Locksmith-MN, LLC

We apologize sincerely for whatever actions we displayed at the time of purchase It is certainly not our intention to cause our customers distress.I am interested in this customer feeling comfortable with the pricing of their vehicle so If they would agree to contact me, I will be happy to discuss the issue.We will refund the $document fee as this is the amount the customer was chargedI'm not sure where the $amount comes from as all of our documents indicate the processing/document fees are displayed in our final agreement .Again, please accept our apology [redacted] General Manager

Good afternoon Jordan.We are sorry to hear you have had some conserns arise with your Honda FitYou did mention our staff looked at the rear door and it seemed OK after thatAccording to our records, your vehicle has only been here other times for regular services - one for tire change and rotate (6/17/15) and the other for a tire change and rotate with a master switch replacement (1/27/15) - which we did not charge you forOther than that, we do not have any service records that we looked at your vehicle for anything elseWhen you purchased the vehicle with 163,000+ miles on it, it was not a Honda Certified Used Vehicle, it was a vehicle that we backed by our own Wilde Certified program - in the event something unforseen were to arise we offer a month / 3,mile coverage which you signed the agreement for (scan attached)We perform a safety inspection on every vehicle we offer for sale, though we cannot foresee when something else on a vehicle may need a replacement - which is why we offer our own coverageUnfortunately, when purchasing any vehicle with over 100,miles it becomes more difficult to know when something would happen.Our diagnostic charge is at most $110, typically $If there is service work that is performed as a result of the diagnostic check, there are times the diagnostic charge will be waivedWe are surprised to hear any of this information after having your vehicle in here for service twice since the vehicle was purchased without any note on those service visits about your concerns.We are willing to discuss options for inspecting your vehicle and advising how to proceed, but without physically seeing your vehicle, there is little that we can doIf you are interested in having us look at your vehicle further, please reach out to our customer relationsYou can contact [redacted] at ###-###-#### to discuss your concerns at your convenience

Ms [redacted] responded to an offer on [redacted] to have her vehicle appraised for purchase or trade.Part of the inspection process is checking the operation of each option of the vehicle including operating the power windowsDuring the inspection our technician saw that the driver side window had a small crack in it and that the window was not appropriately seated in the trackOn further inspection he noticed the window was off it's track.We informed Ms [redacted] of this and tried to explain that we had nothing to do with the problem She was insistent that we damaged the vehicle as it was her position that it was not in the same condition as when she brought it in for the value assessment Our manager on duty indicated that our technician discovered the broken track when the window did to operate properly during the inspectionShe left the dealership very upset that we would not repair the window at no cost to herWilde East Towne Honda has a policy of doing the right thing for every customerPlease read our Dealer Rater reviews and you will see that we lean heavily toward the customer in nearly all situations but didn't feel her assertion was fair.Unfortunately Ms [redacted] decided to trade the vehicle in elsewhere We apologize for any incovenience she was caused and hope sincerely that her new vehicle will serve her well for many years to come[redacted] Wilde East Towne Honda

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I fully understand that this is not a safety issue and simply a cosmetic issue; however, this is not a matter of a little dull rust scattered around on the rotors, the entire rotors are covered in a BRIGHT orange rust that can easily be seen for blocks. This is NOT a normal issue and I have never noticed another car with this amount of rust or the brightness of the rust. I brought up my concerns to our sales person dan prior to the purchase of this vehicle and he assured me that it would fall off on the 4 hour drive home of which I did not buy and subsequently was given Dan's word as a condition of the sale that if it did not resolve by the time I reached my destination I could take it to my local dealership and they could charge Wilde Honda to correct the issue. Only after I dropped off the vehicle and Wilde Honda was given the cost associated with fixing the issue did they decide it was to costly and would not honor their word "a condition of the sale". I have attached pictures of the rust issue and you can clearly seefrom the pictures that this is not normal and an obvious eyesore for a very expensive vehicle that is only 3 years old. Wilde Honda has never said this was not a condition of the sale, the only thing I keep hearing is that there is nothing more they can do, that it is to costly and that it is not a safety issue.. The only thing they are worried about is what is covered under the certified warranty of the vehicle and not what their sales people offer their customers as conditions of the sale. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] They never addressed the fact that the salesman verified he used the window before giving it to the service center for inspection, the salesman verified that it was working when he gave it to service So obviously it did break under their care Also, originally the sales manager tried to tell me that they don't test the windows during the inspection, until the salesman brought up the fact that he had used it The salesman Alex knew they were in the wrong and you could tell he was trying to rectify the problem they caused but the manager decided since I was a woman he could try to lie and walk all over me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I am writing to you in response to your email about the above mentioned complaint. I was contacted yesterday about resolving the issue and it has been resolvedI can either submit that a resolution has occurred or I can remove the complaintOnce speaking with the dealership, they understood the complaint and frustration and was very willing to work with me on coming to an agreementThey gave me options and were very apologetic about the delay in response time. Please let me know if there is anything else I need to do on my end

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]If you type in the specifications for the Honda Odyssey LX into kbb.com you will see that Wilde through CARGURUS is inflating their priceWILDE has franchises in Wisconsin, Michigan and FloridaThey own the market and do not meet price points of their competitors including zimbrick on the west side. My wife was in a near fatal accident prior to our visit to WildeOur car was destroyed in the accidentThe manager waited minutes to come back to tell us the offer would not be acceptedHe said what does local mean directly to my wifeHe then told her about the disclaimerHe chose not to accept a fair 3rd party kbb.com offer. He owes my wife an apology which was not in their responseThe manager dropped the price of the Toyota and they never told us it was in recall. To be honest this is exactly why I will not buy a car from this dealershipThey are completely rude and deliberate in their refusal to dealHonda Motor sales YTD are down 5% this year while the market on average returned 10%. Maybe Mark Wilde in Florida should know what is happening in his franchise. Go ahead and close the complaintIt is going no where with Revdex.com

We appreciate the customer’s sensitivity to the information we supplied for our ad being not being correct. We use templates for our individual ads and adapt them to reflect the actual condition of our vehicles including any salient information related to previous ownership and originIn
this case we neglected to update the description to reflect the actual factsWe removed the incorrect information ASAPAs for the repricing of the vehicle, we are able to adjust prices almost immediately based on availability, competitive prices and replacement costsThe very low mileage, and decreased availability in the marketplace prompted us to increase the price (not unlike what gas stations do)We did offer the $24,price to the customer instead of the increased priceThey offered $23,A price we could not and would not accept(There are no Honda Odyssey LXs ,with under 15,miles, available within miles of our market which reflect the $24,offer)Other dealers are selling same year or older, higher mileage vehicles, in the range of our increased priceWe apologize to the customer for any inconvenience we have caused them. The customer did not purchase a vehicle with us, so we are unable to compensate them financiallyWe have been in business here for just over years and have sold over 12,cars to mostly delighted customersWe are sorry this did not work out for the customerAs far as the Toyota Sienna with the incomplete recall…A non Toyota dealer (such as we are), is able to sell a vehicle under recall as long as we fully disclose the fact that it has a recall, and it has not been doneToyota dealers cannot sell a vehicle with an uncompleted factory recall.(Attached - files in relation to customer complaintShow price modifications, and customer visit date)

We apologize sincerely for whatever actions we displayed at the time of purchase.  It is certainly not our intention to cause our customers distress.I am interested in this customer feeling comfortable with the pricing of their vehicle so If they would agree to contact me, I will be happy to...

discuss the issue.We will refund the $219 document fee as this is the amount the customer was charged. I'm not sure where the $250 amount comes from as all of our documents indicate the normal processing/document fees are displayed in our final agreement .Again, please accept our apology. [redacted]General Manager

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms.[redacted],The issue at hand is seemingly unsolvable while we are both typing our best estimate as to what happened. I'm not sure what you think is fair, as you indicated in your complaint that you weren't looking for anything but let it be known that you felt you were taken advantage of. I would like to meet with you, if you are interested, to discuss the issue face to face. You are welcome to call me on my direct line at ###-###-#### if you'd like.[redacted]###-###-#### direct

Shortly after this message was received, our New Car Manager reached out to the customer to have them come in so we could review what transpired. We were able to get everything taken care of and the customer informed us they were very happy and planned to remove their complaint with the Revdex.com.

I spoke to both of the persons filing the complaint and explained that the "rust" is cosmetic and is caused by the steel rotor hubs which will oxidize no matter what is done to try to alter their visage.The issue is purely a cosmetic one and has absolutely no relationship to the safety of the vehicle.Their Honda dealer explained this to them as well. The only resolution is to replace all four brake rotors (at which time you should probably replace the pads on all four brakes) and then immediately upon driving the car anywhere in this climate, the same oxidation will begin to occur.Their original Revdex.com complaint regarded, for the most part, charging them a $219 processing fee at the time of they purchased their vehicle.  It is a standard fee which appears on all offers and contracts we transact.  I pay it as well when I buy cars from us as do other employees. Their other complaint was that their second ignition key needed to be programmed to their car.  They asked for and I paid their servicing dealer $60.62 for the programming. I also refunded them $250 for the $219 processing fee as a "good will" gesture.I have advised them several times that there is nothing short of replacing all four rotors which will change the current visage. The oxidation (rust) is evident (in various degrees based on age) on every vehicle we have in stock with the exposed hubs. We feel that we have honored our full commitment and then some with these customers. [redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  They never addressed the fact that the salesman verified he used the window before giving it to the service center for inspection, the salesman verified that it was working when he gave it to service.  So obviously it did break under their care.  Also, originally the sales manager tried to tell me that they don't test the windows during the inspection, until the salesman brought up the fact that he had used it.  The salesman Alex knew they were in the wrong and you could tell he was trying to rectify the problem they caused but the manager decided since I was a woman he could try to lie and walk all over me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regarding Complaint ID #[redacted]. I just went online and saw that my case was closed. Although the business gave on some things they did not live up to what their salesperson gave his word on to complete the sale. I was told by the salesperson as a condition of the sale that if the rust on the rotors of the van did not clean off on the 4 hour ride home that I could take it to my local Honda dealership and they would pay for them to be corrected. I did take the vehicle in upon my return to my local Honda dealership and unfortunately when Wilde Honda heard of the cost associated with rectifying the issue they declined the charges and to this day have said there is nothing they can do at this time. Please update the complaint please and if possible leave it open and see if you can mediate with them again to close this last issue.
Regards,
[redacted]

Mr. [redacted], thank you for bringing this to our attention. We are very disappointed to hear you have been experiencing volume fluctuations in your Pilot Touring. When you brought the vehicle in we had one of our Master Technicians that was new to our dealership working on the vehicle. His work has...

been exceptional, but it appears we made a mistake in diagnosing the issue and should have come up with the proper service bulletin. Our service manager is reviewing this exact case with the technician to ensure it does not happen in the future. This particular service bulletin was updated on September 9th, the day before we had your vehicle in to look at the volume fluctuations, and have performed the service on several vehicles since. We apologize your vehicle was not properly diagnosed.To that end, we are most definitely able to replace your tuner unit with a properly functioning one under the Honda Service Bulletin 16-025. We are sorry for the inconvenience this has caused you and appreciate the opportunity to resolve this for you. We understand that when servicing your vehicle you are entrusting us to provide sound recommendations and find proper solutions swiftly. We would also like to provide you with a service credit toward other future services with us to give you the opportunity to service your vehicle with us so you may see the true level of professionalism we expect from our staff.Please feel free to share this service bulletin information with the message board you are a part of, just in case they still seem to be having issues. You may reach out to our customer relations manager, [redacted] or directly by email at [redacted] as well. We are sorry our staff missed this and appreciate the opportunity to continue working with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I fully understand that this is not a safety issue and simply a cosmetic issue; however, this is not a matter of a little dull rust scattered around on the rotors, the entire rotors are covered in a BRIGHT orange rust that can easily be seen for blocks. This is NOT a normal issue and I have never noticed another car with this amount of rust or the brightness of the rust. I brought up my concerns to our sales person dan prior to the purchase of this vehicle and he assured me that it would fall off on the 4 hour drive home of which I did not buy and subsequently was given Dan's word as a condition of the sale that if it did not resolve by the time I reached my destination I could take it to my local dealership and they could charge Wilde Honda to correct the issue. Only after I dropped off the vehicle and Wilde Honda was given the cost associated with fixing the issue did they decide it was to costly and would not honor their word "a condition of the sale". I have attached pictures of the rust issue and you can clearly seefrom the pictures that this is not normal and an obvious eyesore for a very expensive vehicle that is only 3 years old. Wilde Honda has never said this was not a condition of the sale, the only thing I keep hearing is that there is nothing more they can do, that it is to costly and that it is not a safety issue.. The only thing they are worried about is what is covered under the certified warranty of the vehicle and not what their sales people offer their customers as conditions of the sale.
Regards,
[redacted]

We have reached out to the party making the complaint, as he is not the actual buyer of the vehicle. Our used car manager did reach out to try and resolve the concerns of Mr. [redacted] on 11/07/17 at 4:15. During that call our used car manager clarified some of the repairs made, and several of them...

happened after driving the vehicle over 12,000 miles. Regardless, our used car manager requested copies of receipts for work performed so he could adequately look into the claims. Our used car manager emailed Mr. [redacted] immediately after the phone call at 4:32 PM with the impression the work orders and receipts from the work would be sent by email or fax. We have yet to receive any further communication from Mr. [redacted] with regard to the work performed. We have been waiting to review the documents promised to address how to move forward with Mr. [redacted]'s complaint.

Ms. [redacted] responded to an offer on [redacted] to have her vehicle appraised for purchase or trade.Part of the inspection process is checking the operation of each option of the vehicle including operating the power windows. During the inspection our technician saw that the driver side window...

had a small crack in it and that the window was not appropriately seated in the track. On further inspection he noticed the window was off it's track.We informed Ms. [redacted] of this and tried to explain that we had nothing to do with the problem.  She was insistent that we damaged the vehicle as it was her position that it was not in the same condition as when she brought it in for the value assessment.  Our manager on duty indicated that our technician discovered the broken track when the window did to operate properly during the inspection. She left the dealership very upset that we would not repair the window at no cost to her. Wilde East Towne Honda has a policy of doing the right thing for every customer. Please read our Dealer Rater reviews and you will see that we lean heavily toward the customer in nearly all situations but didn't feel her assertion was fair.Unfortunately Ms. [redacted] decided to trade the vehicle in elsewhere.  We apologize for any incovenience she was caused and hope sincerely that her new vehicle will serve her well for many years to come.[redacted]Wilde East Towne Honda