Loberg Electric, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
They are ensuring their interest because they know of my plan to transfer the balance to my credit card.? They are scammers
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Terriann [redacted]

I am rejecting the proposal due to the fact that Belmont hasn't acknowledged that something is wrong with Kirby, yes the contract was until July 1st, but it was already told to the sales representative that the contract was null since the product was unwantedThe property was left behind and then the payments were subtracted after it was told to Kirby that the product would not be keptPlus it was misled to believe that the representative would come back to acquire the propertyWe can't get in touch with Kirby and cancel because they won't answer back.?

This customer purchased their product on 11/20/On that day, our representative verified with the customer the terms of the loan, customer address, customer phone number, and that the customer wanted a statement for paymentsThis customer has been sent two statements so far to the address she
verified with us, which is the same address that she listed on her complaintWe would be willing to waive the late fee for this customer if she brings her account current

This customer had until 07/12/to cancel this loan by signing and sending the cancellation notice located on the bottom of her contractShe did not do thisWe confirmed the contract with her at the start of the loan and it was not until 04/28/that the customer stated to us that she no
longer wanted the productWe are a finance company only and completely separate from Hyla PerfectionWe are unable to cancel her loan with us and will continue to service this loan as written

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Ms. [redacted] signed a contract with our company on 10/05/2013 to finance a Pro-Aqua cleaning system. On 10/10/2013 we verified the terms of this contract with Ms. [redacted]. This would have occurred outside the three days that Ms. [redacted] had to cancel. At no time during the life of her loan with us...

has Ms. [redacted] said that she returned the product. Her account was purchased as an ACH, and Ms. [redacted] signed the proper paperwork to authorize us to draft from her account.  We have been in contact with Ms. [redacted] on numerous occasions by e-mail, phone, and letter. We will continue to collect on this loan until Ms. [redacted]'s debt is satisfied.

Our company verified the terms of this loan with this customer. She has a 90 day deferment for her first payment, not 90 days interest free. We would be more than happy to further discuss the terms of this loan with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are ensuring their interest because they know of my plan to transfer the balance to my credit card.  They are scammers.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Terriann [redacted]

This customer signed a contract stating they had read and understood the terms of the loan. On 11/30/2017 we verbally verified the terms with this customer. We do not offer an interest rate of 3.00% for any of our loans, and the terms state that interest accrues from the start of the loan. I am...

sorry for the customer's confusion.

This customer purchased their product on 11/20/2016. On that day, our representative verified with the customer the terms of the loan, customer address, customer phone number, and that the customer wanted a statement for payments. This customer has been sent two statements so far to the address she...

verified with us, which is the same address that she listed on her complaint. We would be willing to waive the late fee for this customer if she brings her account current.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The contract that was signed with the Pro Aqua dealer was in fact returned, and on numerous occasions I asked for my account to be cancelled and for payments to stop. Furthermore, I paid well over 1,000 dollars for a "vacuum" that was no longer in my possession. If legal action must be taken, then so be it. I will not have a false debt that was collected on any longer. This is beyond illegal. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I am rejecting the proposal due to the fact that Belmont hasn't acknowledged that something is wrong with Kirby, yes the contract was until July 1st, but it was already told to the sales representative that the contract was null since the product was unwanted. The property was left behind and then the payments were subtracted after it was told to Kirby that the product would not be kept. Plus it was misled to believe that the representative would come back to acquire the property. We can't get in touch with Kirby and cancel because they won't answer back.

We are the finance company for this customer's Kirby Cleaning System. The company, Simply Distributing, is a totally separate entity from our business. On 06/28/2016 this customer applied for a loan with our company to purchase the Kirby. He was approved for the loan, and the terms of the loan were...

verified with him. We also received the proper paperwork to authorize Belmont to withdraw automatic payments from his bank account. This customer first contacted us regarding cancellation on 07/12/2016. Contractually he had until midnight of 07/01/2016 to cancel his contract. Since that time, we have spoken with this customer on sixteen separate occasions and reiterated that we are not the company that sold him the product and it is not up to us to cancel his contract. We have provided contact information for both Simply Distributing and the Kirby Corporation multiple times. Until this customer can provide proof of cancellation, or the company that sold him the product confirms that this customer cancelled properly, he will continue to be liable for this debt, and our company will continue to contact him regarding repayment.

This customer had until 07/12/2016 to cancel this loan by signing and sending the cancellation notice located on the bottom of her contract. She did not do this. We confirmed the contract with her at the start of the loan and it was not until 04/28/2017 that the customer stated to us that she no...

longer wanted the product. We are a finance company only and completely separate from Hyla Perfection. We are unable to cancel her loan with us and will continue to service this loan as written.