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Loeber Motors, Inc.

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Reviews Loeber Motors, Inc.

Loeber Motors, Inc. Reviews (24)

I am not very happy with Loeber MotorsI purchased a used pre-certifified * *** convertible with approximately 11,milesThe Command center which controls numerous functions has a CD player and a CD contains instructions on how to use the various functions of the car aside from the Owner's ManualI asked for the CD and I was told that I would get one laterI was also told that if I had any questions as to how to use it, to call the salesperson which I found extremely unsatisfactoryI have called numerous times and have gotten absolutely no satisfactory responseI called ** customer service and told that there is a page manual on lineIt is difficult, however, to decipherI asked them to call a customer that bought the same car to get a copy or to call other dealers who might have the same car available to get a CD, all to no availThis is hardly the service that I thought that I would get from this dealershipNeedless to say, I will not be dealing with them again and I still do not have a CD which describes how all of the computer functions work

Complaint: ***
I am rejecting this response because:
The response of the Revdex.com complaint is the first time I've heard that I was told prior to the purchase of the car that the car did not have *** capabilitiesIf that was true then why would *** I have attempted to pair my phone to the car after we signed all the paperwork and I was taking delivery of the car? The car was in back when I was signing all the paperwork to have the car washed, detailed and have the floor mats put inAfter the detail was done and I was taking delivery after all the paperwork was signed was when he attempted to pair my phoneNobody can explain the inconsistency of why the sales guy would attempt to pair my phone after I bought the car if I knew what advance that the car didn't have ***.Why did it not come up in any of the email correspondence with the sales manager or with *** in any of our correspondence that happened over text messageIf that was slightly true I'm sure the dealership somewhere in their correspondence would've said John we're trying to help you with this but remember you bought the car knowing that it wasn't *** capableNo where in my correspondence since I purchased the car did that come up until they answered this complaint. Why would they offer $if it was my error and I knew prior to the purchase of the car that it didn't have ***? They did offer to buy back the car but I was told by Paul Loeber that I'd have to eat the sales taxThis is the first I'm finding out that I would have a credit for nine monthsUnfortunately that option doesn't work for me because I've already invested money into maintenance for the car since I've owned itI put $into the transmission service which the car needed when I bought it and I put another $into buying a tireI refuse to eat those costs because of the mistake of their sales person seeing that I didn't hire or train him on how to do his jobThat's the responsibility of the dealership. I have everything documented via email and screenshots of text messagesI even have a screenshot of the text message where I asked him if the car has ***I have proof that they were trying to make the situation right until they found out that it would cost between and $to provide me with a solution I thought I was getting when I bought the car.… And they have zero proof that I was told ahead of time.
Sincerely,
*** ***

Mr*** would not have been instructed by Loeber Motors' sales team to make changes to a Standard Illinois Lease Contract that would make it un-fundable. The changes Mr*** chose to make to the contract are in effect a counter offer to Loeber Motors, that no bank would accept. Mr***'s $5,deposit was refunded to his credit card the same day his wire transfer was rejected by our bank. We made a good faith effort to sell a vehicle to Mr***, but due to his own actions the deal was not finalized. The entry on his credit report reflects that he sought to buy vehicle from Loeber Motors, was offered a deal with credit, and turned down the terms of the agreement to instead make his own personal counter offerPlease note, we have subsequently been informed by *** Cars North America that we are not the first *** dealership where he has tried this tactic

(The consumer indicated he/she DID NOT accept the response from the business.)
Before I made my appointment, I called my representative several times within an eight day period. Iwouls leave messages asking him to return my call. When I finally got a message, I was advised to bring the car in so he can take a look at the car and the tires. I made an early morning appointment so I could get in so they could see the car. I waited for an half an hour before my rep came out to look at the tires. He took another fifteen minutes to look things overage start asking questions wanting to know what I wanted Mercedes to do. He went to talk to his boss. Yes, we sat down to talk and he stated he could not look at the car while I was there but he could look at it free of charge in two weeks. I had an appointment like any other customer and running a test on the car could have been accomplish right then and there. They could have offered me a rent a car for the day just like the do all of there customers. I'm really done with this dealership. I've always taken my car there and one the things I admired was there prompt service and responsiveness. My tires were fine before the alignment but six months later I suddenly had a serious problem and the ones that caused the problem suddenly dont have a clue. They have lost my business. I'm not taking no more days off work nor am I going to go back and make another appointment because they were too busy to see me at my appointment time.

The customer never mentioned the issue of the tire pressure light to anyone in sales and this is the first I am hearing of this issue. As for the free service for one year, never mentioned and never is. The customer was not lied to regarding any aspect of the purchase. He either misunderstood or he...

himself is the one telling the lie. As for the GM not willing to speak to them, they never asked to speak to me but I was approached regarding their service bill. I explained to the service writer that unless they purchased [redacted] pre-paid maintenance they would have to pay for their own scheduled service.

Initial Business Response /* (1000, 9, 2015/03/09) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@loebermotors.com
I am very sorry for the time that it took to find the problem with your 2 cars. We invested a lot time tested the cars to fine...

the problems with car. The delay in the repair was do to the fact we were testing the car for the problem and we could not duplicate the drain of the battery. This.was do to the fact that we had unplugged the vehicle recorder used by insurance company's to hook in our computer. With that unplugged both cars had no problem with starting and no more drain on the battery.
Both cars have been returned to the customer and the problem was found with recorder that was plugged into the car.

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: [redacted] Service Mang
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@loebermotors.com
When you came in you asked for a refund because we did not balance the tires correctly. When we discussed the tires you...

were very clear that two tire shops and another Mercedes dealer told you it was a balance problem that caused the tire to fail. We did an alignment on the car not a wheel balance. I can understand that may be confusing to a lot of customers.
When we were talking you were very clear that it was wheel balance and the repair order states that an alignment was done.
Before you left I offered to have the car put on the alignment rack for a check for no charge. I advised that we have the printouts from the alignment that was done over 8000 miles ago and we would be able to compare the current state of the vehicle to when it left here in April.
You could not wait for it at that time and your schedule would only work for a Saturday. My first Saturday would be in 2 weeks because we would be closed on this coming one. My offer is still open to have it check when you have the time to bring it in.
When the tires were left here we had them put in with rest of our used tires. The company that empties that bin was in that morning. We did not know we were supposed to hold them for you.
When someone states that they were told that we did a repair wrong I think that it is only fair if we have the opportunity to check the repair and to be able to respond to that. Putting the car on the alignment rack would provide facts of the current condition of the alignment compared to when we did the repair.
[redacted]
Service Manager
Loeber Motors
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, He is correct I said the wrong thing but I went back to the places that saw the tires and asked what was wrong with the tires for clarification. I was advised whoever did the wheel alignment did not do it correctly and as a result it caused the ware on the tires. If proof is needed it can be provided.
Secondly, I did not demand a refund for the alignment. [redacted] ask the question "so what would like you like for us to do? Since the representative agreed it was from an alignment issue, then I would like to be reimbursed for my alignment. The reps response was let me go take to my GM.
Thirdly, I have a copy of an email from his staff letting them know that I was coming back for my tires. I got a call at 4:05 pm stating the tires had been destroyed. Please see the email below.
From: [redacted]
Sent: Tuesday, October 06, XXXX X:XX AM
To: [redacted]
Subject: CUSTOMER [redacted].

[redacted] ,

MS.[redacted] CALLED PLEASE SAVE HER OLD TIRES SHES COMING BACK LATER TODAY TO PICKED THEM UP.
ANY QUESTION CALL HER AT XXXXXXXXXX.
Finally, I made an appointment for that morning, just as any person would looking for service. I had bee waiting since 7:30 an and was after 8:00am before I seen the rep. I don't see why they didn't offer me a loaner and used my appointment time to look at the car. Its true I could not wait I had to go to work but they have protocol. Beside I called [redacted] a week before I came and he can see who's on his rooster before the arrive. Why should I have to wait two weeks out, if I had an appointment.
As I said before, I've gone there may times for service and I know how they work. They always have everything ready so you can get in and out. I have never been treated like this before. I have
never had a problem up until now. I want some justice.

Final Consumer Response /* (4200, 13, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before I made my appointment, I called my representative several times within an eight day period. Iwouls leave messages asking him to return my call. When I finally got a message, I was advised to bring the car in so he can take a look at the car and the tires. I made an early morning appointment so I could get in so they could see the car. I waited for an half an hour before my rep came out to look at the tires. He took another fifteen minutes to look things overage start asking questions wanting to know what I wanted Mercedes to do. He went to talk to his boss. Yes, we sat down to talk and he stated he could not look at the car while I was there but he could look at it free of charge in two weeks. I had an appointment like any other customer and running a test on the car could have been accomplish right then and there. They could have offered me a rent a car for the day just like the do all of there customers. I'm really done with this dealership. I've always taken my car there and one the things I admired was there prompt service and responsiveness. My tires were fine before the alignment but six months later I suddenly had a serious problem and the ones that caused the problem suddenly dont have a clue. They have lost my business. I'm not taking no more days off work nor am I going to go back and make another appointment because they were too busy to see me at my appointment time.
Final Business Response /* (4000, 11, 2015/10/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@loebermotors.com
The Saturday that you were going to have us check the alignment has come and gone. I understand that you want justice. I offered to check the car at no cost to you. You say we did something wrong and I just want to check it to see if something was done wrong or not.

Although we see no fault of Loeber Mercedes in this matter, we are willing to offer an extension of the warranty at discounted price. 1 additional year for $1495. Should the customer decide to proceed please contact [redacted] to complete the transaction

(The consumer indicated he/she DID NOT accept the response from the business.)
First, He is correct I said the wrong thing but I went back to the places that saw the tires and asked what was wrong with the tires for clarification. I was advised whoever did the wheel alignment did not do it correctly and as a result it caused the ware on the tires. If proof is needed it can be provided.
Secondly, I did not demand a refund for the alignment. [redacted] ask the question "so what would like you like for us to do? Since the representative agreed it was from an alignment issue, then I would like to be reimbursed for my alignment. The reps response was let me go take to my GM.
Thirdly, I have a copy of an email from his staff letting them know that I was coming back for my tires. I got a call at 4:05 pm stating the tires had been destroyed. Please see the email below.
From: [redacted]
Sent: Tuesday, October 06, 2015 8:37 AM
To: [redacted]
Subject: CUSTOMER [redacted].
[redacted]
MS[redacted] CALLED PLEASE SAVE HER OLD TIRES SHES COMING BACK LATER TODAY TO PICKED THEM UP.
ANY QUESTION CALL HER AT [redacted]
Finally, I made an appointment for that morning, just as any person would looking for service. I had bee waiting since 7:30 an and was after 8:00am before I seen the rep. I don't see why they didn't offer me a loaner and used my appointment time to look at the car. Its true I could not wait I had to go to work but they have protocol. Beside I called [redacted] a week before I came and he can see who's on his rooster before the arrive. Why should I have to wait two weeks out, if I had an appointment.
As I said before, I've gone there may times for service and I know how they work. They always have everything ready so you can get in and out. I have never been treated like this before. I have
never had a problem up until now. I want some justice.

Complaint: [redacted]
I am rejecting this response because:The response of the Revdex.com complaint is the first time I've heard that I was told prior to the purchase of the car that the car did not have [redacted] capabilities. If that was true then why would [redacted] I have attempted to pair my phone to the car after we signed all the paperwork and I was taking delivery of the car?  The car was in back when I was signing all the paperwork to have the car washed, detailed and have the floor mats  put in. After the detail was done and I was taking delivery after all the paperwork was signed was when he attempted to pair my phone. Nobody can explain the inconsistency of why the sales guy would attempt to pair my phone after I bought the car if I knew what advance that the car didn't have [redacted].Why did it not come up in any of the email correspondence with the sales manager or with [redacted] in any of our correspondence that happened over text message. If that was slightly true I'm sure the dealership somewhere in their correspondence would've said John we're trying to help you with this but remember you bought the car knowing that it wasn't [redacted] capable. No where in my correspondence since I purchased the car did that come up until they answered this complaint. Why would they offer $350 if it was my error and I knew prior to the purchase of the car that it didn't have [redacted]? They did offer to buy back the car but I was told by Paul Loeber that I'd have to eat the sales tax. This is the first I'm finding out that I would have a credit for nine months. Unfortunately that option doesn't work for me because I've already invested money into maintenance for the car since I've owned it. I put $300 into the transmission service which the car needed when I bought it and I put another $350 into buying a tire. I refuse to eat those costs because of the mistake of their sales person seeing that I didn't hire or train him on how to do his job. That's the responsibility of the dealership. I have everything documented via email and screenshots of text messages. I even have a screenshot of the text message where I asked him if the car has [redacted]. I have proof that they were trying to make the situation right until they found out that it would cost between 900 and $1000 to provide me with a solution I thought I was getting when I bought the car.… And they have zero proof that I was told ahead of time. 
Sincerely,
[redacted]

I again spoke to the sales person and he confirmed that PRIOR to purchase the customer was informed that the vehicle was not equipped with blue tooth. The entire negotiation process to purchase the vehicle took approximately one week and the customer was told before paying for the car that it did not have blue tooth but an external blue tooth device could be installed. Our used car manager offered to purchase the vehicle back for what was paid and the customer would have a tax credit on file for nine months and would be reimbursed taxes upon the purchase of a replacement vehicle.

Complaint: [redacted]
I am rejecting this response because: The fact I paid $10,000 cash down at the time of the purchase of the vehicle was so I wouldn't have to worry about getting extended warranty coverage on a 2013 car. Thus, I do not have any savings left all to spend on the car. Car payments, insurance, and premium gas is already breaking the bank for me. Please stay true to your promise committed from your sales advisor prior to the sale of the car and provide the warranty coverage as promised. I will get paid at the end of the month and the most I can afford to pay is $300-$400 to purchase the additional 1year of coverage.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: [redacted] Service Mang
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@loebermotors.com
When you came in you asked for a refund because we did not balance the tires correctly. When we discussed the tires...

you were very clear that two tire shops and another Mercedes dealer told you it was a balance problem that caused the tire to fail. We did an alignment on the car not a wheel balance. I can understand that may be confusing to a lot of customers.
When we were talking you were very clear that it was wheel balance and the repair order states that an alignment was done.
Before you left I offered to have the car put on the alignment rack for a check for no charge. I advised that we have the printouts from the alignment that was done over 8000 miles ago and we would be able to compare the current state of the vehicle to when it left here in April.
You could not wait for it at that time and your schedule would only work for a Saturday. My first Saturday would be in 2 weeks because we would be closed on this coming one. My offer is still open to have it check when you have the time to bring it in.
When the tires were left here we had them put in with rest of our used tires. The company that empties that bin was in that morning. We did not know we were supposed to hold them for you.
When someone states that they were told that we did a repair wrong I think that it is only fair if we have the opportunity to check the repair and to be able to respond to that. Putting the car on the alignment rack would provide facts of the current condition of the alignment compared to when we did the repair.
[redacted]
Service Manager
Loeber Motors
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, He is correct I said the wrong thing but I went back to the places that saw the tires and asked what was wrong with the tires for clarification. I was advised whoever did the wheel alignment did not do it correctly and as a result it caused the ware on the tires. If proof is needed it can be provided.
Secondly, I did not demand a refund for the alignment. [redacted] ask the question "so what would like you like for us to do? Since the representative agreed it was from an alignment issue, then I would like to be reimbursed for my alignment. The reps response was let me go take to my GM.
Thirdly, I have a copy of an email from his staff letting them know that I was coming back for my tires. I got a call at 4:05 pm stating the tires had been destroyed. Please see the email below.
From: [redacted]
Sent: Tuesday, October 06, XXXX X:XX AM
To: [redacted]
Subject: CUSTOMER [redacted].

[redacted] ,

MS.[redacted] CALLED PLEASE SAVE HER OLD TIRES SHES COMING BACK LATER TODAY TO PICKED THEM UP.
ANY QUESTION CALL HER AT XXXXXXXXXX.
Finally, I made an appointment for that morning, just as any person would looking for service. I had bee waiting since 7:30 an and was after 8:00am before I seen the rep. I don't see why they didn't offer me a loaner and used my appointment time to look at the car. Its true I could not wait I had to go to work but they have protocol. Beside I called [redacted] a week before I came and he can see who's on his rooster before the arrive. Why should I have to wait two weeks out, if I had an appointment.
As I said before, I've gone there may times for service and I know how they work. They always have everything ready so you can get in and out. I have never been treated like this before. I have
never had a problem up until now. I want some justice.

Final Consumer Response /* (4200, 13, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before I made my appointment, I called my representative several times within an eight day period. Iwouls leave messages asking him to return my call. When I finally got a message, I was advised to bring the car in so he can take a look at the car and the tires. I made an early morning appointment so I could get in so they could see the car. I waited for an half an hour before my rep came out to look at the tires. He took another fifteen minutes to look things overage start asking questions wanting to know what I wanted Mercedes to do. He went to talk to his boss. Yes, we sat down to talk and he stated he could not look at the car while I was there but he could look at it free of charge in two weeks. I had an appointment like any other customer and running a test on the car could have been accomplish right then and there. They could have offered me a rent a car for the day just like the do all of there customers. I'm really done with this dealership. I've always taken my car there and one the things I admired was there prompt service and responsiveness. My tires were fine before the alignment but six months later I suddenly had a serious problem and the ones that caused the problem suddenly dont have a clue. They have lost my business. I'm not taking no more days off work nor am I going to go back and make another appointment because they were too busy to see me at my appointment time.
Final Business Response /* (4000, 11, 2015/10/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@loebermotors.com
The Saturday that you were going to have us check the alignment has come and gone. I understand that you want justice. I offered to check the car at no cost to you. You say we did something wrong and I just want to check it to see if something was done wrong or not.

Initial Business Response /* (1000, 5, 2014/03/07) */
[redacted]
We here at Loeber motor put our entire vehicle thru a rigorous safety and cosmetic inspection. If a vehicle does not meet [redacted] certified inspection, we do not sell them. They are either put up for...

sale at auction, or wholesaled. This car is to be sold as a wholesale unit.
This Vehicle was parked in the back service lot where we park all our vehicles that are not for sale or being offered as a wholesale unit. Our sales rep assumed that it was in progress, however it failed inspection and was placed in the back as a wholesale sale unit.
[redacted] may purchase this car as is, and Loeber motors, Loeber Motors does not guarantee nor do we recommend this car. He is welcome to purchase it at his own risk.
Thank you,
[redacted]
Final Consumer Response /* (450, 8, 2014/03/11) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
The dealer has offered me the vehicle for purchase as advertised.

Loeber Motors, Inc. offered to sell this customer a vehicle and ship it, and mailed a contract to the customer in that regard.  The customer chose not to accept our contract and chose instead to cross out and modify the Illinois Standard Lease Contract making the deal un-fundable with...

our banks.  As we could not fund the contract he provided with alterations, we could not accept his counteroffer and explained the situation to him.  The funds he wire transferred into our account were rejected by our bank on Friday, January 27th, after we received his un-fundable counter offer.

Complaint: [redacted]
I am rejecting this response because: The fact I paid $10,000 cash down at the time of the purchase of the vehicle was so I wouldn't have to worry about getting extended warranty coverage on a 2013 car. Thus, I do not have any savings left all to spend on the car. Car payments, insurance, and premium gas is already breaking the bank for me.
 
Please stay true to your promise committed from your sales advisor prior to the sale of the car and provide the warranty coverage as promised. I will get paid at the end of the month and the most I can afford to pay is $300-$400 to purchase the additional 1year of coverage.
Sincerely,
[redacted]

Contact Name and Title: [redacted] Service Mang
Contact Phone: [redacted]
[redacted]
When you came in you asked for a refund because we did not balance the tires correctly. When we discussed the tires you were very clear that two tire shops and another Mercedes dealer told you it was a balance problem that caused the tire to fail. We did an alignment on the car not a wheel balance. I can understand that may be confusing to a lot of customers.
When we were talking you were very clear that it was wheel balance and the repair order states that an alignment was done.
Before you left I offered to have the car put on the alignment rack for a check for no charge. I advised that we have the printouts from the alignment that was done over 8000 miles ago and we would be able to compare the current state of the vehicle to when it left here in April.
You could not wait for it at that time and your schedule would only work for a Saturday. My first Saturday would be in 2 weeks because we would be closed on this coming one. My offer is still open to have it check when you have the time to bring it in.
When the tires were left here we had them put in with rest of our used tires. The company that empties that bin was in that morning. We did not know we were supposed to hold them for you.
When someone states that they were told that we did a repair wrong I think that it is only fair if we have the opportunity to check the repair and to be able to respond to that. Putting the car on the alignment rack would provide facts of the current condition of the alignment compared to when we did the repair.
[redacted]
Service Manager
Loeber Motors
847-933-5793

!!!!!!!!!!BUYER BEWARE OF FRAUDULENT; UNETHICAL; & CHEAP TACTICS TO SELL CARS!!!!!!
-2 RATING IF I COULD DO THAT!!!!!!!!!!
On February 15th, 2016, I had the most unfortunate experience in purchasing my first ever luxury car (2013 Mercedes-Benz C300 4Matic Sport) from Loeber Motors in Lincolnwood, IL. Thinking that I am buying a reputable luxury car from one of the top luxury entry brands in the market I would be provided executive class service and professional treatment. HOWEVER, I was provided nothing more than CHEAP, UNPROFESSIONAL, UNETHICAL, & CLASSIC USED CAR SALESMAN TACTICS in pushing me to purchase the car. CLASSIC BAIT/SWITCH, where the Salesman ANTHONY (I WOULD BE COVERED WITH MBCPO WARRANTY FOR 27 MONTHS TILL MARCH 2018) after the fact said, “you should have known what your were buying before making the final purchase.”
The story is, I was informed as written by Anthony [redacted] on the internal invoice dated 2/15/16 that regardless of the mileage, in my case the car was sold at 49,712, the MBCPO Warranty will expire on 3/14/2018 OR 27 months of coverage as written. However, after receiving my official MBCPO warranty document and having discussions with the Service Department (who ultimately will be honoring the warranty and any repairs that may arise) the MPCPO (1 year additional warranty) activates once the standard 4year/50,000 mileage warranty end (whichever occurs first). So practically, I only had 288 miles of full original coverage and 1 year additional with the warranty ENDING IN 2017 not 2018
The next few days following the sale, I contacted Anthony, his boss pre-owned sales manager Maciej, and even the General Sales Manager Joe in hopes of resolving this matter in a professional manner. However, I have not received any positive correspondences from any of the personnel’s mentioned. Furthermore, I was told by management if I want PEACE OF MIND, I should PAY $3,000 MORE on top of my purchase price of $24,000 and buy an Extended Warranty to ensure coverage for 2018 and beyond.
IF YOU ARE GOING TO BE PURCHASING A CAR FROM LOEBER MOTORS PLEASE BEWARE AND READ ALL THE DETAILS CAREFULLY ESPECIALLY IN REGARDS TO WARRANTY DURATION AND COVERAGE.
!!!!!!DO NOT MAKE THE MISTAKE I DID IN EXCITEMENT OF BUYING YOUR 1ST AND LAST MERCEDES FROM LOEBER MOTORS!!!!!!!!!!!!!
BUY A BMW OR TESLA INSTEAD.

Complaint: [redacted]
I am rejecting this response because:1) I was instructed in written form by the salesperson to correct the errors made on the contract which makes it valid2) I still have not received 5000$ that were.  Charged to my credit card as I am writing this3)finance person yelled at me and hanged up so there was never a counter offer4)company has apparently shady business practices and treats people horribly5)due to their misbehaving and errors I had financial losses and a hit on my credit reportshould the company not work with me it will have to go to the attorney general of my state and my lawyerthe answer they gave you is full of lies which can be easily be proven
Sincerely,
[redacted]

Mr. [redacted] purchased Mercedes Benz Certified Pre-Owned vehicle on February 15th, 2016. His salesperson [redacted] explained...

benefits of certification to the customer at the time of sale. Certification extends factory warranty by one year and unlimited mileage. Original warranty from Mercedes Benz is 4 years or 50000 and ends if the mileage or time is reached first. In the case of Mr. [redacted] the time on his original warranty ends on 3/14/2017 which certification will extend by 12 month or until 3/14/2018, however if the mileage of 50000 is reached prior to time, this will override the start of  the extended warranty. Both [redacted] and [redacted] spoke to the customer about this matter after he purchased his vehicle and explained how the certification works. Mr. [redacted] was also offered extended service plans at the time of delivery which he declined the purchase of. Please see attached document, 2nd page has a date that I circled the warranty end date.

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Address: 4255 W Touhy Ave, Lincolnwood, Illinois, United States, 60712-1933

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