Thank you for your assistance in the matter We have reviewed the complaint sent in by [redacted] Mr [redacted] did come to ***ny Londoff Chevrolet to purchase a new vehicle in October of Initially, he wanted to purchase Our sales representative, [redacted] ***, provided him with several purchase options as seen on page of the attached documents Mr [redacted] did not want his payment to be over $ Mr [redacted] explained that there was no way to get a payment under $on the vehicle he wanted We do offer a trade guarantee but the vehicle being traded must be retail sale worthy Mr [redacted] 's Venture Van was not We sold it to a wholesaler It's value was $but we gave him $for it Mr [redacted] then suggested Lease as an option He provided two different Lease options, see Page two and three of the attached document The Lease options were explained to Mr [redacted] by [redacted] and by our finance manager, [redacted] *** Mr [redacted] wrote a Buyers Order outlining the terms of the Lease - months 10,miles a year Mr [redacted] signed the Buyers Order, see page four of the attached document A credit application for the lease was completed by [redacted] ***, signed by Mr [redacted] , see page five of the attached document Mr [redacted] then complete Lease Agreement which details the terms of the lease including the financial responsibilities of the lessee, Mr [redacted] This document shows that he received $in rebates and $in trade allowance Mr [redacted] also provided the first month's lease payment of $ All of this information can be found on pages six, seven and eight of the attached document Please note on pages six and seven Mr [redacted] initialed and signed the document acknowledging his consent In July 2015, Mr [redacted] and his daughter, [redacted] came back in to the dealership They were interested in getting out of the lease and purchasing a vehicle [redacted] ***, [redacted] , III, [redacted] and S [redacted] , all employees of ***ny Londoff Chevrolet went over various options to make this happen The current value of the vehicle is less than the actual lease buyout The value of a vehicle depreciates at a higher rate at the beginning That happens with a purchase or a lease It takes time to rebuild equity in your vehicle We offered several purchase options but none met their approval The reason Mr [redacted] did not purchase to begin with was because the payment was too high That is still the case We have been extremely open to assisting Mr [redacted] He signed a lease agreement with GM Financial The terms were explained to him in detail We have given them an option to trade in the vehicle in question and purchasing a new vehicle, but the payments were not what they wanted We even suggested trading in the vehicle and purchasing a less expensive vehicle but that was also not acceptable At this point, we do not know what more we can do to help He has a Lease agreement he needs to honor Thank you again Please let us know what more we can do
Thank you for your recent communication regarding our customer, [redacted] *** Our service manager explained everything to Mr [redacted] when he came to the dealership I have attached a copy of the GM Owner Benefit Program On page one it references the years/24,miles of Included Scheduled Maintenance In the notes on the third page it clearly states that there is a Maximum of four service events allowed in that time frame I have also attached the past five repair orders for Mr*** As you can see, Mr [redacted] received four free oil changes and tire rotations before he was charged for the fifth event Please let me know if you need more information Thank you again
[redacted] brought his Cavalier in to our service department on June 3, The vehicle has 183,miles on it We had never seen the vehicle before His concern was the driver side front window was off track When he checked his vehicle in, he was informed that the minimum diagnostic fee was $and the hourly rate was $ He signed the repair order stating he was aware of the pending charges We removed the door panel and found that the regulator was flopping around inside the door We attempted to reinstall the regulator and then determined that it was faulty and needed to be replaced We contacted Mr [redacted] and informed him that a new regulator would be $ He declined the repair We reassembled the door The total labor for the diagnosis was one hour for a charge of $ Mr [redacted] arrived refused to pay He became irate and belligerent He screamed obscenities at our receptionist, cashier, service advisor and service manager Our service manager tried to calm Mr [redacted] down but he continued screaming obscenities Our service manager told him we would not release his vehicle until he paid the $owed our service department Mr [redacted] finally paid and then was escorted out of the dealership Certainly, we never want to surprise our customers with excessive charges but Mr [redacted] was informed upfront what charges to expect We do not appreciate having our employees and other customers subjected to obscene and threatening language We have attached the repair order showing that [redacted] was aware of the estimated diagnostic charges He also initialed the minimum diagnostic charge He was informed up front of any charges Thank you for your assistance
Complaint: [redacted] I am rejecting this response because: That is a lie, I called [redacted] 4/and they show no records of any check or messages that a check was posted so I CALLED [redacted] the warranty company and they said as of today 4/my warranty is still active and has not been canceled Sincerely, [redacted]
Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@londoff.com The customer purchased a Chevrolet Spark in July He returned with the vehicle at 24,miles in September He was having issues with the SparkWe could not duplicate the issuesHe brought the Spark back several times for various recalls and the issues we could never duplicateHe was given a Cruze to drive as a courtesy, while his Spark was being worked onHe really loved the CruzeIt is a larger vehicle than the Spark and drives differentlyHe desperately wanted to trade the Spark for a CruzeHe was upside down on the Spark so there was no equity to work with and the Cruze is a more expensive automobileIn November 2014, Mr [redacted] was able to trade him out of the Spark and into a Cruze at a loss to the dealership of $2,We also had to take an additional loss on his Spark when we sold it of $1,(On a side note, the new owner of his Spark has not had any issues with the vehicle since taking ownership.) We feel we have been more than generous with this customerWe have reviewed his paperwork extensively and there is no mention of his sales taxIf a customer wants the sales tax included in the purchase of their vehicle or if we negotiate the sales tax in the deal it is always noted in the paperwork and both parties must sign itThere is absolutely no mention of taxesAt this point, we feel we have gone above and beyond to assist this customerThank you for you assistance
Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ [redacted] came in to have recall performed on her front seatsWhen she was leaving the dealership she expressed concerns that we had damaged her driver's seat coverOur service manager, [redacted] , inspected the damage and determined that it was a pre-existing issue based on the age of the damageThe pad under the seat cover was torn and rolled over and there was a hole in the left front corner areaThere was also another area that was damaged on the left side that the customer admitted was already thereAs a goodwill gesture, Mr [redacted] partially removed the front part of the cover and put the damaged seat cushion area back in placeHe also offered to have an interior repair technician come in - at our expense - and make a repair to the coverMs [redacted] agreedUpon further inspection, our interior technician determined that the repair could not be made because the temperature on the repair process would cause additional damage to the adjoining seat cover panelHe also commented that we did not cause the issue with the seat coverHe commonly sees this type of damage on vehicles with that style front seatThe seat cover tends to rub on the hard plastic side cover that houses the power seat switches when the driver enters and exits the vehicleThe hole is from use over timeMr [redacted] explained that we would not replace the seat panel at our expenseMs [redacted] threatened to contact Channel news so the conversation endedWe have been more than helpful to Ms [redacted] but she must understand that the damage in question is from wear and tear over timeThank you for you assistance
Complaint: [redacted] I am rejecting this response because:I signed the paperwork because I already lost one car didn't want to lose twoI believe the price should be adjusted to what drew me to their company from anotherI have also contacted attorney general at this point They are using their website to get people there then use ,"website error." The company was very aware of my disappointment and when I tried to reach higher power I was denied I was even transferred to "***" whom was supposedly the CFO but I come to find out he is just the sales manager Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I bought my truck in but it was running worse than before it did run but would cut offthe ECM I had they gave back to me because they said it had flaws.They said they would get me one and order it - I was expecting a new one but this one was refurbished but it had flaws and ran worse.I got one from the commercial transmission place after I got my truck back because it was not programmed right., [redacted] in St Louis / took my original ECM from and programmed one because they had it so messed up he couldn't do the transmission rebuilt because it was a mess I assumed Johnny Londoff was ordering me a new one Anyway, comm transmission company was able to program it and my truck is running perfect nowJohnny Londoff never once told me it was not returnable nor did he mention GM policy is not to refund on any electrical parts I understand English very well and I can hear good and not once did I hear that this part was not returnable nor did I see it written = but if that is what they want after I paid $2959.xx - and they can't refund me $for the faulty part - then I would never refer them to Johnny Londoff and will file a complaint to GM Complaint DeptBut my truck is running better than ever now due to Comm Transmission - which informed me it was a faulty ECM and the transmission couldn't be repaired if the ECM was not working they did install a ECM but not new as explained Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2015/12/03) */ Ms [redacted] brought her Impala into our dealership in February of for the first timeShe purchased the vehicle somewhere elseThe first time we saw the vehicle it had over 77,milesBelow are the dates we have had this vehicle in our service department: 2-8- 6-27- 5-12- 7-22- 11-20- We repaired and/or replaced the transmission on 6-27-and 5-12-The first time it was covered by warranty and the second repair we got assistance from GM When the car came back on 7-22-it had 112,At that time we recommended repairs but the customer declinedThe customer declined any repairs at this timeThe engine oil pan gasket was leaking oil, the oil filter adapter was leaking oil, transmission oil cooler lines fittings were leaking, the engine front mount was broken and needed to be replaced We did not see the vehicle again until it came in on 11-20-with 147,miles Obviously, there are gaps in the service historyHaving not seen the vehicle for over 35,miles and not knowing the maintenance history of the vehicle, we can not be held responsible for the current repairsWe do want to help herA new member of our sales team, [redacted] has attempted to contact Ms [redacted] on several occasionsWe will do our best to try to trade her out of her vehicle
Complaint: [redacted] I am rejecting this response because: I was not told I needed additional documentation for the vehicle during the time of purchaseI was not advised that if my discharge paper work from my bankruptcy was not reicieved Johnny Londoff dealership would pick the car up from my place of residency before leaving the dealership If I was advised of these conditions I would not have drove the car off the dealerships lotThis entire situation was in no way my fault I am requesting reimbursement for the purchase of insuranceThis dealership misleads their customers to get a car saleJohnny Londoff dealership is at fault please accept full responsibility for this situation at handI am not satisfied with their response Sincerely, [redacted]
[redacted] had her Chevrolet Blazer towed to our dealership because the vehicle would not crank and would not start It was the first we had seen the vehicle Our service adviser explained that we would need to perform a diagnostic test on her vehicle at an hourly shop rate of $ The minimum diagnostic charge would be $ [redacted] agreed Our technician performed a starting system check and verified that it was a bad starter Our technician smacked the starter with a hammer to loosen any debris that may be leading to the problem and the vehicle started This was explained to [redacted] She denied the recommended replacement of the starter We did not instruct her to purchase a new key Her current issues are not related to her initial complaint Given the age of the vehicle and the mileage, it is not unusual for there to be multiple issues We have explained all of this to [redacted] She has paid for the initial diagnosis and a new keyWe will need to perform an additional diagnostic test to determine what is wrong with her vehicle Thank you for your assistance in this matter
Mr [redacted] 's Impala has 71,miles His warranty has expired We are working closely with General Motors to get his vehicle repaired at little to no cost to him Today we replaced the Cam Shaft Sprockets After the vehicle is test driven we will know better if the repair was successful General Motors also issued a $2,Owner Loyalty for Mr [redacted] for the purchase of a new vehicleHe has an outstanding loan on the vehicle that will be need to be paid off when he makes a purchase Our sales team, has attempted to trade him out of his car but to date he has been reluctant We are doing everything we can to get his car repaired properly or get him traded into a new vehicle
On April 13, 2018 we responded to [redacted] original complaint. We offered her a 50% discount on the new repair as a good will gesture. We also had a member of our sales team contact her regarding trading out of this vehicle. Given the age and the high mileage, additional repairs may be needed. Thank you.
Complaint: [redacted] I am rejecting this response because after I spoke with ***, their Marketing Director, she informed me that a check was overnighted to my lender and should be received Wednesday 4-26-My balance has not changed and still remains the incorrect amountThere is also the fact that once I originally noticed the error I immediately contacted the dealership and [redacted] informed me that everything added on to my file would be removed after daysIt was day when I wrote my reviews and the day after [redacted] contacted me to inform me that she would take care of everythingWhich means that not only did the dealership add on things I never approved, but they also lied to me about fixing them the first timeIt took a second round of arguing to get anything done Sincerely, [redacted] ***
Thank you for assisting us with this customer [redacted] and [redacted] purchased a Chevrolet Trax from Johnny Londoff Chevrolet on July 14, The vehicle loan was financed through their credit unionWe gave the title to the ***s on July 14, We had them sign and date the title indicating they received it Attached is a copy of the title including their signatures, indicating they received it Unfortunately, they failed to pay their sales tax in a timely manner The State of Illinois says they received the taxes on the purchase on October 25, They were due by August 15, The State of Illinois assessed late fees and penalties because the taxes were paid late The responsibility for the taxes falls to the consumer The statement from the State of Illinois clearly states the the ***s did not make full payment by the required due date The Final Notice of Tax Due from the State of Illinois Department of Revenue is dated January 31, It clearly states "To avoid cost of collection fees, additional penalties and interest for this assessment, you must pay on or before March 2, (Attached is the Final Notice of Tax Due that [redacted] dropped off at our dealership on Friday, March 24, 2017.) We hope this clears up any confusionThanks again
Two times ago she was in and paid for the oil change The next time she came in and we did another one within 3,miles We started an oil consumption test In order to start this test , you need to have a fresh oil change and come in every 1,miles to check the oil Her warranty will expire at 100,miles We want her to come in before the warranty expires, so she won’t be charged that $3,000-$4,bill I’ve called the customer and left her a message to try to explain it to her that she needed a fresh change before we could start this test We are not trying to take advantage of her I will try to call her again and ask what else we should do I would be glad to give her a free oil change, but hopefully she will come back every 1,miles so we can check the levels to see if we need to go further with her timing chains, which would be covered if she’s under the 100,miles
Contact Name and Title: [redacted] Marketing Contact Phone: XXX-XXX-XXXX Contact Email: ***@londoff.com The customer purchased a Chevrolet Spark - base modelThe MSRP on the vehicle was $13,We gave the customer "Supplier Pricing" on the vehicle - $12,He also received the $available rebateUnfortunately, he did not qualify for all of the incentives available on this vehicleThese incentives included - Trade Assist and Incremental Private OfferWe initially offered him $1,for his trade in (Because he received Supplier Pricing, he did not qualify for the $2,Trade Assist that was listed on our web site) and when that was not sufficient, we upped it to $1,500.(1)He decided not to trade in his vehicle so the Trade In discount was not applied to his purchase priceHe also did not qualify for the $1,Incremental Private Offer(2) That totals $3,in incentives that he did not qualify forHere are the disclaimers for the two incentives he did not qualify for (1) Must trade in a or newer vehicleNot available with GM EMPLOYEE or GM SUPPLIERPowertrain (Engine, Transmission, drive axles) must be in good working orderTrade must be able to be sold retailThis is not a GM RebateSee dealer for details (2) CHEVROLET IS ANNOUNCING AN INTERNET PRIVATE OFFER FOR SELECT CUSTOMERSCUSTOMERS WHO RECEIVE THIS OFFER CAN USE IT TOWARD THE PURCHASE OR LEASE OF AN ELIGIBLE NEW AND UNUSED CHEVROLET MODEL DETAILED BELOWIMPORTANT PROGRAM NOTES: - ONLY CUSTOMERS WHO RECEIVE THIS OFFER ARE ELIGIBLETHERE WILL NOT BE A MANIFEST LIST- THIS OFFER MAY ONLY BE USED ONCE TOWARDS THE PURCHASE/LEASE OF AN ELIGIBLE VEHICLE- ONLY ONE QUALIFYING DOCUMENT MAY BE USED FOR REDEMPTION PER PURCHASE/LEASE- THIS OFFER CAN BE TRANSFERRED TO INDIVIDUALS RESIDING IN THE SAME HOUSEHOLDBOTH THE TRANSFEROR'S (ORIGINAL INTENDED CUSTOMER) AND TRANSFEREE'S RESIDENCY MUST BE VERIFIED WITH CURRENT DRIVER'S LICENSE OR STATE IDENTIFICATIONVERIFICATION OF ELIGIBILITY: CUSTOMERS MUST PROVIDE PRINT OUT OF EMAIL WHICH CONTAINS AN AUTHORIZATION NUMBER TO DEALER TO RECEIVE THIS OFFERDEALER MUST OBTAIN A NINE (9) DIGIT APPROVAL CODE BY LOGGING INTO WWW.GMGLOBALCONNECT.COM OR CALLING THE AUTOMATED SYSTEM AT X-XXX-XXX-XXXXTHE APPROVAL CODE WILL APPEAR ON THE CUSTOMER-DEALER AGREEMENT (CDA)DEALER MUST PRINT THE CDA (IF CALLING X-XXX-XXX-XXXX, THE CDA WILL BE FAXED TO THE DEALER)DOCUMENTATION FOR AUDIT REQUIREMENTS: - DEALER MUST DENOTE/AUTHENTICATE ON THE EMAIL WITH SIGNATURE AND DEALER CODE FOR EACH INDIVIDUAL AUTHORIZATION NUMBER USEDONLY LEGIBLE COPIES ARE ACCEPTABLE DUE TO NEED TO RETAIN WITHIN EACH DEAL JACKET FOR GM AUDIT PURPOSES- A COPY OF THE CUSTOMER'S DRIVER'S LICENSE AND PRINTED OR FAXED CUSTOMER-DEALER AGREEMENT (CDA) MUST BE RETAINED IN THE DEAL FILE- IF TRANSFERRED TO AN INDIVIDUAL RESIDING IN THE SAME HOUSEHOLD, PROOF OF ELIGIBILITY ALONG WITH PROOF OF RESIDENCY (DRIVER'S LICENSE OR STATE IDENTIFICATION) FOR THE TRANSFEROR (ORIGINAL INTENDED CUSTOMER) AND TRANSFEREE MUST BE RETAINED IN THE DEAL JACKETMay not be stackable with all incentivesSee dealer for details These disclaimers are featured prominently on our web site under the Pricing InformationThe customer purchased his vehicle at a fair priceWhen he was still not happy we gave him floor mats and a cargo mat for the back of his SparkPlease let me know if I can be of any further assistance
[redacted] attempted to purchase a Spark on 12/14/ At that time, she was told she needed to supply us with her bankruptcy discharge paperwork to complete the loan process On 12/23/17, we contacted her and told her she must return the car until she can provide proof that her bankruptcy was dischargedShe never complied On 1/3/we were forced to repo our vehicle She finally called our salesperson, [redacted] , back after we had repo'd our vehicle He told her she needs to bring her key back and she get all of her belongings from the car and she her bankruptcy is discharged we will resubmit her paperwork On January 10, our attorney checked into the matter and the bankruptcy was still not discharged Apparently, she had filed the bankruptcy on 10/30/ As of today, she has still not come to the dealership with the key to get her belongings At this point, we have instructed our staff to remove her items from our vehicle and box them up and clean the car up for resales We paid over $to repo the vehicle, clean it and discount it for the miles driven We will not reimburse for the insurance she had to purchase to drive our car for weeks Thank you for your assistance
We have received the complaint from Mr [redacted] Attached you will find a copy of the signed Buyers Order and copy of the signed Theft Protection Program Unfortunately, we can not refund the $for this program because it was already applied to Mr [redacted] vehicle before he took delivery We are refunding him $for his trade in difference Thank you for your assistance in this matter
Thank you for your assistance in the matter We have reviewed the complaint sent in by [redacted] Mr [redacted] did come to ***ny Londoff Chevrolet to purchase a new vehicle in October of Initially, he wanted to purchase Our sales representative, [redacted] ***, provided him with several purchase options as seen on page of the attached documents Mr [redacted] did not want his payment to be over $ Mr [redacted] explained that there was no way to get a payment under $on the vehicle he wanted We do offer a trade guarantee but the vehicle being traded must be retail sale worthy Mr [redacted] 's Venture Van was not We sold it to a wholesaler It's value was $but we gave him $for it Mr [redacted] then suggested Lease as an option He provided two different Lease options, see Page two and three of the attached document The Lease options were explained to Mr [redacted] by [redacted] and by our finance manager, [redacted] *** Mr [redacted] wrote a Buyers Order outlining the terms of the Lease - months 10,miles a year Mr [redacted] signed the Buyers Order, see page four of the attached document A credit application for the lease was completed by [redacted] ***, signed by Mr [redacted] , see page five of the attached document Mr [redacted] then complete Lease Agreement which details the terms of the lease including the financial responsibilities of the lessee, Mr [redacted] This document shows that he received $in rebates and $in trade allowance Mr [redacted] also provided the first month's lease payment of $ All of this information can be found on pages six, seven and eight of the attached document Please note on pages six and seven Mr [redacted] initialed and signed the document acknowledging his consent In July 2015, Mr [redacted] and his daughter, [redacted] came back in to the dealership They were interested in getting out of the lease and purchasing a vehicle [redacted] ***, [redacted] , III, [redacted] and S [redacted] , all employees of ***ny Londoff Chevrolet went over various options to make this happen The current value of the vehicle is less than the actual lease buyout The value of a vehicle depreciates at a higher rate at the beginning That happens with a purchase or a lease It takes time to rebuild equity in your vehicle We offered several purchase options but none met their approval The reason Mr [redacted] did not purchase to begin with was because the payment was too high That is still the case We have been extremely open to assisting Mr [redacted] He signed a lease agreement with GM Financial The terms were explained to him in detail We have given them an option to trade in the vehicle in question and purchasing a new vehicle, but the payments were not what they wanted We even suggested trading in the vehicle and purchasing a less expensive vehicle but that was also not acceptable At this point, we do not know what more we can do to help He has a Lease agreement he needs to honor Thank you again Please let us know what more we can do
Thank you for your recent communication regarding our customer, [redacted] *** Our service manager explained everything to Mr [redacted] when he came to the dealership I have attached a copy of the GM Owner Benefit Program On page one it references the years/24,miles of Included Scheduled Maintenance In the notes on the third page it clearly states that there is a Maximum of four service events allowed in that time frame I have also attached the past five repair orders for Mr*** As you can see, Mr [redacted] received four free oil changes and tire rotations before he was charged for the fifth event Please let me know if you need more information Thank you again
[redacted] brought his Cavalier in to our service department on June 3, The vehicle has 183,miles on it We had never seen the vehicle before His concern was the driver side front window was off track When he checked his vehicle in, he was informed that the minimum diagnostic fee was $and the hourly rate was $ He signed the repair order stating he was aware of the pending charges We removed the door panel and found that the regulator was flopping around inside the door We attempted to reinstall the regulator and then determined that it was faulty and needed to be replaced We contacted Mr [redacted] and informed him that a new regulator would be $ He declined the repair We reassembled the door The total labor for the diagnosis was one hour for a charge of $ Mr [redacted] arrived refused to pay He became irate and belligerent He screamed obscenities at our receptionist, cashier, service advisor and service manager Our service manager tried to calm Mr [redacted] down but he continued screaming obscenities Our service manager told him we would not release his vehicle until he paid the $owed our service department Mr [redacted] finally paid and then was escorted out of the dealership Certainly, we never want to surprise our customers with excessive charges but Mr [redacted] was informed upfront what charges to expect We do not appreciate having our employees and other customers subjected to obscene and threatening language We have attached the repair order showing that [redacted] was aware of the estimated diagnostic charges He also initialed the minimum diagnostic charge He was informed up front of any charges Thank you for your assistance
Complaint: [redacted] I am rejecting this response because: That is a lie, I called [redacted] 4/and they show no records of any check or messages that a check was posted so I CALLED [redacted] the warranty company and they said as of today 4/my warranty is still active and has not been canceled Sincerely, [redacted]
Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@londoff.com The customer purchased a Chevrolet Spark in July He returned with the vehicle at 24,miles in September He was having issues with the SparkWe could not duplicate the issuesHe brought the Spark back several times for various recalls and the issues we could never duplicateHe was given a Cruze to drive as a courtesy, while his Spark was being worked onHe really loved the CruzeIt is a larger vehicle than the Spark and drives differentlyHe desperately wanted to trade the Spark for a CruzeHe was upside down on the Spark so there was no equity to work with and the Cruze is a more expensive automobileIn November 2014, Mr [redacted] was able to trade him out of the Spark and into a Cruze at a loss to the dealership of $2,We also had to take an additional loss on his Spark when we sold it of $1,(On a side note, the new owner of his Spark has not had any issues with the vehicle since taking ownership.) We feel we have been more than generous with this customerWe have reviewed his paperwork extensively and there is no mention of his sales taxIf a customer wants the sales tax included in the purchase of their vehicle or if we negotiate the sales tax in the deal it is always noted in the paperwork and both parties must sign itThere is absolutely no mention of taxesAt this point, we feel we have gone above and beyond to assist this customerThank you for you assistance
Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ [redacted] came in to have recall performed on her front seatsWhen she was leaving the dealership she expressed concerns that we had damaged her driver's seat coverOur service manager, [redacted] , inspected the damage and determined that it was a pre-existing issue based on the age of the damageThe pad under the seat cover was torn and rolled over and there was a hole in the left front corner areaThere was also another area that was damaged on the left side that the customer admitted was already thereAs a goodwill gesture, Mr [redacted] partially removed the front part of the cover and put the damaged seat cushion area back in placeHe also offered to have an interior repair technician come in - at our expense - and make a repair to the coverMs [redacted] agreedUpon further inspection, our interior technician determined that the repair could not be made because the temperature on the repair process would cause additional damage to the adjoining seat cover panelHe also commented that we did not cause the issue with the seat coverHe commonly sees this type of damage on vehicles with that style front seatThe seat cover tends to rub on the hard plastic side cover that houses the power seat switches when the driver enters and exits the vehicleThe hole is from use over timeMr [redacted] explained that we would not replace the seat panel at our expenseMs [redacted] threatened to contact Channel news so the conversation endedWe have been more than helpful to Ms [redacted] but she must understand that the damage in question is from wear and tear over timeThank you for you assistance
Complaint: [redacted] I am rejecting this response because:I signed the paperwork because I already lost one car didn't want to lose twoI believe the price should be adjusted to what drew me to their company from anotherI have also contacted attorney general at this point They are using their website to get people there then use ,"website error." The company was very aware of my disappointment and when I tried to reach higher power I was denied I was even transferred to "***" whom was supposedly the CFO but I come to find out he is just the sales manager Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I bought my truck in but it was running worse than before it did run but would cut offthe ECM I had they gave back to me because they said it had flaws.They said they would get me one and order it - I was expecting a new one but this one was refurbished but it had flaws and ran worse.I got one from the commercial transmission place after I got my truck back because it was not programmed right., [redacted] in St Louis / took my original ECM from and programmed one because they had it so messed up he couldn't do the transmission rebuilt because it was a mess I assumed Johnny Londoff was ordering me a new one Anyway, comm transmission company was able to program it and my truck is running perfect nowJohnny Londoff never once told me it was not returnable nor did he mention GM policy is not to refund on any electrical parts I understand English very well and I can hear good and not once did I hear that this part was not returnable nor did I see it written = but if that is what they want after I paid $2959.xx - and they can't refund me $for the faulty part - then I would never refer them to Johnny Londoff and will file a complaint to GM Complaint DeptBut my truck is running better than ever now due to Comm Transmission - which informed me it was a faulty ECM and the transmission couldn't be repaired if the ECM was not working they did install a ECM but not new as explained Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2015/12/03) */ Ms [redacted] brought her Impala into our dealership in February of for the first timeShe purchased the vehicle somewhere elseThe first time we saw the vehicle it had over 77,milesBelow are the dates we have had this vehicle in our service department: 2-8- 6-27- 5-12- 7-22- 11-20- We repaired and/or replaced the transmission on 6-27-and 5-12-The first time it was covered by warranty and the second repair we got assistance from GM When the car came back on 7-22-it had 112,At that time we recommended repairs but the customer declinedThe customer declined any repairs at this timeThe engine oil pan gasket was leaking oil, the oil filter adapter was leaking oil, transmission oil cooler lines fittings were leaking, the engine front mount was broken and needed to be replaced We did not see the vehicle again until it came in on 11-20-with 147,miles Obviously, there are gaps in the service historyHaving not seen the vehicle for over 35,miles and not knowing the maintenance history of the vehicle, we can not be held responsible for the current repairsWe do want to help herA new member of our sales team, [redacted] has attempted to contact Ms [redacted] on several occasionsWe will do our best to try to trade her out of her vehicle
Complaint: [redacted] I am rejecting this response because: I was not told I needed additional documentation for the vehicle during the time of purchaseI was not advised that if my discharge paper work from my bankruptcy was not reicieved Johnny Londoff dealership would pick the car up from my place of residency before leaving the dealership If I was advised of these conditions I would not have drove the car off the dealerships lotThis entire situation was in no way my fault I am requesting reimbursement for the purchase of insuranceThis dealership misleads their customers to get a car saleJohnny Londoff dealership is at fault please accept full responsibility for this situation at handI am not satisfied with their response Sincerely, [redacted]
[redacted] had her Chevrolet Blazer towed to our dealership because the vehicle would not crank and would not start It was the first we had seen the vehicle Our service adviser explained that we would need to perform a diagnostic test on her vehicle at an hourly shop rate of $ The minimum diagnostic charge would be $ [redacted] agreed Our technician performed a starting system check and verified that it was a bad starter Our technician smacked the starter with a hammer to loosen any debris that may be leading to the problem and the vehicle started This was explained to [redacted] She denied the recommended replacement of the starter We did not instruct her to purchase a new key Her current issues are not related to her initial complaint Given the age of the vehicle and the mileage, it is not unusual for there to be multiple issues We have explained all of this to [redacted] She has paid for the initial diagnosis and a new keyWe will need to perform an additional diagnostic test to determine what is wrong with her vehicle Thank you for your assistance in this matter
Mr [redacted] 's Impala has 71,miles His warranty has expired We are working closely with General Motors to get his vehicle repaired at little to no cost to him Today we replaced the Cam Shaft Sprockets After the vehicle is test driven we will know better if the repair was successful General Motors also issued a $2,Owner Loyalty for Mr [redacted] for the purchase of a new vehicleHe has an outstanding loan on the vehicle that will be need to be paid off when he makes a purchase Our sales team, has attempted to trade him out of his car but to date he has been reluctant We are doing everything we can to get his car repaired properly or get him traded into a new vehicle
On April 13, 2018 we responded to [redacted] original complaint. We offered her a 50% discount on the new repair as a good will gesture. We also had a member of our sales team contact her regarding trading out of this vehicle. Given the age and the high mileage, additional repairs may be needed. Thank you.
Complaint: [redacted] I am rejecting this response because after I spoke with ***, their Marketing Director, she informed me that a check was overnighted to my lender and should be received Wednesday 4-26-My balance has not changed and still remains the incorrect amountThere is also the fact that once I originally noticed the error I immediately contacted the dealership and [redacted] informed me that everything added on to my file would be removed after daysIt was day when I wrote my reviews and the day after [redacted] contacted me to inform me that she would take care of everythingWhich means that not only did the dealership add on things I never approved, but they also lied to me about fixing them the first timeIt took a second round of arguing to get anything done Sincerely, [redacted] ***
Thank you for assisting us with this customer [redacted] and [redacted] purchased a Chevrolet Trax from Johnny Londoff Chevrolet on July 14, The vehicle loan was financed through their credit unionWe gave the title to the ***s on July 14, We had them sign and date the title indicating they received it Attached is a copy of the title including their signatures, indicating they received it Unfortunately, they failed to pay their sales tax in a timely manner The State of Illinois says they received the taxes on the purchase on October 25, They were due by August 15, The State of Illinois assessed late fees and penalties because the taxes were paid late The responsibility for the taxes falls to the consumer The statement from the State of Illinois clearly states the the ***s did not make full payment by the required due date The Final Notice of Tax Due from the State of Illinois Department of Revenue is dated January 31, It clearly states "To avoid cost of collection fees, additional penalties and interest for this assessment, you must pay on or before March 2, (Attached is the Final Notice of Tax Due that [redacted] dropped off at our dealership on Friday, March 24, 2017.) We hope this clears up any confusionThanks again
Two times ago she was in and paid for the oil change The next time she came in and we did another one within 3,miles We started an oil consumption test In order to start this test , you need to have a fresh oil change and come in every 1,miles to check the oil Her warranty will expire at 100,miles We want her to come in before the warranty expires, so she won’t be charged that $3,000-$4,bill I’ve called the customer and left her a message to try to explain it to her that she needed a fresh change before we could start this test We are not trying to take advantage of her I will try to call her again and ask what else we should do I would be glad to give her a free oil change, but hopefully she will come back every 1,miles so we can check the levels to see if we need to go further with her timing chains, which would be covered if she’s under the 100,miles
[redacted] has dropped the title off at the dealership and we have forwarded it along with the taxes to the State of Illinois.
Contact Name and Title: [redacted] Marketing Contact Phone: XXX-XXX-XXXX Contact Email: ***@londoff.com The customer purchased a Chevrolet Spark - base modelThe MSRP on the vehicle was $13,We gave the customer "Supplier Pricing" on the vehicle - $12,He also received the $available rebateUnfortunately, he did not qualify for all of the incentives available on this vehicleThese incentives included - Trade Assist and Incremental Private OfferWe initially offered him $1,for his trade in (Because he received Supplier Pricing, he did not qualify for the $2,Trade Assist that was listed on our web site) and when that was not sufficient, we upped it to $1,500.(1)He decided not to trade in his vehicle so the Trade In discount was not applied to his purchase priceHe also did not qualify for the $1,Incremental Private Offer(2) That totals $3,in incentives that he did not qualify forHere are the disclaimers for the two incentives he did not qualify for (1) Must trade in a or newer vehicleNot available with GM EMPLOYEE or GM SUPPLIERPowertrain (Engine, Transmission, drive axles) must be in good working orderTrade must be able to be sold retailThis is not a GM RebateSee dealer for details (2) CHEVROLET IS ANNOUNCING AN INTERNET PRIVATE OFFER FOR SELECT CUSTOMERSCUSTOMERS WHO RECEIVE THIS OFFER CAN USE IT TOWARD THE PURCHASE OR LEASE OF AN ELIGIBLE NEW AND UNUSED CHEVROLET MODEL DETAILED BELOWIMPORTANT PROGRAM NOTES: - ONLY CUSTOMERS WHO RECEIVE THIS OFFER ARE ELIGIBLETHERE WILL NOT BE A MANIFEST LIST- THIS OFFER MAY ONLY BE USED ONCE TOWARDS THE PURCHASE/LEASE OF AN ELIGIBLE VEHICLE- ONLY ONE QUALIFYING DOCUMENT MAY BE USED FOR REDEMPTION PER PURCHASE/LEASE- THIS OFFER CAN BE TRANSFERRED TO INDIVIDUALS RESIDING IN THE SAME HOUSEHOLDBOTH THE TRANSFEROR'S (ORIGINAL INTENDED CUSTOMER) AND TRANSFEREE'S RESIDENCY MUST BE VERIFIED WITH CURRENT DRIVER'S LICENSE OR STATE IDENTIFICATIONVERIFICATION OF ELIGIBILITY: CUSTOMERS MUST PROVIDE PRINT OUT OF EMAIL WHICH CONTAINS AN AUTHORIZATION NUMBER TO DEALER TO RECEIVE THIS OFFERDEALER MUST OBTAIN A NINE (9) DIGIT APPROVAL CODE BY LOGGING INTO WWW.GMGLOBALCONNECT.COM OR CALLING THE AUTOMATED SYSTEM AT X-XXX-XXX-XXXXTHE APPROVAL CODE WILL APPEAR ON THE CUSTOMER-DEALER AGREEMENT (CDA)DEALER MUST PRINT THE CDA (IF CALLING X-XXX-XXX-XXXX, THE CDA WILL BE FAXED TO THE DEALER)DOCUMENTATION FOR AUDIT REQUIREMENTS: - DEALER MUST DENOTE/AUTHENTICATE ON THE EMAIL WITH SIGNATURE AND DEALER CODE FOR EACH INDIVIDUAL AUTHORIZATION NUMBER USEDONLY LEGIBLE COPIES ARE ACCEPTABLE DUE TO NEED TO RETAIN WITHIN EACH DEAL JACKET FOR GM AUDIT PURPOSES- A COPY OF THE CUSTOMER'S DRIVER'S LICENSE AND PRINTED OR FAXED CUSTOMER-DEALER AGREEMENT (CDA) MUST BE RETAINED IN THE DEAL FILE- IF TRANSFERRED TO AN INDIVIDUAL RESIDING IN THE SAME HOUSEHOLD, PROOF OF ELIGIBILITY ALONG WITH PROOF OF RESIDENCY (DRIVER'S LICENSE OR STATE IDENTIFICATION) FOR THE TRANSFEROR (ORIGINAL INTENDED CUSTOMER) AND TRANSFEREE MUST BE RETAINED IN THE DEAL JACKETMay not be stackable with all incentivesSee dealer for details These disclaimers are featured prominently on our web site under the Pricing InformationThe customer purchased his vehicle at a fair priceWhen he was still not happy we gave him floor mats and a cargo mat for the back of his SparkPlease let me know if I can be of any further assistance
[redacted] attempted to purchase a Spark on 12/14/ At that time, she was told she needed to supply us with her bankruptcy discharge paperwork to complete the loan process On 12/23/17, we contacted her and told her she must return the car until she can provide proof that her bankruptcy was dischargedShe never complied On 1/3/we were forced to repo our vehicle She finally called our salesperson, [redacted] , back after we had repo'd our vehicle He told her she needs to bring her key back and she get all of her belongings from the car and she her bankruptcy is discharged we will resubmit her paperwork On January 10, our attorney checked into the matter and the bankruptcy was still not discharged Apparently, she had filed the bankruptcy on 10/30/ As of today, she has still not come to the dealership with the key to get her belongings At this point, we have instructed our staff to remove her items from our vehicle and box them up and clean the car up for resales We paid over $to repo the vehicle, clean it and discount it for the miles driven We will not reimburse for the insurance she had to purchase to drive our car for weeks Thank you for your assistance
We have received the complaint from Mr [redacted] Attached you will find a copy of the signed Buyers Order and copy of the signed Theft Protection Program Unfortunately, we can not refund the $for this program because it was already applied to Mr [redacted] vehicle before he took delivery We are refunding him $for his trade in difference Thank you for your assistance in this matter