catalogs up to 2 months in advance, while I cannot stop those already in the postal system, I have done my...

best to stop all future mailings.  I apologize for any inconvenience, and ask that you contact me directily for any further assistance.Sincerely,Pat N[redacted]Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have received and investigated the complaint from Mr. [redacted].  I apologize for the information he was given over the phone.  I have contacted our Credit Company and they will have the Hard Inquiry pulled from his report as a courtesy immediately.  Our terms and conditions say that...

that we do reserve the right to pull a credit bureau report to check for credit worthiness before releasing the order.  The problem arose when the order was taken and the agent opened a new account for him instead of using the account on file.  I have requested that his accounts be combined so that this doesn't happen again, and will take steps in ensuring the agents check history before opening any new account.Again, I apologize for any inconvenience we have caused.  Please contact me directly for any further assistance.Sincerely,[redacted]Director of Order Services

I have received and investigated the complaint, I have marked this account to stop all catalogs.  I have also contacted our printed to cease catalog mailings immediately.I apologize for any inconvenience we have caused.Sincerely,Pat N[redacted]Director of Order Services