Loanpal Reviews (2038)
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Address: 8781 Sierra College Blvd, Roseville, California, United States, 95661-5920
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Me and my wife wanted to refinance our house after being in it for a year , we wanted to get money out of the home to fix the home up to look better and maybe pay off some bills, we went though lending tree and picked this company from all the others that call us, there were nice on the phone and all checking on us and letting us know what was going on the first couple of weeks, letting us know how much we were going to get based on our credit and how much the house was worth, he said about 20,000 to 30,000 dollars which of course was cool, then we get to the turning things in pay stubs and ect then it became a nightmare, we get an email from his assistant and then she says she handling our case, and if we had question we could ask her then we get a email saying that because our credit wasn’t as good the most we could get was 14,000 which is half but we were okay with it, we emailed several times and no repsonses, and then out of the blue which is like a weeks later she says oh we need tax forms which I understand and she says well be done by july so you wont have to may our regular mortgage in august because they’ll pay it but to hang on to the money anyway, no word from her in august until the end of the month we worried because we get take on late fees if we don’t pay the mortagage on time, she says oh were done so you have to pay 7/2017 which by the time she told us we got 100 dollar late fee we had to pay again she then again says well be done by the first week of 08/2017 again same thing no responses then in the middle of the month she says it with underwriting but youll be done this month hold onto you payment again, then underwriting starts asking for paperwork, we send the paperwork and no responses to emails about when is it going to be done, the late payment again is coming up, again not done by know im sending emails about it seems like that don’t know what there doing , I then get something from them saying that they had to pay 3000 more to the bank than what the payoff amount was and can give me a reason how that is, and know our take home is 11,200, were already pissed and have to pay another late payment for 08/2017, then finally we sign paperwork I see something about 7200 dollars in the paperwork the but next to it I see the 11200 dollars and the person telling us where to sign tell us to ask our agent we may be getting that extra 7000 from escrow the next day I get an call from his assistant saying something about getting 7000 right then and there I send an email to him and assistant about what she said I told them if that’s what were getting I don’t wanna do it , he then emails me right back and says you getting the 11200, I said okay when my wife checks the bank only 7000 dollars is in there this was 9/12/2017 and we have been emailing them ever since to figure out where the rest of the money is and weve been getting the run around and no responses we have hella emails back and fourth saved, but I don’t recommend this company, probably always better to go through a bank , we had James and Lisa so if you get those I would run
I just completed a refinance with Adam Allison and Jacquelynn K with Paramount Equity Mortgage and am very pleased with their services. From start to finish the loan took less than a month to complete. The dates they provided regarding the process was "spot on". If they gave me a date the loan docs would be ready, they were ready, the mobile notary was here on time, the loan funding was on the date they stated. What a refreshing process. Thank you very much to both Adam and Jacquelynn.
I just completed a refinance with Adam A and Jacquelynn K with Paramount Equity Mortgage and am very pleased with their services. From start to finish the loan took less than a month to complete. The dates they provided regarding the process was "spot on". If they gave me a date the loan docs would be ready, they were ready, the mobile notary was here on time, the loan funding was on the date they stated. What a refreshing process. Thank you very much to both Adam and Jacquelynn.
I just completed a refinance with Adam Allison and Jacquelynn K with Paramount Equity Mortgage and am very pleased with their services. From start to finish the loan took less than a month to complete. The dates they provided regarding the process was "spot on". If they gave me a date the loan docs would be ready, they were ready, the mobile notary was here on time, the loan funding was on the date they stated. What a refreshing process. Thank you very much to both Adam and Jacquelynn.
I just completed a refinance with Adam A and Jacquelynn K with Paramount Equity Mortgage and am very pleased with their services. From start to finish the loan took less than a month to complete. The dates they provided regarding the process was "spot on". If they gave me a date the loan docs would be ready, they were ready, the mobile notary was here on time, the loan funding was on the date they stated. What a refreshing process. Thank you very much to both Adam and Jacquelynn.
I have refinanced with Paramount Equity. They have originally had a rate of 4.015% for 20 years, this changed to 4.25% for 30 years at the time of signing because 'their system would not allow the other format'. Further they have asked for rapid fire signatures of the same document with minor changes along the way. This resulted in a change of re-financed cash out to me, a difference of close to $1500. Once all mortgage documents where signed, the cash out option had changed once again and no one from the organization can validate the gap in funds.
Our records indication that our EVP *** has made contact with the borrower. We will be reissuing the appraisal refund of 550.00
I am rejecting this response because:
The EVP never informed me of the re-issuing of the $550.00. This will be accepted if the below is address and refunded as well.
Further, it was found after closing that the loan officer charged the same 1.7% for points to lock in a rate, even after they changed the terms from 20 to 30 years and increased the rate by 0.15%. There was no logical explanation for either situation provided to me. *** said he never seen the numbers look like this and when I pressed further, the conversation spun into non-factual ramble.
Our Records indicate the following: There was one check that went out on 9/28 for $550 and cashed on 10/11. Please see attached of proof that the check cleared. Here is additional feedback regard second request from talk to our VP of sales outside of complaint. Check tracking attached for additional funds. We believe we have settled this complaint on our end.
I am rejecting this response because:
Paramount made a false promise and did not fulfill their end of the settlement until 30 days after they stated they were mailing the check.
At this time, further penalty and consideration needs to be enforced. This was yet a continuation of their bait and switch tactics that lead to this compliant.
I just completed a refinance with Adam Allison and Jacquelynn K with Paramount Equity Mortgage and am very pleased with their services. From start to finish the loan took less than a month to complete. The dates they provided regarding the process was "spot on". If they gave me a date the loan docs would be ready, they were ready, the mobile notary was here on time, the loan funding was on the date they stated. What a refreshing process. Thank you very much to both Adam and Jacquelynn.
I just completed a refinance with Adam A and Jacquelynn K with Paramount Equity Mortgage and am very pleased with their services. From start to finish the loan took less than a month to complete. The dates they provided regarding the process was "spot on". If they gave me a date the loan docs would be ready, they were ready, the mobile notary was here on time, the loan funding was on the date they stated. What a refreshing process. Thank you very much to both Adam and Jacquelynn.
I just completed a refinance with Adam A and Jacquelynn K with Paramount Equity Mortgage and am very pleased with their services. From start to finish the loan took less than a month to complete. The dates they provided regarding the process was "spot on". If they gave me a date the loan docs would be ready, they were ready, the mobile notary was here on time, the loan funding was on the date they stated. What a refreshing process. Thank you very much to both Adam and Jacquelynn.
I have refinanced with Paramount Equity. They have originally had a rate of 4.015% for 20 years, this changed to 4.25% for 30 years at the time of signing because 'their system would not allow the other format'. Further they have asked for rapid fire signatures of the same document with minor changes along the way. This resulted in a change of re-financed cash out to me, a difference of close to $1500. Once all mortgage documents where signed, the cash out option had changed once again and no one from the organization can validate the gap in funds.
Our records indication that our EVP *** has made contact with the borrower. We will be reissuing the appraisal refund of 550.00
I am rejecting this response because:
The EVP never informed me of the re-issuing of the $550.00. This will be accepted if the below is address and refunded as well.
Further, it was found after closing that the loan officer charged the same 1.7% for points to lock in a rate, even after they changed the terms from 20 to 30 years and increased the rate by 0.15%. There was no logical explanation for either situation provided to me. *** said he never seen the numbers look like this and when I pressed further, the conversation spun into non-factual ramble.
Our Records indicate the following: There was one check that went out on 9/28 for $550 and cashed on 10/11. Please see attached of proof that the check cleared. Here is additional feedback regard second request from talk to our VP of sales outside of complaint. Check tracking attached for additional funds. We believe we have settled this complaint on our end.
I am rejecting this response because:
Paramount made a false promise and did not fulfill their end of the settlement until 30 days after they stated they were mailing the check.
At this time, further penalty and consideration needs to be enforced. This was yet a continuation of their bait and switch tactics that lead to this compliant.
I have refinanced with Paramount Equity. They have originally had a rate of 4.015% for 20 years, this changed to 4.25% for 30 years at the time of signing because 'their system would not allow the other format'. Further they have asked for rapid fire signatures of the same document with minor changes along the way. This resulted in a change of re-financed cash out to me, a difference of close to $1500. Once all mortgage documents where signed, the cash out option had changed once again and no one from the organization can validate the gap in funds.
Our records indication that our EVP *** has made contact with the borrower. We will be reissuing the appraisal refund of 550.00
I am rejecting this response because:
The EVP never informed me of the re-issuing of the $550.00. This will be accepted if the below is address and refunded as well.
Further, it was found after closing that the loan officer charged the same 1.7% for points to lock in a rate, even after they changed the terms from 20 to 30 years and increased the rate by 0.15%. There was no logical explanation for either situation provided to me. *** said he never seen the numbers look like this and when I pressed further, the conversation spun into non-factual ramble.
Our Records indicate the following: There was one check that went out on 9/28 for $550 and cashed on 10/11. Please see attached of proof that the check cleared. Here is additional feedback regard second request from talk to our VP of sales outside of complaint. Check tracking attached for additional funds. We believe we have settled this complaint on our end.
I am rejecting this response because:
Paramount made a false promise and did not fulfill their end of the settlement until 30 days after they stated they were mailing the check.
At this time, further penalty and consideration needs to be enforced. This was yet a continuation of their bait and switch tactics that lead to this compliant.
I have refinanced with Paramount Equity. They have originally had a rate of 4.015% for 20 years, this changed to 4.25% for 30 years at the time of signing because 'their system would not allow the other format'. Further they have asked for rapid fire signatures of the same document with minor changes along the way. This resulted in a change of re-financed cash out to me, a difference of close to $1500. Once all mortgage documents where signed, the cash out option had changed once again and no one from the organization can validate the gap in funds.
Our records indication that our EVP *** has made contact with the borrower. We will be reissuing the appraisal refund of 550.00
I am rejecting this response because:
The EVP never informed me of the re-issuing of the $550.00. This will be accepted if the below is address and refunded as well.
Further, it was found after closing that the loan officer charged the same 1.7% for points to lock in a rate, even after they changed the terms from 20 to 30 years and increased the rate by 0.15%. There was no logical explanation for either situation provided to me. *** said he never seen the numbers look like this and when I pressed further, the conversation spun into non-factual ramble.
Our Records indicate the following: There was one check that went out on 9/28 for $550 and cashed on 10/11. Please see attached of proof that the check cleared. Here is additional feedback regard second request from talk to our VP of sales outside of complaint. Check tracking attached for additional funds. We believe we have settled this complaint on our end.
I am rejecting this response because:
Paramount made a false promise and did not fulfill their end of the settlement until 30 days after they stated they were mailing the check.
At this time, further penalty and consideration needs to be enforced. This was yet a continuation of their bait and switch tactics that lead to this compliant.
I had a very good relationship with Nathan. He was a tremendous help in explaining the entire process and helping me understand the pros and cons of the choices available. He encouraged me to get additional offers and worked to beat a competitor bid. We also closed quicker than I had hoped.
I had a very good relationship with Nathan. He was a tremendous help in explaining the entire process and helping me understand the pros and cons of the choices available. He encouraged me to get additional offers and worked to beat a competitor bid. We also closed quicker than I had hoped.
I had a very good relationship with Nathan. He was a tremendous help in explaining the entire process and helping me understand the pros and cons of the choices available. He encouraged me to get additional offers and worked to beat a competitor bid. We also closed quicker than I had hoped.
I had a very good relationship with Nathan. He was a tremendous help in explaining the entire process and helping me understand the pros and cons of the choices available. He encouraged me to get additional offers and worked to beat a competitor bid. We also closed quicker than I had hoped.
I had a very good relationship with Nathan. He was a tremendous help in explaining the entire process and helping me understand the pros and cons of the choices available. He encouraged me to get additional offers and worked to beat a competitor bid. We also closed quicker than I had hoped.
I had a very good relationship with Nathan. He was a tremendous help in explaining the entire process and helping me understand the pros and cons of the choices available. He encouraged me to get additional offers and worked to beat a competitor bid. We also closed quicker than I had hoped.
I had a very good relationship with Nathan. He was a tremendous help in explaining the entire process and helping me understand the pros and cons of the choices available. He encouraged me to get additional offers and worked to beat a competitor bid. We also closed quicker than I had hoped.
I have refinanced my home a few times and this by far was the easiest, stress free experience I have had. Eleni was fantastic. She was very pleasant, patient and answered all our questions. She did all the work and there was very little I needed to do. Thank you Eleni for a great experience. You exceeded my expectations.
Thank you for taking the time to leave this remarkable review with Eleni and team. We are delighted to hear that through your financial services experience, your experience with Paramount was by far the easiest and stress free. We thank you for the opportunity to assist you with your financial services needs and look forward to the opportunity of assisting you with your future needs.