PLEASE SEE ATTACHED THE WARRANTY CLAIM I FAXED TO YOU 7/28/FOR MR& MRS [redacted] SIDINGI HAVE SINCE ORDERED THE MATERIALS AND HAVE INFORMED THE [redacted] OF THE PROGRESSSHOULD YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT ME [redacted] INSTALLATION MANAGERCHAMPION WINDOW COMPANY [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
[redacted] We have already resolved Mr [redacted] 's complaint He was not happy that he could see his gutter hangers due to the low elevation of his home We are putting gutter helmet over top so that he does not see them This is yet again one of those complaints that really should not have ever happened Thanks ***
We have reached out to Mr [redacted] The new sash has been ordered and we are waiting for it to arrive so that we can get Mr [redacted] taken care of We are very sorry for the delay
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The sash supposedly has been ordered, no completion date ,no promise dateJust we will call when it comes inThey did bring out a sash to install and did so, but it was the wrong size and was taken out and the old sash reinstalledThey also broke a lock on the same window, and at present do not know how to order the replacement part! It has gone from bad to worseEIGHTEEN weeks in!! Regards, [redacted]
Mr [redacted] will not answer or return any of our calls or messages We have gone by the home and left a door hanger asking for him to call us backWe would like to get the problem resolved, but given the fact that we are unable to communicate with the customer, we are at an standstill Please advise [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Mr***, I know we have been out to your house twice to fix the problem, and it was not marked Anyhow, we are happy to come out and fix the problem for you All we ask is that you are present when we come out to make sure it is corrected I think it is extremely unfortunate
that you felt the need to send a complaint into the Revdex.com for this as we have tried to work with you all along Although, you did try and scam us for $in the past First time that had ever happened in my time with Champion. Please let us know when we can get this corrected for you. Regards
I have spoken to Kirk in person and explained we do not "hold" advertised vehiclesAnother person came in and bought it before Kirk came inI offered to sell him a newer vehicle that would fit his needs at a great value and he was not interestedIf we get any other vehicles that I think he would
be interested in moving forward, I will contact him directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any calls not have there been any on the answering machineI have not seen any notification left on or at the front doorI am retired and at home 90% of the timeThis door should be replaced with what should have been deliveredStorm door should have fit what was installed since this was a custom orderThere was a pre-existing door with side lights and storm door the measurements should have been made from
Regards,
*** ***
*** *** ***Sent: Monday, April 18, 2:PM*** *** *** ** * *** To whom it may concern:We went out to customers home last Wednesday 4/and completed necessary repairs Customer was there and seemed satisfied
We met with Mr*** last week and we are working with our factory to get this resolved We will be getting back with him this week about possible solutions
To whom it may concern,I have attched a form which was signed by Richard Romani for a rebate that he received (as a cap reduction as per ford credit) stating that he recieved $for "RCL Loyalty (Red Carpet Lease)During the negotiation of the deal, there was nothing verbally or written
regarding us making the remaining payment(s) for his lease.Best regards, ***
Regarding customer complaints and requests for service by Mrs.***, we responded by sending a service tech or manager to the job on occasions since the job was completed. The dates of these service calls were 4/21/14, 6/9/14, 7/21/14, and 4/20/I also had an appointment with Mrs
*** on 11/10/that she cancelled the morning of. Neither I nor she have made contact since that time to rescheduleWe have service reports stating what was done on each visit and will share them with you at your request.Upon notification of complaint to the Revdex.com, I tried to contact Mrs*** to attempt to resolve her issues the afternoon of 12/and again the morning of 12/17. Mrs *** has not yet returned my callsWe will continue to attempt to resolve this and all further compaints in a timely manner.Regards, *** ***Installation Mgr., Champion Window of Louisville
Thank you for the feedback. The glass was received from the factory in Louisville on 3/29. Our local installation manager will be calling Mr*** to schedule the service. I have also left the homeowner a message with my cell phone number in the event additional support is needed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, to clarify, this is the first time I have ever heard of *** ***All communication with Champion has been through *** *** and the technicians that have been on-siteIf Mr*** will review his notes, he will see that I had agreed to forego getting the window screens repairedAdditionally, I agreed to pay Champion Windows the sum of $to replace the patio door screen (see email dated 10/19/2017)With regard to the basement window, the outer metalic cosmetic trim had been bent from grass mowingWhen the technician came to re-measure the window, I straightened it back in placeThis only left the fogged and cracked window needing to be repairedSince March 29, 2017, Champion has sent someone to measure the glass for replacement no fewer than three timesStill the window stands unrepairedI have been given excuses from the glass they received was the wrong size to the replacement glass was shipped to the wrong locationI have waited nearly a year to get this window repairedI think I have waited long enoughAs a side note I now have another window that has malfunctionedHowever, I have not contacted Champion for repair
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have been stating that same song going on weeks nowStill no window!!!
Regards,
*** ***
PLEASE SEE ATTACHED THE WARRANTY CLAIM I FAXED TO YOU 7/28/FOR MR& MRS [redacted] SIDINGI HAVE SINCE ORDERED THE MATERIALS AND HAVE INFORMED THE [redacted] OF THE PROGRESSSHOULD YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT ME [redacted] INSTALLATION MANAGERCHAMPION WINDOW COMPANY [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
[redacted] We have already resolved Mr [redacted] 's complaint He was not happy that he could see his gutter hangers due to the low elevation of his home We are putting gutter helmet over top so that he does not see them This is yet again one of those complaints that really should not have ever happened Thanks ***
We have reached out to Mr [redacted] The new sash has been ordered and we are waiting for it to arrive so that we can get Mr [redacted] taken care of We are very sorry for the delay
We have come to an agreement I would think this can be closed
We are scheduled to install Mr [redacted] sash tomorrow 10/19/
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The sash supposedly has been ordered, no completion date ,no promise dateJust we will call when it comes inThey did bring out a sash to install and did so, but it was the wrong size and was taken out and the old sash reinstalledThey also broke a lock on the same window, and at present do not know how to order the replacement part! It has gone from bad to worseEIGHTEEN weeks in!! Regards, [redacted]
Mr [redacted] will not answer or return any of our calls or messages We have gone by the home and left a door hanger asking for him to call us backWe would like to get the problem resolved, but given the fact that we are unable to communicate with the customer, we are at an standstill Please advise [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Mr***, I know we have been out to your house twice to fix the problem, and it was not marked Anyhow, we are happy to come out and fix the problem for you All we ask is that you are present when we come out to make sure it is corrected I think it is extremely unfortunate
that you felt the need to send a complaint into the Revdex.com for this as we have tried to work with you all along Although, you did try and scam us for $in the past First time that had ever happened in my time with Champion. Please let us know when we can get this corrected for you. Regards
I have spoken to Kirk in person and explained we do not "hold" advertised vehiclesAnother person came in and bought it before Kirk came inI offered to sell him a newer vehicle that would fit his needs at a great value and he was not interestedIf we get any other vehicles that I think he would
be interested in moving forward, I will contact him directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any calls not have there been any on the answering machineI have not seen any notification left on or at the front doorI am retired and at home 90% of the timeThis door should be replaced with what should have been deliveredStorm door should have fit what was installed since this was a custom orderThere was a pre-existing door with side lights and storm door the measurements should have been made from
Regards,
*** ***
*** *** ***Sent: Monday, April 18, 2:PM*** *** *** ** * *** To whom it may concern:We went out to customers home last Wednesday 4/and completed necessary repairs Customer was there and seemed satisfied
We met with Mr*** last week and we are working with our factory to get this resolved We will be getting back with him this week about possible solutions
To whom it may concern,I have attched a form which was signed by Richard Romani for a rebate that he received (as a cap reduction as per ford credit) stating that he recieved $for "RCL Loyalty (Red Carpet Lease)During the negotiation of the deal, there was nothing verbally or written
regarding us making the remaining payment(s) for his lease.Best regards, ***
Regarding customer complaints and requests for service by Mrs.***, we responded by sending a service tech or manager to the job on occasions since the job was completed. The dates of these service calls were 4/21/14, 6/9/14, 7/21/14, and 4/20/I also had an appointment with Mrs
*** on 11/10/that she cancelled the morning of. Neither I nor she have made contact since that time to rescheduleWe have service reports stating what was done on each visit and will share them with you at your request.Upon notification of complaint to the Revdex.com, I tried to contact Mrs*** to attempt to resolve her issues the afternoon of 12/and again the morning of 12/17. Mrs *** has not yet returned my callsWe will continue to attempt to resolve this and all further compaints in a timely manner.Regards, *** ***Installation Mgr., Champion Window of Louisville
Thank you for the feedback. The glass was received from the factory in Louisville on 3/29. Our local installation manager will be calling Mr*** to schedule the service. I have also left the homeowner a message with my cell phone number in the event additional support is needed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, to clarify, this is the first time I have ever heard of *** ***All communication with Champion has been through *** *** and the technicians that have been on-siteIf Mr*** will review his notes, he will see that I had agreed to forego getting the window screens repairedAdditionally, I agreed to pay Champion Windows the sum of $to replace the patio door screen (see email dated 10/19/2017)With regard to the basement window, the outer metalic cosmetic trim had been bent from grass mowingWhen the technician came to re-measure the window, I straightened it back in placeThis only left the fogged and cracked window needing to be repairedSince March 29, 2017, Champion has sent someone to measure the glass for replacement no fewer than three timesStill the window stands unrepairedI have been given excuses from the glass they received was the wrong size to the replacement glass was shipped to the wrong locationI have waited nearly a year to get this window repairedI think I have waited long enoughAs a side note I now have another window that has malfunctionedHowever, I have not contacted Champion for repair
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have been stating that same song going on weeks nowStill no window!!!
Regards,
*** ***