Lobos Management Company

Terrible experience renting from Lobos Management. I had countless issues in my apartment... severe water damage, electricity outages, clogged toilets, clogged dishwasher, hot and cold water temperature, water shut offs.. you name it. The response time to maintenance issues is terrible. For example, my entire bathroom ceiling caved in, and there was literally a giant BIRD NEST popping out of the drop ceiling. The ceiling finally gave way due to extensive water damage. My bathroom was covered in dirt, straw, bird droppings, etc, the light fixture was hanging down by a wire while water was dripping out of the ceiling. It took them a week to come fix this and clean it up, which they did halfway.. I had to scrub down the bathroom after they had supposedly cleaned. Another incident it was raining in my bedroom. Literally raining on the fourth floor of a 9-story building. Soaked through everything. They did nothing to clean or fix that problem either. Those are just two examples...I could go on and on. I have a video of it raining in the bedroom. Just believe the reviews and do yourself a favor and do not rent from Lobos Managment!

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Lobos Management is refusing to renew my lease because I ama woman and the fact that I "complain too much." That isLandlord Retaliation which is against the law and I have rights as a tenantIhave spoken to multiple male tenants in the building who all have received alease renewal at least months prior to their current leases ending I never received any paper work stating thatmy lease would be up on Nov 30, In addition, Lobos’s Attorney, [redacted] , stated to my attorney that: “Lobos does not want me living herebecause I have an attorney as a sister and that there is a ‘personalityconflict’ between Lobos and me Again, thisis discrimination which is illegal.I pay my rent every month on time and take care of my apartment I haveattached an email correspondence with [redacted] from Lobos stating that there wasnothing more he could do to fix my air conditioner He offered to break my lease and I respondedstaying that I was not in a position to move at the timeI am requesting to go on a month to month lease at the same rental price while I look for a newplace to live Additionally, when I do move, I wouldlike a positive landlord reference by as I pay my rent ever month on timeand maintain my apartment.Thank you,Regards, [redacted] ***

From: [redacted] < [redacted] Date: Fri, Apr 24, at 1:PMSubject: ID [redacted] To: " [redacted] Dear Revdex.com, Thank you for this opportunity to respond to this complaint that I received through the mail today Although I have not had the occasion to meet Mr***, I did speak with our manager regarding his apartment, and reviewed his history At this time, the problem that Mr [redacted] encountered has been resolved We value Mr [redacted] as our resident, and appreciate his patience and understanding He is an excellent tenant and we clearly failed to explain to him that he would not be responsible for any damage to the apartment that occurred As a gesture of good will we have credited his account for a discount I apologize for any inconvenience we may have caused We have also taken steps to ensure that our resident is always provided with timely, accurately information regarding any delay in receiving service Please let Mr [redacted] know that should he ever have a problem or confusion with any of our staff, he may reach me anytime by contacting me ###-###-####, or by email at [redacted] Sincerely, ***

Dear Ms*** Thank you for allowing me to respond to this complaint. At the time of this writing, our company and our customer have resolved any concerns concerning her complaint Sincerely, ***

Dear ***, Thank you for this opportunity to respond to this complaint I would first like to apologize for any inconvenience we caused Mr*** I can understand the frustration of waiting for a refund check needed to apply for a new apartment Our office should have
communicated with him sooner Mr*** applied for an apartment within one of our communities His application was processed over the weekend, and he was denied on the following Monday Unfortunately, Mr*** applied for the apartment using an e-check, and our company is unable to easily reverse a transaction of this type, unlike a credit card Our leasing agent should have explained that our office must wait weeks for his check to clear before issuing a refund in this manner Over the last few weeks, we have been able to process payments more timely, so that typically only a week is needed We issued a refund to Mr*** weeks ago We have telephoned and email Mr*** regarding this matter in an effort to apologize to him directly Again, thank you for this opportunity to respond to this complaint, and I apologize to Mr*** If he would like to speak to me directly please forward my contact information.Sincerely, ***

So far this company is not meeting minimum expectations. My stepson moved in the first of the month and does not have hot water or air conditioning but the office will not give an estimated time when this will be fixed and were extremely rude when asked about a resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted Lobos several times in the past couple of months to state that I would, indeed, like to renew my lease.  Other tenants in the building received their renewal leases at least two months before their leases expired.  In late Oct. (after I had already been calling for months about where my renewal was, the woman who answered the phone said, "It looks like the renewal was sent to you in October.  The person who you need to speak with is not here today, though.  I will have her call you."  I never received a phone call, though.  At that point, my my attorney sent a letter to Lobos indicating that I would like to renew my lease and to please forward the renewal to her attention.  At that point, she received a phone call from [redacted].  My attorney inquired of Mr. [redacted] as to whether my apt. was rented for December 2014, to which he said No.  Mr. [redacted] and my attorney were in the midst of settlement discussions, when [redacted] abrubtly called on 11/11 and left her a voicemail saying "there was a personality conflict with me" and that my lease expired at the end of November.  The real issue here seems to be the fact that that Lobos does not WANT me to stay.  I feel I am being discriminated against because I have asked for repairs that affect the quality of life in my apt. I would like to sign a 6 month lease at the same current rental rate.  Since I was not informed until 11/11/14 that my lease was going to expire  on 11/30/14, I am not in a position to move right now.  I also do not believe there should be a rental increase because I pay for a storage unit as part of the lease, but it is not in working condition. Generally, I enjoy living at Lobos and it is very convenient to my place of work.  I look forward to resolving this amicably.Regards,Pam Slaby 
Regards,
Pamela Slaby

I am sorry that I cannot approve Ms. [redacted]'s request.  Our discussion concerning the end of her lease took place months ago, and I apologize if there was any confusion.  I wish her the best in the future, and am willing to provide her with any appropriate landlord references.Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted]>Date: Tue, Jul 5, 2016 at 9:46 AMSubject: [redacted]-Hi [redacted], Can you please accept this letter?To: [redacted]Dear Revdex.com, Thank you for allowing us to respond to this complaint.  I apologize for any...

frustration or inconvenience that Ms. [redacted] experienced with our company.  We value our prospective tenants as well as our current customers.  We would never intentionally hang up on a customer, or be evasive regarding an application.  On or about June 4, 2016, [redacted] applied for an apartment with our company in the Pittsburgh suburbs.  We denied their applications solely due to information we obtained concerning their credit and income.    Though they may remember differently, our payment company reported the payment for the deposit as a bank transfer, or e-check.  We can refund credit card payments immediately, though electronic checks take longer as they are not processed by our bank, but by a payment processing company.  We refund checks on the tenth day after deposit--which we did with Ms. [redacted] payment.   In the future we will try to be more transparent regarding our refund policy.Again, I am sorry for any inconvenience or frustration that Ms. [redacted] experienced, and wish her the best. Sincerely, Ron

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Lobos Management is refusing to renew my lease because I ama woman and the fact that I "complain too much."  That isLandlord Retaliation which is against the law and I have rights as a tenant. Ihave spoken to multiple male tenants in the building who all have received alease renewal at least 2 months prior to their current leases ending.  I never received any paper work stating thatmy lease would be up on Nov 30, 2014.  In addition, Lobos’s Attorney, [redacted], stated to my attorney that: “Lobos does not want me living herebecause I have an attorney as a sister and that there is a ‘personalityconflict’ between Lobos and me.  Again, thisis discrimination which is illegal.I pay my rent every month on time and take care of my apartment.  I haveattached an email correspondence with [redacted] from Lobos stating that there wasnothing more he could do to fix my air conditioner.  He offered to break my lease and I respondedstaying that I was not in a position to move at the time. . I am requesting to go on a month to month lease at the same rental price while I look for a newplace to live.  Additionally, when I do move, I wouldlike a positive landlord reference by as I pay my rent ever month on timeand maintain my apartment.Thank you,Regards,[redacted]

From: [redacted] <[redacted]Date: Fri, Apr 24, 2015 at 1:23 PMSubject: ID [redacted]To: "[redacted]
Dear Revdex.com, Thank you for this opportunity to respond to this complaint that I received through the mail today. ...

Although I have not had the occasion to meet Mr. [redacted], I did speak with our manager regarding his apartment, and reviewed his history.  At this time, the problem that Mr. [redacted] encountered has been resolved.  We value Mr. [redacted] as our resident, and appreciate his patience and understanding.  He is an excellent tenant and we clearly failed to explain to him that he would not be responsible for any damage to the apartment that occurred.  As a gesture of good will we have credited his account for a discount.  I apologize for any inconvenience we may have caused.  We have also taken steps to ensure that our resident is always provided with timely, accurately information regarding any delay in receiving service.  Please let Mr. [redacted] know that should he ever have a problem or confusion with any of our staff, he may reach me anytime by contacting me ###-###-####, or by email at [redacted].  Sincerely, [redacted]

Thank you for this opportunity to respond to this complaint.  Although I am not the manager of Ms. [redacted] apartment, I am somewhat familiar with it.  I remember that about a year before she moved in we replaced the kitchen cabinets with maple cabinets, and new carpet.  The...

apartment has central air conditioning which she controls.  She lives on the top floor of the building, and the air conditioners for her apartment, and the apartments below are directly above her apartment.  Over the summer she complained that the vibration noise from the air conditioners on the roof above her kept her awake at night.  Our repairman visited the location a few times, and could not completely isolate the vibrations from the air conditioners.  My staff alerted me to the severity of the problem.  As I understood that this would not be a situation we could resolve to her satisfaction, I contacted her to discuss ending her lease early.  As the situation would only continue, I thought this would be a reasonable resolution.  She stated that she could not move at the time.   We have performed many minor repairs over the past 6 months within her apartment, and all were reported to be completed by wither our repairman or by Ms. [redacted].  I apologize if some items were not completed.  I will look into her screens tomorrow and make sure that they fit snuggly.  I also verified that the parking lot, though scheduled for repair this year, will be repaired within the next two weeks.We did not anticipate that Ms. [redacted] would want to renew her lease, and it terminates at the end of this month.  I did read a certified letter from her sister, an attorney, solely representing Ms. [redacted] and have heard discussions regarding renewing our lease with her.  Thank you again for this opportunity.  Should Ms. [redacted] wish to discuss this further, she can contact me directly or her attorney can contact us.Sincerely, [redacted]

Lobos Management.My kids and l have live on Bale for 5 years.l never had to sign a lease renewal.Never received anything stating otherwise.l never sent them anything stating we were leaving at the end of our lease.They auto renew(on the lease and it asked for our int after but its blank).l pay my rent on time every month.Paid for Feb,called and asked them to fix the broken deadbolt and leaky fridge.Not fixed.Some kid hands me a notice to vacate.I call,they tell me to go find another place to live in like 10 days.I suggest you stay away from these people.They allow anyone to live here(A kid broke my sons shoulder and another threatened to shoot my kid).l cant make this stuff up.They do not care.They will try to put you out even if you are a good tenant.

Review: My brother needed an apartment. After viewing it, On October 7, 2016, using Lobos Paylease service, as directed by Erica the agent. to help my brother out I paid the security deposit (519.00) and application fee (35.00) along with service charge to use the service of 22.00 She stated they do not take checks or cash only money orders and the website. Please be advised I used my debit card on the site.

On Oct 12, my brother was denied based on credit and told he needed a co-signer. When he couldn't find one, he decline the apartment. On Oct 12, Erica said by phone, the deposit would be refunded in 24 hours. I gave it a few days and when it did not arrive by the 18th, I contacted Erica via email. She never replied.

On October 19 I contacted Paylease per their website-there was no reply

On October 20, I contacted Lobos Management - There was no reply

On October 20 my brother attempted to contact Erica - there was no reply.

They were quick to deduct the money from my account and take it, they were quick to deny the apartment, yet, they are ignoring my phone calls, emails and have not issued a refund.Desired Settlement: I want my money refunded ASAP. According tot he help section on Paylease, they can only issue a refund if the management company puts in a request. This is now gpoing on three weeks. I want my money back.

Consumer

Response:

From: [redacted]>Date: Tue, Oct 25, 2016 at 9:52 PMSubject: Complaint ID: [redacted]To: [redacted]Hello

Review: I drove 2.5 hours to view an apartment at [redacted] Manor. I met with Amanda, who was very nice at the time. She told me when I apply, I have to pay the deposit up front. I was turned down because I have no credit rating (I never borrow money, just use cash on hand). She said if I want to apply, I have to have a cosigner who earns $6000 a MONTH and has a credit rating of 650 or higher. After numerous unreturned calls and being hung up on by the main office, it finally took a week to get a hold of Amanda again to return my deposit. She then told me it can take up to 10 days to refund $1099. It did not take me 10 days to pay the deposit, so why should it take so long to return if I paid with a card? I'm very worried that I will not get my deposit back at this point. I've already lost out on the $70 application fee. This company is very unprofessional, and I'm glad that I know now not to live under their management.Desired Settlement: I would like my $1099 deposit returned in a timely manner as it is holding up the process to find another place to live. My current lease is expiring, and I'm trying to relocate out of state.

Business

Response:

From: [redacted]>Date: Tue, Jul 5, 2016 at 9:46 AMSubject: [redacted]-Hi [redacted], Can you please accept this letter?To: [redacted]Dear Revdex.com, Thank you for allowing us to respond to this complaint. I apologize for any frustration or inconvenience that Ms. [redacted] experienced with our company. We value our prospective tenants as well as our current customers. We would never intentionally hang up on a customer, or be evasive regarding an application. On or about June 4, 2016, [redacted] applied for an apartment with our company in the Pittsburgh suburbs. We denied their applications solely due to information we obtained concerning their credit and income. Though they may remember differently, our payment company reported the payment for the deposit as a bank transfer, or e-check. We can refund credit card payments immediately, though electronic checks take longer as they are not processed by our bank, but by a payment processing company. We refund checks on the tenth day after deposit--which we did with Ms. [redacted] payment. In the future we will try to be more transparent regarding our refund policy.Again, I am sorry for any inconvenience or frustration that Ms. [redacted] experienced, and wish her the best. Sincerely, Ron

Review: On Sunday, June 8, I met with [redacted] of Lobos Mgmt. I told her I was anxious to get an approval before finalizing my already-approved apartment.[redacted] called on Tuesday, June 9, and stated that the Landlord insisted that I take the apartment July 1, despite the fact that I had to give my present Landlord a full 30-days notice. I really liked the apartment, so I agreed. On Friday, at 10 am, I called [redacted] cell and she stated: your application was not approved . . . didnt anyone tell you? When I asked why, she said she thought it had something to do with the credit score, but she would let know when she got back to the office.When [redacted] didnt call back as promised, it became apparent I wasnt going to get a straight answer so I called off work. I called [redacted] repeatedly but she did not answer. I then called Lobos and spoke to [redacted]. She stated only [redacted] had the answer, but that I would receive a denial letter. I asked her to email me the letter , and it was a generic letter addressed to Applicant dated June 3, 2014--before I even applied for the apartment.[redacted] answered the phone about 4 pm and said oh, the reason you were turned down was because there was no credit score showing. I asked her to explain because that is the primary part of the application fee. She became very belligerent and nasty, so I hung up on her. When I went to pick up my money orders, I asked that my application fee be returned. I was told by [redacted], that it was non-refundable because I did not have to apply with Lobos! UNBELIEVABLE!!!I spoke to [redacted] at [redacted], a third party reseller of credit reports. [redacted] stated that they provided Lobos with a background search only, because a credit score was not ordered. I am a licensed Realtor and was already approved for an apartment, so I could not believe I was being denied. I am inclined to believe Lobos discriminates based on race and age. Nevertheless, I expect reimbursement of my $35 application fee and $60 in lost wages.Desired Settlement: I FULLY expect reimbursement of my $35 application fee as well as lost wages in the amount of $60, for a total of NOT LESS THAN $95.

Business

Response:

Dear Revdex.com,

I am writing to you regarding the application of Ms. [redacted]. I would like to first apologize to Ms. [redacted] the handling of her application. We value our applicants as well as our current residents, and she should have received a faster response from our agent.

Unfortunately, we were unable to offer Ms. [redacted] an apartment. Our decision was based upon information found in our credit report that we obtained from [redacted]. We were provided with a Fair Issac score for this applicant and a list of her past and present credit accounts, which we are unable to discuss in this letter. We also based our decision on the filing of an eviction lawsuit against Ms. [redacted] in Georgia. Ms. [redacted] should have been aware of these issues, as another company obtained her background report a few days before she applied with our company.

Despite the above, I can understand her frustration. Though our company processes thousands of applications a year, we should be more responsive. In light of this, and in an effort to promote goodwill, I am willing to offer Ms. [redacted] her fees paid for her background check, and $50 for her inconvenience. Please let her know to contact me directly.

Sincerely,

Consumer

Response:

While I appreciate the prompt response to my complaint, I agree that Lobos should be more forthcoming with their responsiveness and disclosures. I am in the habit of openly revealing my Georgia foreclosure history before applying for an apartment. I have never been evicted from an apartment. Had the agent had the decency of returning any of my phone calls beforehand, I would have discussed this and avoided the application fee. Surprisingly, Lobos' application disclosures do not mention anything about evictions or foreclosures, and the agent gave me a totally different reason for my denial.

Nevertheless, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Upon moving in there were a few little things that needed repaired..the bathroom door did not shut, the garage door was faulty, the back door would stick. Then, one day I go into the basement and the sewage backed up all over the floor. I'm not sure why because I have no children to throw things down the drain and I do not personally use the type of female hygienic products that would clog the drain if flushed. I contacted lobos and they came to unclog the drain. Then it happened two more times over the next few months. Now I am becoming upset because I cannot was clothes or take a long shower without raw sewage backing up in my basement. And every time they came to unclog it I asked what the problem was and the guy told me he saw nothing. Now it happens again. So I call upset because I would like this resolved so I do not have to call every few months. I called on 2/18 at 10;53am and spoke to someone about the drain..I never received a call back. On 2/22 I call again because there is still sewage in my basement and I was told I would receive a call back. After a few hours I call again and speak to one of the property managers who informs me that she spoke to the owner and I must be doing something to clog it so"he said it is your responsibility to get someone to fix it." Upset, my boyfriend calls to try to speak to someone. Next, the owner calls me. We have a 7 min discussion. At the end of the convo he said "well at this point I'm gonna have to just have one of my guys come out and check it out." I say great, thank you. And I'm happy with the conversation. The guys come and unclog it, say there was a tampon clogging it, which I do not use. Then I receive a bill for $176 in the mail. Confused I call the office to speak to the owner. I left multiple messages and I called the office six more times over the next two weeks. I was told by other employees the owner said that he informed me I would be charged. If he would have I would have said no ill get someone. No one tried to resolve this issue.Desired Settlement: I would like the charge of $176 to be removed from my account. I was Always very polite and understanding even when repairs took weeks to a month for them to acknowledge. why was nothing found the other three times they came to unclog it? And if the owner is so sure that he told me that I would be charged then why is he not returning any of my phone calls? And why is the townhouse next to me drain overflowing in their driveway and the next one is getting unclogged as well. Must be ongoing.

Business

Response:

Dear Revdex.com,

Review: This complaint is in regards to the leaking roof of my apartment. It first started in January of this year. A hole, about the size of my fist, formed in my living room. This hole happened to be above a heat register which was a major fire hazard, especially during the winter months when I had the heat on all of the time. I called and visited the on-site office numerous times. Many excuses were given and the issue didn't get resolved for months after. Finally in April a patch was put over the hole and I thought the whole ordeal was over but I was wrong. One month after the first hole was patched, two more holes in my living room formed in May. One of the holes is visible and the other hole leaks but the plaster hasn't peeled back... yet. However, both of these holes leak and one hole is a continuous drip when it rains. I currently have two cooking pots underneath the holes to collect the water. I informed the office and nothing occurred to fix the problem for about a few weeks. Finally, a maintenance man got onto the roof and patched the holes. Again, I thought the roof was "fixed" but the patch didn't hold so here I am again playing the waiting game. I continue to call and visit the on-site office with only to hear more excuses. While waiting for these two holes to be fixed: two more leaks have formed in my living room(leaking onto my coffee table), the access door to the attic, located in my bedroom, has leaked(soaking a shirt of mine) and a possible leak in the bathroom that I am able to hear leaking in what seems to be the attic. In total there are 7 leaks, one patched that is currently holding. All I have heard is excuses over these past, what is soon to be, 6 months. I am extremely dissatisfied, especially because now I have a considerable amount of bugs and spiders within my apartment and also because mold could form which could pose as a health hazard. I feel like no real concern has been given to my issues whatsoever so I am only getting angrier as the weeks go by.Desired Settlement: I would like the whole roof to be repaired. Since I have leaks in just about every room, I do not think repairing each individual leak would be sufficient. I would like this to be completed within two weeks. However, if this is not completed in a timely manner I will seek money for damages that are caused solely by the leaks.

Business

Response:

Dear Revdex.com,

Thank you for alerting me to the problem that we are having with this resident's roof. As we discussed with the resident, the heavy snowfall and the daily thunderstorm has set our roofing company back. While our contractors have been on the property almost daily, we have not started the area above her particular apartment. I will let the contractor know to jump ahead and start her roof in the next few days.

Hopefully this will help.

Consumer

Response: