Loanpal

Our records indicate that leadership has reached out to the borrower and a satisfactory solutionIf there are additional concerns please Inform so re can rectify immediately

Thank you for this InformationWe are are looking into the appraisal in our end and will have leadership reach out with a solution on our next scheduled busunesss day

I am rejecting this
response because: I have heard that promise before from Paramount Home Equity and have been waiting since July for an answer. The company keeps calling me to ask me to refinance my loan. They have completely eroded my trust and confidence in their business practices. I need results and for them to stop calling me to refinanceI regret having used them to refinance in the first place. I would be agreeable if the company were given a tight timeline in which to respond. ***

Thank you, we are looking into this matter on our endPlease allow for one business day to respond to matter

Our records indicate we have made numerous attempts to reach the customer: Our servicing director did review this borrower’s loan yesterday and sent a response to Consumer Complaints and attached the Hello Letter and Notice of Servicing transfer letters that were mailed out. In addition, we have called the borrower this morning on both #’s listed and responded to an email that he sent to our inbox this morning, and advised the borrower that his loan was transferred and attached another copy of the Transfer Notice that was sent to himWe haven’t received a response from the borrower as of yet

Hello,We spoke to this customer to understand the issues and she is in the process of removing the complaint This is the first time I have done this as I just took over this program so please elt me know if I need to do anything else Thanks you.***

*** can you please assist me in adding this to the complaintWe are issuing the dollars: Ship Date:06-Jun-2017Tracking#: ***Type: ShipmentNext Day AirEmail NotificationShipper ReleasePARAMOUNT EQUITY MORTGAGE*** *** *** ***ROSEVILLE CA,95661US***Sent By: Office AssistantDr*** * *** *** *** ***HENRICO VA,23075US***Attn: Dr*** D ***HQ (General)Pieces: 1Weight: .5Copy as NewView DetailsView/PrintVoid06-JUN-2017 ***|MarketingCoordinator

Consumer states: While I did accept a refund that was offered I remain dissatisfied because the results of the modification was not worth it and I was told it would beI tried notifying my contact multiples times and when I did reach him he said that it was out of his hands

Our records indicate that the original team working on this file have made contact with the customer and are working redoing this file

I am rejecting this response because: The EVP never informed me of the re-issuing of the $ This will be accepted if the below is address and
refunded as well. Further, it was found after closing that the loan officer charged the same 1.7% for points to lock in a rate, even after they changed the terms from to years and increased the rate by 0.15% There was no logical explanation for either situation provided to me *** said he never seen the numbers look like this and when I pressed further, the conversation spun into non-factual ramble

We have worked with the customer and have gotten his loan done He has stated he tried to take the complaint down but has not heard back from the Revdex.com

Thank you for this informationWe have looked into the file and our records indicate our District Sales Manager has attempted to make contact by leaving a voicemail

Our records indicate that the file has been review and title will be refunding the requested about of $The check will be cut directly to the borrower

I am rejecting this response because:as of this afternoon, the check is not at my home and it does not address the fact that the business owes me days of interest so far I will be home at 7pm and let you know if it has been received

We have searched our records and those of our sub-servicer, and neither of us have any record of having funded a loan or performed any loan servicing for this consumer. In addition, we do not proactively reach out to consumers to offer loan modifications. These programs would only be
discussed when appropriate with our existing servicing customers

We have confirmed with our servicing departmentCheck was sent overnight to r today, set for Saturday delivery*** tracking: ***

Our records indicate that customers contact information has been put in DNC for all forms of contactOur EVP of Sales *** *** has attempted to reach borrower and left a voicemail

Thank you for providing this informationWe are collecting the information we need on our end to address this concern, please allow working business days for our follow up replyIn addition, our records indicate that our sales manager, *** *** has attempted to make contact with you via
phone and email, please contact him at your earliest convenience

Hello Ms. *** ***,Our records indicate that the check amount requested was delivered todayPlease see attached for reference

First of all, Paramount is very disappointed that the ***’s had a bad experience with us. We strive to ensure the thousands of customers we help every month have a great experience and end the process with us happy. I have reviewed all of the information I can on the ***’s loan and
wish I had more. Paramount does not record all of its phone calls, so many of the claims Mr*** has about costs changing are difficult to verifyHowever, I was able to verify that the loan officer did say that there would be no fees for this loan. This is a mistake made by the loan officer, as they should have stated we do not charge lender fees. Because of this mistake, we will be refunding the money the ***’s brought into escrow, which is $1,699. This money will be added to the $2,lender credit Paramount gave them to help lower the money required to close the loan. As it relates to Paramount selling their loan, we did in fact do this. As part of our document packages the ***’s signed, it states that we do not service all of our loans and their loan could be sold at any time over the term of their loan. They acknowledged this twice, once when we sent the initial disclosures and another time when they signed their final loan papers. The terms of their loan will not change, just whom they send their payment to. The one phone call we did have recorded the loan officer stated that their loan would be with Paramount and not their old mortgage servicing company. I can see how this could be confusing, as the loan was funded with our money but subsequently sold. Because of this, we will perform additional training to help with this confusion. I am hopeful this resolution is acceptable to the ***’s. I am always disappointed when one of our employees makes a mistake. But, regardless of that mistake, Paramount will always do what’s right for the customer and then use the mistake as a training opportunity