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LKC Services

2 Spring Garden St Ste 101, Elizabethtown, Pennsylvania, United States, 17022-1544

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LKC Services Reviews (%countItem)

I placed an order for a replacement remote for my 2013 *** in March 2020, as I found their cost to be the best available on the internet. The key was advertised as programmable. I received the product in a relatively timely manner after contacting customer service regarding shipping information. I had 3 different locksmiths try to program the key, all were unable and I ended up having to purchase another key anyway so that my vehicle was usable.
I contacted Replacemyremote.com customer service via email to get the return/refund process started. Apparently this company now only accepts returns for store credit and has refused over multiple emails to give a refund for the approximately $130 I spent on their product that simply does not work. Their emails have been blaming me for not "following their guidance", blaming the locksmiths for not having the appropriate programming software and beating around the bush basically stating that I can only do exchanges or store credits for another product. Why would I want another product from a company that already sent me a faulty one? Once I finally demanded a legitimate reason as to why I could not be issued a refund, I was sent a long email regarding COVID-19 being the reason and that the company did not have the cash flow to issue the refund right now. This was not their "procedure" at the time I ordered the product.
Customer service has been horrible with this company, and whoever is responding to emails, rather than providing answers or assistance, has belittled both myself and the multiple locksmiths I used, insinuating that we have been the issue rather than accepting any fault as a company.

LKC Services Response • Jun 02, 2020

First of all the statement "The key was advertised as programmable", is completely false. The item was never advertised as self pairing and the customer never bothered to call or chat with us asking this simple question. They ordered and left their car details as instructed and we informed them that based on their vehicle details no self programming instructions were available. Second the customer refused all help and guidance from our locksmith professionals, choosing instead to just buy a different unit from our local competitor. Simply put, they chose the "easiest option" for them regardless of the ramifications to us. This is all fine with our company and we allow the consumer to use their funds on a different product. The fact that the consumer does not want to use our service again is irrelevant. We go out of our way to provide a discounted option over the dealer and it works as long as the consumer follows our guidance. When they choose to go "off book" we are not to be held liable. The customer has STILL not returned the item they no longer want and are demanding a refund with an open RMA and no, apparent, intention of returning the product. Without the goods returned to us we are not even able to give store credit, let alone a cash refund.

Ordered items from company. Determined that I did not want the items and returned it following companys direction. Company states they are unableto give me my money back because of Covid-19. I wish to get my money back.

LKC Services Response • Jun 01, 2020

The Covid19 problem has decimated many small businesses and ours was no different. Our policy to offer store credit instead of cash refunds is in place to keep the time and money we invested getting the customers their chosen product within the company, instead of letting customers decide that calling around and doing the extra steps needed to use the product they buy from us is too much work and we should eat the costs. Yes, the pandemic has made this ongoing issue with our customers worse. That is why we blame the pandemic. The store refund no cash refund policy was in place when this order was placed so that is why we have stuck to it. If you do not wish to save money using our instructions for your initial purchase- just choose a different product- you have store credit.

I purchase a product from replacemyremote.com on March 19th 2020. Immediately after I notified the company by email and voicemail that I would like to cancel my order. I followed up on March 20th 2020 to confirm that my request to cancel has been resolved. I was met with a disgruntled employee who hung up on me while trying to confirm my transaction was complete. I called back to speak to the supervisor at that point I was given a incorrect email to get ahold of Jeffery M, so the employee gave me a support email and that they would direct it to him. At this point I was discussing with the owner of the company regarding my refund and my issue regarding his disgruntled employee. It was at this point that he showed complete disrespect and zero care to resolve my issue. He repeatedly emailed me countless times after the transaction between me and him was over, in some cases seeming like harassment. It has been almost two weeks now and my refund has not been processed I've already notified my credit card company to resolve the situation. However I wish to report him and his company for because I turly believe Jeffery has not processed my refund due to the harassing emails I received.

LKC Services Response • Jun 01, 2020

This consumer is distorting the facts to fit his narrative. Things he said were 100% inaccurate. The customer was only interested in punishing any employee that was unable to comply with his every whim. After repeated attempts to get the customer to understand the policy he agreed to when he initially purchased the item he threw a temper tantrum and has now turned his ire on the owner. The customer has been refunded by charge-back and the matter is closed. Nothing we say or do will satisfy this customers urge to lash out, so there is no use trying.

Customer Response • Jun 01, 2020

Good Afternoon,

I had no intention to punish any member of this companys staff. I did however wished to address the issues I dealt with. The only reason I reported the business was because they took over 2 weeks to process my refund and the service was horrible. In addition, I noticed I was charged 10.99 from this company after this issue was reported and not the standard 6.99 they said. I have reported this to both *** and my bank that the 10.99 was incorrect and to not approve. Between the delayed refund and up charge restocking fee proves company's intend.

Sincerely

LKC Services Response • Jun 02, 2020

As stated before there is no way we will be able to satisfy the customers need for punishment. We will simply agree to disagree.

I had ordered a replacement key fob for a 2008 *** when the original key was lost or misplaced. I spent A LOT OF MONEY for this item. Once the order was placed it took them no time to deduct it from my bank account. A week had gone by and I not so much as received a email. And when I called their number all I got was an automated voice messaging service. They came back stating that they sent an email but I never received it, if I had I wouldn't have made an issue of NOT receiving one. I told him I would report this to the Revdex.com and my states attorney office. Within no time he came back with a response. I received the key fob today but it was a used and obviously returned one and it didn't work and it was dirty! The guy is very arrogant and made it appear that it was my fault that I wasn't contacted and that they had sent it to my email which they didn't, I even checked my spam box and nothing was there. That mn and his business need to go out of business, all they have mostly are bad complaints from customers.

LKC Services Response • Jun 02, 2020

No response is needed at this time as Revdex.com complaints with insults are rejected.

Terrible! I entered the year, make and model on their website. Three choices came up. I very carefully selected the one that matched mine exactly. After a week it finally shipped out to me and was one of the ones that had to be programmed by a locksmith. I paid a locksmith to spend 30 mins trying to program it and then he discovered that it was an incorrect key fob. I had to return it at my expense and they are now charging me a 9.99 restocking fee and refusing to admit fault. I am out the shipping cost to me, the shipping cost back, and a $10 fee. On top of that they are rude and condescending and absolutely insist this is all my fault.

LKC Services Response • Apr 30, 2020

The make/model/year on our home page only directs you to all the possible remotes and keys that could have been sold with your car brand new. As it states on our Home page, Terms of Service page, Returns page, and Shipping page the consumer is responsible for ensuring the numbers match before buying- "call us at 855-224-7258 or simply use our easy to use chat feature found on every page". Consumers who choose to ignore these directives are, by definition, "at fault" and are subject to any fees incurred. That being said simply returning the item for a replacement- thereby getting the CORRECT item- you would have been charge ZERO amount from us. By choosing to return for refund you chose to incur the fees you received from us. We would offer this piece of advice to any customer looking to buy from our web site, "if there is any question in your mind about the item you are purchasing, asking a store representative is always the best policy, to avoid any complications in the future".

I bought a key fob remote for my car. When I ordered it, they asked my vehicle year, make & model "For programming" but when it arrived, it was unprogrammed and they refuse to give me a refund because they claim they never said it would already be programmed, but it says no such thing on the homepage of the website. The customer service agent did give me a link to a page that says I MAY need anb automotive locksmith, but how was I supposed to know anything about that when there is no mention of it on the homepage of the website or link to the page she gave me the link to?

LKC Services Response • Jan 10, 2020

Here at Replace My Remote, we want our customers to be able to make informed purchasing decisions. On our Home page it states:

Replacement keyless entry fob remote programming
Some keyless remotes are self-programmable with step by step instructions that we include with orders when applicable. Many of the newer smart keys and keyless remotes (2005+) are NOT self-programmable and require special equipment for programming by an automotive locksmith. We urge our customers to contact a Locksmith Professional in their area to make certain they are able to program replacement keyless entry remotes for your specific vehicle. This will save you and us some time/money in the case the local locksmith in your area is unable to program your specific keyless entry remote.
In addition, on the bottom of our Home page (and every other page) there is a link for Frequently Asked Question. One of these questions is:
Q: When I order an item from your company is it going to come ready to use if I provide my vehicle information?
A: No. There is no possible way we can pre-program items before they leave our facility as that would be a very high security risk for anyone who owns a vehicle. We ask you for your make, model, and year so we can provide you with self programming instructions if applicable. If when we look up your make, model, and year and your vehicle does not have self programming instructions we will let you know and offer support in helping you find an automotive locksmith in your area who can program the unit in for you. Self programming instructions depend on the vehicle. ALL vehicles are different. Some vehicles might have self programming and others simply do not because of the keyless entry system that was installed into the vehicle during manufacture.
Also, on the bottom of our Home page (and every other page) is a link containing our Refund Policy. https://replacemyremote.com/return-policy/
The customer is within the time frame for a refund, so if they follow the procedure as outlined in our Refund Policy, they will receive a refund (minus restocking fee) for their purchase.

Customer Response • Jan 16, 2020

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because: At the time I ordered the fob, it did NOT say what you're claiming on the homepage of your website. It may say that now, but it didn't then
Regards

Key won't work with out inactive other key. Hide behind shell emails. Never order!

LKC Services Response • Apr 30, 2020

All keys and remotes program in to your car differently. It should always be the best policy to ask a store representative the pairing process before you buy.

Purchased a key fob for a 2015 Chevy Spark and took it to a certified Chevrolet dealer to get cut. Once it was cut it fit into the ignition but did not turn. So had the parts department try to buff it up and tried again in the ignition but still didn't turn. When comparing the length of the key to the original it was shorter which the dealer thought caused the problem. Ended up purchasing a remote key fob from the dealer and it was actually cheaper!

LKC Services Response • Apr 30, 2020

As it states on our website, "we do not recommend taking our products to a dealership as they have been known to fabricate problems in order to get you to buy one of their own overpriced units". It would appear you have fallen victim to this. The dealership either intentionally cut the blade wrong or did it by mistake and blamed our key. WE are sorry to say this tactic works all too well, thus we tell our customers not to go to them, and if they MUST go to a dealer then to buy the remote from them as well to avoid complaints exactly like this.

I recently purchased a key fob from your company. I had it programmed and it
works great.

LKC Services Response • Jul 15, 2019

Awesome! Please tell your friends so they also can save money using our service.

They sold me a remote for my vehicle having all the vehicle info without telling me that I cannot key it in to my vehicle. I have to hire a locksmith to see if they could do it. I should have been told at the time of the order that it would not work without hiring an outside contractor.

LKC Services Response • Jul 31, 2019

Replace My Remote provides all necessary information to our customers to be able to make an informed purchase decision. On our HOME page we state, “Some keyless remotes are self-programmable with step by step instructions that we include with orders when applicable. Many of the newer smart keys and keyless remotes (2005+) are NOT self-programmable and require special equipment for programming by an automotive locksmith. We urge our customers to contact a Locksmith Professional in their area to make certain they are able to program replacement keyless entry remotes for your specific vehicle. This will save you and us some time/money in the case the local locksmith in your area is unable to program your specific keyless entry remote.” In addition, under the Programming Information of SKU *** (the product the customer purchased), it states: “Please contact us via phone () or live support chat to the bottom right of our website to confirm programming for this product. Our techs will make sure you know everything you need to!”
Just as a side note, it is the car manufactures’ decision if they want the car to be able to be “self-programmed” or, as an added security feature, if the car will need a locksmith to program the car’s computer to the remote.
We are confident that by buying a remote from us and then using a local locksmith if necessary, we are offering customers a substantial savings over going to a dealership.
Replace My Remote offers a 50 day return policy, which can be found here: https://replacemyremote.com/return-policy/. The customer is still within that time-frame, so they may return their product for a refund. Because we offer specialty products, we do charge a “restocking fee” of $9.99 (One of the lowest re-stock fees of any other remote company in business!).

Difficult to return an item.

LKC Services Response • Apr 30, 2020

We are sorry you found the returns process difficult and would welcome any advice you can offer to help us improve. Can you submit your solution to [email protected]? Any help is much appreciated.

I ordered a key fob from ***.com
I paid 34.22 I receive the remote with a tiny piece of paper saying that I have to go to a automotive locksmith and they cost another 125.00
They make it sound like if you give them your make model and year of your car you will be set to go.
They want to change me a 9.99 restocking fee and another 7.00 return fee plus shipping and handling.
I don’t understand why they have A+ on the Revdex.com site.
Can you help me.I just lost my husband and have no kee for the car.

LKC Services Response • Jul 10, 2019

We apologize for any misunderstanding, but on our home page we state, “Some keyless remotes are self-programmable with step by step instructions that we include with orders when applicable. Many of the newer smart keys and keyless remotes (2005+) are NOT self-programmable and require special equipment for programming by an automotive locksmith.” In addition, under the Product Specs and Programming Information on product pages, we inform customers: “Please contact us via phone () or live support chat to the bottom right of our website to confirm programming for this product. Our techs will make sure you know everything you need to! If our techs inform you that this product needs to be programmed by a Locksmith, you may do *** search for 'automotive locksmith' followed by your zip code. We suggest calling Locksmiths to find the best rate for the programming and/or cutting service.”
As a security feature, car manufactures have made it so that the vehicle computer must be programmed to the remote. Depending on the car manufacturer and model, some cars allow the owner to program the car to the remote, and some need a professional locksmith. If you think about, imagine how easy it would be for thieves to steal your car if all they had to do was go online and buy a remote that was ready to go!!!!
We are confident that by buying a remote from us and then using a local locksmith if necessary, we are offering customers a HUGE savings over going to a dealership.
Because we offer specialty products, it is our policy to charge a “restocking fee” on any returned order. This fee is to recoup any overhead costs associated with the returned item. In this way we are able to keep our prices low, rather than raise all of our prices to absorb such costs.
Our return policy can be found here: https://***.com/return-policy/ .

This company sent to me an unusable product (photo included). I paid the postage to return their product. When they refunded the money, they deducted $9.99 for a restocking fee. No one else is going to be able to use it, so why would it be restocked?

LKC Services Response • Apr 17, 2019

The item the customer ordered was a refurbished OEM (Original Equipment Manufacturer) automobile remote. During refurbishing, we re-case the product with a brand new case. We often send the back of the original casing along with the product as some customers prefer it since it has the original emblem. The picture is showing the auto remote the customer ordered, along with an additional back.
Our company offers a 180 day FREE REPLACEMENT guarantee. In cases of returns, we charge a $9.99 restocking fee as explained on our website. https://replacemyremote.com/return-policy/
We charge a “restocking fee” not to literally restock the item, but to recoup the overhead costs of returned items. In this way, we can keep all of our prices low, rather than charging higher costs on ALL items to absorb these overhead fees.
Unfortunately, because of company policy, we are unable to refund the restocking fee.

Customer Response • May 01, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because:The item that was ordered did not work. I paid the postage to return that item. There was no cost to this company whatsoever for me to return an unusable product. For this company to charge a $9.95 restocking fee for an item that does not work reeks of unfairness. I did not want a replacement item from this company, only a full refund. I saw no sense in paying a locksmith twice to program a fob with no guarantee the next one would work either.
Regards

DO NOT order a remote from these people! They have no compassion for problems programming the remote. Then they offer a refund but still charge a $9.99 restocking fee NO MATTER what the issue is. The could care a less and make their money off this fee. They are so unprofessional that they didn't care or discuss individual concerns, they were short and sassy with the responses. "yep, thats what we do" "it doesn't matter" "we charge a restocking fee no matter what" "its your fault for not calling us" "you can dispute it but you won't win because you didn't call us like the web site says" Well, I followed the instructions and put in my year make and model as instructed to receive programming instructions only to get it in the mail stating I have to pay a Locksmith to program it. The closest locksmith is 3 hours away. I would have never ordered it. The Supervisors response was "well, you have options" You made the wrong choice. Unbelievable!

LKC Services Response • Jul 15, 2019

We are sorry the restock fee distresses you. I am sure the CSR told you there would be no re-stock fee is you just REPLACED the remote, instead of a refund. Due to that decision the restock fee was our only option to re-coup SOME of the advertising costs we spent to bring you to our site.

I ordered an auto key fob from this company. The first auto key fob I received still had old data on it so my auto locksmith couldn't program. I returned for an exchange. The second one that I received didn't have data on it but my locksmith still could not program and he had top of the line equipment. This company made me pay the shipping back to them (even though it was a defective item). When I finally received the refund, they charged me a restocking fee of $9.99. I am now out $21.28 for my shipping fee, their shipping fee that wasn't refunded and their restocking fee. All for a product that never worked. I called their customer service and politely explained why I didn't feel that I should have to incur a restocking fee (I was willing to eat the shipping charges). She hung up on me. Consumers need to be aware of this. Their policies are unfair and their customer service is extremely unprofessional. They do not represent an A rated company by an means.

LKC Services Response • Apr 19, 2019

There are a few reasons a remote is unable to be programmed to a car, with the top being a that a locksmith is not doing it properly OR there may be a small fault with the car’s electronics (i.e. Window actuators could be broken, vehicle’s ECU could be faulty, or the vehicle’s computer could be at its maximum amount of remotes and needs to be cleared). As with any electronic product, there is a slim possibility the product is faulty, which is why we offer a 180 day FREE replacement guarantee.
In cases of returns, we charge a $9.99 restocking fee (along with other non-refundables like shipping) as explained on our website. https://replacemyremote.com/return-policy/ We charge a “restocking fee” to recoup the overhead costs of returned items. We also pay for shipping ONLY in cases of replacements. We feel this policy is fair because we can keep ALL of our prices low rather than charging higher prices on all items to absorb these costs.
We are unable to grant the request for a refund of shipping and restocking fees as our policy remains.
The customer has also attempted to dispute the charge for the item with our payment processor, ***, and the case was decided in our favor.
We do apologize to the customer if they feel they received poor customer service, and we will strive to do better.

I purchased a product from this company on October 26, 2018. I then found my spare key and no longer needed their product. I notified them and it was more then 50 days after my purchase so they could not refund my money. I asked if I could return the product for them to consider a partial refund of my money. They said I could return the product, they would inspect it, and possibly give me a partial refund. I mailed the product on January 9, 2019 to them and then I did not hear from them for 10-14 days after mailing the product. I then did a series of email chats in January and February of 2019. They stated they would send me a check of $63 for the product on or around January 31, 2019. The purchase price was $92.99. I have not received the check!

LKC Services Response • Mar 07, 2019

Once the request for a product buyback is approved, the request is forwarded to the Accounting Department for processing. Processing times may vary. Our Accounting Department mailed a check for $63 to the customer on February 18, 2019. The customer cashed the check on February 27, 2019.

Bought 2 remotes 2 different times from them. The first one was for a 2005 Chev Tahoe. I got it and followed all their instructions and paired it within 30 minutes. The second remote I bought was for a 2007 Chev Tahoe. This one I tried programming and couldn't get it to work. Took it to a locksmith and he worked over an hour trying to program it. He said this remote was a generic one and usually doesn't program. The locksmith stated it was defective. I sent it back knowing I was going to loose my shipping costs. BUT I told Replacemyremote what the locksmith had said. I get my refund minus the $9.99 and can't figure out why they deducted it as the remote was defective. They told me it was a restocking fee! Wait a minute! They are going to restock a defective remote! Think that isn"t good business practice.

LKC Services Response • Jul 15, 2019

We are sorry the restock fee distresses you. I am sure the CSR told you there would be no re-stock fee is you just REPLACED the remote, instead of a refund. Due to that decision the restock fee was our only option to re-coup SOME of the advertising costs we spent to bring you to our site.

Was sent a remote that would not pair - when I returned it (after replacing a $6 battery, thinking that may be the problem) - I was told I did not follow proper return procedures - and it would create a PROBLEM FOR THEM! Oh well - keep the damn thing and sell it to another customer - I bought another from another company and it paired easy as pie. Make your own decision - I will never buy from them again! Dave - Sarasota, Florida.

LKC Services Response • Jul 15, 2019

Opening an RMA before shipping back is also as easy as pie. There is an online link at the bottom of every page on our site. Just click it and answer a couple questions, an email will be sent back to you with instructions to sent it back for replacement- and we even pay the shipping. By you NOT doing it this way you paid your own shipping and gave us a random remote with no idea what to do with it and for what reason. I am sure that was the "problem" the CSR referred to when you spoke to them.

On 7/21/18 I purchased a replacement remote for my daughter’s car, a 2012***. We received the remote a few weeks later but we were not able to get it programmed right away do to a family vacation out of the country. When we returned I attempted to get it programmed at a dealership on 8/17/18 but they did not have the proper equipment. My daughter also moved into her college dorm this day which is 66 miles away. October 16, 2018 she took the remote to another dealership where she spent 2 1/2 hours waiting for them to get it programmed and they were unsuccessful. The remote is not compatible with the car. We have called and emailed Replace My Remote and we were told to take it to a Lock Smith because a dealership would not be able to program it. My daughter was able to get to a Lock Smith on 1/5/19 after returning home for Christmas Break. Again the Lock Smith was not able to get it programmed. The Lock Smith told my daughter again the remote is not compatible and us off by one number. I have contacted Replace My Remite again with no reply. I requested my money back when it was first determined in August and again in October but I was told they only offer refunds within 30 days of receiving. Despite the return policy I have a remote that is not compatible as they stated it would be. I feel I deserve my money back for the remote. We were also charged fees from the dealership and Lock smith to attempt to program something that was never compatible. I have not received any resolution from Replace My Remote. Any advice or assistance you may be able to provide would be greatly appreciated! I have emails of my purchase receipt and correspondence with them.

LKC Services Response • Jan 25, 2019

The customer purchased the product on July 21, 2018. She first requested a refund on October 16, 2018, by email. Our company policy states that we accept returns for a refund for 50 days after purchase. Unfortunately we can not grant this customer's request for a refund because it was past 50 days. We apply our policies across the board so that each and every customer is treated equally and fairly. Links to our refund policy, along with all of our other company policies, are at the bottom of our homepage and every other page of our website. https://***/return-policy/

Customer Response • Jan 30, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because:the product I purchased does not work despite trying everything they recommended we do to make it work. The locksmith said the code on the remote sent and the remote that came with the vehicle were off by one number. How is it that I am responsible for a product that does not work despite my attempts to do what they recommended!? Anyplace else I have purchased something that does not work offers a refund or an exchange. After dealing with this company I no longer want anything but a refund!!

Regards

BET THIS WONT GET PUBLISHED ..Can't leave a zero,but that is what they deserve!Zero rating!
Purchased replacement remote $188+shipping=$192
Upon taking it to get programed, found out that it had not been unlocked, in other words,USELESS
Requested a refund...cost for postage and insurance to return, $8...
Total investment:$257
Refunded amount $178
DIFFERENCE -$79
Contacted customer service and was told that when it was returned, they found that it was " unlocked", therefore they were kind enough not to charge an additional $9.99...HOWEVER, I WAS CHARGED A RESTOCKING FEE OF $9 99
They told me to "read there return policy".
What a joke! Return policy explains the need to charge $9.99 is to recoup the advertising fees!
MORAL OF THE STORY?
UNLESS YOU HAVE $79 OR MORE TO THROW AWAY, DONT WASTE YOUR TIME WITH THIS COMPANY

LKC Services Response • Jul 15, 2019

We are sorry the restock fee distresses you. I am sure the CSR told you there would be no re-stock fee is you just REPLACED the remote, instead of a refund. Due to that decision the restock fee was our only option to re-coup SOME of the advertising costs we spent to bring you to our site.

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Address: 2 Spring Garden St Ste 101, Elizabethtown, Pennsylvania, United States, 17022-1544

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