*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** ** *** *** *** Hello Revdex.com,I see my case was closedThis has not been resolvedI spoke with *** from Revdex.com and she told me to send this email and hope you all open this back upTheir complaint was partially correctWe did cancel the one appt because my husband had a meeting he had forgotten about he needed to attend*** never called us on 12/like he statedHe did call 12/17/and we made an appt for him to come outHe came out 12/21/to see what all needed to be doneHe said he would contact us after first of the year and hopefully get this fixedThe new year has come and no word from ***I called *** on 1/5/16, no answer but left message for him to call my Husband's cell phone and left the numberNo calls yet on either phone (cell or home). I have pictures showing my leaksIt was five days after one of the latest rains that we still had puddle of water in our floor (got pictures) and in different areas wet on the edgesThis room must really be leaky and holding water somewhere for it to be leaving puddles in the floor after days of no rainWe have mold in a different corner. Lucky we don't have any other flooring (carpet or tile) on floor or we may never have known of these leaks Thanks,*** ***
Mr. [redacted] will not answer or return any of our calls or messages. We have gone by the home and left a door hanger asking for him to call us back. We would like to get the problem resolved, but given the fact that we are unable to communicate with the customer, we are at an standstill....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There never was a cistern under the slab, it was our back porch, first I heard about a cistern is now .Champion built the Sun room and said nothing about moisture coming up thru the slab. They should have informed me about this situation before they built it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
PLEASE SEE ATTACHED THE WARRANTY CLAIM I FAXED TO YOU 7/28/16 FOR MR. & MRS. [redacted] SIDING. I HAVE SINCE ORDERED THE MATERIALS AND HAVE INFORMED THE [redacted] OF THE PROGRESS. SHOULD YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT ME. [redacted]INSTALLATION MANAGERCHAMPION WINDOW...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted],It was a great speaking with you. As discussed, you have a lifetime warranty on all Champion Comfort 365 products, including labor and materials. Your service has been set, and we will see you soon. Should you have any future concerns, please don't hesitate to call our...
office or reach out to me directly.Best regards,[redacted]Division Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12353978, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am sorry about the delay in answering this complaint . The email was sent to my Division manager who is no longer with the company . I am the installation manager who has been dealing with this customer . The customer called in for a service to have some screens rerolled , when my service...
tech got to his house all of the screens where laying different places in the back yard . The patio door screen had been laying there so long the rollers had rusted off of it . They had torn the wrap off of the basement window and wanted me to fix it under warranty . I informed him that abuse was not covered under warranty but I would give him a estimate to repair all of the issues . His reason for the screens laying in the back yard with grass growing through them was they had wholes in them so they where not doing any good anyway . He did not want to pay to have them fixed ! Later he called back about a window glass that needed to be replaced . That glass has been ordered and as soon as I receive it I will get with the customer and get it installed . Thank you Roger Bratcher
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The sash supposedly has been ordered, no completion date ,no promise date. Just we will call when it comes in. They did bring out a sash to install and did so, but it was the wrong size and was taken out and the old sash reinstalled. They also broke a lock on the same window, and at present do not know how to order the replacement part! It has gone from bad to worse. EIGHTEEN weeks in!!
Regards,
[redacted]
We have reached out to Mr. [redacted]. The new sash has been ordered and we are waiting for it to arrive so that we can get Mr. [redacted] taken care of. We are very sorry for the delay.
[redacted]
We have already resolved Mr. [redacted]'s complaint. He was not happy that he could see his gutter hangers due to the low elevation of his home. We are putting gutter helmet over top so that he does...
not see them. This is yet again one of those complaints that really should not have ever happened. Thanks.
[redacted]
PLEASE SEE ATTACHMENT FOR ORIGINAL RESPONSE.This is our job #[redacted], installed Nov 7, 2007. It is a white all season room built under an existing roof on an existing concrete porch slab with a Zoneline H/C unit. The vault under this slab is an abandoned cistern. There is an entry door in the center...
of the long wall. It is our standard procedure to install wood 2x backing to the aluminum framework of the sunroom to install the wood jambed entry door. This wood jab has in the past been replaced. Because the underside of this slab is hollow, the concrete becomes very cold. The warm air in the room condenses on this cold surface around the perimeter (sweats). This moisture is drawn up into the wood jambs and may cause them to rot. I investigated the customer complaint on 3/20/15 and found that the area at the base of the door was moist but there was no rotted wood. We sealed the corners of the room at this time because the cauld had cracked a bit.Because this slab is a cistern cap it is going to be more exposed to cold than a slab that is not hollow underneath and will be more likely to form condensation. Because there is no way to insulate this floor, this is a circumstance that is not under our control.Sincerely,
Champion did install the guards yesterday and they look fine. They also made improvements to the appearance of the gutters. I am happy with the outcome. Thank you very much for the followup.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** ** *** *** *** Hello Revdex.com,I see my case was closedThis has not been resolvedI spoke with *** from Revdex.com and she told me to send this email and hope you all open this back upTheir complaint was partially correctWe did cancel the one appt because my husband had a meeting he had forgotten about he needed to attend*** never called us on 12/like he statedHe did call 12/17/and we made an appt for him to come outHe came out 12/21/to see what all needed to be doneHe said he would contact us after first of the year and hopefully get this fixedThe new year has come and no word from ***I called *** on 1/5/16, no answer but left message for him to call my Husband's cell phone and left the numberNo calls yet on either phone (cell or home). I have pictures showing my leaksIt was five days after one of the latest rains that we still had puddle of water in our floor (got pictures) and in different areas wet on the edgesThis room must really be leaky and holding water somewhere for it to be leaving puddles in the floor after days of no rainWe have mold in a different corner. Lucky we don't have any other flooring (carpet or tile) on floor or we may never have known of these leaks Thanks,*** ***
Mr. [redacted] will not answer or return any of our calls or messages. We have gone by the home and left a door hanger asking for him to call us back. We would like to get the problem resolved, but given the fact that we are unable to communicate with the customer, we are at an standstill....
Please advise. [redacted]
We are expecting to receive his new window sash this week. As soon as we get it in we will get it replaced.
We already went out and took care of Mr. [redacted]; sorry for the delay relaying the information.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There never was a cistern under the slab, it was our back porch, first I heard about a cistern is now .Champion built the Sun room and said nothing about moisture coming up thru the slab. They should have informed me about this situation before they built it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We are scheduled to install Mr [redacted] sash tomorrow 10/19/17...
PLEASE SEE ATTACHED THE WARRANTY CLAIM I FAXED TO YOU 7/28/16 FOR MR. & MRS. [redacted] SIDING. I HAVE SINCE ORDERED THE MATERIALS AND HAVE INFORMED THE [redacted] OF THE PROGRESS. SHOULD YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT ME. [redacted]INSTALLATION MANAGERCHAMPION WINDOW...
COMPANY[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted],It was a great speaking with you. As discussed, you have a lifetime warranty on all Champion Comfort 365 products, including labor and materials. Your service has been set, and we will see you soon. Should you have any future concerns, please don't hesitate to call our...
office or reach out to me directly.Best regards,[redacted]Division Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12353978, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am sorry about the delay in answering this complaint . The email was sent to my Division manager who is no longer with the company . I am the installation manager who has been dealing with this customer . The customer called in for a service to have some screens rerolled , when my service...
tech got to his house all of the screens where laying different places in the back yard . The patio door screen had been laying there so long the rollers had rusted off of it . They had torn the wrap off of the basement window and wanted me to fix it under warranty . I informed him that abuse was not covered under warranty but I would give him a estimate to repair all of the issues . His reason for the screens laying in the back yard with grass growing through them was they had wholes in them so they where not doing any good anyway . He did not want to pay to have them fixed ! Later he called back about a window glass that needed to be replaced . That glass has been ordered and as soon as I receive it I will get with the customer and get it installed . Thank you Roger Bratcher
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The sash supposedly has been ordered, no completion date ,no promise date. Just we will call when it comes in. They did bring out a sash to install and did so, but it was the wrong size and was taken out and the old sash reinstalled. They also broke a lock on the same window, and at present do not know how to order the replacement part! It has gone from bad to worse. EIGHTEEN weeks in!!
Regards,
[redacted]
We have reached out to Mr. [redacted]. The new sash has been ordered and we are waiting for it to arrive so that we can get Mr. [redacted] taken care of. We are very sorry for the delay.
[redacted]
We have already resolved Mr. [redacted]'s complaint. He was not happy that he could see his gutter hangers due to the low elevation of his home. We are putting gutter helmet over top so that he does...
not see them. This is yet again one of those complaints that really should not have ever happened. Thanks.
[redacted]
PLEASE SEE ATTACHMENT FOR ORIGINAL RESPONSE.This is our job #[redacted], installed Nov 7, 2007. It is a white all season room built under an existing roof on an existing concrete porch slab with a Zoneline H/C unit. The vault under this slab is an abandoned cistern. There is an entry door in the center...
of the long wall. It is our standard procedure to install wood 2x backing to the aluminum framework of the sunroom to install the wood jambed entry door. This wood jab has in the past been replaced. Because the underside of this slab is hollow, the concrete becomes very cold. The warm air in the room condenses on this cold surface around the perimeter (sweats). This moisture is drawn up into the wood jambs and may cause them to rot. I investigated the customer complaint on 3/20/15 and found that the area at the base of the door was moist but there was no rotted wood. We sealed the corners of the room at this time because the cauld had cracked a bit.Because this slab is a cistern cap it is going to be more exposed to cold than a slab that is not hollow underneath and will be more likely to form condensation. Because there is no way to insulate this floor, this is a circumstance that is not under our control.Sincerely,
Champion did install the guards yesterday and they look fine. They also made improvements to the appearance of the gutters. I am happy with the outcome. Thank you very much for the followup.
We have come to an agreement. I would think this can be closed.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]