Logitech

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ [redacted] was approved back in October 2014 for a warranty replacement but he was asked to wait for inventory before sending the defective unit back to us. Logitech was not able to send an elabel yet to [redacted] until inventory stocks... were replenished. New inventory did finally arrive in late February 2015 but [redacted] did not follow-up with us till July 2015. If [redacted] can provide us a confirmation of his UPS tracking number receipt to show this was returned to our return center, we will begin to submit for a replacement to be sent immediately. We have certain locations to send defective warranty units. If he can also provide where this was sent, we can investigate with this location if they received [redacted] ***'s unit. We apologize for this inconvenience for we cannot do anything further until we receive confirmation that his defective product was sent back to us. Best regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Logitech can not locate returned camera by OEM serial number. The only means of tracking a returned camera is UPS tracking number.. Their internal return process require product to be tracked through out their system referencing only through a UPS number and not the OEM serial number on the product.. I have offered to provide logitech the serial number I provided as part of the RMA return quality system, for a UPS tracking number required for all returns Final Business Response / [redacted] (4000, 10, 2015/08/27) */ Logitech cannot use product information alone to locate where a return is. Logitech sends out electronic UPS labels to use to return defective unit(s) to our return center. This label will show details of this return. This label was not even created for [redacted] yet as we needed to assure that our cameras would be in stock first. Like we stated on our previous comment, if [redacted] can provide us a confirmation tracking number or delivery receipt that shows this was returned to our return center, we will be happy to provide a replacement immediately. Regards, Logitech Inc Final Consumer Response / [redacted] (4200, 12, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) the camera was returned to Logitech with a label. Logitech can not locate tracking number that was provided.. would Logitech be able to provide tracking numbers for the 3 previous cameras returned for warranty replacement, if that is the method of tracking? please advise on 3 previous tracking numbers that were successful warranty replacements..

Case #: [redacted] Logitech appreciates [redacted] feedbackWe apologize [redacted] is not satisfied with the replacement product sent and for the delay of our replyIf [redacted] provides Logitech with a copy of the sales receipt or dated itemized receipt and if his product is still covered within the warranty period, we will process a refund for the price paid, provided that the hardware is returned to the location designated by Logitech via the pre-paid shipping label we will prepare on this effect

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ Logitech apologizes to [redacted] for his inconvenience regarding our RMA warranty policies [redacted] has been approved for a warranty replacement already but in order for us to release his replacement, he will need to return the supposed defective unit back to our return center firstOnce verified this was returned, we will release his replacementWe do not advance replacements to our customers as this is a company policyOnce agreed, our escalation team will provide [redacted] a UPS prepaid shipping label for his convenience If he wishes to continue with this process, please contact support with case: XXXXXXXX or reply to his case response and we will begin to process his replacement process Best regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all the item is not "Supposed Defective" It is clearly defective and is verifiable as such via the photographic evidence provided to Logitech during the initial phase of contact with the company Also saying its company policy not to replace a defective item before it is returned may be true how ever as noted in previous complaints filed against the company with the Revdex.com have shown, the company makes exceptions to this "Policy" which considering the circumstances of the entire complaint I feel and should be granted this exception as well This is not a webcam, or speakers, or headsetThis is a keyboard which cost $plus tax and is vital to the computer system's most basic operation I cannot and will not be forced to purchase another keyboard or loose all use of my computer just to further this warranty claim The company has offered to "Expedite" shipping a replacement of lesser quality and price, how ever that is based on them receiving the defective product back to their warehouse prior to this being grantedAs has been shown in several other complaints filed with the Revdex.com, Logitech is not reliable in receiving items back to their warehouse in a timely mannerIt has been noted in numerous complaints that items were shipped with tracking information back to the company and either misplaced, never checked in, or improperly checked in resulting in substantial delays to replacing defective items for consumers As such I will not be able to in good faith trust Logitech to handle this warranty exchange in a timely manner and therefore refuse to accept the proposed resolution from the company Final Business Response / [redacted] (4000, 9, 2015/12/11) */ [redacted] does not want to continue with his warranty claim but we understand his complaint regarding our return RMA processAll companies have their own procedure and this is oursLogitech requires the unit to be returned based on this priced unit If he wishes to continue with this process, he will need to contact our support team to refer to history case notes: XXXXXXXX and we will continue to process his replacement process Best regards, Logitech Inc

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Logitech apologizes to [redacted] for the delay regarding his warranty replacement of the Logitech Alert 700N Indoor Security CameraWe have informed one of our escalation agents to take care of [redacted] 's replacement and have this immediately sent to him before the end of this week We truly apologize for this delay as [redacted] ;'s case was automatically closed due to no activityIf [redacted] has further concerns, please refer to the old case: XXXXXXXX Thank you for your understanding Regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Logitech was very responsive to settle this issueI have received a tracking number for the replacement and it is supposed to arrive by the end of the week

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Logitech understands [redacted] ***'s complaint regarding this Logitech Wireless Gaming Headset GWe can offer to send the same replacement gaming headset or of another gaming headset similar in value as his warranty claim replacementWe have also offered a better upgrade to his Gaming headset as a replacement since he did not want his current productWe will not offer a refund for his purchase There are further instructions on how to receive this warranty replacementPlease refer to case number: XXXXXXXX We apologize for this inconvenience Best regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will only accept a full refund, not a replacement, because I have already received a replacement which failed in the EXACT same way ALMOST EXACTLY the same amount of time after the original had, so there is clearly a problem with the entire GlineI dispute logitech's claim that they offered me an "upgrade"I purchased a G930, not a different headset, so since they cannot manage to produce a working GI will only accept a full refund Final Business Response / [redacted] (4000, 10, 2015/12/10) */ As we have stated before, we will only honor to replace with the same unit or an upgrade for [redacted] ***'s unit which would be the GArtemis Spectrum Wireless Surround Sound Gaming HeadsetRefund is still denied as [redacted] has only received one replacement from usAll requirements to receive this replacement is still the sameFor further instructions, please refer to case number: XXXXXXXX Regards, Logitech Inc Final Consumer Response / [redacted] (4200, 12, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I have stated before, I will not accept another replacement because Logitech is committing fraud by deliberately selling a product line where the entire line suffers from the same issue that causes it to fail in the exact same way in the same amount of time after purchase/receiptI will only accept a full refund, and will now be filing a lawsuit against Logitech in small claims court for damages

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Logitech apologizes for any inconvenience or delays to [redacted] regarding his Alert Security camerasLogitech strives to provide high quality productsLogitech denies that there is a systemic issue with our Alert Security cameras, and points out we have a generous warrantyLogitech attempts to assist with troubleshooting before we can approve a replacement [redacted] one defective unit is to arrive at our return center on 8/6/At that time, we will validate the return and release a replacementNo refund can be offered at this time [redacted] 's warranty has already past and we are already making an exception to replace this camera We apologize for any inconveniences Regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Logitech's position that they are making an exception as the camera they are replacing is out of warranty is simply outrageousThat camera was a replacement for a camera that was defective within days for purchaseI had to wait months to replace that camera because they had discontinued the product and had no replacement items! When they finally sent me a replacement it was INOPERATIVE out of the boxNow they have the gall to claim it is out of warranty! I purchased camerasOne was defective out of the box and was replaced by AmazonThen cameras failed and were just replaced after waiting for many monthsNow one of the replacements has failedThat means that in total that in total I have received cameras, of which have been defective (in the unlikely event that the replacement cameras they just sent me do not failThat is a ridiculous failure rateFurthermore, a short look at Amazon reviews of the product shows that 40% of customers gave the product star as it failedSee link: http://www.amazon.com/Logitech- [redacted] It is simply not credible that there is not a systemic quality problem with this product When I purchased these cameras in Spring 2014, I expected to have an operative security system for my homeI HAVE NOT HAD ALL CAMERAS OPERATIVE AT ALL DURING THAT TIME! Furthermore, I continue to get charged for using the Logitech commander software that is required to use the cameras properly The correct and elegant response would be for Logitech to refund these cameras that simply do not work as advertisedI have yet to get any value from them despite paying almost $for them Failing that, as they appear to have great confidence in their product, I would suggest they give me a year warranty for these cameras and provide me the Commander software for free for years in recognition that I have never had a fully working system to date due to Logitech's quality issuesIn this way, if the quality is as good as they now position it to be, it will no cost Logitech any money Final Business Response / [redacted] (4000, 9, 2015/08/13) */ Logitech apologizes to [redacted] for his inconvenience but at this time, we can only extend his warranty up to a year due to our stock delays and delayed responsesLogitech cannot extend our warranty indefinitelyAll notes of this claim and his warranty has already been included on his case under: SF XXXXXXXXNo refund will be approved at this time Apologies to [redacted] Regards, Logitech Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear ***,This letter is regarding the Revdex.com Complaint you submitted on June 2ndBefore even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you for any inconvenience this may have caused.At Logitech, customer satisfaction is something that we take very seriously and would never compromise under any circumstancesUnfortunately, sometimes unavoidable mistakes happenIn such rare cases, a satisfactory solution is always in place and preventable measures are introduced.After a thorough review of your case, we have managed to pinpoint the reasons leading to this errorOur product MX Anywhere was not missing from our list of exclusionsThis is clearly a mistake from our side and we take full responsibility for it.In our attempt to serve you better and retain you as one of our valuable customers, we are going to provide you a discount code for the purchase of the MX Anywhere Our Escalation Manager will be contacting you shortly to coordinate on thisWe hope you find these actions satisfactory and up to your expectationsThis is the least that we can do to address the unintentional inconveniences that we caused.Sincerely,Logitech [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Logitech apologizes sincerely to [redacted] for his delay of his warranty replacementWe have approved his replacement unit today for a UPS 2nd day delivery for his inconvenience [redacted] should be receiving an email with a UPS tracking number within hours [redacted] is recommended to monitor this delivery as our deliveries are done with no signature required If there are anymore concerns or questions, he will need to contact support for further directions We again apologize for this inconvenience Regards, Logitech Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)