Logitech

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Logitech apologizes to [redacted] for his inconvenience due to our policiesHe provided receipt of this purchase from Amazon at $which was in 'Used-Like' conditionBased on our policy and after reviewing this proof-of-purchase, we had to make a decision to not proceed with his warranty at that time Based on the corresponding thread cases for [redacted] 's warranty claim, we will make an exception to provide him with a replacement for his purchase of the UE HeadphonesWe already have this noted on his case with what we will offer but we will not make additional exceptions of other additional units to equal to our msrp which he clearly did not pay Our escalation team will be in communication with [redacted] to begin this processPlease use case number: XXXXXXX as reference Regards, Logitech Inc

Case #: [redacted] Logitech apologizes for the delay on the reply to [redacted] communication and we’re happy to confirm that the replacement device was already sent via the [redacted] tracking number [redacted] and delivered on Thursday, 17/11/at 10:A.M, left at the Front Desk and received by [redacted] An email confirmation was sent yesterday by our Agent and If [redacted] needs additional assistance, Logitech will be very happy to assist him in his concerns

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Logitech sincerely apologizes to [redacted] for the delays to his caseRest assured, this will now be taken care of by our escalation teamA response on this case will be sent before end of today for the next steps to take care of this warranty claim Again, we apologize for this delay Regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) They provided a suitable replacement

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Logitech apologizes to [redacted] for his inconvenience with his Logitech Cordless Desktop MXLogitech's policy and practice is to usually provide a comparable replacement unit under their warranty claim if the unit has been deemed defective We have already approved our comparable replacement unit made for what [redacted] purchasedUnfortunately, Logitech is not obligated to provide additional replacements that add up to what was purchased from a third-party reseller [redacted] purchased this unit from an Amazon marketplace reseller paying almost double our MSRP retail priceWe have made an exception only for his case and we have stated in his case to receive one additional unitAll terms have been stated in his case notesWe cannot honor to send three different units If he wishes to continue with this process, he will need to contact Logitech support or respond to the support email that he received in order to complete his warranty replacementWe will also require this supposed defective unit to be returned to our return center before we can release his replacement(s) Regards, Logitech Inc

Dear ***, On behalf of the Logitech team, we apologize for your frustrating experience with this particular AgentWe did review the full email interactions and this is definitely not the way we want our customers to be addressed We're going to deal with the matter seriously and will be providing the necessary action to address the mishandled situation with your Wireless Trackball M As for the replacement that was delivered on June under tracking number [redacted] , we double checked it and confirmed that what was sent to you is brand new and should be a sealed retail box of the Wireless Trackball M570.We also want to confirm that the a replacement product is warranted for the remainder of the original product’s warranty period, normally based on the date of purchased or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.Since you purchased the Mfrom [redacted] on July 2016, the Warranty coverage of your product that the new replacement now carries is until July Please don't hesitate to reply to reach out if you have addition questions or concern regarding your Wireless Trackball Mand we'll be happy to respond back as soon as possible Thank you very much for your feedback, your voice is important to us and is being used to review and help us achieve our goal of creating an Amazing experience.Warm regards,Logitech [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Logitech apologizes to [redacted] for the delay to respond to his support claimWe have assigned someone to assist [redacted] immediatelyPlease refer to case number: XXXXXXXX to continue this claim only Best Regards, Logitech Inc

Logitech apologizes to [redacted] for the delays regarding his warranty claimSomeone from our escalation team has already initiated a replacement for himThe replacement was shipped out todayPlease allow up to hours for [redacted] to show transit information on their websitePlease use *** tracking number: [redacted] to tracking this shipment as we do not monitor these deliveries Best regards,Logitech Inc

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ In regards to [redacted] warranty claim, we had already submitted and approved a warranty replacement on 8/4/A tracking number: 1ZR6VXXXXXXXXXXXXX was sent to [redacted] ***'s email the next day when the tracking number was provided in our system [redacted] contacted us on 8/7/in which he has stated he did not receive his packageWe investigated and a UPS tracer was submitted on 8/10/and we received a final note from UPS on 8/19/that this was confirmed received by the customer (see attached)Based on this note, his warranty replacement has been confirmed receivedThere is nothing more we owe [redacted] at this time Best regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, I do not receive the tracking number "sent to [redacted] ***'s email the next day when the tracking number was provided in our system." I can provide my email history for reference: on Aug 4, 2015, I do receive an automatic notification saying replacement product releasedBut there is NO tracking number, so I could not track the packageOn Aug 5, I receive the satisfaction survey, but also, there is NO tracking number for me to track On Aug 7, 2015, since I really want the tracking number, I contact Logitech, and for the first time I get the tracking number, but according to UPS system, the package has already been delivered and left at the front door(I can't track the package before they delivered and left at the front door.) So I request to start an investigationAccording to UPS, since the shipper do NOT request a signature, so they can deliver it at the front doorAnd I need to contact the shipper for further information Then I contact Logitech, and they refuse to provide any further help The proof of delivery only proof the package was left at the front doorThere is no proof for me to actually get the packageAnd the phone number XXXXXXXXXX do NOT receive any acknowledge, I can also provide the history for reference Final Business Response / [redacted] (4000, 17, 2015/12/23) */ Logitech apologizes for the delay in this UPS investigationUPS did not inform us of their mistakeWe were told to inquire and submit another investigation tracer to complete this investigation on 12/9/after [redacted] ***'s contactUPS only informed us on 12/18/completion of this investigation and provided us another documentation this was not found (see attached file: R6V217_91_XXXXXXX.pdf) Based on this, we have processed a replacement for [redacted] but he has updated his delivery to be picked up at: UPS Access Point possession on 12/23/We are sending a reminder to have this picked up by the due dateSee details below Package Must be Picked up By: Wednesday, 12/30/ UPS Access PointTM Location: [redacted] @GMAIL.COM [redacted] S [redacted] ST [redacted] XXXXX Best regards, Logitech Inc Final Consumer Response / [redacted] (2000, 19, 2015/12/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I do have received the notification, and picked up the package by myselfThanks for the cooperation, and I really appreciate the help from Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Logitech apologizes for any inconvenience caused to [redacted] on the resolution of his case We suggest our customers not to open multiple cases since this makes it difficult for us to folland the same information is requested multiple timesWe apologize for any inconveniences causee by this We already received Liqi Zhou shipping address and product information and we will honor his warranty request and will send a functional mouse as requested Logitech appreciates [redacted] patience on this process Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Logitech contacted me with a quick replacement

Complaint: [redacted] I am rejecting this response because: No apology is acceptable from this company after what I have gone through with themThere communication with the customer is horribleAlso they refused to respond to my Revdex.com complaint until months laterUnacceptable! I will be persuing further lawful action against the company! Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Logitech understands [redacted] 's complaint but we have a policy to review the details of their warranty claim based on our option as per our 'Limited Hardware Warranty' As for stating the comparable pricing from our website, the price of our GSurround Sound Headset is a promotional price that will only last till June 14, Our regular price is $USDThis is why our support agent is required to look into this replacement request before it can be approved Logitech is making an exception for the replacement request [redacted] 's will need to contact our customer support for further details, as the supposed defective unit will need to be returned before we can release the replacement unitPlease refer to case #XXXXXXXX Thank you for your patience in our process Regards, Logitech Inc

Initial Business Response / [redacted] (1000, 6, 2016/02/01) */ Logitech sincerely apologizes to [redacted] for the long delays in responding to the warranty claimOur support team has been in recent contact with this customer and a warranty RMA has been processed and approved alreadyA UPS tracking number will be provided shortly after it's been generated in the system We thank you for your patience Regards, Logitech Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2016/01/28) */ Logitech apologizes for the delay of the reply on [redacted] case We're glad to confirm our customer already received her keyboard on Wednesday, January 27th with the tracking number: [redacted] Logitech appreciates [redacted] cooperation on this case Warm regards, Logitech Customer Care Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the replacement keyboard/mouse last weekThanks for your assistance in resolving this matter

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Logitech is happy to assist [redacted] with a warranty replacement as long as all requirements are provided to Logitech before a replacement can be releasedThe receipt in which [redacted] has provided in invalid to what was purchased according to AmazonIf he wishes to pursue this claim, please contact Amazon for details or another copy of his proof-of-purchaseAlso, a return of the supposed defective unit must be returned to our return center If [redacted] wishes to continue with this warranty claim, please contact our support number at X-XXX-XXX-XXXX and reference #XXXXXXXX for additional support Regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) So if I return my bad item, I still won't get a replacement? Final Business Response / [redacted] (4000, 9, 2015/11/03) */ Before [redacted] can be approved to receive a replacement from Logitech, we will need a valid copy of his proof-of-purchase for his Performance Mouse MX from AmazonThe Amazon invoice information that [redacted] has provided did not have his information for this Logitech product purchaseThis was validated by Amazon themselves We recommend for [redacted] to contact Amazon immediately for a valid copy of his purchasePlease do not return the supposed defective unit as this will be rejected and returned For further concerns or questions, please contact our support team and refer to case number: XXXXXXXXThis will allow us to quickly find the contact history when needed Regards, Logitech Inc Final Consumer Response / [redacted] (4200, 11, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't understand why the serial number can't be used to validate itEvery other company does it this wayLogitech, may I have your take on this?

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Logitech apologizes to [redacted] for this inconvenience to his purchase of the GArtemis Spectrum Wireless Surround Sound Gaming Headset but we cannot refund his purchase since it is a working unitSince he recently purchased this from Best Buy and was not satisfied with this unit, he can return this to them for a refund Best regards, Logitech Inc

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Mr [redacted] accepted in written on September 12th, that he would accept the ZSpeakers : "if the Zspeaker is the only thing that you're willing to replace it with, then that's fine" Logitech can fulfilled this promise through the Order O-XXXXXX that will be delivered by UPS with the Tracking Number 1ZAXXXXXXXXXXXXXXX Logitech already fulfilled customer's written agreement." Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was under pressure to accept whatever was offered because I was told only a replacement worth MSRP $would be offered (which makes no sense, nothing is $and nobody pays MSRP on these products) or nothing would be offeredI made it really clear in the exchange that I wasn't pleased with what was being offeredHonesty, a Zisn't even a headphone and shouldn't even be offeredI picked it because it was the only thing I could pick because that was the only thing in the MSRP $price range, so I more or less had to pick it because I was pressured into itI did request either a Gor UE900s before that (which is what the replacement should beWhy would you replace a headphone with a speaker or anything else?)Why can't you just repair the headphones? I know you said no more were in stock, but it shouldn't be too hard to replace the headband Final Business Response / [redacted] (4000, 10, 2015/10/07) */ As stated in current case responses to [redacted] ***, the options Logitech offered are 1) USB Headset H540, 2) GStereo Gaming Headset or 3) a refundWe cannot offer anything higher in price as what De [redacted] purchased was from a liquidator reseller purchased at a very deep discount compared to our MSRP price of $ Under Logitech's 'Limited Hardware Warranty' (http://www.logitech.com/en-us/footer/terms-of-use/&id=3101) under remedies, states our policy and we have made a generous exception already in [redacted] ***'s case Regards, Logitech Inc Final Consumer Response / [redacted] (4200, 12, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company won't replace or repair the headphones, nor would they replace it with a equivalent product of equivalent performanceJust because I bought the product on clearance doesn't relieve the company of providing adequate warranty servicesI would not have bought a Hheadset or a Gheadset for the price I paid for the UEAlso, the UEnever sold for MSRPWhy does it matter if I bought it for under MSRP? None of Logitech's products are ever listed as MSRPFor example the $(on Amazon) speakers I was offered has an MSRP of $100, but it never even sold for that priceIt was always selling for $

Complaint: [redacted] I am rejecting this response because: After attempting to contact Logitech corporate office by phone, I have never received a call back After (even today) requesting a supervisor look into this case, no supervisor ever responded I have been refused several times to speak with a supervisor The Revdex.com complaint was ignoredNot even a replyIt was me trying and trying via emails to Logitech and phone calls to logitech to say my Revdex.com complaint was ignored This 'supervisor' that took my complaint about the Revdex.com complaint being ignored was going to contact me and never did The only thing Logitech is interested in is making sure they close this case (now that they know about it) I want corporate office to call meI seek compensation for this 'situation' This was promised to me by a supervisor (which never contacted me back AND LEFT NO NOTES ON THE CASE FILE) After reading other Revdex.com complaints and realizing the same behaviour has happened to others, I have some things to discuss with the company Lgitech, you have a reputation of ignoring and not being prompt Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Logitech sincerely apologizes to [redacted] for the delay to his response on his case and investigation regarding his order under: XXXXXXXXXXLogitech has already initialized a refund under number: XXXXXXXXX created for this transaction in the amount of $He will see this on his statement within 3-business days Best regard, Logitech Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I requested a replacement, not a refundAfter asking why I was issued a refund I was told that I could have had a replacement, but since they had already issued the refund they could no longer do so If I'd wanted a refund I would have cancelled the charge on my Mastercard weeks ago instead of dealing with this abhorrent supportI want the sale price recognized Final Business Response / [redacted] (4000, 11, 2016/01/04) */ Unfortunately, when a package is lost by UPS, we can only credit for the full purchase and not replace this unit [redacted] was credited in full on his purchase on 12/23/9:24:AM CSTLogitech apologized but we cannot reverse this transaction Due to this inconvenience, we did offer a discount code of 35% using code: [redacted] to make a purchase on our websiteRestrictions were providedDue to stock inventory during the holiday, some products may not be available Regards, Logitech Inc Final Consumer Response / [redacted] (2000, 13, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Logitech apologizes to [redacted] for the inconvenience he has experienced with his Logitech Marathan Mouse Mand for his delays to receive a replacementAfter much discussion on what would be the appropriate replacement for what *** [redacted] purchased, it seems a replacement has been decided and agreed upon alreadyA GWireless Gaming mouse has been approved and mailed out today via UPSPlease use UPS tracking number: 1ZR6VXXXXXXXXXXXXX and monitor this delivery as we do not have signature deliveriesThis should be delivered within 5-business days Best regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Logitech apologizes to [redacted] for the delay to his warranty replacement for the Wireless Gaming Headset GUnfortunately, his return of his defective unit back to our return center has been delayed due to the Independence holiday as per his the UPS tracking information: 1ZAXXXXXXXXXXXXXXXUPS was closed on Friday July 3rdA UPS update will be advised soon once this will be delivered to us We will release his warranty replacement once his defective unit has been received and confirmedIt should take within 5- business days to arrive to himA new tracking number will be emailed to [redacted] for his replacement once this has been releasedWe suggest to monitor this deliver as well as we are not responsible for UPS activityIf there are any concerns on the UPS status for his deliveries, [redacted] should contact Logitech to check on the status of his deliver We apologize for this delay and inconvenience this may have caused Regards, Logitech Inc