LoanDepot

On March 12, 2018, loanDepot reached out to Mr [redacted] based off an online inquiry from Bills.comMr [redacted] spoke briefly with a Licensed Lending Officer about mortgage optionsMr [redacted] received the TILA-RESPA Integrated Disclosures (TRID) dated March 14, It is mandated by the Consumer Financial Protection Bureau as part of the Dodd- Frank Act that these disclosures are sent out to consumers when information, such as property address, estimated value, customer name, social security number, and income is given to the lenderThe TRID Package is required to be sent to the consumer days after the initial phone application takes placeIf it is determined at the end of the phone application that there is no benefit to the consumer, the TRID Package will still generate as an application was takenThe TRID Package contains information such as interest rates, monthly payments and the cost to do the loan if the consumer chooses to proceedMr [redacted] requested that we remove all information he provided to our Licensed Lending Officer from our database, however loanDepot holds all consumer information for up to seven (7) years for audit purposesMr***’s information will not be released from loanDepot, with only certain employees able to gain access into the loan file for legal and compliance purposesThe file will remain inactive, and the loan team originally assigned to the file no longer has accessIf Mr [redacted] has any additional comments, questions, or concerns, he is welcome to reach out to loanDepot’s Customer Care Team at 888-337-extCustomer Care is available Monday – Friday from 7AM-7PM PST

Hello,Please see attached response to complaint ID [redacted] .Thanks,San Diego Revdex.com Complaint #: [redacted] Borrower Name: [redacted] Complaint Date: 9/25/2015Borrower’s Complaint Filed with the Revdex.com:This company contacted me about possibly refinancing my mortgageI decided to go with anothercompanyTheir rep called me back and when I told him of my decision he got mad and said 'MOSTPEOPLE CALL ME BACK, BUT YOU DIDN'T!' I was taken aback but whateverYesterday, 9/24/2015, Ireceived an addendum to loan applicationA few things: I did not authorize them to start a loanapplicationThey got my name wrongThey checked my credit twice in two days -- this affects mycredit scorethey pulled a credit report None of these actions were authorized by meNow I have todeal with the consequences of their reckless actionsI have to contact all three credit bureaus and try tohave them remove anything about this company from my credit report.Borrower’s Desired Resolution:I want the Loan Depot to have these items removed from my credit report loanDepot’s Borrower Complaint Summary:Borrower states dissatisfaction with the services receivedBorrower claims she did not authorize disclosures or credit inquiry.loanDepot Findings and Response:After a review of Ms [redacted] ’s loan application, the borrower initially communicated with loanDepoton September 4, During this communication Ms [redacted] discussed possible refinance optionswith a licensed lending officer in an attempt to verify the loan products availableAt that time, Ms[redacted] provided the required information to qualify for a loan product specific to her financial needs.Furthermore, Ms [redacted] provided the information necessary to pull the credit report, specifically,her social security number and date of birthloanDepot apologizes for the level of service receivedand will address internal personnel as necessary loanDepot is required to send RESPA disclosures upon the completion of all loan applications.According to the Real Estate Settlement Procedures Act (RESPA), an application means thesubmission of a consumer’s financial information in anticipation of a credit decision relating to afederally related mortgage loan, which shall include the consumer’s name, the consumer’s monthlyincome, the consumer’s social security number to obtain a credit report, the property address, anestimate of the value of the property, the mortgage loan amount sought, and any other informationdeemed necessary by the loan originator In conclusion, loanDepot sincerely apologizes that Ms [redacted] ’s experience with loanDepot was anythingless than satisfactoryWe attempted to assist Ms [redacted] with her loan request, but ultimately, Ms[redacted] decided to cancel the loan applicationFurthermore, the credit inquiries were valid to make surethe borrower is credit worthy for loanDepot to lend upon and loanDepot will not remove the creditinquires Should Ms [redacted] have any additional questions or concerns, she may contact the Customer CareDepartment at [redacted] ext***Representatives are available to assist her Monday throughFriday from 8am to 5pm, PST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below RE: OMB # [redacted] I would like to point out to Mr [redacted] the attorney representing Loan Depot that his generic answer to my complaint covers a scenario where a property is refused a loan on the basis the real property did not appraise which is not the case in my complaintMy complaint is different because of the fact that after Loan Depot approved my loan they demanded I cancel four of my five credit cards and that I increase my hazard insurance policy coverage as the only conditions for them to draw up loan closing documentsAfter demanding these credit card cancellations that negatively affected my FICO credit score as well as costing me additional money Loan Depot actively followed up demanding written proof from the credit card companies that I had cancelled these credit cardsThis was all done after my loan was approved by Loan Depot's real estate broker/mortgage loan underwriterAfter completion of all that was asked of me and with assurances I had a loan that would be funded within a short time I proceeded with improvement plans including ordering kitchen appliances and scheduling carpet and vinyl flooring installation datesI wish to express that shortly after these demands which included cancelling credit cards that could not be reopened were met Loan Depot began a protracted five weeks plus stone walling of my repeated requests for information on a closing date all the while not giving me any reason for their delayAfter this unexplained holdup their loan processor told me they were not going to make the loan that had been previously approvedThe loan processor in fact stated she was amazed because all she was waiting for were the loan documents package so that we could closeThis is why I am making a complaint, the loan was approved by Loan Depot's licensed real estate broker/underwriter then after I cancelled the four credit cards the underwriter demanded I cancel in order to fund my then approved loan Loan Depot damaged me by canceling my real estate loan approvalThis cancellation caused me to be damaged on several levels including my FICO score being negatively affected because the lender required me to cancel credit cards as the only condition of final loan approvalIn addition Loan Depot required me to rewrite at additional cost my hazard insurance policy with additional conditions and coverage.The resolution to my complaint is simple, I am requesting Loan Depot fund the approved loan which they have a fiduciary obligation to close after their real estate broker/ loan underwriter approved it.Sincerely, [redacted] Regards, [redacted]

San Diego Revdex.com Complaint #: [redacted] Borrower Name: [redacted] Complaint Date: 08/16/ Borrower’s Complaint Filed with the Revdex.com: Talked to a Mr [redacted] concerning a VA refinanceVary specific about a refinance at no costWas quoted a 2.75% loanWhen paper work arrived, There were additional charges rolled into the loanWhen asked about the charges I was told that these were charges for pointsWhen I reminded Mr [redacted] that we had agreed on a no cost loan, he indicated that there were no out of pocket charges as the charges were rolled into the loanA fraud? When I asked about a no cost loan, the interest rate went from 2.75% to 3.3%My suggestion to anyone dealing with this company is "read the fine print" and ask questions Borrower’s Desired Resolution: The borrower’s only resolution is to warn other borrowers to be sure they are getting the correct loan for their needs loanDepot’s Borrower Complaint Summary: The borrower feels he explained his desire for a “no closing cost” loan on the first call to loanDepot.The borrower feels we were fraudulent in providing a “no out of pocket cost” loan to the borrowerWhen the borrower received the “no closing cost” loan he was requesting, the rate was adjusted upwards and made the borrower feel loanDepot was behaving in a fraudulent manner loanDepot Findings and Response loanDepot apologizes that the borrower felt we did not offer the correct refinancing information on the initial call loanDepot provides the borrower the best offer to meet our borrower’s needs, while at the same time making sure there is a net benefit to the customer The information provided on the initial call between loanDepot and the borrower was saving the borrower $a month.loanDepot apologizes that the borrower did not understand the loan would have cost associated, but would be absorbed by increasing the loan amount and avoiding the need for the borrower to bring funds to close.Once loanDepot learned the desire of a “no closing cost” loan from the borrower, we were able to quote a rate higher than the “no out of pocket loan” This loan did not have a cost benefit for the borrower, and it was quickly determined to not to be of value for the borrower to refinance at this timeIn summary, loanDepot sincerely regrets that Mr [redacted] feels he was not given, the correct loan at the start of the loan process loanDepot tries to accommodate the borrower’s desires while at the same time making sure there is a benefit for the customer loanDepot offered the borrower a “no out of pocket” loan to benefit the borrower with a lower monthly mortgage payment loanDepot apologizes the “no closing cost” loan did not give the borrower any monthly savings and was of no benefit to the borrowerAgain, loanDepot strives to make sure there is a tangible benefit for the refinance of a borrower’s mortgage with best loan program at the time of applicationTell us why here

Well, just as I stated earlier, escrow and how that would play into the "bottom line" was never discussed over the phone with me All I can tell you is that once the loan papers were received by me I went directly to the page with all the figures Absolutely nothing was as I was told on the phone And most definitely was there ANY out of pocket expenses mentioned other than the apprasial fee, which was to be $ Actually, that is the only fee that matched what I was told on the phone As I mentioned earlier I just received a new packet from loan depot saying the loan was denied because they had insufficient credit info That is simply not true and the first packet with all the loan paperwork included the credit info I had provided The loan was stopped because I STOPPED IT This company has numerous complaints and it is easy to see why I will be satisfied when I receive a written formal apology and a guarantee that I will never be contacted by them again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.loan depot send me a refund of $Thank you for your intervention Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Loan Depot has had my credit report since the first day of this transaction Why was this not 'noticed' at that time instead of two months later I have also spoken to [redacted] and they have said that I was never more than days late for my mortgage payments

Attached is the Letter of Explanation regarding this complaintThank YouSan Diego Revdex.com Complaint #: [redacted] Borrower Name: [redacted] Complaint Date: 10/23/2015Borrower’s Complaint Filed with the Revdex.com:began a transaction on present dwelling with Loan Depot on April Paid $and $10to begin process and order appraisalReceived conditional approval on 6/4/with a listof items to be submitted for final approval; These items were submitted in full the next day.On 6/received notice of ready to submit for final but missing info needed from daughterabout her house that we do not pay on but are co-signerDaughter had sent info on 4/asrequested but processor could not open so they requested her to send the info againNowthe lock on interest was up and a new GFE with higher interest was revised as of the 19thw/30day lockOn 6/file submitted again to underwriting for finalOn 7/7/wasinformed that there were debt to income issuesWe were given new loan processor on7/8/and on 7/at 5:19pm requests for some other info which had been submittedpreviously and was up to date had loan closed in June as previous correspondence hadintimatedThe request for info on the 17th did not allow time to get requested info into loanprocessor before the 19th of July the interest lock date and have the loan close without theprobability of the interest changing againIt seems that Loan Depot did not do theirhomework on our file and kept stringing us along so that a transaction was not going to bepossibleI have contacted them on numerous occasions thru [redacted] mortgage bankerasking for a refund of the appraisalMr [redacted] sent email telling me he requested a refundand then that he could not request it but rather a manager needed to request itI asked tobe contacted by a vice president to discuss matter and was assured a return call no laterthan noon the next day but to no availWe would like our deposit for appraisal back since itseems that Loan Depot was not willing or able to transact our loan.Borrower’s Desired Resolution:We would like our appraisal deposit of $returned asap loanDepot Findings and Response:loanDepot sincerely apologizes that Mr [redacted] ’s experience with loanDepot was anything less thansatisfactory and regarding the communication between Mr [redacted] and loanDepotHis concerns have beenresearched and will be addressed internally as well as be utilized as a training opportunity with our staffAtloanDepot, we take pride in ensuring our customer’s satisfactionIt is very important to us that we meet ourown expectations of excellent customer service, and it is essential that we be aware of our company’sperformance to ensure that every customer we serve is a happy customerHere at loanDepot, we areconstantly looking for ways to improve our internal processes As a customer service concession, a refund of the $has been issued in the form of a checkMr [redacted] should receive this check early next weekShould he have any further questions or concerns, he may reachout to loanDepot’s Customer Care Department at [redacted] ext***Representatives are available toassist Monday through Friday from 8am to 5pm, PST

loanDepot Initial Response:We are thankful for the opportunity to address the concerns noted in the complaint from our customer We have performed a review of the loan process for this customerOn 12/12/16, an email was sent to the customer to inform her that we received final approval from the UnderwriterThe mobile notary was scheduled for 12/15/This signing was to occur during the hours of 8am-8pmOn 12/13/16, we informed the customer that the Notary signing was rescheduled for 12/16/17.On the prior day, an email communication was sent to the customerThe email was to notify the customer that the notary would arrive at her home to complete the closingThe notary’s contact information was providedThe customer concerns have been escalated to our Vendor Management TeamAny notary scheduling conflict will be addressed internally with the Notary Service Company We understand that the borrower had reservations about the new loan program offeredThe loan program initially offered was based on information received verballyDocumentation must be sent to validate the stated informationAfter receiving the documentation and appraisal report, we were required to make necessary changes in the loan program to satisfy investor guidelinesMany factors contribute to determine loan programsCredit worthiness is one of the main factors Additional qualifiers include property type, and how the home was builtThe property type that secured this loan was an investment propertyThe appraised value of the home came in lower than originally estimatedFor these reasons, the loan program terms changedThe LTV was changed to 80%, and PMI was a requirementThis outcome made it necessary to impound for escrowsAccording to the call recording on 12/15/16, the Sales Manager explained the reasons for the changes, and wanted to ensure that the customer was on board, and did not feel misledThe borrower said she would go forward with the new loan program offered, and stated that she can write-off PMI as a business expense.On 12/19/16, the processing manager communicated to the customer the options to remove PMIThe borrower was informed that the LTV needed to be 80% or less to have PMI removedThis could be done as a principal reduction, with the loan servicing payment department, after the loan fundedThe borrower inquired about paying down the LTV at closing, and it was advised that the loan documents would need to be redoneIn addition, the file would have to go through the Underwriting review process againloanDepot must adhere to all guidelines set forth by the government and investors of the loanIt is industry standard that a file must go through the audit process when a customer requests to make changes to the loanAll feedback that we receive from our customers is used as a training opportunity to enhance our customer’s experienceIn regards to the breakdown in communication by the management team, this matter is taken very seriously, we have taken the necessary steps to further our investigation and will address internally.If additional information is needed, contact our CEO Customer Care Team at (888) 337-6888, Ext***, Monday to Friday, 8:00AM to 5:00PM Pacific Time

loanDepot sincerely apologizes for the communication issues between him and loanDepotThis has been addressed with management and handled internallyMr***’s escrow refund was overnighted to him on March 22, via FedExThe tracking number is [redacted] Should Mr [redacted] have any other questions or concerns regarding this, he can contact the Servicing department via phone at [redacted] or via email at [redacted] The hours of operation are Monday through Friday from 5:00am to 5:00pm PST

We are appreciative of the opportunity to address our customer’s concerns When a check by phone payment is processed, there is a computer-generated letter that goes out advising the customer about a $feeThis letter is generated regardless if the fee has been waived We have verified that the $check by phone fee, was never accessed to the customer’s account The Servicing department called the customer, and advised them that due to their forbearance plan, the fees was waivedWe also reiterated to the customer, that the letter sent is a form letter sent to all customers, when a check by phone is completedWe have no record of the multiple calls, and emails the customer said they sent The customer was advised about the fee waiver on 12/12/2017, and 1/10/2018, when he was told again the fee was waived

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] Absolutely criminal that Loan Depot can use the excuse to state they needed to pay for Appraisal and forget about my time spent, I really hope Revdex.com take note - I cannot believe I am the only one this has happened toObviously we are dealing with very LOW people on the food chain - President of Loan Depot should be made aware of their incompitant people that he or she has working for them and just want to cover their as when wrongThank you Revdex.com for your help - PLEASE watch this Company [redacted] *** [redacted]

Hello,Please see attached response for complaint ID [redacted] .Thanks,San Diego Revdex.com Complaint #: [redacted] Borrower Name: [redacted] Complaint Date: 10/30/2015Borrower’s Complaint Filed with the Revdex.com:On or about August 15, 2015, I was contacted by Loan Depot in reference to refinancing my homeI spoke with loanofficer [redacted] who stated after doing a quick check of my credit and other info that I would qualify for arefinance loanLoan document were immediately overnighted to me by [redacted] **Document were signed and sentback the next day and other requested docs faxed to loan ddepotI also received in e-mails, contact info, welcomeletter, conditional approval letter with list of additional items neededAll items were faxed to his satisfactionON8/21/Another e-mail received empower notification with receipt # [redacted] Several phone call received fromloan processors for the next two weeks insuring me that the loan is being approved0n 8/31/I was contacted byan appraiser to do an appraisal of property which at that time I was lead to believe the loan was approvedAlsofrompast experiences with mortgage company an appraisal is not done until the loan is approvedLoan Depotcharged my bank a count $for an appraisal which was done on 9/2/On 9/09/I received a letter frontLoan Depot along with a copy of appraisal stating the loan was declined on 9/4/due to value or type of collateralnot sufficient for loandepotTo lend uponThe loan amount being sort for was $128,withAn outstandingpayoff of mortgage of $125,with no cash outThe appraisal came in at $140,The company y made surethey pointed out that the appraisal fee was non refundableThis company is running a scam on customersTheappraisers they use are employed by loandepot not to mention they ordered the appraisalI am a retired womanliving on a fixed income and to get scammed out of $is causing me a great financial hardshipLeading me tobelieve the loan was going to be approved was one thing, but their underwriters should have checked everythingout thoroughly before an appraisal was ordered and my input on the appraiser Borrower’s Desired Resolution:I would like my $returned to meCompany mislead me, lied to me and their reason for the decline of loanwas bogusThis company has over complaints for doing the same thing to other customers and should befurther investigated for scamming customers out of money or prosecuted for theftWhy would a customer need anappraisal of a property if a loan is not going to be approvedEven if you go to another company for a loan, in mostcases they won't use the appraisal, so loandepot is just ripping their customers off by ordering Appraisers and thendecline the loans.loanDepot’s Borrower Complaint Summary:Borrower claims that the loan was approved prior to the completion of the appraisalBorrower requesting a refund of the appraisal deposit fee Borrower claims the appraiser used is employed by loanDepot.loanDepot Findings and Response:After a review of Ms***’s loan, the borrower was initially locked into a Conforming Fixed 30Year loan program on loan on August 17, At that time, Ms***’s loan inquiry wasconditionally pre-qualified based on the information that was received at the time of applicationApre-qualification is not a commitment to lend and is subject to change based upon receipt ofinformation that may alter itThe final commitment would require satisfaction of all underwritingconditionsPrior to underwriter review, an appraisal is completed to confirm the market value forthe propertyUpon the completion of Ms***’s property appraisal, it was discovered that theloan to value ratio increased above acceptable limits due to the appraised value coming in lowerthan what was estimated at the time of applicationThe borrower has the best understanding ofwhat their house is valued at, and loanDepot went off that stated value from the borrowerBasedon this information, Ms***’s loan was ultimately declined on September 04, due to valueor type of collateral not sufficient for loanDepot to lend uponMs [redacted] was charged $for the purpose of an appraisal fee which is collected by credit card.Prior to collecting this fee, loanDepot evaluates the customer’s needs and determines if they have aloan product that will help the customerThe fee was utilized to cover the cost of appraisal servicesrendered on your property by an unaffiliated third party appraisal management company OnAugust 18, 2015, Ms [redacted] executed the Appraisal Deposit Agreement that states the following:“The Appraisal Deposit of $is non-refundable if an appraisal has been completed on thesubject property.”Because the appraisal was completed and Ms [redacted] executed the Appraisal Deposit Agreement, arefund of that $is not warrantedBy signing and returning said agreement Ms***acknowledged that she read, fully understood and agreed to the terms and conditions set thereof loanDepot has no control over the appraisal process and cannot choose which appraiser to conductthe inspectionThe appraisal process and inspection must be done independently to ensure there isno bias or predetermined value or agendaThe impartial local/certified appraiser (valuation expert)completes the appraisal based on the most similar and best data available in the marketloanDepothas no reason to believe that an appraisal completed by an unbiased, impartial local, licensed expertis incorrect.In conclusion, loanDepot sincerely apologizes that Ms***’s experience with loanDepot was anythingless than satisfactoryWe attempted to help Ms [redacted] with her loan request as much as possible, butultimately, we were unable to assist with her financial needs Should Ms [redacted] have any additional questions or concerns, she may contact the Customer CareDepartment at [redacted] ext***Representatives are available to assist her Monday throughFriday from 8am to 5pm, PST

Borrower’s Complaint Filed with the Revdex.com:I recently started a refinance with loan depot and they promised me the best deal there was at the time but they were lying as I come to find out from my current lender that they can beat their deal with a lower rate, No points no closing costs and they even pay for the appraisalSo I called Loan depot and told them to cancel my refinance and to reimburse me for the amount I paid for the appraisal which was $and some changeThey agreed to cancel it and they emailed back the cancellationIn the meantime I was in the process of refinancing with my current lender as they wanted to keep me as a customer and they ordered an appraisalI received a call from the appraisal and they came over and did what they needed to doDays later it turned out that the appraisal that was done was for loan depot even though the refinance was canceled but they didn't cancel everything and went ahead sending the appraisal which I was thinking it was for my current lenderI called the agent and complained and he basically told that I shouldn't have let anybody into my home and declined to refund my moneyI would like that I get my money reimbursed and to PLEASE give consumers a good deal from the get go and don't try to beat others once they get a better deal somewhere elseThanks for your timeBorrower’s Desired Resolution:Please refund my appraisal fees loanDepot Findings and Response The customer requested to cancel their application on September 20, Unfortunately, there was a technical oversight in which the appraisal order, with the Appraisal Management Company, was not canceled in time to notify the appraiserAs the customer stated in their complaint, they were under the assumption that the appraiser was from the current lender and scheduled the appointment loanDepot sincerely apologizes that Mr [redacted] ‘s experience with loanDepot has been anything less than satisfactoryAs such, the appraisal fee collected at the time of origination, in the amount of $was fully refunded on October 10, to the credit card on file

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] *** The comsumer normally accepts being turned down hat isn’t the ptoblem they wetfrom it having the title in my name o having late payment when is a late payment a automatic reason for denial I sure that new all this before I wil never go alone with being [redacted] thank y

Attached is the Letter of Explanation with supporting documentation regarding this complaint.Thank YouSan Diego Revdex.com Complaint #: [redacted] Borrower Name: [redacted] Complaint Date: 6/10/2015Borrower’s Complaint Filed with the Revdex.com:As part of refinance loan process # [redacted] LoanDepot requested a property appraisal thatwas deeply flawedThe property appraisal contained many errors including simple anddemonstrable features of the property such as the existence of a deck and balcony and a skylineviewThere were errors regarding comparison properties including incorrect property age,amount of square footage below grade, and incorrect selection by neighborhood boundariesWedrafted a lengthy report to LoanDepot describing the problems with the appraisal, butLoanDepot did nothing to resolve the issuesWe appealed the value with LoanDepot to be told:“The comments also state that the appraisal contains numerous inaccuracies includingdescription of the property, the development and the neighborhood; but nothing is provided tosupport the concerns...." The only way this makes any sense is if the document we drafteddetailing our complaints and including photographs was not actually made available to thoseevaluating the appraisal decision, or was not examined by themFor example, that our propertyhas a deck and balcony is an incontestable error that had direct impact on the calculated valueof our propertyThere is no excuse for this and other errors to not have been addressed.Borrower’s Desired Resolution:We request a refund of the appraisal fee of $395.loanDepot’s Borrower Complaint Summary:The borrower states that there were errors in regards to the appraisal The borrower is requesting a refund of his $appraisal fee loanDepot Findings and Response:loanDepot has no control over the appraisal process and cannot choose which appraiser toconduct the inspectionThe appraisal process and inspection must be done independently as toensure there is no bias or predetermined value or agendaThe impartial local/certified appraiser(valuation expert) completes the appraisal based on the most similar and best data available inthe marketloanDepot has no reason to believe that an appraisal completed by an unbiased,impartial local, licensed expert is incorrect However, we have escalated your concerns to the appraiser who has responded on page ofthe attached, revised Appraisal Report in where he changed the value of the property from$245,to $250,The $appraisal fee was used to order services on the appraisalAlthough this fee is non-refundable, expectations regarding this refund were communicated to Mr [redacted] As a result,a full refund of that $appraisal fee was processed on June 11, The transaction IDnumber is [redacted] .In conclusion, loanDepot apologizes that Mr [redacted] ’s experience with loanDepot was anything lessthan satisfactoryHis concerns regarding the appraisal have been escalated to the appraiser respondingdirectly to his concerns, increasing the property of his value from $245,to $250,Furthermore, arefund of Mr [redacted] ’s deposit in the amount of $was processed due to refund expectations set byhis loan team Should Mr [redacted] have additional questions or concerns, he may contact loanDepot’s Customer CareDepartment at [redacted] ext***Representatives are available to assist Monday through Fridayfrom 8am to 5pm, PST

The disputed amount is the difference in closing costs directly related to the title fees to correct documnets received from LoanDepot However, as stated in my desired outcome I would also like to be reimbursed months of interested accrued from the private lender That is a total of $1,600.So the correct disputed amount should be $1,+ $1,= $3,552.71Thank you,

Borrower’s Complaint Filed with the Revdex.com: I received a letter in the mail saying we have received the mortgage inquiry you placed in March Your mortgage info has gone under automatic reviewIncluded in this letter was an offer code number and a automatic review file numberI called them asking how they received an inquiry because I had not made oneThey said they needed my phone number because the offer code number and review of file number did not give them any infoI Ended up giving them my tele number and they said there was no inquiry under my name address or phone number and I had been searching online in Which I hadBorrower’s Desired Resolution: This company is sending out letters with blatant liesI was very upset because I thought I was hacked somewhere and someone was trying to use my informationThis is not how someone that is accredited by the Revdex.com should be conducting businessloanDepot Findings and Response: loanDepot is committed to the complete satisfaction of our customersOur goal is to provide complete transparency in all our transactionsWe have dedicated prompt attention to the concerns noted in the complaint and appreciate the opportunity to clarify any misunderstandingsIn an effort to assist homeowners with mortgage refinance options we periodically send direct marketing offersWe sincerely regret that the promotional letter from loanDepot may have caused concernOur automatic review of mortgage information was conducted based on a previous inquiry and public sourcesInformation is also derived from internet website referrals that may have been generated when a consumer reviews mortgage refinance offers onlineWe comply with the laws governing advertising and marketingloanDepot understands the concerns regarding consumer data being compromisedWe take the security and protection of consumer information very seriouslyWe have thoroughly reviewed our internal records to confirm that no official credit inquiry was made, and there is no loan pending or completed with loanDepot under the consumer’s informationTo ensure that future solicitations will cease, the consumer’s contact information was added to our Do Not Call and Do Not Mail registry on April 13, this process may take up to days to completeloanDepot is sincerely apologetic for any inconvenience the consumer experiencedIf additional information is needed, please contact our Customer Care Department at [redacted] , Ext***

loanDepot sincerely apologizes for the inconvenience this has caused Ms [redacted] and for the miscommunication that occurredThis has been researched and addressed internally with managementAs a gesture of good faith, loanDepot has refunded the $on March 21, Should Ms [redacted] have further concerns or questions, she may contact loanDepot Customer Care at [redacted] ext***Representatives are available from Monday through Friday from 8am to 5pm, PST