Loeber Motors, Inc.

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: j[redacted]
The Saturday that you were going to have us check the alignment has come and gone. I understand that you want justice. I offered to check the car at no cost to you. You say we did something wrong and I just want to check it to see if something was done wrong or not.

I spoke to the sales person, [redacted] and the customer was aware the vehicle was not equipped with [redacted] prior to the sale. He decided to proceed with the purchase knowing the vehicle did not have factory [redacted]. As a good will measure Mr. [redacted] offered the customer a $350...

refund to resolve the issue in a manner that the customer deems appropriate.

Mr. [redacted] purchased Mercedes Benz Certified Pre-Owned vehicle on February 15th, 2016. His salesperson [redacted] explained benefits of certification to the customer at the time of sale. Certification extends factory warranty by one year and unlimited mileage. Original warranty from Mercedes...

Benz is 4 years or 50000 and ends if the mileage or time is reached first. In the case of Mr. [redacted] the time on his original warranty ends on 3/14/2017 which certification will extend by 12 month or until 3/14/2018, however if the mileage of 50000 is reached prior to time, this will override the start of  the extended warranty. Both [redacted] and [redacted] spoke to the customer about this matter after he purchased his vehicle and explained how the certification works. Mr. [redacted] was also offered extended service plans at the time of delivery which he declined the purchase of. Please see attached document, 2nd page has a date that I circled the warranty end date.

(The consumer indicated he/she DID NOT accept the response from the business.)
First, He is correct I said the wrong thing but I went back to the places that saw the tires and asked what was wrong with the tires for clarification. I was advised whoever did the wheel alignment did not do it correctly and as a result it caused the ware on the tires. If proof is needed it can be provided.
Secondly, I did not demand a refund for the alignment. [redacted] ask the question "so what would like you like for us to do? Since the representative agreed it was from an alignment issue, then I would like to be reimbursed for my alignment. The reps response was let me go take to my GM.
Thirdly, I have a copy of an email from his staff letting them know that I was coming back for my tires. I got a call at 4:05 pm stating the tires had been destroyed. Please see the email below.
From: [redacted]
Sent: Tuesday, October 06, 2015 8:37 AM
To: [redacted]
Subject: CUSTOMER [redacted].

[redacted]

MS[redacted] CALLED PLEASE SAVE HER OLD TIRES SHES COMING BACK LATER TODAY TO PICKED THEM UP.
ANY QUESTION CALL HER AT [redacted]
Finally, I made an appointment for that morning, just as any person would looking for service. I had bee waiting since 7:30 an and was after 8:00am before I seen the rep. I don't see why they didn't offer me a loaner and used my appointment time to look at the car. Its true I could not wait I had to go to work but they have protocol. Beside I called [redacted] a week before I came and he can see who's on his rooster before the arrive. Why should I have to wait two weeks out, if I had an appointment.
As I said before, I've gone there may times for service and I know how they work. They always have everything ready so you can get in and out. I have never been treated like this before. I have
never had a problem up until now. I want some justice.