We contacted Ms [redacted] regarding her vehicle We performed a free diagnostic review of her car ($62.50) and determined that her vehicle needs a new water pump The vehicle also needs to have the coolant flushed out because she intermixed two different coolants We offered her information on financing the repairs At this point, we are waiting to hear back from the customer on how she would like to proceed
Complaint: [redacted] I am rejecting this response because: We have the title but the vehicle needs to be registered and the plates need to be transferredThe vehicle was purchased [redacted] but the date on the title [redacted] I believe this may be an errorLastly we were told by the dealer that they would cover the cost to register the vehicle but we have not received anything else regarding that Sincerely, [redacted] ***
We have reviewed the latest submission by [redacted] Attached is a copy of the on line credit application At the bottom of page two it clearly states "By submitting this form, I authorize the dealer to begin a credit investigation, to process my application to lenders, financial institutions, or third parties in order to process my application." By submitting their application, they authorized us to run their credit If they have issues with their credit, they need to contact the Credit Bureau We are not affiliated with the Credit Bureau no do we have any influence on how credit is reported Thank you
Thank you for assisting with this customer complaint [redacted] brought his Chevrolet SPick Up in on September His vehicle security light was on and the truck would not start We performed a diagnostic exam on the vehicle The codes indicated there was an issue with the passlock sensor and the ignition lock cylinder We removed and replaced the passlock sendor, ignitions cylinder and coded it and cut a new key as original key was very wornPerformed theft learn procedure, cleared codes and verified vehicle was starting and no coded were resetting at this time.Approximately, two weeks later, Mr [redacted] returned and the security light was on while the truck was running We again checked for codes and new code came up This code led us to the actual ignition switch We removed and replaced the switch We cleared the codes and verified all systems were operating as designed after repair.The two repairs that were performed were for separate issues We did discount both tickets substantially as a courtesy His actual labor costs for both repairs was $ He paid $ His parts for his vehicle were $and he paid $409.03.We diagnosed the issues as the were presented to us We performed the work indicated by the diagnostic codes Thank you again for your assistance
I did receive the message from the dealership late However, they made repairs with old parts My car is still leaking They offered me a 10% discount They also offered me an employee discount on the repairs I feel the repair should be at no cost because they have never fixed the leak They told me it would be another seven hour job
We have talked with the customer regarding her concerns We can not refund her for the ECM If it is faulty, there is a full factory warranty on it and it can be replaced at no charge to her As for her brakes, we have offered to repair but as of now, she has not brought the truck in for us to look at it We are doing everything we can do to assist her Thanks for your assistance
Our dealership recently upgraded our website In the process, there were a few issues with pricing We have corrected all of the errors that we could find The vehicle in question has an MSRP of $29, Somehow duplicate incentives were applied to several vehicles on our websiteWe have attached the actual invoice for the vehicle Ms [redacted] is purchasing We explained to her what had happened It is unreasonable to assume that we would discount a vehicle $14,370! We explained the situation to Ms*** She has agreed to purchase the vehicle for $18, That price still represents a significant loss for our dealership but we made the deal as a sign of good faith At this point, we are waiting for Ms [redacted] to come and pick up the vehicle She has already signed all the necessary paper work Thank you for your assistance
Complaint [redacted] I am rejecting this response because:I do not want another new vehicle both from GM or from Johnny LondoffAt this point in time I do not trust GM anymore and I dont want to get stuck with another new car with a high payment and have these kinds of issues anymoreRight now the only thing I am interested in is my money back Sincerely, [redacted]
[redacted] came into our service department for a recall on his Impala We replaced the valve cover and the gasket As for his window and wet seat, unfortunately, his window is not operational He is aware of this problem His car now has Internal Transmission Codes This issue is in a completely different part of the engine and the replacement of the valve cover and gasket is in no way related to his current problems Repairs of this nature are for vehicles with 131,plus miles Even with proper maintenance systems fail with age His vehicle is still here at our dealership We told him $was the estimate for the repair We will know more once we look at the vehicle more closely To date, he has not paid anything to our dealership He had authorized our service department to give him an exact diagnostic At this time, since he is not willing to pay for the repair, we have had to put his vehicle on hold until further notice He can pick up his car at his convenience If he would like us to proceed with the repair, he must understand he will need to pay for it Thank you for your assistance
Complaint: [redacted] I am rejecting this response because: I was swindled and never signed up for the theft protection serviceIt was pushed through with other paperwork and this practice is deciectful and apprehensableI am shocked and saddened by the outcome and will use ever opportunity available to me to spread the deplorable business practices of Johnny Londoff! Sincerely, [redacted]
On November the vehicle was repair an the customer was responsible for (CUSTOMER PAY DEDUCTIBLE ONLY) balance was paid by General Motors.If you need more information, Please let us know we will be glad to help.Thank You [redacted]
We contacted Ms [redacted] regarding her vehicle We performed a free diagnostic review of her car ($62.50) and determined that her vehicle needs a new water pump The vehicle also needs to have the coolant flushed out because she intermixed two different coolants We offered her information on financing the repairs At this point, we are waiting to hear back from the customer on how she would like to proceed
Complaint: [redacted] I am rejecting this response because: We have the title but the vehicle needs to be registered and the plates need to be transferredThe vehicle was purchased [redacted] but the date on the title [redacted] I believe this may be an errorLastly we were told by the dealer that they would cover the cost to register the vehicle but we have not received anything else regarding that Sincerely, [redacted] ***
We have reviewed the latest submission by [redacted] Attached is a copy of the on line credit application At the bottom of page two it clearly states "By submitting this form, I authorize the dealer to begin a credit investigation, to process my application to lenders, financial institutions, or third parties in order to process my application." By submitting their application, they authorized us to run their credit If they have issues with their credit, they need to contact the Credit Bureau We are not affiliated with the Credit Bureau no do we have any influence on how credit is reported Thank you
Thank you for assisting with this customer complaint [redacted] brought his Chevrolet SPick Up in on September His vehicle security light was on and the truck would not start We performed a diagnostic exam on the vehicle The codes indicated there was an issue with the passlock sensor and the ignition lock cylinder We removed and replaced the passlock sendor, ignitions cylinder and coded it and cut a new key as original key was very wornPerformed theft learn procedure, cleared codes and verified vehicle was starting and no coded were resetting at this time.Approximately, two weeks later, Mr [redacted] returned and the security light was on while the truck was running We again checked for codes and new code came up This code led us to the actual ignition switch We removed and replaced the switch We cleared the codes and verified all systems were operating as designed after repair.The two repairs that were performed were for separate issues We did discount both tickets substantially as a courtesy His actual labor costs for both repairs was $ He paid $ His parts for his vehicle were $and he paid $409.03.We diagnosed the issues as the were presented to us We performed the work indicated by the diagnostic codes Thank you again for your assistance
I did receive the message from the dealership late However, they made repairs with old parts My car is still leaking They offered me a 10% discount They also offered me an employee discount on the repairs I feel the repair should be at no cost because they have never fixed the leak They told me it would be another seven hour job
We have talked with the customer regarding her concerns We can not refund her for the ECM If it is faulty, there is a full factory warranty on it and it can be replaced at no charge to her As for her brakes, we have offered to repair but as of now, she has not brought the truck in for us to look at it We are doing everything we can do to assist her Thanks for your assistance
Our dealership recently upgraded our website In the process, there were a few issues with pricing We have corrected all of the errors that we could find The vehicle in question has an MSRP of $29, Somehow duplicate incentives were applied to several vehicles on our websiteWe have attached the actual invoice for the vehicle Ms [redacted] is purchasing We explained to her what had happened It is unreasonable to assume that we would discount a vehicle $14,370! We explained the situation to Ms*** She has agreed to purchase the vehicle for $18, That price still represents a significant loss for our dealership but we made the deal as a sign of good faith At this point, we are waiting for Ms [redacted] to come and pick up the vehicle She has already signed all the necessary paper work Thank you for your assistance
Complaint [redacted] I am rejecting this response because:I do not want another new vehicle both from GM or from Johnny LondoffAt this point in time I do not trust GM anymore and I dont want to get stuck with another new car with a high payment and have these kinds of issues anymoreRight now the only thing I am interested in is my money back Sincerely, [redacted]
[redacted] came into our service department for a recall on his Impala We replaced the valve cover and the gasket As for his window and wet seat, unfortunately, his window is not operational He is aware of this problem His car now has Internal Transmission Codes This issue is in a completely different part of the engine and the replacement of the valve cover and gasket is in no way related to his current problems Repairs of this nature are for vehicles with 131,plus miles Even with proper maintenance systems fail with age His vehicle is still here at our dealership We told him $was the estimate for the repair We will know more once we look at the vehicle more closely To date, he has not paid anything to our dealership He had authorized our service department to give him an exact diagnostic At this time, since he is not willing to pay for the repair, we have had to put his vehicle on hold until further notice He can pick up his car at his convenience If he would like us to proceed with the repair, he must understand he will need to pay for it Thank you for your assistance
Complaint: [redacted] I am rejecting this response because: I was swindled and never signed up for the theft protection serviceIt was pushed through with other paperwork and this practice is deciectful and apprehensableI am shocked and saddened by the outcome and will use ever opportunity available to me to spread the deplorable business practices of Johnny Londoff! Sincerely, [redacted]
On November the vehicle was repair an the customer was responsible for (CUSTOMER PAY DEDUCTIBLE ONLY) balance was paid by General Motors.If you need more information, Please let us know we will be glad to help.Thank You [redacted]