Locksmith-MN, LLC

Good afternoon Jordan.We are sorry to hear you have had some conserns arise with your Honda Fit. You did mention our staff looked at the rear door and it seemed OK after that. According to our records, your vehicle has only been here 2 other times for regular services - one for tire change and...

rotate (6/17/15) and the other for a tire change and rotate with a master switch replacement (1/27/15) - which we did not charge you for. Other than that, we do not have any service records that we looked at your vehicle for anything else. When you purchased the vehicle with 163,000+ miles on it, it was not a Honda Certified Used Vehicle, it was a vehicle that we backed by our own Wilde Certified program - in the event something unforseen were to arise we offer a 1 month / 3,000 mile coverage which you signed the agreement for (scan attached). We perform a safety inspection on every vehicle we offer for sale, though we cannot foresee when something else on a vehicle may need a replacement - which is why we offer our own coverage. Unfortunately, when purchasing any vehicle with over 100,000 miles it becomes more difficult to know when something would happen.Our diagnostic charge is at most $110, typically $55. If there is service work that is performed as a result of the diagnostic check, there are times the diagnostic charge will be waived. We are surprised to hear any of this information after having your vehicle in here for service twice since the vehicle was purchased without any note on those service visits about your concerns.We are willing to discuss options for inspecting your vehicle and advising how to proceed, but without physically seeing your vehicle, there is little that we can do. If you are interested in having us look at your vehicle further, please reach out to our customer relations. You can contact [redacted] at ###-###-#### to discuss your concerns at your convenience.